IBM FC5022 User Manual Download | Manualshive

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©Copyright IBM Corp. 2012

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Appendix

A

Getting Help and Technical Assistance

If you need help, service, or technical assistance, or just want more information about IBM
products, you will find a wide variety of sources available from IBM to assist you. This section
contains information about where to go for additional information about IBM and IBM products,
what to do if you experience a problem with your system, and whom to call for service, if it is
necessary.

Before you call

Before you call, make sure you have taken these steps to try to solve the problem yourself:

•

Check all cables to make sure that they are connected.

•

Check the power switches to make sure that the system and any optional



devices are turned on.

•

Use the troubleshooting information in your system documentation, and use the



diagnostic tools that come with your system.

•

Go to the IBM support Web site at

http://www.ibm.com/supportportal/

to check



for technical information, hints, tips, and new device drivers or to submit a



request for information.

You can solve many problems without outside assistance by following the



troubleshooting procedures that IBM provides in the online help or in the



documentation that is provided with your IBM product. The documentation that



comes with IBM systems also describes the diagnostic tests that you can perform.



Most systems, operating systems, and programs come with documentation that



contains troubleshooting procedures and explanations of error messages and error



codes. If you suspect a software problem, see the documentation for the operating



system or program.

Using the documentation

Information about your IBM system and preinstalled software, if any, or optional



device is available in the documentation that comes with the product. That



documentation can include printed documents, online documents, readme files,



and help files. See the troubleshooting information in your system documentation



for instructions for using the diagnostic programs. The troubleshooting information



or the diagnostic programs might tell you that you need additional or updated



device drivers or other software. IBM maintains pages on the World Wide Web



where you can get the latest technical information and download device drivers



and updates. To access these pages, go to

http://www.ibm.com/supportportal/



and follow the instructions.

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Summary of Contents for FC5022

Page 1: ...IBM Flex System FC5022 16Gb SAN Scalable Switch User s Guide ...

Page 2: ......

Page 3: ...IBM Flex System FC5022 16Gb SAN Scalable Switch User s Guide ...

Page 4: ...n and Environmental Notices and User Guide documents on the IBM Notices for Network Devices CD and the Warranty Information document that comes with the product Second Edition May 2012 Copyright IBM Corporation 2012 US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp ...

Page 5: ...ons and specifications 6 Major components of the switch 8 Product name and serial number 9 Removing the battery 9 Chapter 2 Installing the Switch Installation guidelines 11 System reliability guidelines 11 Handling static sensitive devices 12 Installing the switch 13 Installing and removing an SFP transceiver 16 Handling an SFP transceiver 16 Inserting an SFP transceiver 17 Removing an SFP transce...

Page 6: ... v3 authentication 32 Brocade Inter Switch Link Trunking 32 Fabric OS Native and Access Gateway modes 33 Backing up the configuration 34 Resetting the switch to factory defaults 34 Removing or replacing the switch 34 Chapter 3 Updating the Firmware Determining the switch firmware level 37 Determining firmware from the CMM 37 Determining firmware from the switch using the CLI 37 Determining firmwar...

Page 7: ...Communications Commission FCC statement 48 Industry Canada Class A emission compliance statement 48 Avis de conformité à la réglementation d Industrie Canada 48 Australia and New Zealand Class A statement 48 European Union EMC Directive conformance statement 48 Germany Class A statement 49 Japan VCCI Class A statement 50 Index ...

Page 8: ...vi IBM Flex System FC5022 16Gb SAN Scalable Switch User s Guide ...

Page 9: ...kuin asennat tämän tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de sécurité Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare questo prodotto leggere le Informazioni sulla Sicurezza Les sikkerhetsinformasjonen Safety Information før du installerer dette produktet Antes de instalar este produto leia as Inf...

Page 10: ...h language caution or danger statement with translated versions of the caution or danger statement in the Safety Information document For example if a caution statement is labeled Statement 1 translations for that caution statement are in the Safety Information document under Statement 1 Be sure to read all caution and danger statements in this document before you perform the procedures Read any a...

Page 11: ... turn on any equipment when there is evidence of fire water or structural damage Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in the installation and configuration procedures Connect and disconnect cables as described in the following table when installing moving or opening covers on this product or...

Page 12: ...mended by the manufacturer If your system has a module containing a lithium battery replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not Throw or immerse into water Heat to more than 100 C 212 F Repair or disassemble Dispose of the battery as required by local ordinances or regulation...

Page 13: ...e following DANGER Class 1 Laser Product Laser Klasse 1 Laser Klass 1 Luokan 1 Laserlaite Appareil A Laser de Classe 1 Some laser products contain an embedded Class 3A or Class 3B laser diode Note the following Laser radiation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the beam ...

Page 14: ... the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician ...

Page 15: ...s the switch throughout this document 2 Changes are made periodically to the IBM website Procedures for locating firmware and documentation might vary slightly from what is described in this document 3 The hardware illustrations in this document might differ slightly from your actual hardware 4 The screens that are described or referenced in this document might differ slightly from the screens tha...

Page 16: ...notices Safety Information This document is provided on the IBM Notices for Network Devices CD and it contains translated caution and danger statements Each caution and danger statement that appears in the documentation has a number that you can use to locate the corresponding statement in your language in the Safety Information document Warranty Information This document comes with the network de...

Page 17: ...Introduction 3 Notices and statements 1 Notices and statements Notices for Network Device ...

Page 18: ...a wide range of value added applications such as Brocade Advanced Web Tools and Brocade Advanced Fabric Services on certain models Supports up to 768 Gbps I O bandwidth 420 million frames switch per second 0 7 microseconds latency 8 192 buffers for up to 3 750 Km extended distance at 4 Gbps FC Extended Fabrics license required In flight Fibre Channel compression and decompression support on up to ...

Page 19: ...t Control MIB II RFC1213 MIB UUID put into MIB structure End to end optics and link validation Ability to send switch events and syslogs to the IBM Chassis Management Module CMM Traps identify cold start warm start link up link down and authentication failure events Support for IPv4 and IPv6 on the management ports Base Model versus ESB Model Two models of the IBM Flex System FC5022 16Gb SAN Scala...

Page 20: ...nother Ports 0 and 29 are prereserved for external SAN connectivity Switch specifications Table 1 lists the physical characteristics of the switch Memory and processor specifications Table 2 lists the memory that is installed in the switch Environmental conditions and specifications See the documentation that comes with your IBM Flex System chassis for information about the environmental condition...

Page 21: ...omponents of the IBM Flex System FC5022 16Gb SAN Scalable Switch when viewed from the port side FIGURE 1 Major components of the IBM Flex System FC5022 16Gb SAN Scalable Switch 1 Release levers x2 4 RJ 45 Ethernet port Mgmt 2 20 external Fibre Channel ports 5 System LEDs 3 Mini USB console port 2 1 1 3 4 5 ...

Page 22: ...e and serial number are on the identification label on the bottom cover of the switch The media access control MAC address is on a separate label on the bottom cover of the switch For an illustration that shows the locations of these labels see Major components of the switch on page 7 You will need this information when you register the switch with IBM You can register the switch at http www ibm c...

Page 23: ...ade by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not Throw or immerse into water Heat to more than 100 C 212 F Repair or disassemble Dispose of the battery as required by local ordinances or regulations 4 Go to the B1 location on the circuit board as shown in Figure 2 and remove the battery from the holder Replace the battery ...

Page 24: ...tery 1 5 Recycle the battery as appropriate 6 Refer to the Environmental Notices and User Guide that shipped with the product for more information on battery recycling and disposal TABLE 4 Battery Information Battery Type MPN Panasonic BR1225 BE Rayovac Corporation BR1225 BR1225 BA ...

Page 25: ...is indicates that the component can be hot swapped which means that if the chassis and operating system support hot swap capability you can remove or install the component while the chassis is running Orange can also indicate touch points on hot swap components See the instructions for removing or installing a specific hot swap component for any additional procedures that you might have to perform...

Page 26: ... movement Movement can cause static electricity to build up around you Handle the device carefully holding it by its edges or its frame Do not touch solder joints pins or exposed printed circuitry Do not leave the device where others can handle and damage it While the device is still in its static protective package touch it to an unpainted metal surface of the chassis or an unpainted metal surfac...

Page 27: ...de to the external Fibre Channel SAN The chassis supports a maximum of four IBM Flex System FC5022 16Gb SAN Scalable Switches and a maximum of 14 1 bay compute nodes See the documentation that comes with your IBM Flex System chassis for information about switch bay locations and the components that can be installed in them that are specific to your chassis type NOTES The compute nodes or chassis t...

Page 28: ...switch complete the following steps 1 Read the following safety information Safety on page vii System reliability guidelines on page 11 2 Select the chassis bay in which to install the switch For details about bay requirements and bay locations see the documentation that comes with the chassis and compute nodes 3 Remove the filler panel from the selected bay Store the filler panel for future use 1...

Page 29: ...wer off and follow normal operation Refer to Locating the information panel LEDs and external ports on page 22 for more information NOTE To maintain proper airflow make sure the ventilation holes on the front of the switch are not blocked 9 To install another switch repeat step 2 through step 8 otherwise go to the next step 10 Make sure the LEDs on the switch indicate that it is operating correctl...

Page 30: ... the SFP transceiver into the port Forcing the transceiver into the port can cause damage to the transceiver or the switch port You can insert or remove the SFP transceiver while the chassis is powered on You must first insert the SFP transceiver into the port before connecting the cables You must remove the cable from the SFP transceiver before you remove the SFP transceiver from the switch To av...

Page 31: ...an SFP transceiver on page 16 3 Remove the SFP transceiver from its static protective package 4 Remove the protective insert or dust cap if one is installed from the port where you are installing the SFP transceiver and store it in a safe place 5 Gently insert the SFP transceiver in a port on the switch until it clicks into place as shown in Figure 5 ATTENTION To avoid damage to the cable or the S...

Page 32: ...see Information LEDs on page 23 Removing an SFP transceiver To remove an SFP transceiver complete the following steps 1 Read the safety information that begins on page vii and System reliability guidelines on page 11 2 Read the information in Handling an SFP transceiver on page 16 3 Remove the fiber optic cable from the SFP module that you want to replace ATTENTION To avoid damage to the cable or ...

Page 33: ...that fits into a port to keep out dust or a cover that fits over the end of a cable for the same purpose Use dust caps in any port left uncabled You must remove the dust cap before inserting a cable Figure 6 shows the switch with dust caps in place FIGURE 6 Dust cap 1 Dust cap 1 ...

Page 34: ...o the mini USB console port of the switch and the other end of the cable to the console device as shown in Figure 7 FIGURE 7 USB cable connection A USB console cable with a mini USB connector on one end and a DB 9 male connector on the other end is needed to connect the switch to your console device Depending on your requirements you might need to use a DB 9 to RJ 45 adapter Additional cabling and...

Page 35: ...to the RJ 45 port located on the front panel To connect the RJ 45 connector to the switch push the connector into the port connector until it clicks into place as shown in Figure 8 FIGURE 8 RJ 45 cable connection To disconnect the RJ 45 Ethernet cable grasp the connector and gently pull the cable from the switch 1 2 ...

Page 36: ...Switch information panel NOTE The illustrations in this document might differ slightly from your actual hardware 1 Trunk Group A shown as ports 0 and 29 31 7 Link LED 2 Trunk Group B shown as ports 32 39 8 System Status LED Power 3 Trunk Group C shown as ports 40 47 9 System Status LED Locator 4 Mini USB console port 10 System Status LED Fault 5 Tx Rx LED 11 Fault LED One LED per port 6 RJ 45 Ethe...

Page 37: ...runk port is a set of individual ports that are grouped collectively to simulate a single port with a much faster data transmission The ability to group trunk ports must be done using a particular set of ports The group divisions help you determine which ports are recognized in a single trunk During normal operation the green Power LED is lit and the amber Fault LED is off An amber LED on the chas...

Page 38: ... amber Table 6 identifies the port status information Ethernet port status LEDs The Ethernet port status LED identifies link status and speed When a link is established the LED appears as a flashing or steady green light Table 7 identifies the Ethernet port status LEDs and their descriptions TABLE 6 Port status LEDs Tx Rx Green LED Amber LED Port Status Off Off Offline Steady green Off Online Off ...

Page 39: ...umstances power will shut off TABLE 8 System status LEDs LED icon LED name LED description The left most LED is the Power LED When lit it appears green The middle LED is the Location LED When lit it appears blue The right most LED is the Fault LED When lit it appears amber TABLE 9 System status LEDs functionality Condition Power LED Green Location LED Blue Fault LED Amber Comments Pre POST Off Off...

Page 40: ...N Scalable Switch in the appropriate bay of the IBM Flex System chassis For more information see Installing the switch on page 13 2 Optional Connect the serial console to the mini USB port on the switch information panel and connect a terminal or terminal emulator 3 Use secure Telnet SSH to the IBM Flex System Chassis Management Module CMM IP address as described in the IBM Flex System Chassis Man...

Page 41: ...in for the first time For more information refer to the Fabric OS Administrator s Guide Connecting to the switch over SSH The switch supports a command line interface CLI that you can use to configure and control the switch over the network through the SSH program You can use the CLI to perform many basic network management functions In addition you can configure the switch for management through ...

Page 42: ...t obtain the required digital certificates for SSL support Certificates are required on all switches that are to be accessed through SSL You must also install a certificate in the Java plug in on the management workstation and you might need to add a certificate to your Web browser For more information on configuring SSL see the Fabric OS Administrator s Guide 1 On a computer in the same network a...

Page 43: ...et management ports can be enabled at any given time enabling the external front panel Ethernet port will disable the internal management port Any changes made to enable the RJ 45 interface are temporary and require a root password NOTE The switch will default to using the internal management port with a switch reboot Refer to the Technical Service Bulletin TSB for additional instructions when con...

Page 44: ...y name You can also set the country and city or time zone parameters If the time zone is not set with the new options the switch retains the offset time zone settings The tsTimeZone command includes an option to revert to the prior time zone format For more information about the old option see the Fabric OS Command Reference You can set the time zone for a switch using the tsTimeZone command The t...

Page 45: ...P server configured is IPv6 then distributing the same information in the fabric will not be possible to switches earlier than v5 3 0 because IPv6 is supported for Fabric OS version 5 3 0 and later The default value LOCL will be distributed to pre 5 3 0 switches The tsClockServer command accepts multiple server addresses in IPv4 IPv6 or Domain Name System DNS name formats When multiple NTP server ...

Page 46: ... by Country City or by time zone ID such as Pacific Standard Time PST The following example shows how to change the time zone to US Central switch admin tstimezone Time Zone US Pacific switch admin tstimezone US Central switch admin tstimezone Time Zone US Central The following procedure describes how to set the current time zone using interactive mode to Pacific Standard Time 1 Enter the tsTimeZo...

Page 47: ...to the clock server value on the principal or primary FCS switch are propagated to all switches in the fabric Managing the switch SNMP v3 authentication Two user roles are supported snmpadmin Provides read write access snmpuser Provides read only access Table 10 lists user login information Each entry requires a separate password The default algorithm MD5 SHA is used to create the authentication k...

Page 48: ...e default F_Port to N_Port mappings or change this mapping using the CLI or Web Tools after you configure an IP address Access Gateway simplifies switch deployment by using NPIV NPIV provides FC switch functions that improve switch scalability manageability and interoperability For more information on Access Gateway refer to the following references For general information and details on using Acc...

Page 49: ...server making it available for downloading to a replacement switch if necessary You are presented with a series of prompts 3 Follow the prompts to upload the configuration It is recommended that you back up the configuration on a regular basis to ensure that a complete configuration is available for downloading to a replacement switch For specific instructions about how to back up a configuration ...

Page 50: ...of the bay and set it aside 5 Replace the removed switch with either another switch or a filler panel You must complete this step within 60 seconds 6 If you installed another switch in the bay reconnect the cables that you disconnected in step 2 Attach any additional cables that are required by the switch For additional information about connecting cables see Installing and removing an SFP transce...

Page 51: ...ormation using multiple methods through the CMM from the switch using the CLI and using Web Tools Determining firmware from the CMM 1 Log in to the CMM as described in the IBM Flex System Chassis Management Module User s Guide If necessary obtain the IP address of the CMM from your system administrator The login window opens 2 From the Monitors menu click Firmware VPD The Firmware VPD window opens...

Page 52: ...in Version 6 Update 29 build 1 6 0_29 b11 or later installed on your management workstation For supported browser and platform information see the Web Tools Administrator s Guide 1 On a computer in the same network as the switch open a supported Web browser 2 Enter the IP address of the switch in the address field for example https 10 24 151 224 3 Press Enter 4 Log in to Web Tools using the follow...

Page 53: ...wnload for the switch is disruptive Make sure no traffic is flowing through the switch during the download process For specifics on how to perform the firmware download refer to the following If you are using CLI to perform the download refer to the chapter Installing and Maintaining Firmware in the Fabric OS Administrator s Guide If you are using Web Tools to perform the download refer to the cha...

Page 54: ...40 IBM Flex System FC5022 16Gb SAN Scalable Switch User s Guide Upgrading the switch firmware 3 ...

Page 55: ...al ports on page 22 POST errors Two types of errors can result noncritical and critical A noncritical error applies to one port and the switch is operational You can continue to operate the switch however you must replace it as soon as possible When critical errors occur the switch does not operate To view POST results complete the following steps 1 Log in to the CMM as described in the IBM Flex S...

Page 56: ...eplaceable unit FRU FRUs must only be installed by trained service technicians For information about the terms of the warranty see the Warranty Information document The replaceable components in Table 13 are Tier 1 CRUs If other components require replacement see the documentation that comes with those devices for instructions TABLE 12 Error listing Diagnostic indicator in hex Failing functional a...

Page 57: ...sistance by following the troubleshooting procedures that IBM provides in the online help or in the documentation that is provided with your IBM product The documentation that comes with IBM systems also describes the diagnostic tests that you can perform Most systems operating systems and programs come with documentation that contains troubleshooting procedures and explanations of error messages ...

Page 58: ...Support Line and other IBM services see http www ibm com services or see http www ibm com planetwide for support telephone numbers In the U S and Canada call 1 800 IBM SERV 1 800 426 7378 Hardware service and support You can receive hardware service through your IBM reseller or IBM Services To locate a reseller authorized by IBM to provide warranty service go to http www ibm com partnerworld and c...

Page 59: ...on North Castle Drive Armonk NY 10504 1785 U S A INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions the...

Page 60: ...nd or other countries Cell Broadband Engine is a trademark of Sony Computer Entertainment Inc in the United States other countries or both and is used under license therefrom Intel Intel Xeon Itanium and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries Java and all Java based trademarks and logos are trademarks or reg...

Page 61: ...tion Development IBM Corporation 205 A015 3039 E Cornwallis Road P O Box 12195 Research Triangle Park North Carolina 27709 2195 U S A In the request be sure to include the publication part number and title When you send information to IBM you grant IBM a nonexclusive right to use or distribute the information in any way it believes appropriate without incurring any obligation to you This product i...

Page 62: ...ority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Industry Canada Class A emission compliance statement This Class A digital apparatus complies with Can...

Page 63: ... Produkt ohne Zustimmung der IBM verändert bzw wenn Erweiterungskomponenten von Fremdherstellern ohne Empfehlung der IBM gesteckt eingebaut werden EN 55022 Klasse A Geräte müssen mit folgendem Warnhinweis versehen werden Warnung Dieses ist eine Einrichtung der Klasse A Diese Einrichtung kann im Wohnbereich Funk Störungen verursachen in diesem Fall kann vom Betreiber verlangt werden angemessene Maß...

Page 64: ...en Germany Telephone 49 7032 15 2937 E mail tjahn de ibm com Generelle Informationen Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse A Japan VCCI Class A statement This is a Class A product based on the standard of the Voluntary Control Council for Interference VCCI If this equipment is used in a domestic environment radio interference may occur in which case the user m...

Page 65: ...Notices 51 Electronic emission notices B This is electromagnetic wave compatibility equipment for business Type A Sellers and users need to pay attention to it This is for any areas other than home ...

Page 66: ...52 IBM Flex System FC5022 16Gb SAN Scalable Switch User s Guide Electronic emission notices B ...

Page 67: ...nion EMC Directive conformance statement 56 Federal Communications Commission FCC statement 56 Germany Electromagnetic Compatibility Directive 57 Industry Canada Class A emission compliance statement 56 Japanese VCCI Class A statement 58 error codes 39 errors critical and noncritical 39 ESB 5 Ethernet cabing 21 Ethernet port external 29 internal 29 F firmware determining level 35 downloading 37 up...

Page 68: ...otices 53 O optical cabling 16 P parts listing 40 POST 39 errors 39 processor 6 R reliability guidelines 11 S safety statements ix setting date and time 28 software support 42 SSH 33 SSH access 26 main menu 27 static sensitive devices handling 12 switch reset and restart 37 switch components 8 switch module physical dimensions 6 weight 6 T Taiwan support 42 technical help 41 Telnet 33 U upgrading ...

Page 69: ......

Page 70: ...Part Number 88Y7924 Printed in USA IP P N 88Y7924 88Y7924 ...

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