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Appendix A. Online Support Information
This section describes online technical support services
available to help repair the computer.
This section covers:
q
IBM PC Company Fax-Back Service
q
IBM useful sites on the World Wide Web (WWW)
q
IBM Online Assistant
q
Discussion Forums
The IBM PC Company offers online resources including several
Internet World Wide Web sites, the IBM Online HelpCenter
support areas, and a Fax-Back service.
The IBM Automated Fax-Back System offers a variety of IBM
computer-related articles. To access this service, call 800-IBM-
3395. The Fax-Back system file library can also be accessed
through the PC Company BBS.
The IBM Online Assistant will help you to diagnose and resolve
technical problems by giving you access to the same tools used
by IBM PC HelpCenter specialists. IBM Online Assistant guides
you from symptom to resolution, by asking simple questions
based on the collective experience of IBM senior support
specialists. In addition many recommended next steps link to
the extensive IBM online library, providing access to supporting
information during the diagnostic process. To access the Online
Assistant go to the IBM support web site,
(http://www.ibm.com/support) press the profile button and set
up your personal profile. Your profile will give you access to the
IBM Online Assistant through your personalized page.
For other technical questions your personalized page will also
give you access to IBM Discussion Forums. The forums are
monitored by IBM HelpCenter technicians to answer your
technical questions.
Here are useful IBM Internet addresses for information:
http://www.ibm.com/support
IBM Home Page on the World Wide Web
Copyright IBM Corp. 2000
