IBM Models 5, Service Manual

Page: 83 / 146

Using the IBM diagnostics for POS systems and peripherals package
Diagnostics for the IBM AnyPlace Kiosk are available on the IBM Diagnostics for
POS Systems and Peripherals package. This package installs to a memory key (see
“Supported memory keys” on page 72).
Note: The Diagnostics also supports IBM POS I/O on prior systems, if the BIOS
supports booting from a memory key.
Locate the instructions for using this package in the README file. This package
provides menu-driven tests and utilities that enable trained service technicians to
configure and test the I/O devices. Locate and download the service program code
from the IBM Retail Store Solutions Web site using the following steps:
1.
Obtain a memory key. See “Supported memory keys” on page 72.
2. Access the IBM Retail Store Solutions Web site at: www.ibm.com/solutions/
retail/store/support.
3. Select Support on the left side of the panel, then select IBM AnyPlace Kiosk .
4. Next, select Models 5xx, 7xx, and 9xx Downloads .
5. Download the update program to a temporary location on the PC’s hard-disk
drive. Run the self-extracting program and respond to the messages that
display. This program writes the updates and provides instructions on inserting
the memory key.
6.
If you have not previously changed the CMOS Utility settings, you can boot
into the diagnostics using the USB memory key: Insert the USB memory key
and power on the system. If you have previously changed the default settings,
go to Step 7.
7. If you have changed the default settings of the CMOS Setup Utility, follow
these steps:
a. Ensure that the Hard Disk is listed as the First Book Device under
Advanced BIOS Features , Hard Disk Boot Priority .
b. Power off the system.
c. Plug the memory key into a USB port.
d. Power on the system. The system BIOS recognizes the memory key and
adds it to the lists displayed by the CMOS Setup Utility.
e. Open the CMOS Setup Utility settings. Ensure that your settings are as
follows:
v
Under Advanced BIOS Features , Hard Disk Boot Priority , ensure that
memory key is listed first.
v
Under First Boot Device , ensure that Hard Disk is listed first.
f. Save these settings and exit. The system will boot automatically using the
memory key and the diagnostics program begins.
You have the option of using an attached keyboard, if available. The diagnostics
program will ask you to accept the user license agreement. Click the
I Agree
button. You will be presented with a screen containing a selection menu for System
Components, Point Of Sale Devices, and Utilities (for VPD, and others). Sub-menus
are dynamically-tailored based upon your system—only tests available for your
system type are displayed.
Diagnosing problems and troubleshooting
Chapter 5. Diagnosing problems and troubleshooting
71