Getting help, service, and additional information
If you need help or service, a wide variety of sources are available from
IBM to assist you.
Service support
With the original purchase of an IBM hardware product, you have access to
extensive support coverage. During the IBM hardware product warranty
period, you may call the IBM Personal Computer HelpCenter
(1-800-772-2227 in the U.S.) for hardware product assistance covered under
the terms of the IBM hardware warranty. See “Getting help by telephone”
on page 15 for HelpCenter telephone numbers in other countries.
The following services are available during the warranty period:
Problem determination - Trained personnel are available to assist you
with determining if you have a hardware problem and deciding what
action is necessary to fix the problem.
IBM hardware repair - If the problem is determined to be caused by
IBM hardware under warranty, trained service personnel are available
to provide the applicable level of service.
Engineering change management - Occasionally, there might be
changes that are required after a product has been sold. IBM or your
reseller, if authorized by IBM, will make Engineering Changes (ECs)
available that apply to your hardware.
Be sure to retain your proof of purchase to obtain warranty service.
Please have the following information ready when you call:
Machine Type and Model
Serial numbers of your IBM hardware products
Description of the problem
Exact wording of any error messages
Hardware and software configuration information
If possible, be at your computer when you call.
A compatible monitor, keyboard, and mouse are required for many service
activities. Before you have the computer serviced, be sure to have these
components attached to your computer, either directly or through a console
switch.
The following items are not covered:
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Copyright IBM Corp. 2000
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