IBM ESS 3000, Hardware Planning And Installation Manual

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Chapter 5. Troubleshooting (SSR tasks)
This section will help you troubleshoot issues faced while configuring EMS and Elastic Storage System
3000.
Note: Ensure that you have gone through the “Installation prerequisites (SSR task)” on page 50 topic and
also followed the steps given in the “Elastic Storage System 3000 installation (SSR task)” on page 51
topic.
EMS issues
EMS Boot issues
When booting up the node, if you face any issue while pinging the FSP interface (C10-T4 IP 10.0.0.1) five
minutes after pressing the white button, perform the following checks:
• Verify if the Ethernet cable on both the ends has a solid green light.
• Check if your laptop is set to 10.0.0.100 netmask 255.255.255.0.
• Verify that you are plugged into the correct port - C10-T4 on the EMS.
If the issues still persist, shut down the node (hold the white button until blinking again) and perform the
following steps:
1. Connect the laptop point-to-point over serial connection, connecting the USB to RJ45 console cable
between the auxiliary laptop and the serial port of the server with active ASMI session from the
previous section.
Note:
• The USB to RJ45 console cable shown in the Figure 32 on page 59 works for Linux and Windows
laptops.
• Identify the right console cable when using an Apple laptop.
Figure 32. Connecting a laptop to the serial port in the EMS node
2. Open a terminal emulator program such as PuTTY or minicom. Set the following settings for
communications using the serial connection:
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