IBM DS8800, Introduction And Planning Manual, Page: 110 / 256

the risk of malicious activity from both external and internal sources. Any
connection from your network to the public Internet raises some of the following
security concerns:
v
Infection by viruses
v Intrusion by hackers
v
Accessibility of your data from a remote support site
v Authorization of remote users to access your machine when a remote connection
is opened
IBM VPN connections, along with the security features that are built into the
DS8000 storage unit, make it possible to access IBM service representatives who
can assist you in resolving complex problems without the risks that are associated
with a connection to an external network. For information about the IBM VPN
implementation including technical details, go to the
www.ibm.com/support/docview.wss?uid=ssg1S1002693
In addition, your IBM representative can inform you about other remote
connectivity options, including modem-less operation of the DS8000.
Note: VPN connectivity is the key service strategy on the DS8000 that the IBM
support team requires to access the PE package, and other important
failure-to-perform problem determination and isolation data. Remote
connection is required for speedy problem resolution.
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Introduction and Planning Guide