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IBM Network Printer 12, User Manual

Introducing the IBM Network Printer 12 - a versatile printing solution for seamless office productivity. Enhance your printing experience with our user-friendly features designed to streamline operations. To explore all the functionalities, download the free user manual, exclusively available at manualshive.com. Experience hassle-free printing today!

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Symptom

Action

Paper selected from wrong source

When mismatches occur between size and source (for example, a job
specifies a specific tray and a specific paper size, but the requested tray
does not contain the requested paper size), the printer attempts to satisfy
the size request first. If no tray contains the requested size, a message
may indicate the last tray the printer checked.

Note that the job value (set using the printer driver or the application) will
override the panel setting.

Also, note that the Network Printer 12 does not support duplex printing
from the auxiliary tray. If a job specifies duplex printing from the auxiliary
tray, the printer will attempt to print from another tray.

Pages lost after clearing paper jam

Set JAMRECOVERY to ON in the Configuration Menu or using the printer
driver. (The driver setting overrides the menu setting.) See
“Configuration (Config) Menu” on page 60. Note that this will decrease
performance.

Printing is too slow

Consider setting JAMRECOVERY to OFF in the Configuration Menu or
using the printer driver. (The driver setting overrides the menu setting.)
See “Configuration (Config) Menu” on page 60.

If you have installed extra memory, make sure the printer recognizes it.
Print a configuration page (see “Printing the Printer Configuration Page”
on page 13). Under “Installed Options” look for TOTAL MEMORY. If the
printer does not recognize all of the memory you have installed, remove
and reseat the memory SIMM. If reseating the memory SIMM does not
correct the problem, replace it.

Added paper and the printer does
not work

You have added or changed paper and now the printer will not print.

Responses:

1. Open and close the printer tray and make sure it is positioned

correctly.

2. Make sure that paper is loaded correctly with paper under the

retaining clips and plastic tabs. See Chapter 3, “Paper Handling” on
page 19 for instructions on loading paper.

Printer prints wrong font

You started a print job and the font you see is not what you want.

Responses:

1. If you are printing IPDS jobs, see if you have turned on font

substitution (FONT SUB is set to ON on the IPDS Menu). See “IPDS
Menu” on page 84.

2. Print a list of fonts for the type of data you are printing. See “Printing

a List of PCL5e Fonts” on page 17, “Printing a List of PostScript
Fonts” on page 17, or “Printing a List of IPDS Resident Fonts” on
page  17.

Note:  To print PostScript, the PostScript SIMM must be installed.
To print IPDS, the IPDS SIMM must be installed.

3. The problem may also be with the software; check to see that you

have loaded the correct fonts.

   

Appendix A. Troubleshooting

155

Summary of Contents for Network Printer 12

Page 1: ...IBM Network Printer 12 IBM User s Guide S544 5370 03 ...

Page 2: ......

Page 3: ...IBM Network Printer 12 IBM User s Guide S544 5370 03 ...

Page 4: ...ts for IBM publications should be made to your IBM representative or to the IBM branch office serving your locality If you request publications from the address given below your order will be delayed because publications are not stocked there A Reader s Comment Form is provided at the back of this publication You may also send comments by fax to 1 800 524 1519 by e mail to print_pubs vnet ibm com ...

Page 5: ...v Safety Precautions xiv Electrical Safety xiv Laser Safety xv About This Book xvii Conventions Used xvii Related Publications xvii Chapter 1 About Your Printer 1 Standard Features 1 Optional Features 1 Printer Drivers 2 Technical Support 3 Ordering Supplies 3 Memory Requirements 3 Using Network Printer Manager Utility 4 Obtaining Network Printer Manager Utility 5 Using Network Printer Resource Ut...

Page 6: ...80 Sheet Auxiliary Tray 32 Loading Postcards into the 80 Sheet Auxiliary Tray 35 Loading Paper into the 500 Sheet Paper Tray Tray 2 38 Loading Envelopes into the Envelope Tray 42 Using the Paper Menu 46 Selecting The Default Input Tray 46 Selecting The Default Output Bin 46 Defining the Auxiliary Tray Paper Size 47 Defining the Envelope Tray Envelope Size 47 Turning Tray Switching On or Off 48 Mak...

Page 7: ...ter with Duplex Unit on the Paper Tray Support Unit 130 Removing the 500 Sheet Paper Tray Support Unit No Duplex Unit 134 Removing the 500 Sheet Paper Tray Support Unit Duplex Unit 136 The Face Up Output Bin Option 138 Installing the Face Up Output Bin 139 Removing the Face Up Output Bin 140 The Envelope Tray Option 141 Installing the Envelope Tray 142 Removing the Envelope Tray 144 Chapter 8 Conn...

Page 8: ...the Print 179 Repetitive Marks on the Print 180 Random Deletions or Light Areas on the Print 180 Vertical Marks on the Print 181 Vertical Bands of Deletions or Light Areas on the Print 181 Entire Print is Black 182 Entire Print Is Blank 182 White Spots Within Black Image Area 183 Printed Image Rubs Off or Smears 183 The Print Is Damaged 184 The Printed Image Is Blurred 184 Glossary 185 Index 191 v...

Page 9: ...BM calculates the expiration of the warranty period from the Machine s Date of Installation The date on your receipt is the Date of Installation unless IBM or your re seller informs you otherwise During the warranty period IBM or your re seller will provide warranty service under the type of service designated for the Machine and will manage and install engineering changes that apply to the Machin...

Page 10: ...onsibility to 1 Obtain authorization from the owner for example your lessor to have IBM or your re seller service a Machine that you do not own 2 Where applicable before service is provided a Follow the problem determination problem analysis and service request procedures that IBM or your re seller provide b Secure all programs data and funds contained in a Machine c Inform IBM or your re seller o...

Page 11: ... such instance regardless of the basis on which you are entitled to claim damages IBM is liable only for 1 Bodily injury including death and damage to real property and tangible personal property and 2 The amount of any other actual loss or damage up to the greater of 100 000 or the charge for the Machine that is the subject of the claim Under no circumstances is IBM liable for any of the followin...

Page 12: ...x User s Guide ...

Page 13: ...ay vary significantly Users of this document should verify the applicable data in their specific environment Therefore such data does not constitute a performance guarantee or warranty IBM may have patents or pending patent applications covering subject matter in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing t...

Page 14: ...esigned to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment ...

Page 15: ...mpatibility IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the product including the fitting of non IBM option cards EU Conformity Statement This product has been tested and found to comply with the limits for Class B Information Technology Equipment according to CISPR 22 European standard EN 55022 The limits...

Page 16: ... in Canada Listing of a product by a national testing laboratory indicates that the product is designed and manufactured in accordance with national requirements intended to minimize safety hazards IBM equipment meets a very high standard of safety in design and manufacture Remember however that this product operates under conditions of high electrical potentials and heat generation both of which ...

Page 17: ...g and scanning safeguards to ensure that laser radiation is inaccessible or within Class 1 limits There are various tool operated machine covers that should be moved removed or replaced only by trained service personnel There are no operator controls or adjustments associated with the laser No operator maintenance is required to keep the product in compliance as a Class 1 Laser Product No adjustme...

Page 18: ...xvi User s Guide ...

Page 19: ... to set up the Network Printer 12 IBM Network Printers Ethernet and Token Ring Configuration Guide G544 5240 describes how to configure the Ethernet and token ring network interface cards this book is included with the cards IBM Network Printers Twinax Coax Configuration Guide G544 5241 describes how to configure the twinax and coax network interface cards this book is included with the cards IBM ...

Page 20: ...xviii User s Guide ...

Page 21: ...ollowing illustration shows the Network Printer 12 with an optional 500 sheet input tray and duplex unit Standard Features Standard features of the printer include Printing speed of up to 12 pages per minute Resolution of 600 dots per inch dpi PCL5e support 4MB of memory Parallel interface IEEE 1284 Serial interface RS 232 422 250 sheet paper tray 80 sheet auxiliary tray 250 sheet paper output bin...

Page 22: ...1 OS 2 Warp AIX 3 2 5 AIX 4 1 Notes 1 For your printer driver to work effectively you must indicate to your printer driver what features are installed on your printer for example what trays are installed and how much memory is installed Therefore after you install a driver make sure you update it to indicate the features installed on your printer Also if you install or remove a feature at a later ...

Page 23: ...9 Norway 800 11389 Sweden 020 794270 United Kingdom 0800 968679 Memory Requirements Table 1 on page 4 shows the minimum memory requirements for Network Printer 12 based on various functional requirements Notes 1 The PAGEPROT menu item is available on the PCL Menu the PostScript PS Menu and the IPDS Menu It determines whether or not the printer uses compression when it prints complex pages PAGEPROT...

Page 24: ...paper 4MB 8MB PAGEPROT ON letter size paper 8MB 12MB PAGEPROT ON legal size paper 8MB 12MB Context Saving 12MB 16MB Base configuration with IPDS PAGEPROT AUTO 8MB 8MB PAGEPROT AUTO legal size paper 8MB 8MB PAGEPROT ON letter size paper 8MB 12MB PAGEPROT ON legal size paper 12MB 16MB Context Saving 12MB 16MB Base configuration with IPDS and PostScript PAGEPROT AUTO 8MB 12MB PAGEPROT AUTO legal size...

Page 25: ...L macros and PostScript overlays to the printer Using NPRU the network administrator can select PCL Intellifonts TrueType fonts PostScript Type 1 fonts and PCL or PostScript overlays on a workstation for download These resources can be downloaded to memory DRAM on the printer or to the flash or a hard drive if these options are installed the printer The network administrator can provide a network ...

Page 26: ...ble Data File PDF format for online viewing and printing To obtain this manual in PDF format 1 Access the IBM Printing Systems Company Home Page at http www can ibm com ibmprinters 2 Select Printer Drivers Product Updates 3 Use the menu selections to find the document you want 6 User s Guide ...

Page 27: ...ights on page 8 For information about the most common messages you will see in the message display area see Common Messages on page 9 For a complete listing see Appendix B Printer Messages on page 161 For information about operator panel keys see Using the Operator Panel Keys on page 10 and Navigating Menus on page 12 For an overview of some of the most common operator panel tasks see Other Operat...

Page 28: ...lly resume printing after thirty seconds For more information see the description of the AUTOCONTINU item under Configuration Config Menu on page 60 Off the printer is operating normally Page Eject On a page or partial page is stored in memory If you are printing a PCL5e job you can press the Page Eject key to print the page The Page Eject key has no effect on PostScript or IPDS jobs Blinking the ...

Page 29: ...g jobs press the Online key PCL PARALLEL The printer is online and receiving data for a PCL5e print job through the parallel port Response None required PCL SERIAL The printer is online and receiving data for a PCL5e print job through the serial port Response None required PS PARALLEL The printer is online and receiving data for a PostScript print job through the parallel port Response None requir...

Page 30: ...uffer The printer prints the page even if it is not complete in the memory buffer The Page Eject key does not apply to PostScript or IPDS jobs Note The printer must be offline before you can print the buffered page Use the Cancel Print key to cancel the current print job After you print the Cancel Print key it may take a while before the current job stops printing After the job is canceled the pri...

Page 31: ...e quickly through the list especially for numeric values Note To select a new value press the Continue Enter key when the value is displayed in the message display area An asterisk appears next to the value indicating that it is now active Use the Shift key to reverse the order in which you scroll when you use the Menu Item or Value keys Chapter 2 Using the Operator Panel 11 ...

Page 32: ...ault fonts default input trays and output bins and attachment configuration settings To work with configuration menus 1 Make sure the printer is offline If the printer is online press the Online key to take it offline 2 Press the Menu key to display the menu you want 3 Press the Item key to display the item you want 4 Press the Value key to display the value you want 5 Press the Continue Enter key...

Page 33: ...e Online key to take it offline 2 Press the Menu key once TEST MENU appears in the message display area 3 Press the Item key once CONFIG PAGE appears in the message display area Note that the menu name appears on the top line and the action item appears on the second line Chapter 2 Using the Operator Panel 13 ...

Page 34: ...CTR LANGUAGE MENU LANG ENGLISH INSTALLED OPTIONS TRAY 2 DUPLEX PS TOKEN RING 8 MB Extra Memory TOTAL MEMORY 12MB AUTOSENSED PAPER TRAY 1 LETTER TRAY 2 LETTER PRINTER DETAILS PAGE COUNT 1039 TONER CTR 984 FUSER CTR 984 CODE LEVELS CTL 1 43 PCL 1 3 1 PS 1 18 TR 5 17 The configuration page lists Menus All of the menu settings currently active for your printer Note that the list of menus you see is de...

Page 35: ... for the printer the toner cartridge and the fuser Note that you should reset the toner count whenever you change toner See Machine Information Menu on page 89 for more information 5 To restore the printer to READY status press the Online key Chapter 2 Using the Operator Panel 15 ...

Page 36: ...on one side only Action 1 Press the Online key until you see OFFLINE in the display 2 Press the Menu key until you see PAPER MENU in the display 3 Press the Item key until you see DUPLEX ON or DUPLEX OFF in the display 4 Press the Value key until you see the new value you want 5 Press the Continue Enter key to select the new setting An asterisk appears next to the value showing that it is active 6...

Page 37: ...o take the printer offline 2 Press the Menu key TEST MENU appears in the display area 3 Press the Item key until you see PRINT PS FONTS This item appears only if you have the optional PostScript Level 2 SIMM installed on your printer 4 Press the Continue Enter key to print the PostScript fonts list 5 After the page prints press the Online key to restore the printer to READY status Printing a List ...

Page 38: ...the new density An asterisk appears next to the value showing that it is active 6 To restore the printer to READY status press the Online key Changing the Language Shown on the Display Panel Situation You want to display operator panel messages and menus in a language other than English Action 1 Press the Online key until you see OFFLINE in the display 2 Press the Shift and Menu keys at the same t...

Page 39: ...lts set at the printer For example if a print job requests the 250 sheet paper tray Tray 1 the printer will use the 250 sheet paper tray even if the default tray is set to something else Also note that when mismatches occur between size and source for example a job specifies a specific tray and a specific paper size but the requested tray does not contain the requested paper size the printer attem...

Page 40: ...3 in Legal Folio 14 in Legal Copier paper Recycled paper Letterhead preprinted paper 16 to 28 pound paper 60 grams meter2 to 105 grams meter2 Face up output bin Paper sizes A4 Letter 13 in Legal Folio 14 in Legal Statement Executive A5 A6 B5 JIS B5 ISO Envelope sizes Commercial 10 Monarch DL C5 Copier paper Recycled paper Transparencies Paper backed labels Card stock Envelopes 16 to 28 pound paper...

Page 41: ...in your printer Multipart forms Stapled folded or wrinkled paper Smooth or coated paper 5 Use the 80 sheet auxiliary tray to print transparencies labels envelopes or postcards or the optional envelope tray to print envelopes Do not feed these types of print media from the paper trays 6 The 250 sheet paper tray and the 500 sheet paper tray are not interchangeable 7 Some recycled papers release pape...

Page 42: ...0 sheet paper tray and 500 sheet paper tray Place preprinted side down with the top of the printed paper toward the front of the paper tray If using prepunched paper place the punched side toward the left side of the paper tray 80 sheet auxiliary tray Place preprinted side up with the top of the printed paper toward the back of the auxiliary tray If using prepunched paper place the punched side to...

Page 43: ... Default Input Tray on page 46 Use the following procedure to load paper into the 250 sheet paper tray 1 Select printer paper for the 250 sheet paper tray using these guidelines 2 Remove the paper tray from the printer and place it on a flat surface Paper size A4 Letter 13 in Legal Folio 14 in Legal Executive or B5 JIS Paper weight 16 to 28 pound paper 60 grams meter2 to 105 grams meter2 Paper cap...

Page 44: ...y until it snaps into position 4 Important If you are loading the same size paper that was already in the tray go to Step 5 on page 26 Otherwise adjust the paper guides as follows a Squeeze the side guide and slide it to the far right 24 User s Guide ...

Page 45: ...ray slide guide A out Then slide guide B to align it with guide A c To shorten the tray slide guide B in to the edge of the paper Then slide guide A in to align with B or until it hits the stop Chapter 3 Paper Handling 25 ...

Page 46: ...5 Insert the paper into the tray Make sure you place the corners of the paper under the retaining clip at the front of the tray and the plastic tabs on the end and side of the tray 26 User s Guide ...

Page 47: ...ly against the side of the paper stack Note The paper should lay flat in the tray it should not be bowed 7 Gently slide the paper tray into the printer until it clicks into place Note Closing the 250 sheet tray with too much force can misalign the paper guides Chapter 3 Paper Handling 27 ...

Page 48: ...lect printer paper transparencies labels or postcards for the 80 sheet auxiliary tray using these guidelines 2 Pull on both sides of the auxiliary tray door to open it Note The tray may be difficult to open at first if so use firm pressure to pull it open Paper size A4 Letter 13 in Legal Folio 14 in Legal Statement Executive A5 A6 B5 JIS B5 ISO transparencies labels and postcards Paper weight 16 t...

Page 49: ...paper into the auxiliary tray Make sure you place the left edge of the paper against the left side paper guide and under the plastic tab on the paper guide Note When loading envelopes transparencies or labels fan them before loading Chapter 3 Paper Handling 29 ...

Page 50: ...Size on page 47 Values specified in print jobs override values you set at the printer If you want to feed the paper manually into the auxiliary tray use your print application or the Paper Menu to set MANUAL to ON see Paper Menu on page 57 Note PostScript jobs can override MANUAL OFF however they cannot override MANUAL ON Therefore if you do set MANUAL to ON make sure you reset MANUAL to OFF after...

Page 51: ...b Fold up the tray extension c Close the tray door Chapter 3 Paper Handling 31 ...

Page 52: ... 46 Use the following procedure to load envelopes into the 80 sheet auxiliary tray 1 Select envelopes using these guidelines 2 Pull on both sides of the auxiliary tray door to open it Note The tray may be difficult to open at first if so use firm pressure to pull it open Envelope size Commercial 10 104 8 x 241 3 mm 4 125 x 9 5 in Monarch 98 4 x 190 5 mm 3 875 x 7 5 in DL 110 x 220 mm 4 4 x 8 8 in ...

Page 53: ... want to print on should face up The bottom edge of the envelope should press against the left side of the auxiliary tray Make sure you place the bottom edge of the envelopes against the left side paper guide and under the plastic tab on the paper guide Chapter 3 Paper Handling 33 ...

Page 54: ...uxiliary Tray Paper Size on page 47 Values specified in print jobs override values you set at the printer If you want to feed the envelopes manually into the auxiliary tray use your print application or the Paper Menu to set MANUAL to ON see Paper Menu on page 57 Note PostScript jobs can override MANUAL OFF however they cannot override MANUAL ON Therefore if you do set MANUAL to ON make sure you r...

Page 55: ...e 80 sheet auxiliary tray set SOURCE to AUXTRAY see Selecting The Default Input Tray on page 46 Use the following procedure to load postcards into the 80 sheet auxiliary tray 1 Select postcards using these guidelines 2 Pull on both sides of the auxiliary tray door to open it Note The tray may be difficult to open at first if so use firm pressure to pull it open Postcard size 100 x 148 mm Postcard ...

Page 56: ...the postcards along the left side of the tray until they stop The side you want to print on should face up Make sure you place the bottom edge of the postcards against the left side paper guide and under the plastic tab on the paper guide 36 User s Guide ...

Page 57: ...ry Tray Paper Size on page 47 Values specified in print jobs override values you set at the printer If you want to feed the postcards manually into the auxiliary tray use your print application or the Paper Menu to set MANUAL to ON see Paper Menu on page 57 Note PostScript jobs can override MANUAL OFF however they cannot override MANUAL ON Therefore if you do set MANUAL to ON make sure you reset M...

Page 58: ...main paper tray set SOURCE to TRAY2 see Selecting The Default Input Tray on page 46 Use the following procedure to load paper into the 500 sheet paper tray 1 Select printer paper for the 500 sheet paper tray using these guidelines 2 Remove the 500 sheet paper tray from the printer and place on a flat surface Paper size A4 Letter 13 in Legal Folio 14 in Legal Paper weight 16 to 28 pound paper 60 gr...

Page 59: ...3 Press down on the bottom plate of the paper tray until it snaps into position 4 Squeeze the size guide and slide it to the right Chapter 3 Paper Handling 39 ...

Page 60: ...not push the end guide up too far b Adjust the end guide to the correct paper size and push down on the end to lock it into place 6 Insert the paper along the left side of the tray Make sure you place the corner of the paper under the retaining clip at the front of the tray and under the plastic tabs on the end guide Do not load paper above the maximum line 40 User s Guide ...

Page 61: ... and slide the size guide so that it presses lightly against the side of the paper stack The paper should lay flat in the tray and should not be bowed 8 Slide the paper tray into the paper tray support unit until it clicks into place Chapter 3 Paper Handling 41 ...

Page 62: ...ult Input Tray on page 46 Use the following procedure to load envelopes into the envelope tray the envelope tray replaces the 500 sheet tray 1 Select envelopes using these guidelines 2 Remove the envelope tray from the printer and place on a flat surface Envelope size Commercial 10 104 8 x 241 3 mm 4 125 x 9 5 in Monarch 98 4 x 190 5 mm 3 875 x 7 5 in DL 110 x 220 mm 4 4 x 8 8 in C5 162 x 229 mm 6...

Page 63: ...3 Press down on the bottom plate of the envelope tray until it snaps into position 4 Squeeze the size guide and slide it to the right Chapter 3 Paper Handling 43 ...

Page 64: ...es on the bottom of the tray to set the envelope length 6 Load closed envelopes with the flap side up and the bottom edge of the envelopes toward the left side of the envelope tray Make sure the stack is under the roller and the plastic tabs on the end guides Note Loading too many envelopes into the envelope tray can cause paper jams 44 User s Guide ...

Page 65: ...t until it clicks into place 9 Use your print application or the Paper Menu to set ENVSIZE to match the envelope size you loaded in the envelope tray see Defining the Envelope Tray Envelope Size on page 47 Values specified in print jobs override values you set at the printer Chapter 3 Paper Handling 45 ...

Page 66: ...R MENU in the display 3 Press the Item key until you see SOURCE source in the display where source is the current default 4 Press the Value key until you see the input tray you want to use as the default Note that the values you see depend on the options you have installed If you have the 500 sheet tray installed it appears as TRAY2 if you have the envelope tray installed it appears as ENVELOPE 5 ...

Page 67: ... 3 Press the Item key until you see AUXSIZE size in the display where size is the current default 4 Press the Value key until you see the new value you want 5 Press the Continue Enter key to select the new size An asterisk appears next to the value showing that it is active 6 To restore the printer to READY status press the Online key Defining the Envelope Tray Envelope Size Situation You want to ...

Page 68: ...ter key to select the new setting An asterisk appears next to the value showing that it is active 6 To restore the printer to READY status press the Online key Making Duplex or Simplex Printing the Printer Default Situation You want to make duplex printing or simplex printing the printer default Note Values set in print jobs either by the print application or by the printer driver override values ...

Page 69: ... a message Note however that when paper gets jammed in one area of the paper path it often gets jammed in other areas Therefore it is a good idea to check the entire paper path whenever you see a paper jam message 1 Open the top cover and remove the toner cartridge 2 Carefully remove any paper that is in the paper exit area Copyright IBM Corp 1996 1997 49 ...

Page 70: ...t the 250 sheet paper tray and carefully remove any jammed paper Close the paper tray 4 If you are using the 500 sheet tray pull it out and carefully remove any jammed paper Close the paper tray 50 User s Guide ...

Page 71: ...p Output bin remove it and carefully remove any jammed paper 7 If the duplex unit is installed open the vertical section of the duplex unit and carefully remove any jammed paper If duplex jams recur make sure the unit is correctly installed see The Duplex Unit Option on page 114 Chapter 4 Clearing Paper Jams 51 ...

Page 72: ...52 User s Guide ...

Page 73: ...55 PAPER MENU Select input trays output bins paper sizes and duplex printing options 57 CONFIG MENU Define how the printer handles paper jams and certain other error conditions define toner density and print quality 60 MEMCONFIG MENU Define whether the printer saves data stream information when it switches ports 61 PARALLEL MENU Define how the printer handles jobs sent through the parallel port in...

Page 74: ...Configure the twinaxial environment 80 COAX DSC DSE MENU Define how the printer handles DSC DSE jobs sent through the coaxial attachment 82 IPDS MENU Define how the printer handles IPDS jobs 84 MACHINE INFO MENU Displays page counts the error log and the toner and fuser usage counters 89 LANGUAGE MENU Define the language the printer uses to display operator panel messages and menus 90 54 User s Gu...

Page 75: ...S These items reappear after a port timeout occurs the length of the timeout depends on the host or network attachment you use they also reappear if you power off the printer wait ten seconds and then power on TEST MENU ITEM Description CONFIG PAGE Prints the printer configuration page See Printing the Printer Configuration Page on page 13 for more information PRINT PS FONTS Prints a list of PostS...

Page 76: ...E HEX PRINT CANCEL ONLN HEX ONLINE HEX PRINT prints an ASCII hexadecimal dump for troubleshooting purposes After you select this item it changes to CANCEL ONLN HEX To cancel the dump select CANCEL ONLN HEX CX HEX PRT CANCEL CX HEX CX HEX PRT prints an EBCDIC hexadecimal dump of non IPDS data coming across the coax cable you can use the dump for troubleshooting coax problems After you select this i...

Page 77: ...tion page See Printing the Printer Configuration Page on page 13 for more information 4 If you are unfamiliar with using the operator panel to work with menus please read Using the Operator Panel Keys on page 10 and Navigating Menus on page 12 before continuing 5 See Using the Paper Menu on page 46 for examples of changing values on the Paper Menu PAPER MENU ITEM VALUE Description SOURCE TRAY1 TRA...

Page 78: ...ng is manual one sheet at a time Messages on the operator panel prompt you for each sheet Note PostScript jobs can override MANUAL OFF however they cannot override MANUAL ON Therefore if you do set MANUAL to ON make sure you reset MANUAL to OFF after you complete the jobs you want to print manually AUXSIZE LETTER LEGAL A4 A5 EXEC COM10 MONARCH C5 DL B5 JIS B5 ISO FOLIO STAMNT A6 Defines the paper ...

Page 79: ...or both if the duplex unit is installed See Making Duplex or Simplex Printing the Printer Default on page 48 for an example TRAY RENUM OFF 1 2 Specifies tray renumbering OFF no tray renumbering 1 2 tells the printer to treat TRAY1 as TRAY2 and vice versa Chapter 5 Operator Panel Menus 59 ...

Page 80: ...e of the printed page Jammed pages are not reprinted ON the printer keeps the image for a printed page until the page successfully exits the printer Jammed pages are automatically reprinted Selecting ON can decrease the performance of your printer AUTOCONTINU ON OFF Sets the auto continue function on or off ON following certain types of errors such as memory allocation errors the printer pauses fo...

Page 81: ... the Printer Configuration Page on page 13 for more information 3 If you are unfamiliar with using the operator panel to work with menus please read Using the Operator Panel Keys on page 10 and Navigating Menus on page 12 before continuing MEMCONFIG MENU ITEM VALUE Description PCL SAVE OFF ON Specifies whether or not the printer saves PCL5e information downloaded fonts macros patterns when it swit...

Page 82: ...TO PCL PS Specifies how the printer treats jobs it receives over the parallel attachment AUTO the printer determines if the data stream is PCL5e or PostScript and handles it accordingly This is the recommended value PCL the printer treats all data streams as PCL5e PS the printer treats all data streams as PostScript This option appears only if the PostScript SIMM is installed BI DI ON OFF Turns bi...

Page 83: ...over the serial attachment AUTO the printer determines if the data stream is PCL5e or PostScript and handles it accordingly This is the recommended value PCL the printer treats all data streams as PCL5e PS the printer treats all data streams as PostScript This option appears only if the PostScript SIMM is installed MODE RS 232 RS 422 Specifies the type of serial interface The value you specify mus...

Page 84: ...me applications do not use hardware handshaking ROBUST XON XOFF the same as XON XOFF except that the printer sends an XOFF every 10 seconds when it is not ready to accept data DTR HIGH LOW Specifies the active level of the DTR data terminal ready signal STOP BITS n Specifies the stop bits for the serial port n can be 1 or 2 The default is 1 DATA BITS n Specifies the number of data bits n can be 7 ...

Page 85: ...gating Menus on page 12 before continuing PCL MENU ITEM VALUE Description PAGEPROT AUTO ON Sets page protection AUTO the printer uses the minimum amount of memory necessary to print a page ON the printer reserves enough memory to process an entire page without compression before it prints the page This can help in the rare case where the printer compression scheme causes a loss of quality in compl...

Page 86: ...ecifies which font source the printer checks first for a specified font INTERNAL use the printer s resident fonts first SOFT use downloaded fonts first FONTNUM nnn Specifies the default font nnn is the number of the font The default is 0 To display a list of available fonts and their corresponding numbers select PRINT PCL FONTS from the Test Menu See Printing a List of PCL5e Fonts on page 17 for m...

Page 87: ...SO L5 PC 8 PC 8D N PC 850 PC 852 PC8 TK WIN L1 WIN L2 WIN L5 DESKTOP PS TEXT VN INTL VN US MS PUBL MATH 8 PS MATH VN MATH PI FONT LEGAL ISO 4 ISO 6 ISO 11 ISO 15 ISO 17 ISO 21 ISO 60 ISO 69 WIN 3 0 Specifies the symbol set to use Chapter 5 Operator Panel Menus 67 ...

Page 88: ...ith menus please read Using the Operator Panel Keys on page 10 and Navigating Menus on page 12 before continuing PS MENU ITEM VALUE Description PAGEPROT AUTO ON Sets page protection AUTO the printer uses the minimum amount of memory necessary to print a page ON the printer reserves enough memory to process an entire page without compression before it prints the page This can help in the rare case ...

Page 89: ...rk with menus please read Using the Operator Panel Keys on page 10 and Navigating Menus on page 12 before continuing TOKEN RING MENU ITEM VALUE Description PERSONALTY AUTO PCL PS IPDS Specifies how the printer treats jobs it receives over the token ring attachment AUTO the printer examines the data stream and handles it accordingly PCL the printer treats all data streams as PCL5e PS the printer tr...

Page 90: ...ng Printer Network Addresses on page 149 for more information MAC ADDRESS nn nn nn nn nn nn Specifies the MAC medium access control number of the printer Note Normally the MAC ADDRESS should be set to the unique MAC ADDRESS on the network interface card You can however also use the MAC ADDRESS field to define locally administered addresses LAA Resetting the printer to factory defaults sets the LAA...

Page 91: ...ith menus please read Using the Operator Panel Keys on page 10 and Navigating Menus on page 12 before continuing ETHERNET MENU ITEM VALUE Description PERSONALTY AUTO PCL PS IPDS Specifies how the printer treats jobs it receives over the Ethernet attachment AUTO the printer examines the data stream and handles it accordingly PCL the printer treats all data streams as PCL5e PS the printer treats all...

Page 92: ...g Printer Network Addresses on page 149 for more information MAC ADDRESS nn nn nn nn nn nn Specifies the MAC medium access control number of the printer Note Normally the MAC ADDRESS should be set to the unique MAC ADDRESS on the network interface card You can however also use the MAC ADDRESS field to define locally administered addresses LAA Resetting the printer to factory defaults sets the LAA ...

Page 93: ...ator Panel Keys on page 10 and Navigating Menus on page 12 before continuing COAX SCS MENU ITEM VALUE Description TRAY1 TRAY2 AUX COR C PORT PORT LAND Specifies the default orientation for jobs printed from each tray TRAY1 is the standard 250 sheet input tray TRAY2 is the optional 500 sheet input tray if you do not install it it will not be in the list AUX is the flip down tray in the front of the...

Page 94: ...he data stream or on the Coax SCS Menu LPI 0 6 8 Specifies a default lines per inch value for jobs received over the coax attachment Valid values are 0 6 and 8 The default is 6 0 specifies either the value specified in the job or the PCL default value for the printer LINE SPACING 1 2 Specifies single or double spacing 1 single spacing 2 double spacing CPI nn Specifies the default characters per in...

Page 95: ...um Switzerland International 871 Icelandic TBM nnnn The top binding margin TBM determines the position of line 1 relative to the top edge of the printable area when printing in portrait or landscape orientation TBM is measured in tenths of an inch with a default of 0 It applies to all paper sources LBM nnnn The left binding margin LBM determines the position of column 1 relative to the left edge o...

Page 96: ... MENU ITEM VALUE Description TRAY1 TRAY2 AUX COR PORT LAND C PORT Specifies the default orientation for jobs printed from each tray listed on the menu TRAY1 is the standard 250 sheet input tray TRAY2 is the optional 500 sheet input tray if you do not install it it will not be in the list AUX is the flip down tray in the front of the printer Each input can be assigned one of the following default o...

Page 97: ...ape whichever better fits the dimensions If the requested dimensions do not fit on the paper the default orientation for the tray COR PORT LAND or C PORT determines how the sheet is printed DISABLE the page prints using the default orientation for the tray COR PORT LAND or C PORT Notes 1 Values specified in the data stream override values set at the printer 2 The factory defaults orientation set t...

Page 98: ...is no more data to receive for the job The printer then checks other installed attachments and switches to attachments with jobs waiting nnn can be from 0 to 255 The default is 90 seconds IRQ TMEOUT nn Specifies when an IRQ intervention required timeout is sent This tells the printer how long to wait for an intervention required condition to be corrected before notifying the host of the error nn c...

Page 99: ... attribute buffer BUFFERSIZE 960 1920 2560 3440 3564 Specifies the buffer size in bytes EARLY COMPL ON OFF Turns early print completion on or off for non IPDS data sent over the coax attachment To turn early print completion on or off for IPDS data use the EARLY COMPL item on the IPDS Menu ON sends an order complete as soon as data is received OFF waits until the print job is physically complete t...

Page 100: ... the twinax attachment see IBM Network Printers Twinax Coax Configuration Guide 3 If you are unfamiliar with using the operator panel to work with menus please read Using the Operator Panel Keys on page 10 and Navigating Menus on page 12 before continuing TWINAX SETUP MENU ITEM VALUE Description SCS ADDR OFF n The twinax hardware address of the SCS port n can be from 0 to 6 Notes 1 SCS ADDR and IP...

Page 101: ...FF ON Turns edge to edge printing on or off AUTO the printer uses the minimum amount of memory necessary to print a page ON The printer allows printing up to the physical page size Notes 1 To avoid toner contaminating the printer IBM recommends leaving EDGE EDGE set to OFF use ON only when necessary 2 The Twinax Setup Menu item EDGE EDGE applies to SCS data only To specify edge to edge printing fo...

Page 102: ...familiar with using the operator panel to work with menus please read Using the Operator Panel Keys on page 10 and Navigating Menus on page 12 before continuing COAX DSC DSE MENU ITEM VALUE Description PRINT IMAGE ON OFF Selects printing options in non SCS mode ON True Screen image in Local Copy True Screen image in Non SCS print Unformatted print in Local Copy Unformatted print in Non SCS print O...

Page 103: ...the first line of the next page next form line 1 column 2 FF LAST ON OFF Determines where to position the next character when the Form Feed command occurs at the end of the print buffer ON an automatic new line occurs after the print order is completed next form line 2 column 1 OFF suppress automatic new line after the print order is completed next form line 1 column 1 FF VALID OFF ON Determines w...

Page 104: ...et at the printer 3 If you are unfamiliar with using the operator panel to work with menus please read Using the Operator Panel Keys on page 10 and Navigating Menus on page 12 before continuing IPDS MENU ITEM VALUE Description PAGEPROT AUTO ON Sets page protection AUTO the printer uses the minimum amount of memory necessary to print a page ON the printer reserves enough memory to process an entire...

Page 105: ...OCR A 893 OCR B 905 Turkish 1025 Cyrillic Multilingual 1026 Turkish EMULATION 4028 4312 Specifies the printer to emulate Select 4312 only if you have the appropriate level of PSF software installed Consult with your system administrator DEFAULT FGID nnnnn Specifies the default FGID Font Typeface Global Identifier which identifies the default resident font the printer uses The default value is FGID...

Page 106: ... the physical point of origin rotates as well Note The X OFFSET and Y OFFSET options are intended to allow older line printer print jobs to fit on a page where edge to edge printing is not possible Using X OFFSET and Y OFFSET is NOT recommended when generating new applications especially duplex applications Y OFFSET nnn Sets the print offset in the Y vertical direction nnn can be from 999 to 999 T...

Page 107: ...the adjustment There is no compression so the opposite edge data may be pushed off the page Note PRINT requires EDGE EDGE set OFF to work Any data placed in this unprintable area is lost Also PRINT will not work on envelopes or media overlays overlays that are part of the base page not the overlays included in the variable print data COMP1 COMP1 format uses PRINT page as a base and then compresses...

Page 108: ... if a job requests a font that is not loaded on the printer the port generates an IPDS NACK message and the host holds the job ON if a job requests a font that is not loaded on the printer the printer attempts to substitute another font IPDS PORT COAX TX TRING ETHER Specifies the attachment you use for IPDS jobs Note You can print IPDS from more than one port setting this item therefore does not r...

Page 109: ...d ERROR LOG Displays the error log Use the Value key to scroll through the list TONER CTR Displays the toner cartridge counter Note IBM recommends resetting this counter whenever you change toner cartridges To reset the counter 1 Simultaneously press the Shift and Value keys 2 Press the Continue Enter key The new value will not be displayed until the next time you power off and then power on the p...

Page 110: ...f you are unfamiliar with using the operator panel to work with menus please read Using the Operator Panel Keys on page 10 and Navigating Menus on page 12 before continuing ITEM Description ENGLISH DANISH DUTCH FINNISH FRENCH GERMAN ITALIAN NORWEGIAN PORTUGUESE SPANISH SWEDISH KATAKANA Selects the language in which the printer displays operator panel messages and menus Note On the actual operator ...

Page 111: ...or to order from IBM Printer Supplies In other countries contact your point of purchase for information about where to order supplies In Europe you can call IBM Supplies Fulfillment Operations at 31 43 350 2756 or at the following numbers Denmark 80015534 Finland 08001 13110 France 05 905871 Germany 0130 818005 Italy 1 678 78349 Norway 800 11389 Sweden 020 794270 United Kingdom 0800 968679 Replaci...

Page 112: ...ser feature you can set the Config Menu QUALITY setting to ECONO or select toner saver print quality mode using your printer driver Note that the driver setting will override the menu setting The page per cartridge average goes down if you routinely print text or graphics that cover more than 5 of the page When the toner cartridge is low or empty the 02 TONER LOW message appears in the display To ...

Page 113: ...idge Note Keep the toner cartridge level to avoid spilling toner If you use the IBM Printer Supplies Return Program you can use the box containing the new toner to return the old toner cartridge to IBM for recycling Follow the instuctions on the brochure included with the new toner cartridge Chapter 6 Maintaining the Printer 93 ...

Page 114: ...the cartridge at a later date Attention Do not expose the cartridge to direct sunlight Do not leave the cartridge exposed outside the printer or the foil wrapper for more than five minutes 5 Grip the cartridge at each end and gently rock it from side to side to evenly distribute the toner 94 User s Guide ...

Page 115: ...ove the toner seal 7 Grip the toner cartridge as shown Slide the cartridge into the printer guide channels To make sure the toner cartridge is secure gently press both ends of the cartridge until the cartridge stops 8 Close the top cover 9 Reset the toner counter See Machine Information Menu on page 89 Chapter 6 Maintaining the Printer 95 ...

Page 116: ...on the printer covers Do not use detergent solutions or other liquids on electronic components Do not use cleaners that contain ammonia Cleaning the ROS Mirror If white strips appear in printed pages you need to clean the ROS mirror To do this pinch the cleaning brush and then gently slide it across the mirror once 96 User s Guide ...

Page 117: ...uter components take these precautions Limit your movement Movement can cause static electricity to build up around you Always handle components carefully Handle adapters and memory module kits by the edges Never touch any exposed circuitry When you are installing a new option touch the static protective package containing the option to the mounting bracket on the controller card for at least two ...

Page 118: ...ive Options Optional SIMMs include Dynamic random access memory DRAM SIMMs 4MB 8MB 16MB or 32MB Flash memory SIMMs 2MB or 4MB Data stream SIMMs Adobe PostScript Level 2 Intelligent Printer Data Stream IPDS 98 User s Guide ...

Page 119: ...AUTION Failure to turn off the printer before working with its internal components can result in electric shock 2 Unplug the printer from the wall outlet 3 Remove the power cord from the back of the printer 4 To remove the cover do the following a Open the top cover b Pull out the 250 sheet paper tray far enough for you to grip the side cover Chapter 7 Installing Printer Options 99 ...

Page 120: ...c At the back of the printer loosen the screws that fasten the side cover 100 User s Guide ...

Page 121: ... following to remove the side cover Grip the cover as shown Gently lift up on the top of the side cover Pull the side of the side cover out and then slide the cover off Chapter 7 Installing Printer Options 101 ...

Page 122: ...ry must be installed in one of the sockets in the socket group of two The IPDS SIMM PostScript SIMM and the flash memory SIMMs must be installed in one of the sockets in the socket group of four Note Early printers may have the PCL5e SIMM already installed in socket 0 If the SIMM is not installed PCL5e data stream support is integrated into the controller card 102 User s Guide ...

Page 123: ...n both ends of the SIMM until the SIMM is firmly seated in the socket 7 Make sure the clips on either end of the socket snap into place to hold the SIMM If necessary use your thumbs to move the clips upright into the grooves to lock the SIMM in place 8 Verify that the SIMM is correctly installed in the socket by looking at its position from the sides of the controller card 9 If you are also instal...

Page 124: ...inter warms up the READY message displays on the operator panel Note If the message display area shows solid rectangles reseat the card 16 To confirm that you have correctly installed an option print a configuration page The report will list the options if they have been correctly installed See Printing the Printer Configuration Page on page 13 Note If the SIMM you installed does not appear on the...

Page 125: ...ter CAUTION Failure to turn off the printer before working with its internal components can result in electric shock 2 Unplug the printer from the wall outlet 3 Remove the power cord from the back of the printer 4 To remove the cover do the following a Open the top cover b Pull out the 250 sheet paper tray far enough for you to grip the side cover Chapter 7 Installing Printer Options 105 ...

Page 126: ...c At the back of the printer loosen the screws that fasten the side cover d Grip the cover as shown 106 User s Guide ...

Page 127: ...ver f Pull the side of the side cover out and then slide the cover off 5 Unpack the hard drive 6 Position the hard drive with the four screws facing the four matching holes on the controller card Chapter 7 Installing Printer Options 107 ...

Page 128: ...ream SIMMs go to step 5 on page 102 9 Reinstall the side cover as follows a Slide the side cover back on the printer until it clicks into place b At the back of the printer tighten the screws that fasten the side cover 10 Close the top cover and push the paper tray back in 11 Connect the power cord to the back of the printer 12 Connect the other end of the power cord to a grounded AC outlet 13 Swi...

Page 129: ...ly installed a hard drive print a configuration page The report will list the hard drive if it has been correctly installed See Printing the Printer Configuration Page on page 13 Note If the hard drive does not appear make sure that it is correctly seated 16 Make sure you update your printer driver to indicate the new hard drive is installed Chapter 7 Installing Printer Options 109 ...

Page 130: ...ocedure in this section A system or network administrator should review the documentation shipped with the network interface card to configure the printer and your computing environment correctly IBM Network Printers Ethernet and Token Ring Configuration Guide is shipped with the Ethernet and Token Ring network interface cards IBM Network Printers Twinax Coax Configuration Guide is shipped with th...

Page 131: ... the line speed for the card If you are not installing a token ring card skip this step and go to Step 3 a Lay the token ring card in front of you with the faceplate towards you b On the right rear side are six pins and two small jumpers If you are installing the card for a 4Mbps network place a jumper over the pins labeled 4 If you are installing the card for a 16Mbps network place a jumper over ...

Page 132: ...nts can result in electric shock 4 Unplug the printer from the wall outlet 5 Remove the power cord from the back of the printer 6 Move to the back of the printer Loosen and remove the thumbscrews that hold the slot cover Remove the cover and store it for future use 112 User s Guide ...

Page 133: ...ighten the thumbscrews 9 Now that you have installed the card your system administrator will need to configure the printer and its computing environment See IBM Network Printers Ethernet and Token Ring Configuration Guide for Ethernet and Token Ring cards See IBM Network Printers Twinax Coax Configuration Guide for twinax and coax cards These documents are shipped with the cards Chapter 7 Installi...

Page 134: ...table paper sizes and weights for use with the duplex unit are as follows Notes 1 The duplex unit should be installed before installing the 500 sheet paper tray option 2 If the optional 500 sheet paper tray is already installed remove it and install the optional duplex unit Then reinstall the 500 sheet paper tray option Paper Size A4 Letter 13 in Legal Folio 14 in Legal Paper Weight 16 lb to 28 lb...

Page 135: ...Unpack the duplex unit and place it on a flat stable surface 5 Remove the packing materials and save them for future use 6 Lock the vertical section of the duplex unit into place as follows a Locate the gold metal bar locking bar b Lift the vertical section of the duplex unit c Slide the keyhole in the gold metal locking bar over the connecting pin on the vertical unit Chapter 7 Installing Printer...

Page 136: ...the pins on the bottom of the chute are seated in the slot on the left of the opening and the hole on the right of the opening Note The duplex chute remains loose until you secure it in the next step 8 Use the white plastic locking clips to fasten the duplex chute to the printer 116 User s Guide ...

Page 137: ... of the duplex chute Note Store the plastic cover and the metal key inside the vertical section 10 Facing the front of the printer hold the printer by its corners and set it on top of the duplex unit Note Make sure you align the right side of the duplex unit with the right side of the printer Chapter 7 Installing Printer Options 117 ...

Page 138: ...11 Make sure the printer is firmly seated on the duplex unit 12 Snap the locking clips into the notches located on each side of the back of the printer 118 User s Guide ...

Page 139: ...two locking clips into the notches located at the front of the printer as follows a Remove the 250 sheet paper tray completely and then slide the duplex tray out until the two notches at the front of the printer are clearly visible Chapter 7 Installing Printer Options 119 ...

Page 140: ...erator panel displays any message other than READY see Appendix B Printer Messages on page 161 for more information 18 To make two sided printing the printer default set the Paper Menu DUPLEX item to ON See Making Duplex or Simplex Printing the Printer Default on page 16 19 To verify that the duplex unit is installed correctly you can print a list of PCL5e fonts See Printing a List of PCL5e Fonts ...

Page 141: ...from the wall outlet 3 Remove the power cord from the back of the printer 4 Press the release button on the vertical section to open the vertical section 5 Unfasten the two locking clips between the printer and the duplex unit at the back of the printer Pinch the locking clips to remove them Chapter 7 Installing Printer Options 121 ...

Page 142: ...lide the duplex tray out until the two locking clips at the front of the printer are clearly visible 7 Unfasten the two locking clips between the printer and the duplex unit at the front of the printer Pinch the locking clips to remove them 122 User s Guide ...

Page 143: ...ff the duplex unit Set the printer on a flat stable surface 10 Remove the small cover stored inside the vertical section and reinstall it at the right side of the printer opening 11 Unlatch the locking bar at the side of the horizontal section 12 Remove the two locking clips on the duplex chute Store them for future use Chapter 7 Installing Printer Options 123 ...

Page 144: ...13 Remove the duplex chute Store it for future use 14 Make sure you update your printer driver to indicate the duplex unit is no longer installed 124 User s Guide ...

Page 145: ...ecause this option when installed significantly increases the weight of the printer consider installing the tray after other options are installed Acceptable paper sizes and weights for the 500 sheet paper trays are as follows See Loading Paper into the 500 Sheet Paper Tray Tray 2 on page 38 for instructions on loading paper Paper size A4 Letter 13 in Legal Folio 14 in Legal Paper weight 16 to 28 ...

Page 146: ...unit Note Save the packing material for future use 6 At the back of the support unit hold down the cardboard packing material that is inside the paper tray as you pull the paper tray out of the support unit 7 Remove the cardboard from inside the paper tray and set aside the locking clips that are packed inside the tray 8 Save the packing materials for future use 9 If a duplex unit is already insta...

Page 147: ... 134 Attention Printer power should be off before performing this procedure 1 Facing the front of the printer hold the printer by its corners and set it on top of the support unit Make sure the printer is firmly seated on the support unit Also make sure the corners of the printer are aligned with the corners of the support unit 2 Snap the locking clips into the notches located at the back of the p...

Page 148: ...support unit as follows a Remove the 250 sheet paper tray and then slide the 500 sheet paper tray out until the two notches at the front of the printer are clearly visible b Snap the locking clips into the notches located at the front of the printer and the support unit 128 User s Guide ...

Page 149: ... Note If the operator panel displays any message other than READY see Appendix B Printer Messages on page 161 for more information 7 From the Paper Menu set SOURCE to TRAY2 to use the 500 sheet paper tray as the default source tray see Selecting The Default Input Tray on page 46 Note Many applications allow you to specify the input tray you want to use This value will override any value set at the...

Page 150: ...r should be off before performing this procedure 1 Facing the front of the printer hold the printer and the duplex unit by the grips on both sides of the duplex unit Set them on top of the support unit 2 Make sure the printer and duplex unit are firmly seated on the support unit Also make sure the corners of the printer and duplex unit are aligned with the corners of the support unit 130 User s Gu...

Page 151: ...he locking clips into the notches located at the front of the duplex unit and the support unit as follows a Remove the duplex paper tray completely and then slide the 500 sheet paper tray out until the two locking clips at the front of the duplex unit are clearly visible Chapter 7 Installing Printer Options 131 ...

Page 152: ...r tray CAUTION The printer is extremely heavy with the optional paper tray installed Always remove the optional paper tray before lifting the printer Use care or ask for assistance when you lift the printer 5 Connect the power cord to the back of the printer 6 Connect the other end of the power cord to a grounded AC outlet 7 Switch the printer power on 132 User s Guide ...

Page 153: ...default source tray see Selecting The Default Input Tray on page 46 Note Many applications allow you to specify the input tray you want to use This value will override any value set at the printer If your application does not let you pick an input tray use the Paper Menu to select the tray 9 Make sure you update your printer driver to indicate Tray 2 has been installed Chapter 7 Installing Printer...

Page 154: ... Unplug the printer from the wall outlet 3 Remove the power cord from the back of the printer 4 Unfasten the two locking clips between the printer and the support unit at the back of the printer Pinch the locking clips to remove them 5 Remove the 250 sheet paper tray and then slide the 500 sheet paper tray out until the two locking clips at the front of the printer are clearly visible 134 User s G...

Page 155: ...paper tray and reinstall the the 250 sheet paper tray 8 Facing the front of the printer hold the printer by its corners and carefully lift it off the support unit Set the printer on a flat stable surface 9 Store the locking clips for future use 10 Make sure you update your printer driver to indicate Tray 2 has been removed Chapter 7 Installing Printer Options 135 ...

Page 156: ...2 Unplug the printer from the wall outlet 3 Remove the power cord from the back of the printer 4 Unfasten the two locking clips between the duplex unit and the support unit at the back of the printer Pinch the locking clips to remove them 5 Remove the duplex tray and then slide the 500 sheet paper tray out until the two locking clips at the front of the printer are clearly visible 136 User s Guide...

Page 157: ... the the duplex tray 8 Facing the front of the printer hold the printer and the duplex unit by the grips on both sides of the duplex unit and carefully lift the printer off the support unit Set the printer on a flat stable surface 9 Store the locking clips for future use 10 Make sure you update your printer driver to indicate Tray 2 has been removed Chapter 7 Installing Printer Options 137 ...

Page 158: ...d page up Acceptable media sizes and weights for use with the paper output bin are as follows Paper sizes A4 Letter 13 in Legal Folio 14 in Legal Statement Executive A5 A6 B5 JIS B5 ISO Paper weight 16 to 28 pound paper 60 grams meter2 to 105 grams meter2 Other Media Transparencies Paper backed labels Card stock Envelopes Up to 190 grams meter2 Other media capacity 40 transparencies 40 paper backe...

Page 159: ...f the optional duplex unit if installed 2 Pull the center grip to open the large extension then flip out the small extension if necessary 3 From the Paper Menu set OUTPUT to FACE UP to set the face up output bin as the default output bin see Selecting The Default Output Bin on page 46 4 Make sure you update your printer driver to indicate the face up output bin is installed Chapter 7 Installing Pr...

Page 160: ...xtension to close it and push the center grip to close the large extension 2 Remove the face up output bin from the rear of the printer or the vertical section of the optional duplex unit if installed 3 Make sure you update your printer driver to indicate the face up output bin has been removed 140 User s Guide ...

Page 161: ...ope tray can be installed Acceptable envelope sizes and weights for the envelope tray are as follows Envelope sizes Commercial 10 4 125 x 9 5 in 104 8 x 241 3 mm Monarch 3 875 x 7 5 in 98 4 x 190 5 mm DL 110 x 220 mm 4 4 x 8 8 in C5 62 x 229 mm 6 48 x 9 16 in Envelope weights 16 lb to 28 lb 60 grams meter2 to 105 grams meter2 Envelope tray capacity 60 envelopes Chapter 7 Installing Printer Options...

Page 162: ...ng material for future use 3 Slide the envelope tray into the paper tray support unit until it clicks into place 4 See Loading Envelopes into the Envelope Tray on page 42 for instructions for loading envelopes and postcards into the envelope tray 5 From the Paper Menu set SOURCE to ENVELOPE to use the envelope tray as the source tray and set ENVSIZE for the selected envelope size see Selecting 142...

Page 163: ... 47 Note Many applications allow you to specify the input tray and envelope size you want to use These values will override any value set at the printer 6 Make sure you update your printer driver to indicate the envelope feeder has been installed Chapter 7 Installing Printer Options 143 ...

Page 164: ... tray 1 Remove the envelope tray from the printer and store it for future use 2 Slide the 500 sheet paper tray into the paper tray support unit until it clicks into place 3 Make sure you update your printer driver to indicate the envelope feeder has been removed 144 User s Guide ...

Page 165: ...29 or its equivalent must be used in order to meet FCC emission limits Connecting the Parallel Cable DANGER To avoid personal risk do not install or configure a communication port during a lightning storm To prevent serious injury from electrical shock when connecting or disconnecting the interface cable power off the printer and unplug the power cord 1 Turn off the printer and unplug it from the ...

Page 166: ...parallel cable to the grounding screw located just above the parallel interface port 3 Attach the other end of the cable into the parallel interface slot on your PC or workstation 4 Plug in and power on your printer 5 Use the Parallel Menu to configure communications for the parallel port See Parallel Menu on page 62 146 User s Guide ...

Page 167: ...nication port during a lightning storm To prevent serious injury from electrical shock when connecting or disconnecting the interface cable power off the printer and unplug the power cord 1 Turn off the printer and unplug it from the wall Chapter 8 Connecting the Parallel and Serial Cables 147 ...

Page 168: ...rt on the back of the printer 3 Attach the other end of the cable into the interface slot on your modem 4 Plug in and power on your printer 5 Use the Serial Menu to configure communications for the serial port See Serial Menu on page 63 148 User s Guide ...

Page 169: ...Ethernet and Token Ring Configuration Guide please refer to it when you configure your Ethernet or Token Ring card Use this section to set the following values from the operator panel IP address Subnet mask Gateway address Locally administered MAC address Note The MAC address is the Globally Administered Address GAA The MAC address can be changed to the Locally Administered address LAA Copyright I...

Page 170: ...5 To increment the value by 10 press and hold the Value key 6 When the operator panel displays the value you want press Continue Enter The moves to the next value for example 1ð ð ð ð 7 Press the Value key until the desired value is displayed then press the Continue Enter key 8 Repeat step 7 until all four values have been set then press the Continue Enter key to set the address The value has been...

Page 171: ...ess that came with the card for example MAC ADDRESS ð1 ð4 AC 9A ðð ðð The indicates the value you can change at this point Notice that the first pair of values 01 in this case is shown on the same line as MAC ADDRESS 5 Press the Value key The asterisk goes away and the value is incremented by one The range of the address values is zero to 255 hex that is FF 6 Press the Value key until the desired ...

Page 172: ...Beware of Beaconing When you turn the printer off wait at least two or three seconds before turning it back on A quick off on may cause a Token Ring card to start beaconing 152 User s Guide ...

Page 173: ... printer serial number ready it is located on the back of the printer Also if you are asked for a machine type specify 4312 b If you need IBM operating system support for example AIX OS 2 OS 400 and MVS contact IBM software support 1 800 237 5511 in the U S A 1 800 465 2222 in Canada Symptom Action A message appears in the message display area See Appendix B Printer Messages on page 161 Solid rect...

Page 174: ...ems print a configuration page and make sure the appropriate network interface card is installed look under Installed Options If the card does not appear under installed options reseat the card see The Network Interface Card on page 110 If problems persist you may need a new card Also refer to IBM Network Printers Ethernet and Token Ring Configuration Guide which is shipped with the Ethernet and T...

Page 175: ...e printer recognizes it Print a configuration page see Printing the Printer Configuration Page on page 13 Under Installed Options look for TOTAL MEMORY If the printer does not recognize all of the memory you have installed remove and reseat the memory SIMM If reseating the memory SIMM does not correct the problem replace it Added paper and the printer does not work You have added or changed paper ...

Page 176: ... port If the driver is installed and connected correctly make sure you have enough memory see Memory Requirements on page 3 If you have enough memory suspect a problem with the PostScript printer driver or a problem with the print job IPDS printing problem IPDS jobs are not printing Responses 1 Print a configuration page See Printing the Printer Configuration Page on page 13 If the controller reco...

Page 177: ... feet 1 83 meters in length Poor quality shading patterns Shading patterns in your printed images are of poor quality Response Make sure the QUALITY item in the Config Menu is not set to REFINE See Configuration Config Menu on page 60 Also make sure your printer driver or printer application is not specifying Edge Refinement Values set in print jobs either by the print application or the printer d...

Page 178: ...ing the Toner Cartridge on page 92 for instructions on removing and replacing the toner cartridge If you cannot obtain a toner cartridge immediately try the following Remove the existing toner cartridge from the printer Grip it firmly and turn it upside down a few times to spread the toner evenly along the distribution channel Reinstall the toner cartridge 5 If the problem involves spots or streak...

Page 179: ... the same sheet of paper 3 The paper you are using in the printer may not be compatible with your printer Verify that the paper you are using conforms to the specifications for the printer See Selecting Paper and Other Printable Material on page 20 4 Check for obstructions in the paper path Obstructions may include paper clips and corners of previously jammed paper 5 Check the paper supply tray fo...

Page 180: ... values include LANGUAGE AUXSIZE PCL SAVE PS SAVE BI DI IP ADDRESS SUBNET MASK GATEWAY ADDRESS and MAC ADDRESS Response To reset all values do one of the following For A4 paper power the printer off and then power the printer on while simultaneously pressing the Cancel Print key For Letter paper power the printer off and then power the printer on while simultaneously pressing the Online key Proble...

Page 181: ...STED Meaning The printer is configured to use the context saving option PCL SAVE and PS SAVE under the Memconfig Menu however due to a configuration change the printer no longer has enough memory to support context saving Action None required To restore context saving add more memory to the printer See Memory Requirements on page 3 for more information CONTEXT SAVE CHANGE Meaning The values for th...

Page 182: ...K action on the Test Menu Action Press the Value key to format the disk Press the Shift and Value keys simultaneously to continue as if there were no hard drive installed IPDS COAX Meaning The printer is receiving IPDS data through the coax interface Action None required IPDS ETHERNET Meaning The printer is receiving IPDS data through the Ethernet interface Action None required IPDS OPTION ERROR M...

Page 183: ...ffline to change menu values only when no jobs are printing the printer is in Ready state NONIPDS COAX Meaning The printer is receiving SCS or DSC DSE data through the coax interface Action None required NONIPDS TWINAX Meaning The printer is receiving SCS data through the twinax interface Action None required OFFLINE Meaning The printer is offline Action Press the Online key to make the printer ac...

Page 184: ... Meaning The printer is in power saving sleep mode and has temporarily shut off power to certain of its components Power will be restored as soon as a job is submitted Action None required PS PARALLEL Meaning The printer is receiving PostScript data through the parallel interface Action None required PS SERIAL Meaning The printer is receiving PostScript data through the serial interface Action Non...

Page 185: ...lt values Action None required RESTORING DEFAULTS Meaning The printer is restoring the factory defaults for the printer Action None required SWITCHING TO IPDS Meaning The printer is switching to IPDS Action None required SWITCHING TO PCL Meaning The printer is switching to PCL5e Action None required SWITCHING TO PS Meaning The printer is switching to PostScript Action None required WARMING UP Mean...

Page 186: ...ction Close the cover that is open 11 LOAD paper_size IN tray Meaning The tray is out of paper or it contains the wrong size paper The message identifies the size of paper paper_size and the tray tray that needs paper Action If the tray is empty refill it The printer resumes printing on its own If the printer contains the wrong size paper you have two choices to use the current paper size press th...

Page 187: ... its memory Action If the AUTOCONTINU item in the Config Menu is set to ON printing resumes in thirty seconds Otherwise press the Continue Enter key Check the current page for errors See Memory Requirements on page 3 for information on how much memory various options require 31 MEMORY ALLOC ERROR Meaning The printer cannot allocate the memory required to print a job Action If the AUTOCONTINU item ...

Page 188: ...ON ERROR Meaning The printer has detected a problem in the IPDS module Action Reinstall the IPDS SIMM See Installing a SIMM on page 99 If the message recurs call for service 45 OPTION ERROR Meaning The printer has detected a problem in either the IPDS SIMM or the PostScript SIMM Action Reinstall the IPDS and PostScript SIMMs See Installing a SIMM on page 99 If the message recurs call for service 4...

Page 189: ...or in the engine NVRAM Action Call for service 57 ERROR CALL FOR SERVICE Meaning A problem has occurred Action Call for service 58 TRAY 1 ERROR CALL FOR SERVICE Meaning The printer cannot detect TRAY1 Action Call for service 61 ERROR CALL FOR SERVICE Meaning The printer has detected an error in the ROM checksum Action Call for service 62 ERROR CALL FOR SERVICE Meaning The printer has detected an e...

Page 190: ...t an Intervention Required message to the host This error occurs when a the printer is OFFLINE for longer than the HLD TMEOUT setting in the Coax Setup Menu or b the printer has been in an intervention required state such as out of paper for longer than the IRQ TMEOUT setting Action Solve the problem that caused the message for example press the ONLINE key to put the printer online or add paper To...

Page 191: ...s 50 60 Hz Model 003 Power consumption Operating 265 watts average Idle 18 watts average High voltage 198 264 Volts 50 60 Hz Model 002 Power consumption Operating 265 watts average Idle 18 watts average Noise level Operating 49 5 dBA Idle 32 dBA Temperature Shipping 20 to 40 C 4 to 104 F Humidity Shipping and storage 15 to 85 Note The shipping and storage humidity can be between 5 to 15 or 85 to 9...

Page 192: ...15 to 85 Note The shipping and storage humidity can be between 5 to 15 or 85 to 95 for a maximum of 48 hours only Cartridge life 6 000 images at 5 coverage on Letter size paper Depending on the type of printing you do you can obtain double the page yield if you use the TonerMiser feature For example using the TonerMiser feature and a density setting of 2 you can expect an average cartridge life of...

Page 193: ...eturn the Repair Inventory Worksheet with your printer See Repair Inventory Worksheet on page 177 Follow these procedures to repackage your printer for relocating or shipping 1 Switch the printer power off 2 Unplug the printer from the wall outlet 3 Remove the power cord from the back of the printer 4 Close the auxiliary tray 5 Remove the following options from the printer if installed 500 sheet p...

Page 194: ...er cartridge 7 Place the toner cartridge inside a foil bag or the package that it came in Keep the cartridge level during storage Note Do not ship the toner cartridge with the printer 8 Remove all paper from the printer tray 174 User s Guide ...

Page 195: ...9 Press down on the bottom plate of the paper tray until it snaps into position Appendix C Specifications and Repackaging 175 ...

Page 196: ...stall the styrofoam packing shims as shown 11 Complete and include a copy of the Repair Inventory Worksheet with the printer Make sure you note all of the printer options that are still installed on the printer See Repair Inventory Worksheet on page 177 176 User s Guide ...

Page 197: ...________ Serial number _________________________________________ Inventory Checklist Please check all of the options that you are returning with your printer ___ Duplex unit ___ 500 sheet feeder paper tray ___ 500 sheet feeder assembly support unit ___ 250 sheet paper tray ___ 500 sheet paper tray ___ Face up output bin ___ 60 envelope tray ___ Token Ring NIC network card ___ Ethernet NIC network ...

Page 198: ...178 User s Guide ...

Page 199: ...er value if necessary See Configuration Config Menu on page 60 There is moisture in the paper Load fresh dry paper The toner cartridge is low on toner Replace the toner cartridge with a new one The toner cartridge is damaged Replace the toner cartridge with a new one Toner Spots on the Print Possible Causes Actions You Should Take Print Sample Paper does not meet specification Use recommended pape...

Page 200: ...e toner cartridge is damaged Replace the toner cartridge with a new one Random Deletions or Light Areas on the Print Possible Causes Actions You Should Take Print Sample There is moisture in the paper Load fresh dry paper Paper does not meet specification Use recommended paper The toner cartridge seal is still in place Remove the toner cartridge seal 180 User s Guide ...

Page 201: ...Print Possible Causes Actions You Should Take Print Sample The toner cartridge is not installed correctly Reinstall the toner cartridge The toner cartridge is damaged Replace the toner cartridge with a new one The toner cartridge is low on toner Replace the toner cartridge with a new one The ROS mirror is dirty Clean the mirror see Cleaning the ROS Mirror on page 96 Appendix D Print Quality Proble...

Page 202: ...nt Is Blank Possible Causes Actions You Should Take Print Sample The toner cartridge seal is in place Remove the toner cartridge seal There was a multiple sheet feed Fan the paper in the tray The toner cartridge is out of toner Replace the toner cartridge with a new one The toner cartridge is damaged Replace the toner cartridge with a new one The printer power supply has failed Call for service 18...

Page 203: ...inted Image Rubs Off or Smears Possible Causes Actions You Should Take Print Sample There is moisture in the paper Load fresh dry paper Paper does not meet specification Use recommended paper The top cover is not fully closed Close the front cover Make sure the side latches are securely locked The fuser is not functioning properly Call for service and ask to install a new Usage Kit Appendix D Prin...

Page 204: ...re is excessive moisture in the paper Load fresh dry paper Damaged paper has been loaded in the paper tray Load fresh dry paper The Printed Image Is Blurred Possible Causes Actions You Should Take Print Sample Paper does not meet specification Use recommended paper There is moisture in the paper Load fresh dry paper 184 User s Guide ...

Page 205: ... Token Ring card when the card detects a problem binder holes A series of holes or slots punched at set intervals that allows the form to be inserted in a loose leaf or ring binder binding An item in the Paper Menu that specifies for duplex sheets which edge should be used for binding LONG binding assumes the sheets will be bound along the long edge of the paper SHORT binding assumes the sheets wi...

Page 206: ...forms path usually begins where the forms are loaded and ends at the stacker Synonym for paper path fuse To use heat and pressure to blend toner onto forms to make a permanent bond fuser The assembly that bonds the toned image to the paper using heat and pressure graphic A symbol produced by a process such as handwriting drawing or printing See also vector graphics graphic character A character th...

Page 207: ...cking of output media in the output stacker so that jobs protrude from the balance of the stack to give physical identification online Connected to an installed and enabled attachment Contrast with offline orientation The number of degrees an object is rotated relative to a reference for example the orientation of an overlay relative to the page point of origin See also text orientation output bin...

Page 208: ...mages produced by the laser print head under control of the character generator raster font A font in which each character is defined by a raster bitmap raster pattern A series of picture elements pels arranged in scan lines to form an image raster scan A technique of generating or recording the elements of an image by a line by line sweep across the entire output medium resident font Those font d...

Page 209: ...tors usually small copper tubes or wires insulated from each other within and insulated from another conductor of larger diameter usually copper tubing or copper braid This type of cable is often used to attach printers to an AS 400 system two sided printing Printing on both sides of a sheet of paper Synonymous with duplex printing Contrast with simplex printing valid printable area The area repre...

Page 210: ...190 User s Guide ...

Page 211: ...ntion indicator light 8 AUTO FUNCTION Coax DSC DSE Menu item 83 AUTOCONTINU Config Menu item 60 autocontinue function 60 automatic print orientation coax SCS 74 twinax SCS 77 AUX Coax SCS Menu item 73 Paper Menu item 58 Twinax SCS Menu item 76 auxiliary tray adjusting paper size 30 clearing jams 49 defining paper size 47 58 loading envelopes 32 loading paper 29 loading postcards 35 location 1 pape...

Page 212: ...49 printer settings 60 serial attachment 63 token ring attachment 69 twinax 80 twinax SCS 76 connecting connecting continued parallel cable 145 serial cable 147 contacting support 153 context saving 3 Continue indicator light 8 Continue Enter key 10 CONTINUOUS TEST Test Menu item 55 COPIES for PCL5e jobs 65 for PostScript jobs 68 PCL Menu item 65 PS Menu item 68 CPI Coax SCS Menu item 74 Twinax SC...

Page 213: ...tray 42 selecting 20 selecting size 47 58 size 32 envelopes continued supported for envelope tray 141 weight 32 environmental specifications 171 ENVSIZE Paper Menu item 58 error log displaying 89 ERROR LOG Machine Info Menu item 89 errors messages complete listing 166 printing PostScript 68 setting autocontinue mode 60 Ethernet configuring network addresses 149 network card installing 110 Ethernet...

Page 214: ...humidity specification 171 I indicator lights description of 8 input trays See trays internet protocol address See IP ADDRESS inventory worksheet 177 IP ADDRESS Ethernet Menu item 71 setting from operator panel 150 Token Ring Menu item 69 IPDS buffer size coax 79 buffer size twinax 81 code page 85 default font 85 emulation mode 85 font list 55 IPDS Menu 84 memory requirements 3 page format 87 page...

Page 215: ... 74 Twinax SCS Menu item 76 M MAC ADDRESS Ethernet Menu item 72 setting from operator panel 151 MAC ADDRESS continued Token Ring Menu item 70 Machine Information Menu 89 macros downloading 5 maintaining the printer 91 manual paper feeding from auxiliary tray 58 MANUAL Paper Menu item 58 margins left coax SCS 75 top coax SCS 75 maximum page length coax SCS 74 maximum print position coax SCS 74 memo...

Page 216: ...65 output bins See bins OUTPUT Paper Menu item 57 overlays downloading 5 P PA1 Coax Setup Menu item 79 PA2 Coax Setup Menu item 79 packing the printer 173 page count displaying 89 PAGE COUNT Machine Info Menu item 89 Page Eject indicator light 8 Page Eject key 10 page length maximum coax SCS 74 page orientation See orientation page page protection for IPDS jobs 84 for PCL5e jobs 65 for PostScript ...

Page 217: ...1 portrait orientation for PCL5e 65 postcards capacity 35 guidelines for selecting 35 loading into auxiliary tray 35 size 35 weight 35 PostScript memory requirements 3 page protection 68 print copies 68 printing demo 55 printing errors 68 printing fonts list 17 55 printing problems 156 PS Menu 68 saving settings 61 selecting for Ethernet attachment 71 selecting for parallel attachment 62 selecting...

Page 218: ...ow 155 twinax dumps 56 wrong font selected 155 problems solving 153 PS Menu 68 PS2 SAVE Memconfig Menu item 61 PTSIZE PCL Menu item 66 purchasing supplies 91 putting the printer away 173 Q QUALITY Config Menu item 60 R rectangles in message display area 153 recycled paper 20 removing 500 sheet tray 134 136 duplex unit 121 envelope tray 144 face up output bin 140 toner cartridge 92 renumbering pape...

Page 219: ... 62 serial port 64 token ring port 69 twinax port 81 token ring configuring network addresses 149 network card installing 110 setting line speed for network card 111 Token Ring Menu 69 toner cartridge life 172 cartridge specification 171 changing 92 counter 89 density changing 18 misering 60 setting density 60 specifications 172 usage page count 89 TONER CTR Machine Info Menu item 89 TonerMiser se...

Page 220: ...e area checking IPDS 86 Value key 10 voltage specification 171 VPA CHK IPDS Menu item 86 W weight paper 20 weight printer 172 worksheet inventory repair 177 wrong bin output goes to 154 wrong font 155 wrong paper 154 X X OFFSET IPDS Menu item 86 Y Y OFFSET IPDS Menu item 86 yield toner 172 200 User s Guide ...

Page 221: ...g your IBM system to your IBM representative or local IBM branch office Thank you for your input and cooperation Note You may either send your comments by fax to 1 800 524 1519 or mail your comments If mailed in the U S A no postage stamp is necessary For residents outside the U S A your local IBM office or representative will forward your comments Comments Name Address Company or Organization Pho...

Page 222: ...d and Tape NO POSTAGE NECESSARY IF MAILED IN THE UNITED STATES BUSINESS REPLY MAIL FIRST CLASS MAIL PERMIT NO 40 ARMONK NEW YORK POSTAGE WILL BE PAID BY ADDRESSEE Information Development The IBM Printing Systems Company Department H7FE Building 003G P O Box 1900 BOULDER CO 80301 9817 Fold and Tape Please do not staple Fold and Tape S544 5370 03 ...

Page 223: ......

Page 224: ...IBM Part Number 63H3232 File Number S370 4300 9370 16 Printed in U S A S544 537ð ð3 63H3232 ...

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