IBM NetVista A21, Quick Reference

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Chapter 3. Product recovery
The Product Recovery program for your computer is on a separate hidden
partition on the hard disk. It runs independently of the operating system.
Performing a recovery
Important
Understand the following information before recovering your software.
v
Perform a recovery only as a last resort after all other diagnostic and
troubleshooting tools have been exhausted.
v
If possible, back up your data files before starting the recovery process.
The recovery process deletes all information that is stored on the
primary partition (usually drive C).
v
The Product Recovery program on the hard disk partition is the
primary method to perform recovery procedures.
v
If you are performing a recovery because the computer hard disk was
replaced, see “Software recovery after a hard disk failure” on page 14.
To perform a recovery, use the following procedure:
1. Make backup copies of your data files, if possible. Any files on the hard
disk that are not backed up will be lost.
2.
Turn off your computer for at least 5 seconds. Restart the computer, and
press F11 when you see
To begin the IBM Product Recovery Program,
press F11.
(The F11 prompt is displayed for only a few seconds.)
Was the F11 prompt displayed?
Yes - Go to step 3.
No - Either your computer does not have the Product Recovery program
on the hard disk or the F11 prompt is damaged. Go to “Solving recovery
problems” on page 14.
3.
Did the Product Recovery program start after you pressed F11?
Yes
- Go to step 5 on page 14.
No - If you have a Product Recovery CD, go to step 4. Otherwise, go to
“Solving recovery problems” on page 14.
4. Insert the Product Recovery CD into the CD drive (if you have more than
one CD, insert CD 1). Restart the computer. If the computer does not start
the Product Recovery program from the CD, you might not have your CD
drive or DVD drive listed in the startup sequence. Set your CD drive or
DVD drive as the first device in the startup sequence. See “Changing the
startup sequence” on page 15 for details.
© Copyright IBM Corp. 2001
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