IBM Eserver pSeries 670, User Manual

Page: 143 / 198

Problem Determination When Unable to Load Diagnostics
Use the following procedure to obtain an error code. The service organization uses the
error code to determine which field replaceable units (FRUs) are needed to restore the
system to correct operation.
Step 1. Considerations before Running This Procedure
Go to “Step 2”.
Step 2
Are the online diagnostics installed on this system?
NO Go to “Step 15” on page 126.
YES Go to “Step 3”.
Step 3
This step attempts to load online diagnostics in service mode.
1. Reboot the partition.
2. If the keyboard POST indicator displays, press the numeric 6 key on the keyboard
to indicate that diagnostics are to be loaded from the hard disk.
3. Type the requested passwords.
4. Follow the instructions to select a console.
5. Wait until the diagnostics load or the system appears to stop.
Did the diagnostics load?
NO Go to “Step 5” on page 128.
YES Go to “Step 6” on page 130.
Chapter 8. Hardware Problem Determination
127