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OpenPower 720 Technical Overview and Introduction
Figure 3-2 Advanced System Management main menu
3.2.2 Service Agent
Service Agent is an application program that operates on an OpenPower, p5, pSeries or IBM
RS/6000 computer and monitors them for hardware errors. It reports detected errors,
assuming they meet certain criteria for criticality, to IBM for service with no customer
intervention. It is an enhanced version of Service Director with a graphical user interface.
Key things you can accomplish using Service Agent for an OpenPower, p5, pSeries, and
RS/6000 include:
Automatic problem analysis
Problem-definable threshold levels for error reporting
Automatic problem reporting; service calls placed to IBM without intervention
Automatic customer notification
In addition:
Commonly viewed hardware errors. You can view hardware event logs for any monitored
machine on the network from any Service Agent host user interface.
Network environment support with minimum telephone lines for modems.
VPD data can be sent to IBM using Performance Management.
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