IBM eServer 380 xSeries User Reference Manual Download Page 81

Page: 81 / 112

Chapter 6. Solving Problems

Video error codes

USB error codes

Code

Explanation

Action

0900h

Vertical Synchronization
Test failed

Call for service.

0901h

Horizontal Synchronization
Test failed

0902h

Graphics controller test
failed

0904h

DAC register test failed

0905h

Video adapter memory R/W
test failed

0921h

AGP test failed

2100h

Video adapter attribute test
failed

Replace the video
monitor.

Call for service.

2102h

Video adapter color test
failed

Error Code

Description

Action

0B00h

USB mouse set protocol
failed

Check the USB mouse
connection.

Replace the USB
mouse.

Call for service.

0B01h

USB mouse remove and
attach tests failed

0B02h

USB mouse not present

0B30h1

USB keyboard control test
failed

Check the USB
keyboard connection.

Replace the USB
keyboard.

Call for service.

0B40h

USB keyboard LED test
failed

0B50h

USB keyboard remove and
attach test failed

0B60h

USB keyboard not present

0B70h

USB Hub communication
test failed

Check the USB Hub
connection.

Replace the USB Hub.

Replace the Legacy I/O
board.

0B80h

USB Hub port status test
failed

0B90h

USB Hub not present

Summary of Contents for eServer 380 xSeries

Page 1: ...User s Reference xSeries 380 ...

Page 2: ......

Page 3: ...IBM xSeries 380 User s Reference SC06 P464 70 ...

Page 4: ...information in Appendix A Product warranties and notices on page 79 First Edition July 2001 Copyright International Business Machines Corporation 2001 All rights reserved US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp ...

Page 5: ...kuin asennat tämän tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de sécurité Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare questo prodotto leggere le Informazioni sulla Sicurezza Les sikkerhetsinformasjonen Safety Information før du installerer dette produktet Antes de instalar este produto leia as Inf...

Page 6: ...not connect or disconnect any cables or perform installation maintenance or reconfiguration of this product during an electrical storm Connect all power cords to a properly wired and grounded electrical outlet Connect to properly wired outlets any equipment that will be attached to this product When possible use one hand only to connect or disconnect signal cables Never turn on any equipment when ...

Page 7: ...nside the device Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode Note the following Laser radiation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the beam Class 1 ...

Page 8: ...n the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source 18 kg 37 lbs 32 kg 70 5 lbs 55 kg 121 2 lbs 1 2 ...

Page 9: ... with one of these parts contact a service technician Statement 10 CAUTION Do not place any object weighing more than 82 kg 180 lbs on top of rack mounted devices Statement 13 CAUTION Overloading a branch circuit is potentially a fire hazard and a shock hazard under certain conditions To avoid these hazards ensure that your system electrical requirements do not exceed branch circuit protection req...

Page 10: ...the covers where the following label is attached Statement 15 CAUTION Make sure that the rack is secured properly to avoid tipping when the server unit is extended Statement 16 CAUTION Some accessory or option board outputs exceed Class 2 or limited power source limits and must be installed with appropriate interconnecting cabling in accordance with the national electric code ...

Page 11: ...ogram 18 Choices available from the BIOS Setup main menu 18 Using the Extensible Firmware Interface EFI boot manager 24 Using the Extensible Firmware Interface EFI shell 25 Using the QLogic SCSI Utility 26 Using the Firmware Update Utility 26 Using the SELView Utility 26 Using the Server Management Configuration Utility 27 Chapter 5 Installing options 31 Before you begin 32 System reliability cons...

Page 12: ...ormation help and service 76 Getting information 76 Using the World Wide Web 76 Getting information by fax 76 Getting help and service 76 Using the documentation and diagnostic programs 76 Calling for service 77 Purchasing additional services 78 Appendix A Product warranties and notices 79 Warranty Information 79 Warranty Period 79 IBM Statement of Limited Warranty 79 Part 1 General Terms 79 Part ...

Page 13: ...Contents xi Index 93 ...

Page 14: ...xii IBM xSeries 380 User s Reference ...

Page 15: ...64 bit processing performance Your IBM xSeries 380 server comes with a three year limited warranty With access to the World Wide Web you can obtain up to date information about your server model and other IBM products at http www ibm com pc eserver xseries For service assistance or additional information on the World Wide Web see Getting information help and service on page 76 You will find the se...

Page 16: ...mblies PCI expansion slots Eight hot plug 66 MHz 64 bit Two non hot plug 33 MHz 64 bit reserved Hot swap power supplies Four 800 watt 110 208 V ac Video ATI RAGE controller Compatible with SVGA and VGA 8 MB video memory Size Height 31 12 cm 12 25 inches 7U Depth 44 45 cm 17 5 inches Width 71 12 cm 28 0 inches Maximum weight 68 1 kg 150 lb depending on configuration Environment Air temperature 10 t...

Page 17: ... provide information or advice that might help you avoid inconvenient or problem situations Attention These notices indicate possible damage to programs devices or data An attention notice is placed just before the instruction or situation in which damage could occur Caution These statements indicate situations that can be potentially hazardous to you A caution statement is placed just before the ...

Page 18: ...4 xSeries 380 User s Reference ...

Page 19: ...ssis Management Bus Controller ICMBC and the Hot Swap Controller HSC The BMC monitors for system platform management events and logs their occurrence in the System Event Log SEL System platform management events include over temperature and over voltage conditions as well as fan failures The HSC performs the SAF TE command set controls the fault lights and provides a path for management informatio...

Page 20: ...you need it and the ease with which you can diagnose and repair problems The following is an abbreviated list of the RAS features that your server supports Power on self test POST Automatic restart after a power failure Low voltage protection Dual hot swap LVDS SCSI hard disk drives Error checking and correcting ECC memory Error codes and messages Menu driven setup system configuration and diagnos...

Page 21: ...his light is flashing it indicates that the power source failed When this light is on it indicates that the power source experienced a catastrophic failure Fan failure light When this light is flashing it indicates that a fan has failed Hot plug adapter failure light When this light is on it indicates that a hot plug adapter has failed Operator information panel System monitor information appears ...

Page 22: ...Press this button to eject a diskette from the drive Power supply failure light When this light is on the power supply has failed When this light is blinking the power supply has reached its current limit of power output Power supply predictive failure light When this light is blinking the power supply is about to fail Power supply activity light When this light is on the power supply is functioni...

Page 23: ...ry device pointing device port Use this port to connect a mouse or pointing device to the server Power cord connector There are two power cord connectors These connectors connect the two power cords to the server Power cord connector Expansion slot Hot plug PCI status lights Power cord connector Keyboard port Auxiliary device pointing device port Power cord connector Parallel port External SCSI co...

Page 24: ...and external bus for passing management information between servers Video port Use this port to connect the monitor to the server Ethernet port Use this port to connect the server to an Ethernet network Hot plug PCI status lights These lights display the status of the PCI adapter installed in the expansion slot Expansion slots These expansion slots are for PCI adapters These slots are numbered 1 t...

Page 25: ...on refer to Using the Extensible Firmware Interface EFI boot manager on page 24 Complete the following steps to start your server for the first time 1 Make sure that all external devices such as the monitor keyboard and mouse are connected to the server 2 Remove the drive protection card from the LS120 diskette drive 3 Plug one end of the two power cables into the server You must plug a power cabl...

Page 26: ...s during POST press Reset before continuing system startup Turning off the server Statement 5 CAUTION The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the p...

Page 27: ...he server into standby mode 3 Disconnect the server from the power source Note After you turn off the server wait at least 5 seconds before you turn on the server again Standby mode Standby puts the server into a wait state When in a wait state the server is not running the operating system and all core logic is shut down except for the service processor Complete the following steps to put the ser...

Page 28: ...14 xSeries 380 User s Reference ...

Page 29: ...tor so the top of the screen is at or slightly below eye level Place the monitor at a comfortable viewing distance usually 51 to 61 cm 20 to 24 in and position it so you can view it without having to twist your body Also position other equipment you use regularly such as the telephone or a mouse within easy reach Glare and lighting Position the monitor to minimize glare and reflections from overhe...

Page 30: ...ficient Also make sure that the vented air is not blowing on someone else Electrical outlets and cable lengths The location of electrical outlets and the length of power cords and cables that connect to the monitor printer and other devices might determine the final placement of your server When arranging your workspace Avoid the use of extension cords When possible plug the PDU power cords direct...

Page 31: ... use this utility to configure the devices that are attached to the integrated SCSI controller Use this program to change default values resolve configuration conflicts and perform a low level format on a SCSI hard disk Firmware Update Utility You can use this utility to upgrade the firmware that controls the Baseboard Management Controller BMC the Hot Swap Controller HSC the Chassis Bus Controlle...

Page 32: ...es on some menus might differ slightly depending on the BIOS version in your server The following table describes the choices available from the Main menu Menu item Default value Description BIOS Version bios_version_number The currently installed version of BIOS You cannot change this value It appears for informational purposes only Processor Type Intel Itanium processor The processor type You ca...

Page 33: ...at startup Auto Automatically determine the base I O address and interrupt to use for the port Enable Requires you to supply the base I O address and the interrupt value Disable Causes the server to disable the port Serial Port B Auto Enable Disable Determines serial port B configuration at startup Auto Automatically determine the base I O address and interrupt to use for the port Enable Requires ...

Page 34: ...Enables data transfer from the server only EPP Specifies Enhanced Parallel Port mode ECP Specifies Enhanced Port mode Onboard SCSI Enabled Disabled Enables or disables the onboard SCSI Onboard NIC Enabled Disabled Enables or disables the onboard network interface controller NIC during the operation of the EFI shell This value has no effect on the operating system Primary menu Item submenu Item val...

Page 35: ... in the system Disabled Disables the pre delay Primary IDE Master drive_id Not Installed A drive specific identifier for the primary IDE master device currently installed in the system Click on the value to display sub menu items Type Specifies how the server identifies the device automatically or as an ATPI device Use ARMD Drive As Specifies how to use the device diskette drive or hard disk drive...

Page 36: ...ents Enable BERR Enabled Disabled Enables or disables bus error BERR event generation Enable SERR Enabled Disabled Enables or disables PCI system error SERR event generation Enable PERR Enabled Disabled Enables or disables PCI parity error PERR event generation Enable BINIT Enabled Disabled Enables or disables BINIT event generation Enable HostBus DATA ERROR Enabled Disabled Enables or disables pr...

Page 37: ... describes the choices available from the Exit menu Set Administrator Password Not applicable Define the administrator password Set User Password Not applicable Define the User password Menu item Default value Description Console Redirection Not applicable Configures the server for console redirection Service Boot Disabled Enabled Starts the server in Service Partition Boot mode This item will be ...

Page 38: ...on No No action Menu item Description Action Description Boot from a File Automatically adds EFI applications as boot options or enables you to boot from a specific file Add a Boot Option Adds a boot option to the EFI boot manager You specify the option by providing the name of the EFI application Along with the name you can also provide either ASCII or UNICODE arguments the file might use Delete ...

Page 39: ...select additional output consoles from this menu Note The Boot Maintenance Manager performs logic checking to ensure that you choose a legal ensemble of devices For example the manager does not allow you to choose two different messaging devices such as PC ANSI and VT 100 to be active consoles on a given UART Select Active Console Input Devices Enables you to display the list of available console ...

Page 40: ... instructions for using the utility Using the SELView Utility Use the SELView Utility to perform the following tasks Examine all System Event Log SEL entries Examine previously stored System Event Log entries from a file Save the System Event Log entries to a file Clear the System Event Log entries from the nonvolatile storage area Sort the SEL records by various fields such as Timestamp Sensor Ty...

Page 41: ...nfiguration and Power Interface ACPI features Note For the latest version of the utility go to the IBM Personal Computing Web page at http www ibm com pc support To use the Server Management Configuration Utility do the following 1 Insert the System Utilities CD into the CD ROM drive Note You can run the utility directly from the System Utilities CD or from a diskette you create from the CD If you...

Page 42: ...d reset ACPI Configures ACPI features Button model Defines the model of power on button State notify Determines if other server management controllers installed in the server will be notified of ACPI changes Fan control Defines the operation of the fans when the system enters standby mode Platform event filtering setup Configures the actions to take during a platform event PEF enable Enables or di...

Page 43: ...ethod of connection to the port Data carrier detect mode Enables or disables monitoring of the data carrier detect signal Baud rate Configures the maximum rate that data is transmitted through the EMP port Flow control Enables or disables the flow control Modem Init string Defines the modem initialization string Modem hangup string This string is sent to the modem when the EMP ends the session Mod...

Page 44: ...r Web address of the server subnet The mask determines if the alert destination is the local subnet or another subnet relative to the server Gateway IP address The IP address of the gateway or router system for the subnet Alert IP address The logical or Web address of the systems to which an alert message will be sent SNMP community string Defines the community field in the header of the SNMP trap...

Page 45: ...components must be installed or replaced only by trained service personnel You can install or replace the following options and components 172 mm fan 120 mm fan Hard disk drive PCI adapters in slots 3 through 10 Power supply Trained service personnel only can install or replace the following components Microprocessor Memory Legacy I O board Statement 14 CAUTION Hazardous voltage current and energy...

Page 46: ...ries 380 refer to http www ibm com pc us compat on the World Wide Web System reliability considerations Attention The operating temperature of the server when installed in an equipment rack must not go below 10 C 50 F or rise above 35 C 95 F Extreme fluctuations in temperature can cause a variety of problems in your server The equipment rack must provide sufficient airflow to the front of the serv...

Page 47: ...em To avoid damage keep static sensitive devices in their static protective package until you are ready to install them To reduce the possibility of electrostatic discharge observe the following precautions Limit your movement Movement can cause static electricity to build up around you Handle the device carefully holding it by its edges or its frame Do not touch solder joints pins or exposed prin...

Page 48: ... Ennen kuin asennat tämän tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de sécurité Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare questo prodotto leggere le Informazioni sulla Sicurezza Les sikkerhetsinformasjonen Safety Information før du installerer dette produktet Antes de instalar este produto leia...

Page 49: ...Chapter 5 Installing options 35 Antes de instalar este producto lea la información de seguridad Läs säkerhetsinformationen innan du installerar den här produkten ...

Page 50: ...rd Do not connect or disconnect any cables or perform installation main tenance or reconfiguration of this product during an electrical storm Connect all power cords to a properly wired and grounded electrical outlet Connect to properly wired outlets any equipment that will be attached to this product When possible use one hand only to connect or disconnect signal cables Never turn on any equipmen...

Page 51: ...overs Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure Class 1 Laser Product Laser Klasse 1 Laser Klass 1 Luokan 1 Laserlaite Appareil A Laser de Classe 1 ...

Page 52: ...n the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source 18 kg 37 lbs 32 kg 70 5 lbs 55 kg 121 2 lbs 1 2 ...

Page 53: ...o serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician Statement 13 CAUTION Overloading a branch circuit is potentially a fire hazard and a shock hazard under certain conditions To avoid these hazards ensure that your system electrical requirements do not exceed branch circuit protection requirements Refer to the information that i...

Page 54: ...secured properly to avoid tipping when the server unit is extended Statement 16 CAUTION Some accessory or option board outputs exceed Class 2 or limited power source limits and must be installed with appropriate interconnecting cabling in accordance with the national electric code ...

Page 55: ...0 mm fan Hard disk drive PCI adapters in slots 3 through 10 Power supply Replacing a hot swap 172 mm fan Your server contains four 172 mm fans two on each side of the server The fans are accessed from the fan access doors on either side of the server Each fan contains a fan failure light that identifies a failed fan Note The illustrations in this document might differ slightly from your hardware C...

Page 56: ...120 mm fan Your server contains two 120 mm fans which are accessed from the fan access door on the top of the server Each fan contains a fan failure light that identifies a failed fan Note The illustrations in this document might differ slightly from your hardware Complete the following steps to replace a 120 mm fan 1 Review the information in Safety information on page 34 Statement 15 CAUTION Mak...

Page 57: ... light activity light and status light The hard disk drive lights are illustrated and described in Server controls and indicators on page 7 If the amber hard disk drive status light is lit continuously that individual drive is faulty and requires replacement You can replace a hot swap drive without turning off the server Note The illustrations in this document might differ slightly from your hardw...

Page 58: ...See Server controls and indicators on page 7 for more information Attention Do not press on the perforated metal bracket of the tray when you push the assembly into the bay Replacing a hot swap power supply Before you continue with the power supply replacement procedure review the following information Attention To maintain proper system cooling do not operate the server for more than 5 minutes wi...

Page 59: ...roblem with one of these parts contact a service technician The power supply status indicators provide the following information Complete the following steps to replace a power supply 1 Review the information in Before you begin on page 32 Power on Predictive failure Failure Power supply status Off Off Off No power to any power supplies Off Off On Power supply failure Blinking Off Off AC power pre...

Page 60: ...o verify the power supply is functioning properly Replacing a hot plug PCI adapter This section provides instructions on replacing a hot plug PCI adapter Notes 1 You can install hot plug adapters in slots 3 through 10 only counting from right to left while facing the back of the server 2 Hot plug operations require operating system support and installation of the required device drivers You can de...

Page 61: ...ecured properly to avoid tipping when the server unit is extended Statement 16 CAUTION Some accessory or option board outputs exceed Class 2 or limited power source limits and must be installed with appropriate interconnecting cabling in accordance with the national electric code 2 Slide the server out of the rack 3 Loosen the thumbscrews on the rear cover and open the cover Thumb screws Rear cove...

Page 62: ...lace Note Refer to the upper left corner of the illustration above 8 Rotate the retention mechanism locking tab on the rear of the expansion slot into place 9 Check the status lights above the PCI adapter after it is installed Note If the green status light is lit power is applied to the adapter and it is ready for use If the amber status light is lit the adapter might be defective or not installe...

Page 63: ...VGA controller that is fully compatible with industry video standards The standard system configuration comes with 16 MB of video memory You cannot add video memory to this system There is one video port connector on the system board The following table shows the pin number assignments for the video connector on the system board Pin Signal Pin Signal 1 Red 9 Not connected 2 Green 10 Ground 3 Blue ...

Page 64: ...is one auxiliary device pointing device port on the system board The following table shows the pin number assignments for the auxiliary device connector on the system board Pin Signal Description 1 I O Data 2 N A Not connected 3 N A Ground 4 N A 5 V dc 5 I O Keyboard clock 6 N A Not connected 6 4 2 1 3 5 Pin Signal Description 1 I O Data 2 N A Not connected 3 N A Ground 4 N A 5 V dc 5 I O Keyboard...

Page 65: ... determines the port address and interrupt When disabled the interrupt is available to add on boards The following table shows the pin number assignments for the parallel port connector on the system board Pin Signal Pin Signal 1 STROBE_L 10 Acknowledge 2 Data bit 0 11 Busy 3 Data bit 1 12 Paper end 4 Data bit 2 13 Select 5 Data bit 3 14 Auto feed 6 Data bit 4 15 Error 7 Data bit 5 16 Initial 8 Da...

Page 66: ...s USB ports Your server has two Universal Serial Bus USB ports which are configured automatically Pin Signal Description 1 DCD Data carrier detected 2 RXD Receive data 3 TXD Transmit data 4 DTR Data terminal ready 5 GND Ground 6 DSR Data set ready 7 RTS Request to send 8 CTS Clear to send 9 RIA Ring indication active 1 5 6 9 Pin Signal Description 1 VCC Over current monitor port 0 or 1 2 DataL 0 o...

Page 67: ...3 19 S19 Reserved 36 Data 13 53 Reserved 3 Data 14 20 Ground 37 Data 14 54 Ground 4 Data 15 21 Attention 38 Data 15 55 Attention 5 Data P1 22 Ground 39 Data P1 56 Ground 6 Data 0 23 Busy 40 Data 0 57 Busy 7 Data 1 24 Acknowledge 41 Data 1 58 Acknowledge 8 Data 2 25 Reset 42 Data 2 59 Reset 9 Data 3 26 Message 43 Data 3 60 Message 10 Data 4 27 Select 44 Data 4 61 Select 11 Data 5 28 Control Data 45...

Page 68: ...54 xSeries 380 User s Reference ...

Page 69: ...ters with Intel microprocessors The AMIDiag has test routines that examine the systems and subsystems in the server including all PCI Plug and Play features AMIDiag detects diagnoses and provides system information about PCI Plug and Play adapters and devices Detailed information about the network environment CD ROM drives SCSI devices power management features and other system data can be display...

Page 70: ... the troubleshooting information provided with your server to determine the cause of the problem and the action to take Flash the latest levels of BIOS service processor diagnostics and RAID code You can download this code at http www ibm com pc support No No Yes Yes Yes Check all cables for loose connections and verify that all optional devices you installed are on the ServerProven list You can v...

Page 71: ... Running AMIDiag in batch mode When your computer is experiencing an intermittent problem that no diagnostic software test has been able to identify run the AMIDiag test over an extended period of time Many computer problems especially memory problems are not evident when a test is run only once AMIDiag enables you to run diagnostics on only a certain part of the computer a specific part of memory...

Page 72: ...rch capabilities To display the error log complete the following 1 Click display error log file on the AMIDiag options menu 2 Type the name of the error log file Note The default error log name is AMIDIAG LOG AMIDiag Menus The following is a list the available menu choices from the AMIDiag program System Memory IDE Devices Diskette drive FDD SCSI Keyboard KBD Video USB Miscellaneous Misc User Opti...

Page 73: ...ll memory diagnostic routines Select the Memory menu Press F6 then F10 Run all IDE drive diagnostic routines Select the IDE menu Press F6 then F10 Run all diskette diagnostic routines Select the Floppy menu Press F6 then F10 Run all keyboard diagnostic routines Select the Keyboard menu Press F6 Press F10 Run all video diagnostic routines Select the Video menu Press F6 Press F10 Run all serial para...

Page 74: ...onstantly Run the Walking 1s test on the Memory menu Intermittent cache memory problems Run the Cache Memory test on the Memory menu Identify and report data corruption because of hardware parity problems Run the Parity test on the Memory menu Identify shorts on data lines and data bits stuck at 0 Run the Walking 0s test on the Memory menu IDE device problems Find the data transfer rate and track ...

Page 75: ...r IDE CD ROM drive run the CD Data test on the IDE menu To test the CD ROM drive tray Choose the CD Tray Test on the IDE or SCSI group menu Make sure that the CD ROM drive can play audio CDs correctly If the computer has a SCSI CD ROM drive choose the SCSI CD ROM Play test on the SCSI menu If the computer has an ATAPI or IDE CD ROM drive choose the CD Audio Test on the IDE menu Video problems Vide...

Page 76: ...r in your computer is working Run the Sound Blaster test on the Misc menu Code Explanation Action 3000h Register Bank Switch Failed Call for service 3001h Register Read Write Failed 3002h CPU Basic Instruction Operation Failed 3006h FPU Comparison Error 3010h CPU Speed does not match expected value 3011h CPU Mode Switching Failed 3020h CPU Basic Compatibility Test Failed 3022h CPU Protected Mode C...

Page 77: ...xxxxh 100Eh CPU speed error 1 Check that the expected value entered is correct 2 Call for service 1020h CPU functionality test failed Call for service 00B2h SMBIOS Table Checksum Invalid Code Explanation Action Code Explanation Action 0100h ROM read error The diagnostic program could not read from a ROM location Call for service 0120h Parity error at absolute memory location xxxxxxxxh The diagnost...

Page 78: ...xxh bit position bbh A failure occurred at the specified address 0150h Failure at xxxxxxxxh bit position bbh A failure occurred at the specified address 0170h RAM Refresh is not working The system RAM refresh signal is either not being generated or the signal is being generated sporadically 0180h The pattern written at address xxxxxxxxh was qqqqh The pattern read back from that address was pppph T...

Page 79: ...ta test failed No data CD in Drive x 0A05h Random data test failed Drive x Sector Y 0A06h Random data test failed No data CD in Drive x 0A07h Sequential Play test failed Drive x Sector y Code Explanation Action 1900h Critical Command Error 1 Replace media 2 Call for service Code Explanation Action 0F01h No ATAPI Removable drives present Call for service 0F02h Write failed 1 Replace media 2 Call fo...

Page 80: ...d error 0509h SCSI disk random write error 050Ah SCSI disk block repair failed 050Bh SCSI spin down test failed Code Explanation Action 0400h The diagnostic program found a keyboard controller interface error 1 Replace the keyboard 2 Call for service 0401h The diagnostic program issued commands to the keyboard controller and received improper responses 0410h 0411h Keyboard clock line is stuck low ...

Page 81: ...failed Error Code Description Action 0B00h USB mouse set protocol failed 1 Check the USB mouse connection 2 Replace the USB mouse 3 Call for service 0B01h USB mouse remove and attach tests failed 0B02h USB mouse not present 0B30h1 USB keyboard control test failed 1 Check the USB keyboard connection 2 Replace the USB keyboard 3 Call for service 0B40h USB keyboard LED test failed 0B50h USB keyboard ...

Page 82: ...d at port xxxxh 0706h Loopback test failed at port xxxxh 1 Check connection of loopback if used during test 2 Call for service 0709h EPP register R W test failed at port xxxxh Call for service Code Description Action 0601h Data written to port xxxxh was yyyyh Data read back from the port was zzzzh 1 Check connection of loopback if used during test 2 Call for service 0602h Interrupt identification ...

Page 83: ...ck test failed at port xxxxh Code Description Action Code Explanation Action 1B00h PS 2 Mouse Self Test Failed 1 Check PS 2 mouse connection 2 Replace the mouse 3 Call for service 1B01h PS 2 Mouse Echo Test Failed 1B02h PS 2 Mouse Remote mode Test Failed 1B03h PS 2 Mouse failed to respond to the self test Code Explanation Action 1702h Invalid ACPI tables 1 Replace the System BIOS 2 Call for servic...

Page 84: ...s not recognized Diskette drive If there is a diskette in the drive verify that the diskette is good and not damaged Try another diskette if you have one If the diskette drive in use light stays on or the system continues to bypass the diskette drive call for service Diskette drive in use light stays on or the system bypasses the diskette drive Expansion enclosure problems Verify that 1 The cables...

Page 85: ...s when you turn on the server but goes blank when you start some application programs Verify that 1 The primary monitor cable is connected to the server 2 You installed the necessary device drivers for the applications If the items above are correct and the screen remains blank call for service Wavy unreadable rolling distorted screen or screen jitter If the monitor self tests show the monitor is ...

Page 86: ...SCSI cable is terminated correctly 3 Any external SCSI option is turned on You must turn on an external SCSI option before turning on the server If the problem remains call for service Power problems Verify that 1 The power cables are properly connected to the server 2 The electrical outlet functions properly 3 The type of memory installed is correct 4 If you just installed an option remove it and...

Page 87: ...oller How you test the Ethernet controller depends on which operating system you are using see the Ethernet controller device driver README file Software problem To determine if problems are caused by the software verify that 1 Your server has the minimum memory requirements needed to use the software For memory requirements refer to the information that comes with the software Note If you have ju...

Page 88: ...ck the following Make sure that you are using Category 5 cabling when operating the server at 100 Mbps Make sure that the cables do not run close to noise inducing sources like fluorescent lights The Ethernet controller stopped working when another adapter was added to the server Check the following Make sure that the cable is connected to the Ethernet controller Make sure that your PCI system BIO...

Page 89: ... Replacing the battery Call for service Statement 14 CAUTION Hazardous voltage current and energy levels might be present Only a qualified service technician is authorized to remove the covers where the following label is attached ...

Page 90: ...ete with Frequently Asked Questions Parts Information Technical Hints and Tips and Downloadable Files In addition you can choose to receive e mail notifications whenever new information becomes available about your registered products You also can order publications through the IBM Publications Ordering System at http www elink ibmlink ibm com public applications publications cgibin pbi cgi Gettin...

Page 91: ...t Occasionally there might be changes that are required after a product has been sold IBM or your reseller if authorized by IBM will make selected Engineering Changes ECs available that apply to your hardware The following items are not covered Replacement or use of non IBM parts or nonwarranted IBM parts All warranted parts contain a 7 character identification in the format IBM FRU XXXXXXX Identi...

Page 92: ...marketing representative Country Telephone number Austria Österreich 01 24 592 5901 Belgium Dutch Belgie 02 210 9820 Belgium French Belgique 02 210 9800 Canada Toronto only 416 383 3344 Canada Canada all other 1 800 565 3344 Denmark Danmark 45 20 82 00 Finland Suomi 09 22 931 840 France France 02 38 55 74 50 Germany Deutschland 07032 1549 201 Ireland Ireland 01 815 9202 Italy Italia 02 482 9202 Lu...

Page 93: ...s otherwise the following warranties apply only in the country where you acquire the Machine Nothing in this Statement of Limited Warranty affects any statutory rights of consumers that cannot be waived or limited by contract If you have any questions contact IBM or your reseller The IBM Warranty for Machines IBM warrants that each Machine 1 is free from defects in materials and workmanship and 2 ...

Page 94: ...n At its discretion IBM or your reseller will 1 either repair or exchange the failing Machine and 2 provide the service either at your location or a service center IBM or your reseller will also manage and install selected engineering changes that apply to the Machine Some parts of IBM Machines are designated as Customer Replaceable Units called CRUs e g keyboards memory or hard disk drives IBM sh...

Page 95: ...be waived or limited by applicable laws IBM is liable for no more than 1 damages for bodily injury including death and damage to real property and tangible personal property and 2 the amount of any other actual direct damages up to the charges if recurring 12 months charges apply for the Machine that is subject of the claim For purposes of this item the term Machine includes Machine Code and Licen...

Page 96: ...ices Act 1974 or other similar legislation IBM s liability is limited to the repair or replacement of the goods or the supply of equivalent goods Where that condition or warranty relates to right to sell quiet possession or clear title or the goods are of a kind ordinarily acquired for personal domestic or household use or consumption then none of the limitations in this paragraph apply Governing ...

Page 97: ...r bodily injury including death or damage to real property and tangible personal property will be limited to that caused by IBM s negligence 2 as to any other actual damage arising in any situation involving nonperformance by IBM pursuant to or in any way related to the subject of this Statement of Limited Warranty IBM s liability will be limited to the charge paid by you for the individual Machin...

Page 98: ... an IBM reseller approved to perform warranty service or 2 from IBM If you purchase an IBM Personal Computer Machine in Albania Armenia Belarus Bosnia and Herzegovina Bulgaria Croatia Czech Republic Georgia Hungary Kazakhstan Kirghizia Federal Republic of Yugoslavia Former Yugoslav Republic of Macedonia FYROM Moldova Poland Romania Russia Slovak Republic Slovenia or Ukraine you may obtain warranty...

Page 99: ...Section The warranty for an IBM Machine covers the functionality of the Machine for its normal use and the Machine s conformity to its Specifications The following paragraphs are added to this Section The minimum warranty period for Machines is six months In case IBM or your reseller is unable to repair an IBM Machine you can alternatively ask for a partial refund as far as justified by the reduce...

Page 100: ...r sole remedy whether in contract or in tort in respect of any default shall be limited to damages ITALY Limitation of Liability The following replaces the second sentence in the first paragraph In each such instance unless otherwise provided by mandatory law IBM is liable for no more than 1 unchanged 2 as to any other actual damage arising in all situations involving nonperformance by IBM pursuan...

Page 101: ...y IBM intellectual property right may be used instead However it is the user s responsibility to evaluate and verify the operation of any non IBM product program or service IBM may have patents or pending patent applications covering subject matter described in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to ...

Page 102: ...hose products directly to determine the capabilities of their products and update them if needed This IBM hardware product cannot prevent errors that might occur if software upgrades or peripheral devices you use or exchange data with do not process date data correctly The foregoing is a Year 2000 Readiness Disclosure Trademarks The following terms are trademarks of the IBM Corporation in the Unit...

Page 103: ... digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Oper...

Page 104: ...mber States relating to electromagnetic compatibility IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product including the fitting of non IBM option cards This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22 European Standard EN...

Page 105: ...ublic Guam Ecuador El Salvador Guatemala Haiti Honduras Jamaica Japan Mexico Netherlands Antilliles Nicaragua Panama Peru Phillipines Saudi Arabia Thailand Taiwan United States Venezuela 12J5120 Antigua Aruba Bahamas Barbados Belize Bermuda Bolivia Brazil Caicos Island Canada Cayman Islands Costa Rica Columbia Dominican Republic Guam Ecuador El Salvador Guatemala Haiti Honduras Jamaica Japan Mexic...

Page 106: ...aq Ireland Jordan Kenya Kuwait Liberia Malawi Malaysia Malta Myanmar Burma Nigeria Oman Qatar Seychelles Saint Kitts Nevis Saint Lucia Saint Vincent and the Grenadines Sierra Leone Singapore Sudan Tanzania Trinidad Tobago United Arab Emirate Dubai United Kingdom Yemen Zambia Zimbabwe 12J5128 Australia Fiji New Zealand Papua New Guinea 01K9851 China 36L8884 Argentina Paraguay Uruguay IBM power cord...

Page 107: ...tions 2 display problem 71 E electrical input 2 electronic emission Class A notice 89 emission requirements electronic emission Class A notice 89 FCC Class A notice 89 environment 2 error codes diagnostic ACPI errors 69 ATAPI removables errors 65 IDE CD errors 65 IDE DVD errors 65 keyboard errors 66 memory errors 63 parallel port errors 68 PS 2 mouse errors 69 SCSI errors 66 SCSI port errors 68 sy...

Page 108: ...9 trademarks 88 O operator information panel 7 option installing 31 problem 72 P parrallel port 51 PCI adapter replacing 46 pointing device connector 50 problem 71 port auxiliary device 50 keyboard 50 parallel 51 SCSI 53 serial 52 USB 52 video 49 POST power on self test 57 power cords 91 problem 72 supply specifications 2 power control button 7 power distribution unit PDU 11 power failure light 7 ...

Page 109: ... 76 system management 5 system power light 7 T trademarks 88 troubleshooting 55 Ethernet 73 troubleshooting charts 70 U United States electronic emission Class A notice 89 United States FCC Class A notice 89 universal serial bus USB ports 52 USB port problem 73 user password 22 utilities BIOS Setup 18 EFI boot manager 24 EFI shell 25 firmware update 26 SELview 26 server management configuration 27...

Page 110: ...96 IBM xSeries 380 User s Reference ...

Page 111: ......

Page 112: ...IBM Part Number 06P4913 Printed in the United States of America 6P4913 ...

Search results

Summary of Contents for eServer 380 xSeries

Reviews:

Related manuals for eServer 380 xSeries

Brands by name

Popular brands

IBM eServer 380 xSeries, User Reference Manual

Search results

Summary of Contents for eServer 380 xSeries

Reviews:

Related manuals for eServer 380 xSeries

Brands by name

Popular brands