IBM @Server pSeries 630 6E4 Service Manual Download Page 250

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Table 4. Firmware Error Codes. (continued)

Error Code Description

Action/
Possible Failing FRU

20D1 0004 Failed to locate service processor device tree

node

1. Check for system firmware updates. Apply

update if available.

2. Contact your next level of support for

assistance.

20D1 0005 Failed to reboot system

1. Check for system firmware updates. Apply

update if available.

2. Contact your next level of support for

assistance.

20D1 0006 Failed to reboot a partition

1. Check for system firmware updates. Apply

update if available.

2. Contact your next level of support for

assistance.

20D1 0007 Failed to set PCI read/write permissions array

1. Check for system firmware updates. Apply

update if available.

2. Contact your next level of support for

assistance.

20D1 0008 Failed to set PCI read/write permissions array

for slot

1. Check for system firmware updates. Apply

update if available.

2. Contact your next level of support for

assistance.

20D1 0009 Missing or invalid subsystem serial number

1. Check for system firmware updates. Apply

update if available.

2. If a location code is shown with this error

code, replace the part at that location.

3. Contact your next level of support for

assistance.

Note:

The location code identifies the failing

subsystem.

20D1 000A Failed to send boot failed message to service

processor

1. Check for system firmware updates. Apply

update if available.

2. Contact your next level of support for

assistance.

20D1 000B Failed to reset PCI read/write permissions array 1. Check for system firmware updates. Apply

update if available.

2. Contact your next level of support for

assistance.

20D1 000C Failed to send LMB-TABLE-INFO mailbox repair 1. Check for system firmware updates. Apply

update if available.

2. Contact your next level of support for

assistance.

20D1 000D Function to get time-of-day failed.

1. Check for system firmware updates. Apply

update if available.

2. Contact your next level of support for

assistance.

230

Eserver

pSeries 630 Model 6C4 and Model 6E4 Service Guide

Summary of Contents for @Server pSeries 630 6E4

Page 1: ...pSeries 630 Model 6C4 and Model 6E4 Service Guide SA38 0604 03 ERserver ...

Page 2: ......

Page 3: ...pSeries 630 Model 6C4 and Model 6E4 Service Guide SA38 0604 03 ERserver ...

Page 4: ...to Information Development Department H6DS 905 6C006 11501 Burnet Road Austin Texas 78758 3493 To send comments electronically use this commercial internet address aix6kpub austin ibm com Any information that you supply may be used without incurring any obligation to you International Business Machines Corporation 2002 2003 All rights reserved Note to U S Government Users Documentation related to ...

Page 5: ...nit Locations 9 Model 6C4 Rear View 9 Power Supply Locations 12 Fan Locations 14 CEC Backplane Locations 15 PCI Riser Card Locations 16 Memory DIMM Location 18 Reading the Operator Panel and System LEDs 19 SCSI IDs and Bay Locations 20 System Logic Flow 21 Systems Configured with a GP Processor and Four Slotted PCI Riser Card 21 Systems Configured with a GQ Processor and Six Slotted PCI Riser Card...

Page 6: ...inux and the Console is not an HMC 60 Chapter 3 Maintenance Analysis Procedures MAPs 61 Entry MAP 61 Quick Entry MAP 63 MAP 1020 Problem Determination 69 MAP 1240 Memory Problem Resolution 73 MAP 1230 Linux Platform Error Problem Resolution 80 Purpose of This MAP 80 MAP 1235 System Array Self Repair Problem Resolution for Linux 85 Purpose of This MAP 85 MAP 1320 Service Focal Point 86 MAP 1321 Qui...

Page 7: ...vice Processor Error Codes 249 Memory DIMM Present Detect Bits PD Bits 334 Error Log Utility Procedure 335 System Firmware Update Messages 335 Scan Dump Messages 335 Common Firmware Error Codes 335 Error Code B1xx 4699 344 Error Code B1xx 8FF0 348 HMC Partition Surveillance Error Codes 349 Scan Log Dump Progress Codes 350 Problem Determination Generated Error Codes 351 Chapter 6 Using the Online a...

Page 8: ...ery 392 Boot IPL Speed 392 Failure During Boot Process 392 Failure During Normal System Operation 392 Service Processor Reboot Restart Policy Controls 392 Firmware Updates 393 General Information on System Firmware Updates 394 Determining the Level of Firmware on the System 395 System Firmware Update in AIX Using a Locally Available Image 396 Updating System Firmware From the Service Processor Men...

Page 9: ...ent 428 Drawer Release Latch Bracket Removal 428 Drawer Release Latch Bracket Replacement 429 Placing the Model 6C4 into the Service Position 429 Returning the Model 6C4 to the Operating Position 430 Covers 431 Service Access Cover Removal Model 6C4 431 Service Access Cover Replacement Model 6C4 431 Top Cap Removal Model 6E4 432 Top Cap Replacement Model 6E4 432 Top Cover Removal Model 6E4 433 Top...

Page 10: ...Disk Drive Removal 471 Hot Plug Disk Drive Replacement 473 PCI Riser Card 474 PCI Riser Card Removal 474 PCI Riser Card Replacement 478 Disk Drive Backplane 480 Disk Drive Backplane Removal 480 Disk Drive Backplane Replacement 483 Operator Panel 484 Operator Panel Removal 484 Model 6C4 Operator Panel 484 Model 6E4 Operator Panel 485 Operator Panel Replacement 485 System Vital Product Data VPD Upda...

Page 11: ...ack 561 Noise Emission Notes 562 System Service Clearances 563 Model 6C4 Rack Installation Inventory 563 Read the Rack Safety Instructions 566 Rack Safety Instructions 566 Attaching the Mounting Hardware to the Rack Enclosure 567 System Rail Assembly Type 1 573 System Rail Assembly Type 2 576 Removal and Installation of the Model 6C4 into a Rack 579 System Drawer Removal 579 Installing the Model 6...

Page 12: ...dix F Modem Configurations 597 Sample Modem Configuration Files 597 Configuration File Selection 597 Transfer of a Modem Session 601 Modem Configuration Sample Files 603 Index 619 x Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide ...

Page 13: ...through the unit must not be in direct contact with the rack v Care should be taken to ensure that a hazardous condition is not created due to uneven mechanical loading when installing this unit in a rack If the rack has a stabilizer it must be firmly attached before installing or removing this unit v Consideration should be given to the connection of the equipment to the supply circuit so that ov...

Page 14: ...nsibility of the customer to ensure that the outlet is correctly wired and grounded to prevent an electrical shock Electrical Safety Observe the following safety instructions any time you are connecting or disconnecting devices attached to the workstation In the system you are about to setup or service v The ac power interface connector is considered the main power disconnect device v This system ...

Page 15: ...d laser modules are designed so that there is never any human access to laser radiation above a class 1 level during normal operation user maintenance or prescribed service conditions Data processing environments can contain equipment transmitting on system links with laser modules that operate at greater than class 1 power levels For this reason never look into the end of an optical fiber cable o...

Page 16: ...xiv Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide ...

Page 17: ...ages or component failures must verify the accuracy of operations performed and data saved or transmitted by the system at or near the time of the outage or failure In addition users must establish procedures to ensure that there is independent data verification before relying on such data in sensitive or critical operations Users should periodically check the IBM support websites for updated info...

Page 18: ...xvi Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide ...

Page 19: ...hose actual names or values are to be supplied by the user Monospace Identifies examples of specific data values examples of text similar to what you might see displayed examples of portions of program code similar to what you might write as a programmer messages from the system or information you should actually type Accessing Information Documentation for the IBM Eserver pSeries is available onl...

Page 20: ...ion about adapters devices and cables for your system This manual is intended to supplement the service information found in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems v The IBM Hardware Management Console for pSeries Installation and Operations Guide order number SA38 0590 contains information on how to set up a hardware management console and how to use it to man...

Page 21: ... while the Model 6C4 is a 4 EIA unit drawer designed to be housed in a 19 inch rack Both models can be configured as a 1 way to 4 way symmetric multiprocessing SMP system each can have up to 4 hot plug disk drives and 6 hot plug PCI adapters Both models support redundant hot plug power supplies as well as hot pluggable PCI adapters Power is provided through ac power cords Either model can be set u...

Page 22: ...VD ROM or another optional media device such as a tape or diskette drive The Converged Service Processor CSP including system power control is also integrated along with the native I O functions such as serial ports keyboard and mouse Also included are an enhanced I O subsystem with the implementation of the remote I O RIO interconnect and PCI X bus protocols The Model 6C4 can support up to two hi...

Page 23: ...code correction DDR double data rate SDRAM synchronous dynamic random access memory v Memory DIMMs plug into the processor cards 8 DIMM slots per card v DIMMs must be populated in quads four DIMMs A memory feature consists of a quad Additional quads can consist of any memory size v A system with a single processor card 1 way or 2 way can have a maximum of 16 GB of memory Media Drives Typical syste...

Page 24: ...ys for the Model 6C4 v Seven hot plug PCI X slots 64 bit 133 MHz 3 3 volt v Up to 12 hot pluggable disk drive bays The optional disk backplane consists of two 6 pack disk bays and requires SCSI cables to connect a required Ultra3 SCSI PCI adapter or Ultra3 SCSI RAID adapter in slot 7 to each of the 6 packs or two SCSI adapters one in slot 4 and one in slot 7 of the I O drawer Power Supplies Up to ...

Page 25: ... one external Ultra3 SCSI with VHDCI 4 mini 68 pin port and one internal Ultra3 SCSI disk drive backplane VHDCI may require a mini 68 pin connector or FC 2118 mini 68 pin to 68 pin 0 3 meter cable as an additional feature v Integrated Drive Electronics IDE v Two System Power Control Network SPCN Connectors v Two RIO Connectors v Two 10 100 Ethernet IEEE 802 3 compliant v Three serial Serial port 1...

Page 26: ...these systems v General access password set only from the service processor menus It provides limited access to the service processor menus and is usually available to all users who are allowed to power on the system v Privileged access password Set from the service processor menus or from System Management Services SMS utilities Used by the system administrator or root user and allows access to a...

Page 27: ...regardless of the previous console selection After a console has been selected the console selection sequence is started at boot time only if there is a change in the system configuration as previously described or the contents of the system s nonvolatile memory NVRAM are lost Note Moving an ASCII terminal from one serial port to another from S1 to S2 cannot be detected by the firmware so it does ...

Page 28: ...er keys 1 Key The numeric 1 key when pressed during POST starts the System Management Services SMS interface 5 Key The numeric 5 key when pressed during POST initiates a system boot in service mode using the default service mode boot list This mode attempts to boot from the first device of each type found in the list It does not search for other bootable devices of that type if the first device is...

Page 29: ...mary Power Cable Receptacle 12 Serial Connector 2 4 System Power Control Network Connector SPCN2 13 Serial Connector 3 5 System Power Control Network Connector SPCN1 14 Serial Connector 1 6 Parallel Connector 15 Mouse Connector 7 Hardware Management Console Connector HMC2 16 Keyboard Connector 8 Hardware Management Console Connector HMC1 17 Rack Indicator 9 Ethernet Connector 1 18 External SCSI Co...

Page 30: ...Model 6E4 Front View 1 Operator Panel 4 Media bay 2 Front Serial Connector 5 Hot Plug Disk Drives 3 CD ROM Drive 10 Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide ...

Page 31: ...er Control Network Connector SPCN2 13 Serial Connector 3 5 System Power Control Network Connector SPCN1 14 Serial Connector 1 6 Parallel Connector 15 Mouse Connector 7 Hardware Management Console Connector HMC2 16 Keyboard Connector 8 Hardware Management Console Connector HMC1 17 Rack Indicator 9 Ethernet Connector 1 18 External SCSI Connector Chapter 1 Reference Information 11 ...

Page 32: ...ower Supply Locations Model 6C4 1 Power Supply 1 Primary 3 AC Good LED Green 2 Power Supply 2 Redundant 4 DC Good LED Green 5 Fault LED Amber 12 Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide ...

Page 33: ...r Supply Rear View 3 Fault LED Amber 7 Primary Power Supply Rear View 4 DC Good LED Green Note The preceding illustration does not show the LEDs located on the top of the power supplies For location references see the illustration on page 12 showing the power supplies for the Model 6C4 Chapter 1 Reference Information 13 ...

Page 34: ...power supply indicates a problem with the power supply If a power supply is diagnosed with a cooling problem the entire power supply must be replaced 1 Processor Card Cooling Fan Primary Fan 1 4 PCI Adapter Cooling Fan Fan 3 2 Processor Card Cooling Fan Redundant Fan 2 5 Stacked Power Supply Cooling Fans 3 PCI Adapter Cooling Fan Fan 4 Note The preceding illustration does not show the two cooling ...

Page 35: ...Use Only 8 HMC1 Connector 24 PCI Cooling Fan 3 and 4 Connector 9 Ethernet 1 Connector 25 IDE CD ROM Signal Connector 10 Ethernet 2 Connector 26 Diskette Drive Signal Connector 11 Connector RIO 2 1 Connector 27 Diskette Drive Power Connector 12 Processor Cooling Fan 1 Connector Primary Fan 28 Media Power Connector 13 Processor Cooling Fan 2 Connector Redundant Fan 29 Disk Drive Backplane Power Conn...

Page 36: ... available only on the six slotted PCI riser card and connects to the media bay through a 68 pin SCSI cable All PCI X slots can run either 64 bit or 32 bit adapters However a 32 bit adapter operates in a 32 bit mode and shows no performance advantage while running in a 64 bit slot The following illustrations show the PCI adapter slot locations when viewing from the rear of the system 1 Model 6C4 U...

Page 37: ...onnectors Quantity 4 located on the underside of the PCI Riser Card 12 Riser Card to Disk Drive Backplane Signal Connector Six Slotted PCI Riser Card 1 PCI Slot 1 9 6 Slotted PCI Riser Card 2 PCI Slot 2 10 Push Labels 3 PCI Slot 3 11 Internal Disk Drive SCSI Connector for internal disk drive use only 4 PCI Slot 4 12 Single Ended SCSI to Media Connector 5 PCI Slot 5 13 External SCSI Connector 6 PCI...

Page 38: ...t combinations recognized by the system v On a two processor card system either processor card can be populated with memory Note A processor card containing no memory is still functional For example a system containing two processor cards has all of its memory installed on processor card 1 and no memory installed on processor card 2 Processor card 2 has no memory storage capacity but functions as ...

Page 39: ...he time the power button is pressed to when the power LED goes from blinking to on solid During the transition period you may observe the blinking intervals speed up 3 Attention LED Normal State LED is off 4 SCSI Port Activity Normal State LED is on when there is SCSI activity 5 Ethernet Port Activity Normal State LED is on when there is Ethernet activity 6 Operator Panel Display Displays current ...

Page 40: ...al SCSI ID 1 Diskette Drive Optional Not Applicable 4 D10 Disk Drive SCSI ID 8 5 D11 Disk Drive SCSI ID 9 6 D12 Disk Drive SCSI ID 10 7 D13 Disk Drive SCSI ID 11 Notes 1 The SCSI bus IDs are the recommended values and indicate how the IDs are set when the system is shipped from the factory Field installations might not comply with these recommendations 2 Media bay location D02 is designed to house...

Page 41: ... viewing the following system logic flow illustrations select the diagram that is closest to your system configuration Systems Configured with a GP Processor and Four Slotted PCI Riser Card Chapter 1 Reference Information 21 ...

Page 42: ...Systems Configured with a GQ Processor and Six Slotted PCI Riser Card 22 Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide ...

Page 43: ...e all on the same physical package but may require extended location information to describe the connectors they support For example P2 S1 describes the location of the serial port 1 controller and its connector S1 which is located on planar P2 its base location code but the indicates that further devices can be connected to it at the external S1 serial connector The keyboard controller and its co...

Page 44: ...ater than 1 The x and y are characters in the range of 0 9 A H J N P Z O I and lowercase are omitted and are equal to the parent bus s ibm aix location open firmware property The possible values for CD depend on the adapter card v For pluggable PCI adapters cards CD is the device s devfunc number PCI device number times 8 plus the function number The C and D are characters in the range of 0 9 and ...

Page 45: ...nit address of the device Values of 0 to 15 are valid H defines the logical unit address of the device Values of 0 to 255 are valid A bus location code is also generated as 00 XXXXXXXX where XXXXXXXX is equivalent to the node s unit address Examples of physical location codes displayed by AIX are as follows v Processor card C1 plugged into CEC backplane P1 U0 1 P1 C1 v Processor card C2 attached t...

Page 46: ... Code to FRU Index on page 209 a location code for a failing part might also be specified If the location code includes a blank space followed by a lowercase x followed by a number this is an error code with multiple FRU callouts This error can typically happen with memory DIMMs or processors and might involve mixed types of parts In this case check the system s configuration for FRU part numbers ...

Page 47: ... system can also be flashed by using the Identify and Attention Indicators task in diagnostics The procedure to operate the Identify and Attention Indicators task in diagnostics is outlined in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems If the service processor menus and the AIX diagnostics are not available the FRU identify LEDs can be flashed by one of following v...

Page 48: ...m is running under the Linux operating system AIX location codes are not available Use the following illustration to aid you in the mapping of a location code to its connector on the system backplane 28 Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide ...

Page 49: ...pping of a location code to its DIMM slot on the processor cards Four Slotted PCI Riser Card Location Codes Use the following illustration to aid you in the mapping of a location code to its slot on the PCI riser card Chapter 1 Reference Information 29 ...

Page 50: ... Location Codes Disk Drive Backplane Location Codes Use the following illustration to aid you in the mapping of a location code to its slot on the disk drive backplane 30 Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide ...

Page 51: ...wer U0 1 CEC Backplane U0 1 P1 PCI Riser Card U0 1 P2 Disk Drive Backplane U0 1 P3 Processor Cards Processor Card 1 U0 1 P1 C1 Processor Card 2 U0 1 P1 C2 Memory DIMMs on Processor Card 1 Memory DIMM 1 U0 1 P1 C1 M1 Memory DIMM 2 U0 1 P1 C1 M2 Memory DIMM 3 U0 1 P1 C1 M3 Memory DIMM 4 U0 1 P1 C1 M4 Memory DIMM 5 U0 1 P1 C1 M5 Memory DIMM 6 U0 1 P1 C1 M6 Memory DIMM 7 U0 1 P1 C1 M7 Memory DIMM 8 U0...

Page 52: ...E2 1L 08 RIO 2 1 Connector U0 1 P1 Q3 RIO 2 0 Connector U0 1 P1 Q2 Rack Indicator USB Connector U0 1 P1 Q1 Serial Connector 1 U0 1 P1 S1 01 S1 Serial Connector S1F Located on Operator Panel U0 1 P1 S1 01 S1 Serial Connector 2 U0 1 P1 S2 01 S2 Serial Connector 3 U0 1 P1 S3 01 S3 Diskette Port U0 1 P1 D1 01 D1 Diskette U0 1 P1 D1 01 D1 00 00 CD ROM IDE U0 1 P1 Q6 A0 1G 19 00 Base CD ROM IDE Controll...

Page 53: ...le a tape drive U0 1 P2 Ix Zn A0 Dependent on Ix Media Device 2 for example a DVD drive U0 1 P2 Ix Zn A1 Dependent on Ix Hot swap Disk Drive bay 1 U0 1 P2 Z1 A8 1S 08 00 8 0 Hot swap Disk Drive bay 2 U0 1 P2 Z1 A9 1S 08 00 9 0 Hot swap Disk Drive bay 3 U0 1 P2 Z1 AA 1S 08 00 10 0 Hot swap Disk Drive bay 4 U0 1 P2 Z1 AB 1S 08 00 11 0 Fans Fan 1 Primary Processor Fan U0 1 F1 Fan 2 Redundant Processo...

Page 54: ... the I O subsystem with the new backplane in the order following the other I O subsystems Its value for dd will not be the same as the one it replaced In the case of the earlier example the next higher value for dd is 10 so a drawer number of 10 is assigned to the new I O backplane Note If the I O backplane VPD module is moved to the new I O backplane the I O subsystem retains its original dd valu...

Page 55: ... cable U0 dd P1 1 Q1 RIO port 0 lower connector U0 dd P1 1 Q2 RIO port 0 cable U0 dd P1 1 Q2 PCI Bus Controller PCI bus controller PHB0 U0 dd P1 PCI to PCI bridge EADS X U0 dd P1 1r 10 1r 12 1r 16 PCI Bus Controller PHB2 PCI bus controller PHB2 U0 dd P1 PCI to PCI bridge EADS_X U0 dd P1 2Q 10 2Q 12 2Q 14 2Q 16 Pluggable Adapter Slots PCI slot 1 U0 dd P1 I1 PCI card in slot 1 U0 dd P1 I1 2R 08 PCI ...

Page 56: ...pendent on Ix Hot swap disk drive bay 3 U0 dd P1 Ix Zn AA Dependent on Ix Hot swap disk drive bay 4 U0 dd P1 Ix Zn AB Dependent on Ix Hot swap disk drive bay 5 U0 dd P1 Ix Zn AC Dependent on Ix Hot swap disk drive bay 6 U0 dd P1 Ix Zn AD Dependent on Ix Hot swap disk drive bay 7 U0 dd P1 Iy Zn A8 Dependent on Iy Hot swap disk drive bay 8 U0 dd P1 Iy Zn A9 Dependent on Iy Hot swap disk drive bay 9 ...

Page 57: ... U0 dd P1 I1 PCI card in slot 1 U0 dd P1 I1 3H 08 PCI slot 2 U0 dd P1 I2 PCI card in slot 2 U0 dd P1 I2 3L 08 PCI slot 3 U0 dd P1 I3 PCI card in slot 3 U0 dd P1 I3 3S 08 PCI slot 4 U0 dd P1 I4 PCI card in slot 4 U0 dd P1 I4 3V 08 PCI slot 5 U0 dd P1 I5 PCI card in slot 5 U0 dd P1 I5 2h 08 PCI slot 6 U0 dd P1 I6 PCI card in slot 6 U0 dd P1 I6 2m 08 PCI slot 7 U0 dd P1 I7 PCI card in slot 7 U0 dd P1...

Page 58: ...t swap disk drive bay 3 U0 dd P1 Ix Zn AA Dependent on Ix Hot swap disk drive bay 4 U0 dd P1 Ix Zn AB Dependent on Ix Hot swap disk drive bay 5 U0 dd P1 Ix Zn AC Dependent on Ix Hot swap disk drive bay 6 U0 dd P1 Ix Zn AD Dependent on Ix Hot swap disk drive bay 7 U0 dd P1 Iy Zn A8 Dependent on Iy Hot swap disk drive bay 8 U0 dd P1 Iy Zn A9 Dependent on Iy Hot swap disk drive bay 9 U0 dd P1 Iy Zn A...

Page 59: ...l 2 IDE CD ROM 3 SCSI Media Device 4 CEC Backplane to Operator Panel Signal Power Cable 5 2 drop Power Cable from CEC Backplane to IDE CD ROM and other SCSI Media Devices 6 CEC Backplane to Disk Drive Backplane Power Cable 7 Disk Drive Backplane 8 Diskette Drive to CEC Backplane Power Cable 9 PCI Cooling Fans 3 and 4 Power Cable 10 Diskette Drive 11 CEC Backplane Chapter 1 Reference Information 39...

Page 60: ...Internal Signal Cable Routing Diagram The following diagram illustrates the routing of the signal cables 40 Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide ...

Page 61: ... cables that connect the drawers allow some flexibility in drawer placement but the I O drawers should be located as close to the system unit as possible The Model 6C4 can have a total of two I O drawers connected Each drawer is connected to the system unit using a system power control network SPCN cable loop and a remote I O RIO cable loop Although the SPCN cables are connected in a loop only one...

Page 62: ...r two I O drawer configurations One I O Drawer Attached to Model 6C4 1 Model 6C4 3 Cable from Model 6C4 Connector SPCN 2 to 7311 Model D20 Connector SPCN 4 J16 2 7311 Model D20 4 Cable from Model 6C4 Connector SPCN 1 to 7311 Model D20 Connector SPCN 3 J15 42 Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide ...

Page 63: ... 7311 Model D20 Connector SPCN 3 J15 2 7311 Model D20 I O Drawer 5 Cable from Model 6C4 Connector SPCN 2 to 7311 Model D20 Connector SPCN 4 J16 3 7311 Model D20 I O Drawer 6 Cable from 7311 Model D20 Connector SPCN 4 J16 to 7311 Model D20 Connector SPCN 3 J15 Chapter 1 Reference Information 43 ...

Page 64: ...em using one RIO 2 loop For cabling examples see the following illustrations Cabling RIO 2 Cables to One or Two I O Subsystems The following illustrations show the RIO 2 cabling for either one or two I O drawer configurations One I O Drawer Attached to Model 6C4 1 Model 6C4 3 Cable from Model 6C4 Connector RIO 2 0 to 7311 Model D20 Connector RIO 2 0 2 7311 Model D20 4 Cable from Model 6C4 Connecto...

Page 65: ...2 0 to 7311 Model D20 Connector RIO 2 0 2 7311 Model D20 I O Drawer 5 Cable from Model 6C4 Connector RIO 2 1 to 7311 Model D20 Connector RIO 2 1 3 7311 Model D20 I O Drawer 6 Cable from 7311 Model D20 Connector RIO 2 1 to 7311 Model D20 Connector RIO 2 0 Chapter 1 Reference Information 45 ...

Page 66: ...r source loading typical in kVA 0 75 Voltage range V ac 100 127 Vac or 200 240 Vac single phase Frequency hertz 50 60 Thermal output maximum 2540 Btu hr Thermal output typical Btu hr Power Requirements minimum load 350 watts Power Requirements maximum load 670 watts Power factor U S World Trade Japan 0 95 Inrush current 75 amps maximum at 10ms 25 amps maximum at 10ms 150ms Note The above amps are ...

Page 67: ...s Type SVT or SJT v Attachment plugs complying with National Electrical Manufacturers Association NEMA 5 15P that is For 115 V operation use a UL listed cable set consisting of a minimum 14 AWG Type SVT or SJT three conductor cord a maximum of 15 feet in length and a parallel blade grounding type attachment plug rated at 15 A 125 V For 230 V operation in the United States use a UL listed cable set...

Page 68: ...to determine if it is steady 4 Set the power button of the system to Off 5 Remove the covers 6 Check for alterations or attachments If there are any check for obvious safety hazards such as broken wires sharp edges or broken insulation 7 Check the internal cables for damage 8 Check for dirt water and any other contamination within the system 9 Check the voltage label on the back of the system to e...

Page 69: ... MAP v Quick Entry MAP v MAP 1020 Problem Determination MAP v MAP 1240 Memory Problem Resolution v MAP 1321 Quick Entry MAP for Systems with Service Focal Point This MAP contains information for systems not running under the AIX operating system v MAP 1322 End of Call MAP for Systems with Service Focal Point v MAP 1520 Power MAP v MAP 1521 The Base System Drawer will not Power On and No Error Code...

Page 70: ...es can appear in the service processor boot progress log the operating system error log and the operator panel display Understanding the definition and relationships of these codes is important to the service personnel who are installing or maintaining the system Codes that can appear in the service processor boot progress log the operating system error log the virtual terminal and the operator pa...

Page 71: ...n page 515 Chapter 3 Maintenance Analysis Procedures MAPs on page 61 or provide informational message and directions If a replacement part is indicated direct reference is made to the part name The respective AIX and physical location codes are listed for each occurrence as required For a list of locations codes see Location Codes on page 23 Note When the system is running the Linux operating syst...

Page 72: ...e Service Processor and Service Agent Features The service processor and service agent features protect users against unnecessary system downtime by advising support personnel of any unexpected changes in the system environment For more information about the service processor see Chapter 7 Using the Service Processor on page 363 For more information about the service agent application see the IBM ...

Page 73: ...un diagnostics to test the managed system s operator panel 2 When the diagnostics window asks you if you see 0000 on the managed system s operator panel select NO This action generates an error 3 In the SRN window press Enter to proceed 4 When the system asks you if you want the error sent to Service Focal Point select YES 5 Type F3 to exit diagnostics 6 Wait for one minute while the managed syste...

Page 74: ...veillance Setup tab on the top of the window 5 In the first field select the number of minutes you want the HMC to wait before sending a disconnection error message 6 In the second field select the amount of connection time that the HMC is considered to be recovered This amount is expressed in minutes 7 In the third field select the number of minutes between outages that you want the HMC to wait b...

Page 75: ...orresponds to one error within a serviceable event On this window designate the set of serviceable events you want to view by specifying your search criteria such as event status or error class Note Only events that match all of the criteria that you specify are shown 6 When you are finished click OK When you select a line in the Serviceable Event Overview window all lines in the same serviceable ...

Page 76: ...ick Comments If you want to close the event and add comments click Close Event from this window The Serviceable Event Comments window opens 3 Type your name and add comments as appropriate You can also review previous comments but you cannot edit this information 4 If you clicked Comments on the Serviceable Event Details window clicking OK commits your entry and returns you to the Serviceable Even...

Page 77: ... table of the Update FRU Information window To add a new FRU for this serviceable event do the following 1 Perform the steps in Updating Field Replaceable Unit FRU Information 2 Click Add New FRU 3 Type the FRU s location code and its part number in the appropriate fields 4 Click Add to List The Update FRU Information window opens and displays the newly added FRU in the lower table 5 Click OK or A...

Page 78: ...stem is Running Linux and the Console is Not an HMC on page 59 Accessing Errors when a System is Attached to an HMC If the system attention LED comes on and the system is attached to an HMC for its console do the following to access the error logs 1 Open the Service Action Event Log in the Service Focal Point application on the HMC 2 Check the open service events using the procedure described in W...

Page 79: ...the AIX error log indicates service support is required or there are entries in the service processor error log go to Entry MAP on page 61 with the information noted from the error log Accessing Errors when a System is Running Linux and the Console is Not an HMC If the system attention LED comes on and the system is running Linux and is not attached to an HMC do one of the following v If you perfo...

Page 80: ...an HMC As a user with root authority type diag on the AIX command line and do the following 1 Select Task Selection 2 On the Task Selection Menu select Identify and Attention Indicators 3 When the list of LEDs displays use the cursor to highlight Set System Attention Indicator to Normal 4 Press Enter and then press F7 to commit This action turns off the LED If the system is powered off access the ...

Page 81: ... you have not previously been directed to MAP 1321 go to MAP 1321 Quick Entry MAP for Systems with Service Focal Point on page 87 Otherwise use the following table to help determine your next step Notes 1 If a network adapter is replaced the network administrator must be notified so that the client IP addresses used by the system can be changed In addition the operating system configuration of the...

Page 82: ...x or Axx xxxx Go to the Fast Path MAP in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems You have an SRN from a partition running AIX or AIX standalone diagnostics Go to the Fast Path MAP in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems The system stops and a 3 digit number is displayed in the operator panel display Record SRN 101 xxx where...

Page 83: ... 65 Hardware Management Console HMC Problem 65 There appears to be a display problem distortion blurring etc 66 Power and cooling problems 66 888 sequence in operator panel display 66 Other symptoms or problems 66 Attention If you replace FRUs or perform an action and the problem is still not corrected go to MAP 1540 Problem Isolation Procedures on page 124 unless you were directed to MAP 1540 by ...

Page 84: ... on the operator panel is on Go to System Attention LED on page 50 and perform the listed actions OK does not appear in the operator panel display before pressing the power on button Other symptoms appear in the operator panel display or LEDs before the power on button is pressed Symptom A bouncing or scrolling ball remains on the operator panel display or the operator panel display is filled with...

Page 85: ...em is operating normally no error codes or other symptoms the HMC might have a problem or the connection to the managed system might be damaged or incorrectly cabled Do the following 1 Check the connections serial cable between the HMC and the managed system Correct any cabling errors if found If another serial cable is available connect it in place of the existing cable and refresh the HMC graphi...

Page 86: ... 2 Go to MAP 1520 Power on page 105 The cooling fan s do not come on or come on but do not stay on 1 Check the service processor error log 2 Go to MAP 1520 Power on page 105 The system attention LED on the operator panel is on and there is no error code displayed 1 Check the service processor error log 2 Go to MAP 1520 Power on page 105 888 Sequence in Operator Panel Display An 888 sequence is dis...

Page 87: ...s still not corrected go to MAP 1548 Processor Subsystem Problem Isolation on page 139 Symptom No codes are displayed on the operator panel within a few seconds of turning on the system The operator panel is blank before the system is powered on Action Reseat the operator panel cable If the problem is not resolved replace in the following order 1 Operator panel assembly location U0 1 L1 Swap the V...

Page 88: ...v If no recent error is logged in the error log go to step 3 2 If you are using a keyboard and a graphic display attached to the system v Select View Error Log v If an error is logged check the time stamp v If the error was logged during the current boot attempt record it v Look up the error in Chapter 5 Error Code to FRU Index on page 209 v If no recent error is logged in the error log go to step...

Page 89: ...er s Guide all the settings of the service processor except language were saved by using the SAVE RESTORE HARDWARE MAINTENANCE POLICIES service aid You can use the same service aid to restore the settings at the conclusion of your service action In case the service processor settings were not saved by the user if you disable them make notes of their current settings for restoration before you leav...

Page 90: ...t disable fast boot on the system power control menu from the service processor main menu 3 Power on the system Refer to Starting the System without an HMC Attached on page 425 4 Insert the diagnostic CD ROM into the CD ROM drive 5 When the keyboard indicator is displayed the word keyboard press the 5 key on the system console 6 Enter a password if requested 7 Wait until the diagnostics are loaded...

Page 91: ... 72 If you are loading diagnostics from a NIM server check for the following v The bootlist on the client may be incorrect v Cstate on the NIM server may be incorrect v There may be network problems preventing you from connecting to the NIM server Verify the settings and the status of the network If you continue to have problems refer to Boot Problems Concerns on page 204 and follow the steps for ...

Page 92: ... succeeds replace the original boot device for removable media devices try the media first 4 Go to MAP 1548 Processor Subsystem Problem Isolation on page 139 All other symptoms If you were directed here from the Entry MAP go to MAP 1548 Processor Subsystem Problem Isolation on page 139 Otherwise find the symptom in the Quick Entry MAP on page 63 Step 1020 2 There is a problem with the keyboard Fin...

Page 93: ...een set by the user to monitor service operations and to attempt recoveries You might want to disable these actions while you diagnose and service the system If you disable them make note of their current settings so that you can restore them before you leave The following settings may be of interest to you Surveillance From the Service Processor Setup Menu go to the Surveillance Setup menu and di...

Page 94: ...p with an 8 digit error code before it reaches the SMS menus 7 Power off the system using the white button After the OK displays in the operator panel look at the memory configuration deconfiguration menu Are any DIMMs deconfigured or does the error code recorded earlier in this step still appear No If any FRU location codes were recorded earlier in this step there may be an intermitent error Repl...

Page 95: ...240 4 1 Turn off the power Remove the power cord 2 Install processor card 1 in slot 2 3 Reattach the power cord Wait for OK to display in the operator panel 4 Turn on the power Attempt to boot to the SMS menus The system may stop with an 8 digit error code before it reaches the SMS menus 5 Power off the system using the white button After the OK displays in the operator panel look at the memory co...

Page 96: ...s have been exchanged If the symptom did not change and all FRUs have been exchanged go to MAP 1548 Processor Subsystem Problem Isolation on page 139 Step 1240 6 1 Turn off the power Remove the power cord 2 Reseat the DIMMs Reinstall the processor card 3 Reattach the power cord Wait for OK to display in the operator panel 4 Turn on the power Attempt to boot to the SMS menus The system may stop wit...

Page 97: ...e other quad s slots 3 Reattach the power cord Wait for OK to display in the operator panel 4 Turn on the power Attempt to boot to the SMS menus The system may stop with an 8 digit error code before it reaches the SMS menus 5 Power off the system using the white button After the OK displays in the operator panel look at the memory configuration deconfiguration menu Are any DIMMs deconfigured or do...

Page 98: ...n the processor card but they are not the same size your must have at least one replacement DIMM of the same size and speed as the DIMMs in the quad that is failing If there were two quad of DIMMs on the processor card and they are the same size and speed DIMMs from the good quad can be used when isolating the failing DIMM in the suspect quad 1 Turn off the power Remove the power cord 2 Remove one...

Page 99: ...IMM of the quad on the processor card YES Replace the processor card This ends the procedure Enable memory repeat gard if necessary Restore the system to its original configuration Go to MAP 0410 Repair Checkout in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems Chapter 3 Maintenance Analysis Procedures MAPs 79 ...

Page 100: ...icate a possible software or firmware problem NO Go to Step 1230 4 on page 81 YES Go to Step 1230 2 Step 1230 2 Ask the customer if any software or firmware has been installed recently Has any software or firmware been installed recently NO Go to Step 1230 4 on page 81 YES Go to Step 1230 3 Step 1230 3 Suspect the new software or firmware Check with your support center for any known problems with ...

Page 101: ...o Step 1230 8 YES Go to Step 1230 1 on page 80 and use the new SRN Step 1230 8 Attempt to boot the system on slow boot mode If the system boots run the diagnostics in problem determination mode on sysplanar0 Were any new error codes or SRNs reported NO Call your support center YES Follow the procedure for the new error code or SRN Step 1230 9 1 Record the physical location codes and FRU numbers 2 ...

Page 102: ... If a missing options exist particularly if it is related to the device that was replaced resolve the missing options before proceeding 11 If the resource associated with your repair action is not displayed on the resource list select sysplanar0 12 Run diagnostics on all resources Was a problem reported NO The repair is complete Go to MAP 0410 Repair Checkout located in the RS 6000 Eserver pSeries...

Page 103: ... 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems order number SA38 0509 YES Go to Step 1230 11 on page 82 Step 1230 14 The FRUs can be hot swapped If you do not want to use the hot swap capabilities of an identified hot swap FRU go to Step 1230 10 on page 81 Note For a procedure to replace a hot plug swap PCI adapter go to PCI Adapters on page 444 1 Refer to the last character...

Page 104: ... more FRUs in the list that are not hot swappable go to Step 1230 10 on page 81 to replace the rest of the FRUs if required Note Although some components are physically hot swappable there are no procedures available to determine if a repair has been successful while the Linux operating system is running If you desire to verify the repair with diagnostics you must shutdown the system and run the A...

Page 105: ...rors on procx NO Go to Step 1235 4 YES Resolve those errors before proceeding Step 1235 4 Schedule deferred Maintenance with the customer When it is possible reboot the system to invoke Array Bit steering Go to Step 1235 5 Step 1235 5 Reboot the system To determine if the original error code or SRN does not reproduce examine the problem Linux partition with the HMC or by listing errors in the plat...

Page 106: ...pes of error data in this guide use the following table Number of Digits in Error Code Error code Name Used in this Service Guide Any Contains pound sign Menu Goal Any Contains hyphen SRN 5 Does not contain or SRN 6 Does not contain or Error Code 8 Does not contain or Error Code Service Reference Code SRC For steps to be taken when beginning service on a machine with SFP see the MAP 1321 Quick Ent...

Page 107: ...ailable Does the system have an HMC attached No Go to Step 1321 23 on page 90 Yes Go to Step 1321 2 Step 1321 2 At the HMC console start Service Focal Point SFP and examine the service action event log for any open service action events For SFP operating instructions see Service Focal Point on page 52 Does the HMC appear to operate correctly No Go to Quick Entry MAP on page 63 look up the HMC symp...

Page 108: ...o characters on the left of the error code recorded in Step 1321 1 on page 87 that sent you to this MAP Also record the service action event associated with each error code Go to Step 1321 12 Step 1321 12 From the list of open service action events with error codes of the form 4xxB xxxx A0D 34x or A1D 34x recorded in Step 1321 11 choose the service action event with the earliest time stamp the one...

Page 109: ...the table in Entry MAP on page 61 Yes Replace the next FRU of same error codes or symptoms of the closed service action events Go to MAP 0410 Repair Checkout in RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems Step 1321 18 From the list of serviceable events with error code s of the form xxxxxx examine the details of each serviceable event to display the description field of...

Page 110: ...ing command cat var log messages grep RTAS more Linux run time RTAS error messages are logged in the messages file under var log The following is an example of the Linux system RTAS error log messages Aug 27 18 13 41 rasler kernel RTAS event scan begin Aug 27 18 13 41 rasler kernel RTAS Location Code U0 1 P1 C1 Aug 27 18 13 41 rasler kernel RTAS WARNING FULLY RECOVERED type INTERN_DEV_FAIL Aug 27 ...

Page 111: ...Cause s Aug 29 07 13 04 larry diagela causes are listed in descending order of probability Aug 29 07 13 04 larry diagela Aug 29 07 13 04 larry diagela 651 880 The CEC or SPCN reported an error Report the SRN and the following reference and physical location codes to your service provider Aug 29 07 13 04 larry diagela Location U0 1 F4 FRU 09P5866 Ref Code 10117661 Aug 29 07 13 04 larry diagela Aug ...

Page 112: ...0000000 Aug 27 12 16 33 larry kernel RTAS 20 00000000 00000000 00000000 00000000 Aug 27 12 16 33 larry kernel RTAS 21 00000000 00000000 00000000 00000000 Aug 27 12 16 33 larry kernel RTAS 22 00000000 00000000 00000000 00000000 Aug 27 12 16 33 larry kernel RTAS 23 00000000 00000000 00000000 00000000 Aug 27 12 16 33 larry kernel RTAS 24 00000000 00000000 00000000 00000000 Aug 27 12 16 33 larry kerne...

Page 113: ...ocation codes may appear as RTAS messages The extended data is also provided in the form of an RTAS message The extended data contains other error code words that help in isolating the correct FRUs The start of the extended data is marked for example by the line Aug 27 12 16 33 larry kernel RTAS 15 RTAS event begin The number after the colon is a sequence number that correlates this data any diage...

Page 114: ...r log RTAS daemon started RTAS event scan begin RTAS Location Code U0 1 F3 RTAS WARNING FULLY RECOVERED type SENSOR RTAS initiator UNKNOWN target UNKNOWN RTAS Status bypassed new RTAS Date Time 20020830 14404000 RTAS Environment and Power Warning RTAS EPOW Sensor Value 0x00000001 RTAS EPOW caused by fan failure RTAS event scan end Step 1321 27 Record any RTAS messages found in the Linux boot IPL l...

Page 115: ...0702c81080000000020e27a39702c820800 000000fffeffff702cd000702cd1080000000010004010702cd208000000007777f3ffffffffffffffffffffffffffffffffffffff ffffffffffffffffffffffffffff 3 RTAS WARNING FULLY RECOVERED type INTERN_DEV_FAIL 3 RTAS initiator UNKNOWN target UNKNOWN 3 RTAS Status unrecoverable new 3 RTAS Date Time 20020905 15372200 3 RTAS CPU Failure 3 RTAS Internal error not cache 3 RTAS CPU id 0 3 ...

Page 116: ...d on a separate card or book Or in some systems the service processor is built into the service processor PCI backplane or into the system backplane c If you have not already replaced the system backplane in an earlier step replace the system backplane Note Call service support before replacing the system backplane Step 1321 32 Boot the system to the system management services SMS menus Record all...

Page 117: ... the old will be listed and preceded by a greater than symbol Lines that are the same in both files are not listed for example files that are identical will produce no output from the diff command If the location or description changes lines preceded by both and will be output If the system is configured with more than one logical partition with Linux installed repeat Step 1321 35 on page 96 and S...

Page 118: ... the table in Entry MAP on page 61 with each error code or SRN you have recorded Until the problem has been corrected perform the indicated actions one at a time for each SRN or error code not already processed in Step 1321 37 on page 97 If all recorded SRNs or error codes have been processed and the problem has not been corrected go to Step 1321 43 on page 99 Step 1321 40 Does the system have Lin...

Page 119: ...ormation for Multiple Bus Systems Step 1321 43 Were any other symptoms recorded in step 1321 1 No Call support Yes Go to the Quick Entry MAP on page 63 with each symptom you have recorded Perform the indicated actions for all recorded symptoms one at a time until the problem has been corrected If all recorded symptoms have been processed and the problem has not been corrected call support Chapter ...

Page 120: ...bed in Resetting the System Attention LED on page 60 This completes the repair return the system to the customer Yes Go to Step 1322 4 Step 1322 4 Record the list of open service action events Step 1322 5 From the list of serviceable events recorded in Step 1322 4 perform Step 1322 6 through Step 1322 33 on page 103 for each open service action event Step 1322 6 Determine the error class of the se...

Page 121: ...of this service action event and record the partition s involved in this service action event for use in a later step Step 1322 12 Is the error code associated with this service action event of the form A11 xxx or A01 xxx No Go to Step 1322 17 on page 102 Yes Go to Step 1322 13 Step 1322 13 Have you begun a list of Axx partitions from prior service action events that you processed in this MAP No G...

Page 122: ...id you replace add or modify a FRU of the open service action event No Go to Step 1322 23 Yes Go to Step 1322 22 Step 1322 22 From the FRU list select a FRU that you need to update Double click on the FRU and update the FRU information Go to Step 1322 24 Step 1322 23 Select the No FRU Replaced for this Serviceable Event option Step 1322 24 Click OK to close the service action event Step 1322 25 Is...

Page 123: ...r action If the repair action was reseating a cable or adapter select the resource associated with that repair action If the resource associated with your repair action is not displayed on the Resource List select sysplanar0 5 Click commit after you have made your selection Step 1322 31 Exit from diagnostics in this partition and return to the AIX prompt Step 1322 32 Have all the partitions in the...

Page 124: ...is not defined you are prompted to define it before you can proceed 3 Select the Log Repair option 4 Select the resource associated with the repair action If the repair action was reseating a cable or adapter select the resource associated with that repair action If the resource associated with your repair action is not displayed on the Resource List select sysplanar0 5 Click commit after you have...

Page 125: ...NGER An electrical outlet that is not correctly wired could place hazardous voltage on metal parts of the system or the devices that attach to the system It is the responsibility of the customer to ensure that the outlet is correctly wired and grounded to prevent an electrical shock Before installing or removing signal cables ensure that the power cables for the system unit and all attached device...

Page 126: ...e RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems If the service processor menus and the AIX diagnostics are not available the FRU identify LEDs can be flashed by one of following v If the system is configured as a full system partition boot to the open firmware prompt See the System Power Control Menu on page 372 for instructions on setting up the boot mode to enable the b...

Page 127: ...The ac power supply power LEDs are on If equipped with dc power the dc power LEDs are blinking Power LEDs located on the operator panel and the rear of the system unit are blinking and OK is displayed on the operator panel When the power button located on the operator panel is pressed If equipped with dc power the dc power LEDs located on the power supplies do not come on The power LED for either ...

Page 128: ...u find a problem NO Go to Step 1521 4 YES Correct the problem Go to MAP 0410 Repair Checkout in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems Step 1521 4 If you are servicing a drawer unit that is mounted in a rack do the following 1 Unplug the the system unit power cables from the power distribution panel 2 Plug in the main power cable into the power distribution pan...

Page 129: ...f the following may be defective v Power supplies v CEC backplane v Memory DIMMs v Processor cards 2 To test each FRU exchange the FRUs that have not already been exchanged in the following order v Primary power supply v Redundant power supply if installed v CEC backplane v Memory DIMMs v Processor card s 3 Turn off the power 4 Unplug the power cables from the system unit 5 Exchange one of the FRU...

Page 130: ...and remove all the adapters 4 Remove all but one quad of memory DIMMs from the first processor card 5 Remove processor card 2 if installed 6 Unplug the signal and power cables from the DASD backplane 7 Unplug the disk drives from the DASD backplane 8 Unplug the signal and power cables from any devices in the media bays 9 Remove all the fans 10 Plug the power cables into the system unit 11 Turn on ...

Page 131: ...oes not power on or the power LED located on the operator panel does not stay on the most recently installed or connected part is causing the failure Do the following as you exchange each of the above FRUs in the order listed 1 Turn off the power 2 Unplug the power cable from the system unit 3 Install or connect one of the parts in the list 4 Plug the power cable into the system unit 5 Turn on the...

Page 132: ...all the original FRU Repeat the FRU replacement steps until a defective FRU is identified or all the FRUs have been exchanged If the symptom did not change and all FRUs have been exchanged go to Step 1521 13 If the symptom changed check for loose cards cables and obvious problems If you do not find a problem go to the Quick Entry MAP on page 63 and follow the instructions for the new symptom Step ...

Page 133: ...FRUs have been exchanged If the symptom did not change and all FRUs have been exchanged go to Step 1521 15 If the symptom changed check for loose cards cables and obvious problems If you do not find a problem go to the Quick Entry MAP on page 63 and follow the instructions for the new symptom Step 1521 15 The problem is within the system unit hardware or with the line voltage or wiring Shut down t...

Page 134: ... I O drawer on solid NO Go to Step 1522 8 on page 115 YES Go to Step 1522 3 Step 1522 3 Is the amber fault LED of any power supply of the I O drawer on solid NO Go to Step 1522 4 YES Go to Step 1522 21 on page 118 Step 1522 4 Is the amber fault LED of any power supply of the I O drawer blinking NO Go to Step 1522 5 YES Go to Step 1522 23 on page 119 Step 1522 5 Is the green DC good LED of any powe...

Page 135: ...rver pSeries Diagnostic Information for Multiple Bus Systems Step 1522 8 Is this machine connected to dc power NO Go to Step 1522 12 on page 116 YES Go to Step 1522 9 Step 1522 9 Are all circuit breakers reset at the rack power distribution panel NO Reset the breaker switch by first turning off then turning on This ends the procedure Go to MAP 0410 Repair Checkout in the RS 6000 Eserver pSeries Di...

Page 136: ...t breakers reset at the rack power distribution unit s NO Reset the breaker switch This ends the procedure Go to MAP 0410 Repair Checkout in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems YES Go to Step 1522 13 Step 1522 13 Are all the ac power cables seated firmly and connected correctly from the rack power distribution unit s to the rack drawers NO Fix the connection...

Page 137: ...llowing 1 Disconnect the ac power cable from each power supply of the I O drawer 2 Use a multimeter to measure the ac voltage at the drawer end of each ac power cable Is the ac voltage from 200 V ac to 240 V ac NO Replace the ac power cable s This ends the procedure Go to MAP 0410 Repair Checkout in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems YES Go to Step 1522 17 ...

Page 138: ... Go to MAP 0410 Repair Checkout in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems Step 1522 20 Note Read the danger and caution notices under Safety Notices on page xi before continuing with this procedure Perform the following 1 Disconnect the mainline ac power cable from the customer s ac power outlet 2 Use a multimeter to measure the ac voltage at the customer s ac ...

Page 139: ...he power back on after replacing the item to determine if the drawer will power on 1 Check all SPCN external cabling 2 Replace the power supply with the amber fault LED blinking 3 Replace the other power supply with the one just removed 4 Replace the I O drawer backplane Does the I O drawer power on NO Have all the items in the list above been replaced NO Go to Step 1522 24 and replace the next it...

Page 140: ... 26 been reinserted NO Go to Step 1522 26 to reinsert the next component YES The symptom has changed Call your next level of support for assistance This ends the procedure Step 1522 28 Replace each I O drawer one at a time disconnecting the power cable to each power supply before replacement and reconnecting the power cable to each power supply after replacement Does the I O drawer power on NO Go ...

Page 141: ...rd s b RIO adapter card s c PCI adapter card s d DASD device e Media bay device s 4 Reconnect the ac power cables dc power cables in a dc powered system to the base system drawer 5 Turn on the power Is the error code 1011 1B0x displayed NO Go to Step 1523 7 on page 123 YES Go to Step 1523 2 Step 1523 2 1 Turn off the power 2 Disconnect the ac power cables dc power cables in a dc powered system fro...

Page 142: ...c powered system to base system power supply 1 5 Remove base system power supply 1 6 Turn on the power Is the error code 1011 1B0x displayed NO Replace base system power supply 1 location U0 1 V1 This ends the procedure Go to MAP 0410 Repair Checkout in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems YES Go to Step 1523 5 Step 1523 5 1 Turn off the power 2 Reinstall bas...

Page 143: ...3 Reinstall one of the cards that was removed in Step 1523 1 on page 121 in the sequence listed a Processor cards b RIO adapter card s c PCI adapter card s d DASD device s e Media bay device s 4 Reconnect the ac power cables dc power cables in a dc powered system to the base system drawer 5 Turn on the power Is the error code 1011 1B0x displayed NO Go to Step 1523 8 YES The last card you installed...

Page 144: ...ailed state with power on by using the service processor LED Control Menu contained in the System Information Menu on page 376 Any identify LED in the system can also be flashed by using the Identify and Attention Indicators task in diagnostics The procedure to operate the Identify and Attention Indicators task in diagnostics is outlined in the RS 6000 Eserver pSeries Diagnostic Information for Mu...

Page 145: ...139 E101 E102 E10A E10B E111 E120 E121 E122 E130 E131 E132 E133 E134 E135 E138 E139 E13A E149 E14C E150 E151 E156 E183 E191 E19A E19B E19D E1A0 E1A1 E1A2 E1A3 E1A4 E1A5 E1A6 E1A7 E1A8 E1A9 E1AA E1AB E1AC E1AD E1AE E1AF E1B1 E1C4 E1C5 E1C6 E1D0 E1D3 E1D4 E1DB E1F0 E1F1 E1F4 E1F5 E1F6 E1F8 E1F9 E1FA E1FB E1FD E1FE E5E0 E5E2 E5E3 E5E4 E5E5 E5E6 E5E7 E5E8 E5E9 E5EE E5EF E900 E901 B1xx 4601 B1xx 4602 B...

Page 146: ... equals 1 to 8 if not recorded in Step 1541 1 v Processor card at location U0 1 P1 C2 if not recorded in Step 1541 1 v All memory DIMMS on processor card 2 at location U0 1 P1 C2 Mn n equals 1 to 8 if not recorded in Step 1541 1 v PCI riser card at U0 1 P2 Step 1541 4 Turn on the power Step 1541 5 Did the system stop with the same error code as recorded in Step 1541 1 Yes Go to Step 1541 6 No The ...

Page 147: ... and service the system If you disable them make notes of their current settings so that you can restore them easily The following table lists the settings Surveillance From the service processor Setup Menu go to the Surveillance Setup Menu and disable surveillance Operating System Surveillance is disabled in LPAR mode Unattended Start From the service processor System Power Control Menu disable u...

Page 148: ...so Is the Please define system console screen displayed NO Go to Step 1542 3 YES Go to Step 1542 4 on page 129 Step 1542 3 The system is unable to boot standalone diagnostics Check the service processor error log and the operator panel for additional error codes resulting from the slow boot in Step 1542 1 Did the slow boot generate a different error code from the one that originally sent you to MA...

Page 149: ...iginal configuration Be sure to select fast boot mode select Enable Fast Boot on the System Power Control menu from the service processor main menu Go to Map 0410 Repair Checkout in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems YES The boot attempts that follow will attempt to isolate any remaining I O drawer problems with missing devices Ignore any codes that may dis...

Page 150: ...oped one I O subsystem identified in substep 4 12 Verify that a single RIO cable connects base system RIO 2 port 0 U0 1 P1 Q2 to the I O subsystem recorded in substep 3 on page 129 port connector 0 U0 dd P1 1 Q1 Go to substep 13 13 If an I O subsystem was looped two verify that the looped one I O subsystem I O port connector 1 U0 dd P1 1 Q1 is connected to the looped two I O subsystem I O port con...

Page 151: ...tion and Resource List to list all attached devices and adapters refer to the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems order number SA38 0509 if necessary 4 Check that all attached devices and adapters are listed If the Please define the System Console screen did not display or all attached devices and adapters are not listed the problem is in the base system Did the...

Page 152: ... NO Go to Step 1542 10 on page 131 YES Go to Step 1542 13 on page 133 Step 1542 12 1 If it is not already off turn off the power 2 Remove all adapters from slots 1 2 3 4 5 6 and 7 location codes Ux y P1 I1 through I7 from the I O drawer 3 Label and record the location of any cables attached to the adapters 4 Record the slot number of the adapters 5 Turn on the power to boot standalone diagnostics ...

Page 153: ... step Repeat this process until an adapter and device causes the Please define the System Console screen to not display or all attached devices and adapters to not be listed After installing all of the adapters and the Please define the System Console screen does display and all attached devices and adapters are listed return the system to its original configuration Go to Map 0410 Repair Checkout ...

Page 154: ...isted NO Replace the next part in the list and return to the beginning of this step Repeat this process until a part causes the Please define the System Console screen to be displayed and all attached devices and adapters to be listed If you have replaced all the items listed above and the Please define the System Console screen does not display or all attached devices and adapters are not listed ...

Page 155: ...essary 9 Check that all attached devices and adapters are listed Did the Please define the System Console screen display and are all attached devices and adapters listed NO Go to Step 1542 9 on page 131 to isolate I O problems attached to the base system RIO 2 connectors YES The symptom has changed No items were replaced Go to Step 1542 16 on page 134 Step 1542 18 Are there any adapters in slots 1...

Page 156: ... the problem is with one of the adapter cards or devices that was removed or disconnected from the I O subsystem 1 Turn off the power 2 Reinstall the adapter and device that was removed Use the original adapter cards in their original slots when reinstalling adapters 3 Turn on the power to boot standalone diagnostics from CD 4 If the Please define the System Console screen is displayed follow dire...

Page 157: ...the power 6 Boot standalone diagnostics from CD 7 If the Please define the System Console screen is displayed follow directions to select the system console 8 Use the Display Configuration and Resource List to list all attached devices and adapters refer to the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems order number SA38 0509 if necessary 9 Check that all attached devi...

Page 158: ...n for Multiple Bus Systems order number SA38 0509 if necessary 9 Check that all attached devices and adapters are listed Did the Please define the System Console screen display and are all attached devices and adapters listed NO Replace the next part in the list and return to the beginning of this step Repeat this process until a part causes the Please define the System Console screen to be displa...

Page 159: ...boot did not yield a new error code look at the error that occurred just before the original error Perform the actions associated with that error If the problem is not resolved go to Step 1548 1 on page 140 v If a slow boot results in the same error code and there are no error codes before the original error code go to Step 1548 1 on page 140 Before proceeding it is a good idea to examine that err...

Page 160: ...vice processor with the instructions in note 7 on page 139 Then return here and continue 3 Exit the service processor menus and remove the power cords 4 Disconnect all external cables parallel serial port 1 serial port 2 serial port 3 keyboard mouse Ethernet and so on 5 Remove the service access cover Model 6E4 or place the drawer Model 6C4 into the service position and remove the service access c...

Page 161: ...ane 14 If your system is equipped with a diskette drive disconnect the diskette drive cable from the diskette drive connector on the CEC backplane 15 Disconnect the signal and power connectors from the disk drive backplane 16 Disconnect the disk drives from the disk drive backplane connectors 17 Plug in the power cords and wait for the OK prompt to display on the operator panel display 18 Turn on ...

Page 162: ...ure that the new memory DIMM is the same size and speed as the original memory DIMM 1 Turn off the power remove the power cords and exchange the following FRUs in the order listed a Memory DIMMs Exchange one at a time with new or previously removed memory DIMMs b Processor card 1 c CEC backplane See the notes on page 61 d PCI riser card e Power supplies 2 Plug in the power cords and wait for the O...

Page 163: ...o to the Quick Entry MAP on page 63 and follow the instructions for the new symptom YES Go to Step 1548 8 Step 1548 8 1 Turn off the power 2 Reconnect the system console Notes a If an HMC has been defined as the firmware console attach the HMC cable to the HMC1 connector on the rear of the system unit b If an ASCII terminal has been defined as the system console attach the ASCII terminal cable to ...

Page 164: ... Step 1548 9 1 Make sure the diagnostic CD ROM is inserted into the CD ROM drive 2 Turn off the power and remove the power cords 3 Plug the IDE cable into the IDE connector on the CEC backplane 4 Connect the signal and power connectors to the IDE CD ROM drive 5 Plug in the power cords and wait for the OK prompt to display on the operator panel display 6 Turn on the power 7 Insert the diagnostic CD...

Page 165: ...ocessor card Repeat this step until the defective FRU is identified or all the FRUs have been exchanged If the symptom did not change and all the FRUs have been exchanged call service support for assistance If the symptom has changed check for loose cards cables and obvious problems If you do not find a problem go to the return to Quick Entry MAP on page 63 and follow the instructions for the new ...

Page 166: ...disk drive backplane 4 Plug in the power cords and wait for the OK prompt to display on the operator panel display 5 Turn on the power 6 After the word keyboard is displayed press the number 5 key on either the directly attached keyboard or on an ASCII terminal keyboard 7 If you are prompted to do so enter the appropriate password Is the Please define the System Console screen displayed No Exchang...

Page 167: ...efective FRU is identified or all the FRUs have been exchanged If the symptom did not change and all the FRUs have been exchanged call service support for assistance If the symptom has changed check for loose cards cables and obvious problems If you do not find a problem return go to the Quick Entry MAP on page 63 and follow the instructions for the new symptom YES Go to Step 1548 14 Step 1548 14 ...

Page 168: ...em is working correctly with this configuration One of the FRUs adapters that you removed may be defective 1 Turn off the power and remove the power cords 2 Install a FRU adapter and connect any cables and devices that were attached to the FRU 3 Plug in the power cords and wait for the OK prompt to display on the operator panel display 4 Turn on the power 5 If the Console Selection screen is displ...

Page 169: ...ds cables and obvious problems If you do not find a problem go to the Quick Entry MAP on page 63 and follow the instructions for the new symptom YES The last device or cable that you disconnected is defective Exchange the defective device or cable Go to MAP 0410 Repair Checkout in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems Step 1548 17 1 Follow the instructions on ...

Page 170: ... devices that require supplemental media NO Go to Step 1548 20 YES Go to Step 1548 21 Step 1548 20 Consult the PCI adapter configuration documentation for your operating system to verify that all installed adapters are configured correctly Go to MAP 0410 Repair Checkout in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems If the symptom did not change and all the FRUs hav...

Page 171: ... If you have not already done so configure the service processor with the instructions in note 7 on page 139 and then return here and continue 4 Exit the service processor menus and remove the power cords 5 Remove the service access cover Model 6E4 or place the drawer Model 6C4 into the service position and remove the service access cover 6 Record the slot numbers of the PCI adapters Label and rec...

Page 172: ...FRU installed or one of its attached devices is probably defective 1 Turn off the power and remove the power cables from the power outlet 2 Starting with the last installed adapter disconnect one attached device and cable 3 Plug in the power cords and wait for the OK prompt to display on the operator panel display 4 Turn on the power 5 If the Console Selection screen is displayed choose the firmwa...

Page 173: ...Step 1549 7 on page 154 406x 0EB9 Go to Step 1549 7 on page 154 406x 0EBA Go to Step 1549 7 on page 154 406x 0EBB Go to Step 1549 7 on page 154 406x 0EBC Go to Step 1549 7 on page 154 Step 1549 4 Replace the following cards if present one at a time v First location code item recorded if any in Step 1549 1 v Second location code item recorded if any in Step 1549 1 v Third location code item recorde...

Page 174: ...ion code item recorded if any in Step 1549 1 on page 153 v Third location code item recorded if any in Step 1549 1 on page 153 Attention Before replacing the system backplane call support v CEC backplane at U0 1 P1 if not recorded in Step 1549 1 on page 153 Step 1549 8 Turn on the power Step 1549 9 Did the system stop with the same error code as recorded in Step 1549 1 on page 153 No The card just...

Page 175: ...alue of word 13 recorded in Step 154B 1 is 402F0000 403F0000 or 40FF0000 replace the following if installed Processor card 1 at location U0 1 P1 C1 if not recorded in Step 154B 1 Processor card 2 at location U0 1 P1 C2 if not recorded in Step 154B 1 v If the value of word 13 recorded in Step 154B 1 is 40600000 replace the processor backplane at U0 1 P1 if not recorded in Step 154B 1 v If the value...

Page 176: ...0 1 P1 if not already replaced Step 154B 11 Turn on the power Step 154B 12 Did the system stop with the same error code as recorded in Step 154B 1 on page 155 No The card just replaced was defective This ends the procedure Return the system to its original configuration Go to MAP 0410 Repair Checkout in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems Yes Go to Step 154B...

Page 177: ...ached I O drawer connector U0 dd P1 Q5 3 Trace the SPCN cable attached to connector U0 dd P1 Q6 of this I O drawer back to an attached I O drawer connector U0 dd P1 Q5 4 Replace the SPCN cable attached to connector U0 dd P1 Q6 of this I O drawer A784 xxxx 1 Trace the SPCN cable attached to U0 1 P1 Q4 of the base system drawer back to an attached I O drawer connector U0 dd P1 Q5 2 Trace the SPCN ca...

Page 178: ...cable attached to connector U0 dd P1 Q5 of this I O drawer A78F xxxx Replace the SPCN cable attached to U0 1 P1 Q5 of the base system drawer Step 154C 4 Turn on the power Step 154C 5 Did the system stop with the same error code as recorded in Step 154C 1 on page 157 No The SPCN cable just replaced was defective This ends the procedure Return the system to its original configuration Go to MAP 0410 ...

Page 179: ...ce v Phase 3 System Firmware initialization On a full system partition at phase 3 a system processor takes control and continues initializing partition resources During this phase checkpoints in the form of Exxx are displayed E105 the last checkpoint in this phase indicates that control is being passed to the operating system boot program On a partitioned system there is a global system wide initi...

Page 180: ...stem starts to boot checkpoints in the form 0xxx and 2xxx are displayed This phase ends when the operating system login prompt displays on the operating system console The following table outlines the IPL phases from power on to the operating system login prompt matching the phases to corresponding operator panel checkpoints for a typical partition boot Also listed are the approximate boot times f...

Page 181: ... been replaced or service actions have been performed and the problem has not been corrected Checkpoints listed in the following tables are in the format 8xxx 9xxx Axxx Bxxx or Exxx where x is any hexadecimal digit from 1 9 or A F If your system hangs with a checkpoint displayed that begins with anything other than 8 9 A B or E go to the RS 6000 Eserver pSeries Diagnostic Information for Multiple ...

Page 182: ...n page 167 809F Diskette error during recovery mode system firmware update See note 3 on page 167 8100 Start operational loader See note 1 on page 167 81xx Load code into DRAM from VDASD where xx number of loads See note 1 on page 167 81FE Load service processor operating system See note 1 on page 167 81FF Start service processor operating system See note 1 on page 167 9000 Primary service process...

Page 183: ...stems See note 1 on page 167 9080 Start VPD collection program See note 1 on page 167 9081 Start SC VPD data collection See note 1 on page 167 9082 I2C SPCN VPD data collection See note 1 on page 167 9083 End SC VPD data collection See note 1 on page 167 9084 End I2C SPCN VPD data collection See note 1 on page 167 90FD Waiting for IBIST to complete See note 1 on page 167 9101 Setup load source See...

Page 184: ...support 91C4 Flash update pending either a firmware update or hypervisor dump Note This checkpoint may be displayed during the firmware update process The checkpoint may be displayed for a long period of time during the process If process does not complete the system may be hung See note 1 on page 167 91FF Control being handed to system processor from service processor See note 1 on page 167 9200 ...

Page 185: ... See note 2 on page 167 950B IPL diagnostic fast initialization to zeros See note 2 on page 167 96C2 IPL MOPs processor configuration See note 2 on page 167 96C3 IPL MOPs main storage size See note 2 on page 167 96C4 IPL MOPs main storage configuration See note 2 on page 167 96C6 IPL MOPs I O configuration See note 2 on page 167 96C7 IPL MOPs enable chip machine checks See note 2 on page 167 96E1 ...

Page 186: ...167 A808 Flash error log to debug port See note 1 on page 167 A809 Flash erase start See note 1 on page 167 A80A Flash erase end See note 1 on page 167 A80B Reserved not used See note 1 on page 167 A80C Reserved not used See note 1 on page 167 A80D Reserved not used See note 1 on page 167 A80E Reserved not used See note 1 on page 167 A80F Service processor dump done See note 1 on page 167 A810 A8F...

Page 187: ...pport 3 Recovery mode flash update has failed Do the following a Activate the service processor pinhole reset switch on the system s operator panel and try the recovery mode flash update again b If the system hangs again make a new set of firmware update diskettes using new blank diskettes Retry the flash update with the new diskettes c If the same hang occurs with the new diskettes replace the fo...

Page 188: ...system normal boot See Boot Problems Concerns on page 204 E10A Load RTAS device tree Go to MAP 1540 Problem Isolation Procedures on page 124 E10B Set RTAS device properties Go to MAP 1540 Problem Isolation Procedures on page 124 E111 GOOD CRC jump to composite image Go to MAP 1540 Problem Isolation Procedures on page 124 E120 Initialize I O and early memory block Go to MAP 1540 Problem Isolation P...

Page 189: ...542 I O Problem Isolation on page 127 E152 Probing for adapter FCODE evaluate if present Follow the repair action listed for checkpoint E151 E153 End adapter FCODE probe evaluate Follow the repair action listed for checkpoint E151 E154 Create PCI bridge node Follow the repair action listed for checkpoint E151 E155 Probing PCI bridge secondary bus Follow the repair action listed for checkpoint E151...

Page 190: ...reset request has been sent to the service processor 1 Check for system firmware updates 2 Call service support E191 Create ISA reserved node Go to MAP 1540 Problem Isolation Procedures on page 124 E199 Evaluating the RIO interface speed set by the user in the service processor menu 1 Check for system firmware updates Apply if available 2 Call service support E19A NVRAM auto boot variable not foun...

Page 191: ...in step 1 or a graphics adapter is not driving the console display go to MAP 1540 Problem Isolation Procedures on page 124 E1AA System NVRAM settings during boot Go to MAP 1540 Problem Isolation Procedures on page 124 E1AB System booting using default service mode boot list Go to MAP 1540 Problem Isolation Procedures on page 124 E1AC System booting using customized service mode boot list Go to MAP...

Page 192: ... found E1B3 XON received This checkpoint will flash by too quickly to be seen on the operator panel It may be recorded in the progress indicators log which is accessed using the service processor menus If a partition hangs on this checkpoint 1 Check for platform firmware updates Apply if available 2 Call service support E1B6 Probe for ISA keyboard Replace the CEC backplane Location U0 1 P1 E1BD Pr...

Page 193: ...ompt should be visible on the firmware console maybe a virtual terminal on the HMC If a console is attached but nothing is displayed on it go to the Quick Entry MAP on page 63 with the symptom All display problems E1F3 Privileged access password prompt The prompt should be visible on the firmware console maybe a virtual terminal on the HMC If a console is attached but nothing is displayed on it go...

Page 194: ...de is available go to MAP 1540 Problem Isolation Procedures on page 124 E1FE Building boot device list for fibre channel adapters The WWPN of the SAN adapter being scanned is also displayed 1 If a location code is available follow the Repair actions listed for error code 21A0 00XX 2 If no location code is available go to MAP 1540 Problem Isolation Procedures on page 124 E1FF Building boot device l...

Page 195: ...he location code 3 Go to MAP 1540 Problem Isolation Procedures on page 124 E506 Reset time base of processors 1 Check for system firmware updates 2 Go to MAP 1540 Problem Isolation Procedures on page 124 E507 RIO hub assignment 1 Check for system firmware updates 2 Replace the RIO riser card specified by the location code 3 Go to MAP 1540 Problem Isolation Procedures on page 124 E508 Begin initial...

Page 196: ...t RIO hub 1 Check for system firmware updates 2 Replace the RIO riser card specified by the location code 3 Go to MAP 1540 Problem Isolation Procedures on page 124 E522 Set up miscellaneous registers for the current RIO hub 1 Check for system firmware updates 2 Replace the RIO riser card specified by the location code 3 Go to MAP 1540 Problem Isolation Procedures on page 124 E523 Initialize data s...

Page 197: ...re updates 2 Replace the RIO riser card specified by the location code 3 Go to MAP 1540 Problem Isolation Procedures on page 124 E528 Begin search for the next available I O drawer from a current RIO port 1 Check the RIO cable specified by the location code If the location code specifies an I O subsystem or its RIO interface check the RIO cables going into and out of the I O subsystem 2 Verify tha...

Page 198: ...d to 5 Replace the CEC backplane U0 1 P1 6 Go to MAP 1542 I O Problem Isolation on page 127 E52A Search for the next available I O drawer from a current RIO port 1 Check the RIO cable specified by the location code If the location code specifies an I O subsystem or its RIO interface check the RIO cables going into and out of the I O subsystem 2 Verify that the entire RIO loop associated with the l...

Page 199: ... CEC backplane U0 1 P1 6 Go to MAP 1542 I O Problem Isolation on page 127 E52F End of configuration of the RIO hub 1 Check for system firmware updates 2 Go to MAP 1540 Problem Isolation Procedures on page 124 E530 Checking RIO hub ports on current RIO hub 1 Check for system firmware updates 2 Go to MAP 1540 Problem Isolation Procedures on page 124 E531 Get RIO hub node ID 1 Replace the RIO 2 cable...

Page 200: ... the RIO cable in step 1 is attached to 4 If the location code associated with this checkpoint specifies a PCI adapter card replace the adapter card 5 Replace the I O subsystem planar that the RIO 2 cable in step 1 is attached to 6 Go to MAP 1540 Problem Isolation Procedures on page 124 E534 Get the node ID of the node on the other end of the RIO cable 1 This error code may indicate that the RIO c...

Page 201: ...olation Procedures on page 124 E537 Configuring the I O subsystem 1 Replace the RIO 2 cable specified by the location code 2 Replace the RIO riser card that the failing drawer is attached to 3 Replace the RIO riser card location U0 dd P1 1 in the I O subsystem that the RIO cable in step 1 is attached to 4 If the location code associated with this checkpoint specifies a PCI adapter card replace the...

Page 202: ...dates 2 Go to MAP 1540 Problem Isolation Procedures on page 124 E53C End of looking for next RIO hub port 1 Check for system firmware updates 2 Go to MAP 1540 Problem Isolation Procedures on page 124 E53D Disable the anynode mode 1 Replace the RIO cable specified by the location code 2 Replace the RIO riser card that the failing drawer is attached to 3 Replace the RIO riser card location U0 dd P1 ...

Page 203: ...his checkpoint specifies a PCI adapter card replace the adapter card 4 Replace the I O subsystem planar that the RIO cable in step 1 is attached to E545 Set up the device routing address for this new node ID 1 Replace the I O subsystem planar specified by the location code 2 Replace the RIO riser card location U0 dd P1 1 in the I O subsystem that the RIO cable in step 1 is attached to 3 If the loc...

Page 204: ...de 2 Replace the RIO riser card location U0 dd P1 1 in the I O subsystem that the RIO cable in step 1 is attached to 3 If the location code associated with this checkpoint specifies a PCI adapter card replace the adapter card 4 Replace the I O subsystem planar that the RIO cable in step 1 is attached to E549 Adjust RIO hub table 1 Replace the I O subsystem planar specified by the location code 2 R...

Page 205: ...ied by the location code or the I O subsystem backplane that the RIO cables in step 1 are attached to E54B Update the I O drawer routing table of RIO ports 1 Check the RIO cable specified by the location code If the location code specifies an I O subsystem or its RIO interface check the RIO cables going into and out of the I O subsystem 2 Verify that the entire RIO loop associated with the locatio...

Page 206: ...the problem replace the I O backplane location U0 dd P1 in the same I O subsystem E553 Set up the RIO interface chip base address Replace the device specified by the location code If the device specified by the location code is the RIO riser card in an I O subsystem location U0 dd P1 1 and replacing it does not resolve the problem replace the I O backplane location U0 dd P1 in the same I O subsyst...

Page 207: ...rface chip registers If the location code associated with this checkpoint is either U0 1 P1 or U0 1 P2 do the following 1 Replace the PCI riser card in the CEC drawer location U0 1 P2 2 Replace the CEC backplane location U0 1 P1 Otherwise replace the device specified by the location code If the device specified by the location code is the RIO riser card in an I O subsystem location U0 dd P1 1 and ...

Page 208: ...n the CEC drawer location U0 1 P2 2 Replace the CEC backplane location U0 1 P1 Otherwise replace the device specified by the location code If the device specified by the location code is the RIO riser card in an I O subsystem location U0 dd P1 1 and replacing it does not resolve the problem replace the I O backplane location U0 dd P1 in the same I O subsystem E565 Set up RIO interface chip registe...

Page 209: ... the PCI riser card in the CEC drawer location U0 1 P2 2 Replace the CEC backplane location U0 1 P1 Otherwise replace the device specified by the location code If the device specified by the location code is the RIO riser card in an I O subsystem location U0 dd P1 1 and replacing it does not resolve the problem replace the I O backplane location U0 dd P1 in the same I O subsystem E568 Set up the e...

Page 210: ...n the CEC drawer location U0 1 P2 2 Replace the CEC backplane location U0 1 P1 Otherwise replace the device specified by the location code If the device specified by the location code is the RIO riser card in an I O subsystem location U0 dd P1 1 and replacing it does not resolve the problem replace the I O backplane location U0 dd P1 in the same I O subsystem E56B Set up RIO interface chip registe...

Page 211: ...on U0 1 P1 Otherwise replace the device specified by the location code If the device specified by the location code is the RIO riser card in an I O subsystem location U0 dd P1 1 and replacing it does not resolve the problem replace the I O backplane location U0 dd P1 in the same I O subsystem E56E Begin initializing the service processor control chip If the location code associated with this check...

Page 212: ...lize the integrated SCSI Replace the device specified by the location code If the device specified by the location code is the RIO riser card in an I O subsystem location U0 dd P1 1 and replacing it does not resolve the problem replace the I O backplane location U0 dd P1 in the same I O subsystem E57F End of RIO interface chip initialization 1 Check for system firmware updates 2 Go to MAP 1540 Pro...

Page 213: ...ted with this checkpoint specifies a PCI adapter card replace the adapter card 4 Replace the I O subsystem backplane specified by the location code 5 Go to MAP 1542 I O Problem Isolation on page 127 E583 Running BIST on the current EADS 1 Check for system firmware updates 2 Replace the I O subsystem s RIO riser card location U0 dd P1 1 specified by the location code 3 If the location code associat...

Page 214: ... subsystem backplane specified by the location code 5 Go to MAP 1542 I O Problem Isolation on page 127 E587 Set up EADS BIST 1 Check for system firmware updates 2 Replace the I O subsystem s RIO riser card location U0 dd P1 1 specified by the location code 3 If the location code associated with this checkpoint specifies a PCI adapter card replace the adapter card 4 Replace the I O subsystem backpl...

Page 215: ... location code 5 Go to MAP 1542 I O Problem Isolation on page 127 E58B Set up EADS function registers 1 Check for system firmware updates 2 Replace the I O subsystem s RIO riser card location U0 dd P1 1 specified by the location code 3 If the location code associated with this checkpoint specifies a PCI adapter card replace the adapter card 4 Replace the I O subsystem backplane specified by the lo...

Page 216: ...tem backplane specified by the location code 5 Go to MAP 1542 I O Problem Isolation on page 127 E58F Set up EADS function registers 1 Check for system firmware updates 2 Replace the I O subsystem s RIO riser card location U0 dd P1 1 specified by the location code 3 If the location code associated with this checkpoint specifies a PCI adapter card replace the adapter card 4 Replace the I O subsystem...

Page 217: ... Replace the I O subsystem backplane specified by the location code 5 Go to MAP 1542 I O Problem Isolation on page 127 E593 Set up EADS function registers 1 Check for system firmware updates 2 Replace the I O subsystem s RIO riser card location U0 dd P1 1 specified by the location code 3 If the location code associated with this checkpoint specifies a PCI adapter card replace the adapter card 4 Re...

Page 218: ...ubsystem backplane specified by the location code 5 Go to MAP 1542 I O Problem Isolation on page 127 E59E End of walking bus of current EADS 1 Check for system firmware updates 2 Replace the I O subsystem s RIO riser card location U0 dd P1 1 specified by the location code 3 If the location code associated with this checkpoint specifies a PCI adapter card replace the adapter card 4 Replace the I O ...

Page 219: ...540 Problem Isolation Procedures on page 124 E5E6 Set L2 and processor status 1 Check for system firmware updates 2 Go to MAP 1540 Problem Isolation Procedures on page 124 E5E7 Save I O hub information for RTAS and open firmware 1 Check for system firmware updates 2 Go to MAP 1540 Problem Isolation Procedures on page 124 E5E8 Set up registers 1 Check for system firmware updates 2 Go to MAP 1540 Pr...

Page 220: ...m firmware VPD System firmware may be corrupted Reinstall system firmware E701 Create memory VPD 1 Check for system firmware updates 2 Call for support E702 Create processor card VPD 1 Check for system firmware updates 2 Call for support E703 Create operator panel VPD 1 Check for system firmware updates 2 Call for support E704 Create CEC VPD 1 Check for system firmware updates 2 Call for support E...

Page 221: ...erface 1 Check for system firmware updates 2 Replace the CEC backplane Location U0 1 P1 3 Call service support E843 Initializing RTAS sensor interface 1 Check for system firmware updates 2 Call service support E844 Initializing RTAS time of day clock interface 1 Check for system firmware updates 2 Replace the CEC backplane Location U0 1 P1 3 Call service support E845 Initializing interface sensor ...

Page 222: ...izing RTAS logs interface 1 Check for system firmware updates 2 Call service support E871 Initializing RTAS EEH handling interface 1 Check for system firmware updates 2 Go to MAP 1540 Problem Isolation Procedures on page 124 3 Call service support E872 Initializing RTAS error inject interface 1 Check for system firmware updates 2 Call service support E873 Initializing RTAS error handling interface...

Page 223: ...ble interrupt code Go to MAP 1540 Problem Isolation Procedures on page 124 E901 The system firmware is in the unrecoverable non maskable interrupt code Go to MAP 1540 Problem Isolation Procedures on page 124 EAA1 Probe PCI PCI bridge bus Follow the repair actions for checkpoint E151 Chapter 4 Checkpoints 203 ...

Page 224: ...with a four slotted riser card for peek performance load the SCSI adapter into either PCI X slot 3 or PCI X slot 4 on the PCI riser card See PCI Riser Card Locations on page 16 for riser card description and connector locations v If your system is configured with a six slotted riser card the CD ROM or DVD RAM can be connected to the integratted SE SCSI connector located on the PCI riser card See P...

Page 225: ...he diagnostics can be run from a NIM Network Installation Management server 1 Look at the service action event error log in the Service Focal Point on the HMC see Service Focal Point on page 52 for instructions on accessing the service action event log If there are open entries that affect devices in the boot path of the partition perform the actions to correct those errors If there are open entri...

Page 226: ...ne diagnostics must be made available to the partition that is not able to boot if it is not already in that partition Contact the customer or system administrator if a device must be moved between partitions in order to boot standalone diagnostics If devices are moved between partitions both partitions must be rebooted For more information see Standalone Diagnostics Operations on page 357 or Runn...

Page 227: ...successful and no other devices have been disconnected it may be necessary to perform an operating system specific recovery process or reinstall the operating system v If the diagnostics are successful and devices have been removed reinstall them one at a time After each device is reinstalled reboot the system Continue this procedure until the failing device is isolated Replace the failing device ...

Page 228: ...e diagnostics If the standalone diagnostics load replace the graphics adapter 1 Replace the CD ROM drive 2 Replace the IDE cable 3 Replace the system board 4 If you replaced the indicated FRUs and the problem is still not corrected or the above descriptions did not address your particular situation go to MAP 1548 Processor Subsystem Problem Isolation on page 139 5 Go to MAP 0410 Repair Checkout in...

Page 229: ...A slow mode boot may yield a new 8 character error code on the operator panel or new errors in the service processor error log If a new error code is reported record it for use in subsequent steps Slow mode boot is selected through the service processor menus The procedure is different for systems without an HMC attached versus systems with an HMC attached v Systems without an HMC attached a Go to...

Page 230: ...an find the error code in the service processor error log observe the time stamps and look for a group of failures that happened within minutes prior to this error code In this group start at the error code with the earliest time stamp Proceed to 3 3 Examine the list of error codes you obtained from 1 or 2 and look for any of the form 4xxB xxxx Can you find any error codes of the form 4xxB xxxx No...

Page 231: ... new operator panel See System Vital Product Data VPD Update Procedure on page 486 Replacing the Network Adapter If a network adapter is replaced the network administrator must be notified so that the client IP addresses used by the system can be updated In addition the operating system configuration of the network controller may need to be changed in order to enable system startup Also check to e...

Page 232: ...also be flashed by using the Identify and Attention Indicators task through diagnostics The procedure to operate the Identify and Attention Indicators task in diagnostics is outlined in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems If the service processor menus and the AIX diagnostics are not available the FRU identify LEDs can be flashed by one of following v If the...

Page 233: ...error log Is the system still powered on NO Go to step 2 below YES Ask the customer if the system can be powered off then answer the following question Can the system be powered off NO Go to step 3 below YES Power off the system then go to step 2 below 2 Confirm that this is the first error code that caused the failure as described in Confirming Initial Error Code on page 210 3 Did you come to thi...

Page 234: ...ystem is functional do the following Examine the AIX error log entry Find the value of word 13 For detailed instructions on finding word 13 in a AIX error log entry refer to the actions under error code B1xx 4699 in this service guide Is the value of word 13 C0xx xxxx NO Go to step 7 below YES Go to MAP 1541 JTAG Problem Isolation on page 126 7 There might be additional error codes and information...

Page 235: ... 3 below YES Power off the system then go to step 2 below 2 Confirm this is the first error code that caused the failure as described in Confirming Initial Error Code on page 210 3 Did you come to this step from step 2 NO Go to Common Firmware Error Codes on page 335 with the error codes you already have and follow the instructions in the Common Firmware error code table YES Go to Common Firmware ...

Page 236: ...od signal from power supply 1 CEC backplane Location U0 1 P1 2 CEC backplane power supply Locations U0 1 V1 U0 1 V2 0000 1113 While power on failure of power good signal from power supply 1 CEC backplane Location U0 1 P1 2 CEC backplane power supply Locations U0 1 V1 U0 1 V2 0000 1114 Operator panel and service processor have been reset after main power disturbance Information message 0000 2222 Op...

Page 237: ...rror Codes for the CEC system unit Error Code Description Action Possible Failing FRU 1011 00AC AC loss or brownout detected Informational 1011 00EF Room emergency power off detected Informational 1011 1510 Power supply 1 power source failure 1 Check input power to the power supply 2 System power supply 1 Location U0 1 V1 3 CEC backplane Location U0 1 P1 1011 1511 Power supply 1 fault 1 Verify tha...

Page 238: ...ckplane Location U0 1 P1 1011 1B0C 3 3V 1 5V load fault 1 Replace power supply 1 Location U0 1 V1 2 If power supply 2 is present use removed power supply 1 to replace power supply 2 3 CEC backplane Location U0 1 P1 1011 1B0D 2 5V load fault 1 Replace power supply 1 Location U0 1 V1 2 If power supply 2 is present use removed power supply 1 to replace power supply 2 3 CEC backplane Location U0 1 P1 ...

Page 239: ...C backplane Location U0 1 P1 1011 3116 I2 C VPD interface CEC backplane Location U0 1 P1 1011 3118 SPCN VPD and NVS interface CEC backplane Location U0 1 P1 1011 3119 VPD collection problem with DASD backplane DASD backplane Location U0 1 P3 1011 311E VPD collection problem with PCI riser PCI riser card Location U0 1 P2 1011 7610 System processor fan 1 failure 1 Processor fan 1 Location U0 1 F1 2 ...

Page 240: ...1 P1 1011 7651 System PCI fan 4 missing 1 PCI fan 4 Location U0 1 F4 2 CEC backplane Location U0 1 P1 1011 7660 System PCI fan 4 failure 1 PCI fan 4 Location U0 1 F4 2 CEC backplane Location U0 1 P1 1011 7661 System PCI fan 4 missing 1 PCI fan 4 Location U0 1 F4 2 CEC backplane Location U0 1 P1 1011 8400 VPD configuration Ignore all location codes Go to MAP 1540 Problem Isolation Procedures on pag...

Page 241: ...olation Procedures on page 124 and run minimum configuration 1011 840B VPD 5 stuck low Ignore all location codes Go to MAP 1540 Problem Isolation Procedures on page 124 and run minimum configuration 1011 840C Memory DIMM misplugged Inspect system memory for proper installation of memory DIMMs 1011 840D SPCN configuration 1 Check cabling 2 Set the I O type See Power Control Network Utilities Menu o...

Page 242: ...P1 5 Replace the I O drawer backplane location U0 dd P1 Attention If you replace FRUs or perform an action on an I O subsystem and the problem is still not corrected go to MAP 1542 I O Problem Isolation on page 127 unless you were already directed to any MAP 154x by the error code Otherwise call support if the action s for an error code do not resolve the problem Attention If the error code that b...

Page 243: ... dd P1 1nn1 1520 Power supply 2 source failure 1 Check the input voltage to the power supply 2 I O subsystem power supply 2 U0 dd V2 3 I O subsystem backplane U0 dd P1 1nn1 1521 Power supply 2 fault 1 I O subsystem power supply 2 U0 dd V2 2 I O subsystem backplane U0 dd P1 1nn1 1522 Power supply 2 non power fault 1 I O subsystem power supply 2 U0 dd V2 2 I O subsystem backplane U0 dd P1 1nn1 1523 ...

Page 244: ...system backplane U0 dd P1 1nn1 3104 I2C interface fault I O subsystem backplane U0 dd P1 1nn1 3110 SES module fault on SCSI backplane 1 Replace the SCSI backplane location U0 dd P3 1nn1 3111 SES module fault on SCSI backplane 2 Replace the SCSI backplane location U0 dd P4 1nn1 3113 PCI bridge chip fault I O subsystem backplane U0 dd P1 1nn1 3114 I2C fault I O subsystem backplane U0 dd P1 1nn1 3115...

Page 245: ...e using the service processor menus 3 I O subsystem backplane U0 dd P1 1nn1 840E I O type mismatch 1 Check the RIO and the SPCN cabling 2 Set the I O type using the service processor menus 3 I O subsystem backplane U0 dd P1 1nn1 8A00 The power controlling the CEC changed Informational message 1nn1 C62E Polling error I O subsystem backplane U0 dd P1 Chapter 5 Error Code to FRU Index 225 ...

Page 246: ...de associated with this message was found at another location code during a prior boot of the system If an I O subsystem has not been moved do the following 1 Boot the system and match the I O subsystem location codes reported by the operating system to the subsystems attached to the CEC Check the SPCN and RIO cabling to the I O subsystems If an cabling problem is found correct it 2 If no cabling ...

Page 247: ...t level of support for assistance 20D0 0A05 Error initializing hardware access 1 Check for system firmware updates Apply update if available 2 Contact your next level of support for assistance 20D0 0A06 Error initializing interface PCI access 1 Check for system firmware updates Apply update if available 2 Contact your next level of support for assistance 20D0 0A07 Error initializing interface oper...

Page 248: ... next level of support for assistance 20D0 0A10 Error initializing interface cache access 1 Check for system firmware updates Apply update if available 2 Contact your next level of support for assistance 20D0 0A11 Error initializing interface power access 1 Check for system firmware updates Apply update if available 2 Contact your next level of support for assistance 20D0 0A12 Error initializing i...

Page 249: ...004 Subsystem machine type and model field is empty in VPD 1 Power off then power on the system 2 If the error persists call service support 20D0 9005 Subsystem serial number field is empty in VPD 1 Power off then power on the system 2 If the error persists call service support 20D0 9006 Duplicate subsystem serial number found in VPD 1 Power off then power on the system 2 If the error persists cal...

Page 250: ...xt level of support for assistance 20D1 0009 Missing or invalid subsystem serial number 1 Check for system firmware updates Apply update if available 2 If a location code is shown with this error code replace the part at that location 3 Contact your next level of support for assistance Note The location code identifies the failing subsystem 20D1 000A Failed to send boot failed message to service p...

Page 251: ...ed by the location code If the system is running in full system partition mode or an HMC is not attached to the system reboot the system If the error reoccurs replace the I O planar specified by the location code 2 Call service support 20D1 0012 Attention One of the I O subsystems has been disconnected from the system This is indicates that an I O subsystem that was previously in the configuration...

Page 252: ...when the remote IPL menu in the SMS utilities cannot locate any LAN adapters that are supported by the remote IPL function If a supported device is installed 1 Replace the adapter 2 Go to MAP 1542 I O Problem Isolation on page 127 20EE 0009 Unable to communicate with the service processor Replace the CEC backplane Location U0 1 P1 20EE 000A The image size on the boot or installation device exceeds...

Page 253: ...nce also known as boot list to include devices that are known to contain a copy of the operating system For example select a hard disk known to have a copy of the operating system as the first and only device in the boot sequence boot list and attempt to boot again If the problem persists replace the CEC backplane Location U0 1 P1 20EE 000E Unable to execute the open firmware method 1 Reboot the s...

Page 254: ...n entry that exceeded 255 characters in length If this error occurs during the installation of AIX via a NIM push the set_bootlist attribute may not have been set correctly on the NIM master For more information see the AIX Installation Guide and Reference order number SC23 4389 If this error occurs at any other time 1 Check for platform firmware updates Apply if available 2 Call service support 2...

Page 255: ...p 1 is attached to 5 Replace the CEC backplane U0 1 P1 20FF 0001 Problem with VPD 1 Replace the part indicated by the location code 2 If no location code is specified call service support 20FF0010 Invalid VPD defect ROM structure for PCI 1 Replace the part specified by the location code 2 If no location code is shown with the error code call service support 20FF0020 Invalid VPD checksum mismatch 1...

Page 256: ...FF0072 Invalid VPD cannot find the beginning of the keyword 1 Replace the part specified by the location code 2 If no location code is shown with the error code call service support 20FF0073 Invalid VPD cannot find the beginning of the keyword 1 Replace the part specified by the location code 2 If no location code is shown with the error code call service support 20FF0090 Invalid VPD empty VPD dat...

Page 257: ...ce 2101 0010 The IDE device remained busy longer than the time out period allows 1 Retry the operation 2 Check for system firmware updates 3 Call service support 2101 0011 Execution of the command by the IDE CD ROM was not completed within the allowed time 1 Retry the operation 2 The CD in the IDE CD ROM may not be readable Try another CD 2101 0012 Execution of the ATA command by the IDE CD ROM fa...

Page 258: ...ny system components refer to the notes in error code 21A0 0001 Replace the SCSI device 21A0 0004 SCSI DASD send diagnostic failed DevOfl cmd Before replacing any system components refer to the notes in error code 21A0 0001 Replace the SCSI device 21E0 0001 SCSI tape test unit ready failed hardware error Before replacing any system components refer to the notes in error code 21A0 0001 1 Replace th...

Page 259: ...nts refer to the notes in error code 21A0 0001 1 Replace the media removable media devices 2 Replace the SCSI device 21EE 0003 Undetermined SCSI device type send diagnostic failed sense data available Before replacing any system components refer to the notes in error code 21A0 0001 Replace the SCSI device 21EE 0004 Undetermined SCSI device type send diagnostic failed DevOfl cmd Before replacing an...

Page 260: ...so see Replacing the Network Adapter on page 211 2200 1001 10 100 Mbps Ethernet PCI Adapter internal wrap test failure Replace the adapter See Checkpoint and Error Code Index on page 213 for location code information related to this error Also see Replacing the Network Adapter on page 211 2200 1002 10 100 Mbps Ethernet PCI adapter failure Replace the adapter See Checkpoint and Error Code Index on ...

Page 261: ...acter Refer to Action under error code 25A80xxx 25A8 0215 NVRAM RIO USR select variable not found 1 Check for platform firmware updates Apply if available 2 Call service support 25A8 0998 Description NVRAMRC script evaluation error command line execution error Action Execution of a command line within the nvram configuration variable nvramrc script resulted in a throw being executed This script ca...

Page 262: ... page 73 25Cy y001 DIMM is not supported Replace unsupported DIMM s Note Memory DIMMs must be replaced with a supported type of memory DIMM If an unsupported type of memory DIMM is replaced with the same unsupported type the error persists See the Memory Error Notes on page 242 for more information 25Cy y002 Memory DIMM fails memory test Go to MAP 1240 Memory Problem Resolution on page 73 2602 000...

Page 263: ...tem replace the I O backplane that contains the slot in which the adapter was originally installed location U0 dd P1 2602 0007 Description PCI device I O or memory space request could not be satisfied Action 1 If the location code identifies a slot a Reseat the adapter and reboot the system b Replace the adapter c Check for system firmware update Apply update if available 2 If the location code id...

Page 264: ... that the adapter is being moved to is available to the partition in which the adapter presently resides 5 Is there an empty slot available into which the adapter could be plugged YES Use the hot plug task to move the adapter card to another slot behind a different PCI bridge The System Logic Flow on page 21 identifies the PCI bridges and the associated slots See Hot Pluggable PCI Adapter Removal ...

Page 265: ...P1 If the adapter does not reconfigure successfully in the new slot replace the adapter NO Replace the adapter If the problem is not resolved replace the PCI riser card or I O planar in which the card was installed location U0 1 P2 or U0 dd P1 3 Go to MAP 1542 I O Problem Isolation on page 127 If the location code does not identify a slot or PCI adapter or no location code is specified go to MAP 1...

Page 266: ... 2602 0014 A PCI adapter is not properly seated or an invalid type of PCI adapter is installed in the system If the location code identifies a slot 1 Check the PCI adapter specified by the location code for proper seating 2 Verify that the PCI adapter specified by the location code is supported on this system 3 Replace the adapter If the location code identifies an I O planar 1 Check for system fi...

Page 267: ...RTC initialization required 1 Set time and date 2 Refer to Action under error code 2803 0xxx 2803 0002 Bad time date values 1 Set time and date 2 Refer to Action under error code 2803 0xxx 2803 0003 RTC not updating not correctable Replace CEC backplane Location U0 1 P1 2803 0004 RTC operating mode parameters eg data mode changed 1 Set time and date 2 Refer to Action under error code 28030001 2803...

Page 268: ...able and the system is powered down replace the FRU indicated by the service processor error log entry If AIX is available and the system has been rebooted run online AIX diagnostics and look for an AIX error log entry in which the description says cache or cache controller error Replace the FRUs listed with this entry 2B20 8881 Software error Call service support 2B20 8882 Software error Call ser...

Page 269: ... 2BA0 0017 Service processor reports bad or low battery 1 Replace the battery 2 Refer to the actions for error code 25A8 0xxx 2BA0 0021 Open firmware mailbox call to activate attention LED failed Call service support 2BA0 0041 Service processor VPD is corrupted Replace CEC backplane Location U0 1 P1 2BA0 0071 VPD data is corrupted for processor card 1 Replace the processor card Location U0 1 P1 C1...

Page 270: ...0 1 P1 C1 M3 4064 0014 Memory DIMM fault Memory DIMM Location U0 1 P1 C1 M7 4064 0015 Memory DIMM fault Memory DIMM Location U0 1 P1 C1 M5 4064 0016 Memory DIMM fault Memory DIMM Location U0 1 P1 C1 M2 4064 0017 Memory DIMM fault Memory DIMM Location U0 1 P1 C1 M4 4064 0018 Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M8 4064 0019 Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M6 4064 001A...

Page 271: ...or card 2 Processor card Location U0 1 P1 C2 4064 0131 Memory extender 2 on processor card 2 Processor card Location U0 1 P1 C2 4064 0A03 Reboot message run time array gard failure for processor 0 Array bit steering which is a function in the firmware may be able to correct this problem without replacing hardware If AIX is available on the system go to MAP 0235 in the RS 6000 Eserver pSeries Diagn...

Page 272: ... steering was successful and the problem has been corrected If errors are reported against the hardware follow the actions for the error code or SRN 4064 0B00 Problem with internal RIO interface I O slot 0 I O port 0 CEC backplane U0 1 P1 4064 0B01 Problem with internal RIO interface I O slot 0 I O port 1 CEC backplane U0 1 P1 4064 0B02 Problem with internal RIO interface I O slot 0 I O port 2 1 C...

Page 273: ...t exceed the limit for this system type and model 4064 0EA0 MOPS service processor code error 1 Check for system firmware updates 2 Call service support 4064 0EA1 Operating system code on main processor 1 Check for operating system code updates 2 If there are other symptoms go one symptom at a time to the Quick Entry MAP on page 63 and follow the instructions 3 Call service support 4064 0EA2 PRD c...

Page 274: ...the memory processors L3 cache modules or the primary I O book replace the part indicated by the location code v If a CEC subsystem error a 4xxx yyyy error did not occur during the slow boot look for a 4xxx yyyy error immediately preceding the 4064 0EBF error Replace the part indicated by the location code associated with that error 4064 0EE1 Service processor firmware invalid MRU to FRU mapping 1...

Page 275: ...IMM Location U0 1 P1 C2 M6 4065 001A Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M1 4065 001B Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M3 4065 001C Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M7 4065 001D Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M5 4065 001E Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M2 4065 001F Memory DIMM fault Memory DIMM Location U0 1 P1 C...

Page 276: ...or 0 Array bit steering which is a function in the firmware may be able to correct this problem without replacing hardware If AIX is available on the system go to MAP 0235 in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems order number SA38 0509 If Linux is the only operating system on the system schedule deferred maintenance with the customer When it is possible to reb...

Page 277: ...cx array bit steering was successful and the problem has been corrected If errors are reported against the hardware follow the actions for the error code or SRN 4065 0B00 Problem with internal RIO interface I O slot 0 I O port 0 CEC backplane U0 1 P1 4065 0B01 Problem with internal RIO interface I O slot 0 I O port 1 CEC backplane U0 1 P1 4065 0B02 Problem with internal RIO interface I O slot 0 I ...

Page 278: ...imit for this system type and model 4065 0EA0 MOPS service processor code error 1 Check for system firmware updates 2 Call service support 4065 0EA1 Operating system code on main processor 1 Check for operating system code updates 2 If there are other symptoms go one symptom at a time to the Quick Entry MAP on page 63 and follow the instructions 3 Call service support 4065 0EA2 PRD code on service...

Page 279: ...t calls out the memory processors L3 cache modules or the primary I O book replace the part indicated by the location code v If a CEC subsystem error a 4xxx yyyy error did not occur during the slow boot look for a 4xxx yyyy error immediately preceding the 4065 0EBF error Replace the part indicated by the location code associated with that error 4065 0EE1 Service processor firmware invalid MRU to F...

Page 280: ... U0 1 P1 C2 M6 4066 001A Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M1 4066 001B Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M3 4066 001C Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M7 4066 001D Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M5 4066 001E Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M2 4066 001F Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M4 4066 00...

Page 281: ... for processor 0 Array bit steering which is a function in the firmware may be able to correct this problem without replacing hardware If AIX is available on the system go to MAP 0235 in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems order number SA38 0509 If Linux is the only operating system on the system schedule deferred maintenance with the customer When it is pos...

Page 282: ... steering was successful and the problem has been corrected If errors are reported against the hardware follow the actions for the error code or SRN 4066 0B00 Problem with internal RIO interface I O slot 0 I O port 0 CEC backplane U0 1 P1 4066 0B01 Problem with internal RIO interface I O slot 0 I O port 1 CEC backplane U0 1 P1 4066 0B02 Problem with internal RIO interface I O slot 0 I O port 2 1 C...

Page 283: ...t exceed the limit for this system type and model 4066 0EA0 MOPS service processor code error 1 Check for system firmware updates 2 Call service support 4066 0EA1 Operating system code on main processor 1 Check for operating system code updates 2 If there are other symptoms go one symptom at a time to the Quick Entry MAP on page 63 and follow the instructions 3 Call service support 4066 0EA2 PRD c...

Page 284: ...the memory processors L3 cache modules or the primary I O book replace the part indicated by the location code v If a CEC subsystem error a 4xxx yyyy error did not occur during the slow boot look for a 4xxx yyyy error immediately preceding the 4066 0EBF error Replace the part indicated by the location code associated with that error 4066 0EE1 Service processor firmware invalid MRU to FRU mapping 1...

Page 285: ...IMM Location U0 1 P1 C2 M6 4067 001A Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M1 4067 001B Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M3 4067 001C Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M7 4067 001D Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M5 4067 001E Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M2 4067 001F Memory DIMM fault Memory DIMM Location U0 1 P1 C...

Page 286: ...or 0 Array bit steering which is a function in the firmware may be able to correct this problem without replacing hardware If AIX is available on the system go to MAP 0235 in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems order number SA38 0509 If Linux is the only operating system on the system schedule deferred maintenance with the customer When it is possible to reb...

Page 287: ...cx array bit steering was successful and the problem has been corrected If errors are reported against the hardware follow the actions for the error code or SRN 4067 0B00 Problem with internal RIO interface I O slot 0 I O port 0 CEC backplane U0 1 P1 4067 0B01 Problem with internal RIO interface I O slot 0 I O port 1 CEC backplane U0 1 P1 4067 0B02 Problem with internal RIO interface I O slot 0 I ...

Page 288: ... limit for this system type and model 4067 0EA0 MOPS service processor code error 1 Check for system firmware updates 2 Call service support 4067 0EA1 Operating system code on main processor 1 Check for operating system code updates 2 If there are other symptoms go one symptom at a time to the Quick Entry MAP on page 63 and follow the instructions 3 Call service support 4067 0EA2 PRD code on servi...

Page 289: ...t calls out the memory processors L3 cache modules or the primary I O book replace the part indicated by the location code v If a CEC subsystem error a 4xxx yyyy error did not occur during the slow boot look for a 4xxx yyyy error immediately preceding the 4067 0EBF error Replace the part indicated by the location code associated with that error 4067 0EE1 Service processor firmware invalid MRU to F...

Page 290: ... U0 1 P1 C2 M6 4068 001A Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M1 4068 001B Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M3 4068 001C Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M7 4068 001D Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M5 4068 001E Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M2 4068 001F Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M4 4068 00...

Page 291: ... for processor 0 Array bit steering which is a function in the firmware may be able to correct this problem without replacing hardware If AIX is available on the system go to MAP 0235 in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems order number SA38 0509 If Linux is the only operating system on the system schedule deferred maintenance with the customer When it is pos...

Page 292: ... steering was successful and the problem has been corrected If errors are reported against the hardware follow the actions for the error code or SRN 4068 0B00 Problem with internal RIO interface I O slot 0 I O port 0 CEC backplane U0 1 P1 4068 0B01 Problem with internal RIO interface I O slot 0 I O port 1 CEC backplane U0 1 P1 4068 0B02 Problem with internal RIO interface I O slot 0 I O port 2 1 C...

Page 293: ...t exceed the limit for this system type and model 4068 0EA0 MOPS service processor code error 1 Check for system firmware updates 2 Call service support 4068 0EA1 Operating system code on main processor 1 Check for operating system code updates 2 If there are other symptoms go one symptom at a time to the Quick Entry MAP on page 63 and follow the instructions 3 Call service support 4068 0EA2 PRD c...

Page 294: ...the memory processors L3 cache modules or the primary I O book replace the part indicated by the location code v If a CEC subsystem error a 4xxx yyyy error did not occur during the slow boot look for a 4xxx yyyy error immediately preceding the 4068 0EBF error Replace the part indicated by the location code associated with that error 4068 0EE1 Service processor firmware invalid MRU to FRU mapping 1...

Page 295: ...IMM Location U0 1 P1 C2 M6 4069 001A Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M1 4069 001B Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M3 4069 001C Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M7 4069 001D Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M5 4069 001E Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M2 4069 001F Memory DIMM fault Memory DIMM Location U0 1 P1 C...

Page 296: ...or 0 Array bit steering which is a function in the firmware may be able to correct this problem without replacing hardware If AIX is available on the system go to MAP 0235 in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems order number SA38 0509 If Linux is the only operating system on the system schedule deferred maintenance with the customer When it is possible to reb...

Page 297: ...cx array bit steering was successful and the problem has been corrected If errors are reported against the hardware follow the actions for the error code or SRN 4069 0B00 Problem with internal RIO interface I O slot 0 I O port 0 CEC backplane U0 1 P1 4069 0B01 Problem with internal RIO interface I O slot 0 I O port 1 CEC backplane U0 1 P1 4069 0B02 Problem with internal RIO interface I O slot 0 I ...

Page 298: ... limit for this system type and model 4069 0EA0 MOPS service processor code error 1 Check for system firmware updates 2 Call service support 4069 0EA1 Operating system code on main processor 1 Check for operating system code updates 2 If there are other symptoms go one symptom at a time to the Quick Entry MAP on page 63 and follow the instructions 3 Call service support 4069 0EA2 PRD code on servi...

Page 299: ...t calls out the memory processors L3 cache modules or the primary I O book replace the part indicated by the location code v If a CEC subsystem error a 4xxx yyyy error did not occur during the slow boot look for a 4xxx yyyy error immediately preceding the 4069 0EBF error Replace the part indicated by the location code associated with that error 4069 0EE1 Service processor firmware invalid MRU to F...

Page 300: ...cation U0 1 P1 C2 M6 406A 001A Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M1 406A 001B Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M3 406A 001C Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M7 406A 001D Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M5 406A 001E Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M2 406A 001F Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M4 4...

Page 301: ... for processor 0 Array bit steering which is a function in the firmware may be able to correct this problem without replacing hardware If AIX is available on the system go to MAP 0235 in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems order number SA38 0509 If Linux is the only operating system on the system schedule deferred maintenance with the customer When it is pos...

Page 302: ... steering was successful and the problem has been corrected If errors are reported against the hardware follow the actions for the error code or SRN 406A 0B00 Problem with internal RIO interface I O slot 0 I O port 0 CEC backplane U0 1 P1 406A 0B01 Problem with internal RIO interface I O slot 0 I O port 1 CEC backplane U0 1 P1 406A 0B02 Problem with internal RIO interface I O slot 0 I O port 2 1 C...

Page 303: ...t exceed the limit for this system type and model 406A 0EA0 MOPS service processor code error 1 Check for system firmware updates 2 Call service support 406A 0EA1 Operating system code on main processor 1 Check for operating system code updates 2 If there are other symptoms go one symptom at a time to the Quick Entry MAP on page 63 and follow the instructions 3 Call service support 406A 0EA2 PRD c...

Page 304: ...the memory processors L3 cache modules or the primary I O book replace the part indicated by the location code v If a CEC subsystem error a 4xxx yyyy error did not occur during the slow boot look for a 4xxx yyyy error immediately preceding the 406A 0EBF error Replace the part indicated by the location code associated with that error 406A 0EE1 Service processor firmware invalid MRU to FRU mapping 1...

Page 305: ...mory DIMM Location U0 1 P1 C2 M6 406B 001A Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M1 406B 001B Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M3 406B 001C Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M7 406B 001D Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M5 406B 001E Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M2 406B 001F Memory DIMM fault Memory DIMM Location U0 ...

Page 306: ...or 0 Array bit steering which is a function in the firmware may be able to correct this problem without replacing hardware If AIX is available on the system go to MAP 0235 in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems order number SA38 0509 If Linux is the only operating system on the system schedule deferred maintenance with the customer When it is possible to reb...

Page 307: ...cx array bit steering was successful and the problem has been corrected If errors are reported against the hardware follow the actions for the error code or SRN 406B 0B00 Problem with internal RIO interface I O slot 0 I O port 0 CEC backplane U0 1 P1 406B 0B01 Problem with internal RIO interface I O slot 0 I O port 1 CEC backplane U0 1 P1 406B 0B02 Problem with internal RIO interface I O slot 0 I ...

Page 308: ... limit for this system type and model 406B 0EA0 MOPS service processor code error 1 Check for system firmware updates 2 Call service support 406B 0EA1 Operating system code on main processor 1 Check for operating system code updates 2 If there are other symptoms go one symptom at a time to the Quick Entry MAP on page 63 and follow the instructions 3 Call service support 406B 0EA2 PRD code on servi...

Page 309: ...t calls out the memory processors L3 cache modules or the primary I O book replace the part indicated by the location code v If a CEC subsystem error a 4xxx yyyy error did not occur during the slow boot look for a 4xxx yyyy error immediately preceding the 406B 0EBF error Replace the part indicated by the location code associated with that error 406B 0EE1 Service processor firmware invalid MRU to F...

Page 310: ... U0 1 P1 C2 M6 406C 001A Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M1 406C 001B Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M3 406C 001C Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M7 406C 001D Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M5 406C 001E Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M2 406C 001F Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M4 406C 00...

Page 311: ... for processor 0 Array bit steering which is a function in the firmware may be able to correct this problem without replacing hardware If AIX is available on the system go to MAP 0235 in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems order number SA38 0509 If Linux is the only operating system on the system schedule deferred maintenance with the customer When it is pos...

Page 312: ... steering was successful and the problem has been corrected If errors are reported against the hardware follow the actions for the error code or SRN 406C 0B00 Problem with internal RIO interface I O slot 0 I O port 0 CEC backplane U0 1 P1 406C 0B01 Problem with internal RIO interface I O slot 0 I O port 1 CEC backplane U0 1 P1 406C 0B02 Problem with internal RIO interface I O slot 0 I O port 2 1 C...

Page 313: ...t exceed the limit for this system type and model 406C 0EA0 MOPS service processor code error 1 Check for system firmware updates 2 Call service support 406C 0EA1 Operating system code on main processor 1 Check for operating system code updates 2 If there are other symptoms go one symptom at a time to the Quick Entry MAP on page 63 and follow the instructions 3 Call service support 406C 0EA2 PRD c...

Page 314: ...the memory processors L3 cache modules or the primary I O book replace the part indicated by the location code v If a CEC subsystem error a 4xxx yyyy error did not occur during the slow boot look for a 4xxx yyyy error immediately preceding the 406C 0EBF error Replace the part indicated by the location code associated with that error 406C 0EE1 Service processor firmware invalid MRU to FRU mapping 1...

Page 315: ...IMM Location U0 1 P1 C2 M6 406D 001A Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M1 406D 001B Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M3 406D 001C Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M7 406D 001D Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M5 406D 001E Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M2 406D 001F Memory DIMM fault Memory DIMM Location U0 1 P1 C...

Page 316: ...or 0 Array bit steering which is a function in the firmware may be able to correct this problem without replacing hardware If AIX is available on the system go to MAP 0235 in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems order number SA38 0509 If Linux is the only operating system on the system schedule deferred maintenance with the customer When it is possible to reb...

Page 317: ...cx array bit steering was successful and the problem has been corrected If errors are reported against the hardware follow the actions for the error code or SRN 406D 0B00 Problem with internal RIO interface I O slot 0 I O port 0 CEC backplane U0 1 P1 406D 0B01 Problem with internal RIO interface I O slot 0 I O port 1 CEC backplane U0 1 P1 406D 0B02 Problem with internal RIO interface I O slot 0 I ...

Page 318: ... limit for this system type and model 406D 0EA0 MOPS service processor code error 1 Check for system firmware updates 2 Call service support 406D 0EA1 Operating system code on main processor 1 Check for operating system code updates 2 If there are other symptoms go one symptom at a time to the Quick Entry MAP on page 63 and follow the instructions 3 Call service support 406D 0EA2 PRD code on servi...

Page 319: ...t calls out the memory processors L3 cache modules or the primary I O book replace the part indicated by the location code v If a CEC subsystem error a 4xxx yyyy error did not occur during the slow boot look for a 4xxx yyyy error immediately preceding the 406D 0EBF error Replace the part indicated by the location code associated with that error 406D 0EE1 Service processor firmware invalid MRU to F...

Page 320: ... U0 1 P1 C2 M6 406E 001A Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M1 406E 001B Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M3 406E 001C Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M7 406E 001D Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M5 406E 001E Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M2 406E 001F Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M4 406E 00...

Page 321: ... for processor 0 Array bit steering which is a function in the firmware may be able to correct this problem without replacing hardware If AIX is available on the system go to MAP 0235 in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems order number SA38 0509 If Linux is the only operating system on the system schedule deferred maintenance with the customer When it is pos...

Page 322: ... steering was successful and the problem has been corrected If errors are reported against the hardware follow the actions for the error code or SRN 406E 0B00 Problem with internal RIO interface I O slot 0 I O port 0 CEC backplane U0 1 P1 406E 0B01 Problem with internal RIO interface I O slot 0 I O port 1 CEC backplane U0 1 P1 406E 0B02 Problem with internal RIO interface I O slot 0 I O port 2 1 C...

Page 323: ...t exceed the limit for this system type and model 406E 0EA0 MOPS service processor code error 1 Check for system firmware updates 2 Call service support 406E 0EA1 Operating system code on main processor 1 Check for operating system code updates 2 If there are other symptoms go one symptom at a time to the Quick Entry MAP on page 63 and follow the instructions 3 Call service support 406E 0EA2 PRD c...

Page 324: ...the memory processors L3 cache modules or the primary I O book replace the part indicated by the location code v If a CEC subsystem error a 4xxx yyyy error did not occur during the slow boot look for a 4xxx yyyy error immediately preceding the 406E 0EBF error Replace the part indicated by the location code associated with that error 406E 0EE1 Service processor firmware invalid MRU to FRU mapping 1...

Page 325: ...IMM Location U0 1 P1 C2 M6 406F 001A Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M1 406F 001B Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M3 406F 001C Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M7 406F 001D Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M5 406F 001E Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M2 406F 001F Memory DIMM fault Memory DIMM Location U0 1 P1 C...

Page 326: ...or 0 Array bit steering which is a function in the firmware may be able to correct this problem without replacing hardware If AIX is available on the system go to MAP 0235 in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems order number SA38 0509 If Linux is the only operating system on the system schedule deferred maintenance with the customer When it is possible to reb...

Page 327: ...cx array bit steering was successful and the problem has been corrected If errors are reported against the hardware follow the actions for the error code or SRN 406F 0B00 Problem with internal RIO interface I O slot 0 I O port 0 CEC backplane U0 1 P1 406F 0B01 Problem with internal RIO interface I O slot 0 I O port 1 CEC backplane U0 1 P1 406F 0B02 Problem with internal RIO interface I O slot 0 I ...

Page 328: ... limit for this system type and model 406F 0EA0 MOPS service processor code error 1 Check for system firmware updates 2 Call service support 406F 0EA1 Operating system code on main processor 1 Check for operating system code updates 2 If there are other symptoms go one symptom at a time to the Quick Entry MAP on page 63 and follow the instructions 3 Call service support 406F 0EA2 PRD code on servi...

Page 329: ... a 4xxx yyyy error immediately preceding the 406F 0EBF error Replace the part indicated by the location code associated with that error 406F 0EE1 Service processor firmware invalid MRU to FRU mapping 1 Check for system firmware updates 2 Call service support 406F 0EE2 Service processor firmware fault 1 Check for system firmware updates 2 Call service support 406F 0EE5 Firmware error no callout ava...

Page 330: ...of the processors have a status of manually deconfigured reconfigure the processor s and boot the system to the SMS menus Power off the system using the white power button and look again at the status of the processors If all of the processors are still configured in the processor configuration deconfiguration menu the problem has been resolved If any of the processors have a status of deconfigure...

Page 331: ...sors If any of the processors have a status of manually deconfigured reconfigure the processor s and boot the system to the SMS menus Power off the system using the white power button and look again at the status of the processors If all of the processors are still configured in the processor configuration deconfiguration menu the problem has been resolved If any of the processors have a status of...

Page 332: ...off the system using the white power button and look again at the status of the DIMMs If all of the processors are still configured in the processor configuration deconfiguration menu the problem has been resolved If all of the DIMMs are still configured in the memory configuration deconfiguration menu the problem has been resolved If any of the DIMMs have a status of deconfigured by the system ei...

Page 333: ...configure the DIMMs and boot the system to the SMS menus Power off the system using the white power button and look again at the status of the DIMMs If all of the processors are still configured in the processor configuration deconfiguration menu the problem has been resolved If all of the DIMMs are still configured in the memory configuration deconfiguration menu the problem has been resolved If ...

Page 334: ...tion on page 73 4504 309C 256 MB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4504 309D 512 MB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4504 309E 1 GB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4504 309F 1 GB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4504 30AA 2 GB DIMM fault Go to MAP 1240 Memory Problem Resolution o...

Page 335: ...Problem Resolution on page 73 4505 309D 512 MB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4505 309E 1 GB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4505 309F 1 GB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4505 30AA 2 GB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4506 26F6 1 way processor card fault Replace the process...

Page 336: ...y Problem Resolution on page 73 4506 309B 256 MB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4506 309C 256 MB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4506 309D 512 MB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4506 309E 1 GB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4506 309F 1 GB DIMM fault Go to MAP 1240 Memory Pr...

Page 337: ...07 303C 1 GB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4507 303D 2 GB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4507 309A 128 MB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4507 309B 256 MB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4507 309C 256 MB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4507 3...

Page 338: ...lution on page 73 4508 302F 256 MB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4508 303B 1 GB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4508 303C 1 GB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4508 303D 2 GB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4508 309A 128 MB DIMM fault Go to MAP 1240 Memory Problem Resolution...

Page 339: ... DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4509 301E 1 GB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4509 302E 2 GB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4509 302F 256 MB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4509 303B 1 GB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4509 303C 1 GB DIMM fa...

Page 340: ...B DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 450A 301C 256 MB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 450A 301D 512 MB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 450A 301E 1 GB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 450A 302E 2 GB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 450A 302F 256 MB DI...

Page 341: ...cessor card fault Replace the processor card specified by the location code 450B 301A 128 MB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 450B 301B 1 GB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 450B 301C 256 MB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 450B 301D 512 MB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 450B 3...

Page 342: ...d specified by the location code 450C 26FE 2 way processor card fault Replace the processor card specified by the location code 450C 26FF 1 way processor card fault Replace the processor card specified by the location code 450C 301A 128 MB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 450C 301B 1 GB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 450C 301C 256 MB DI...

Page 343: ...location code 450D 26FB 2 way processor card fault Replace the processor card specified by the location code 450D 26FD 1 way processor card fault Replace the processor card specified by the location code 450D 26FE 2 way processor card fault Replace the processor card specified by the location code 450D 26FF 1 way processor card fault Replace the processor card specified by the location code 450D 3...

Page 344: ...fault Replace the processor card specified by the location code 450E 26FA 2 way processor card fault Replace the processor card specified by the location code 450E 26FB 2 way processor card fault Replace the processor card specified by the location code 450E 26FD 1 way processor card fault Replace the processor card specified by the location code 450E 26FE 2 way processor card fault Replace the pr...

Page 345: ...cessor card specified by the location code 450F 26F7 2 way processor card fault Replace the processor card specified by the location code 450F 26F8 1 way processor card fault Replace the processor card specified by the location code 450F 26FA 2 way processor card fault Replace the processor card specified by the location code 450F 26FB 2 way processor card fault Replace the processor card specifie...

Page 346: ... Go to MAP 1240 Memory Problem Resolution on page 73 450F 309F 1 GB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 450F 30AA 2 GB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4604 287A CEC backplane Replace the CEC backplane Location U0 1 P1 4604 28C4 CEC backplane fault Replace the CEC backplane Location U0 1 P1 4605 287A CEC backplane Replace the CEC backplane L...

Page 347: ...backplane Replace the CEC backplane Location U0 1 P1 460F 28C4 CEC backplane fault Replace the CEC backplane Location U0 1 P1 4B23 26F6 Description 1 way processor card fault Action This error code indicates that the processor repeat gard function has deconfigured a processor Do the following 1 Go to the processor configuration deconfiguration menu located under the system information menu in the ...

Page 348: ...of the processors have a status of manually deconfigured reconfigure the processor s and boot the system to the SMS menus Power off the system using the white power button and look again at the status of the processors If all of the processors are still configured in the processor configuration deconfiguration menu the problem has been resolved If any of the processors have a status of deconfigure...

Page 349: ...sors If any of the processors have a status of manually deconfigured reconfigure the processor s and boot the system to the SMS menus Power off the system using the white power button and look again at the status of the processors If all of the processors are still configured in the processor configuration deconfiguration menu the problem has been resolved If any of the processors have a status of...

Page 350: ... Replace the processor card specified by the location code 4B24 26FA 2 way processor card fault Replace the processor card specified by the location code 4B24 26FB 2 way processor card fault Replace the processor card specified by the location code 4B24 26FD 1 way processor card fault Replace the processor card specified by the location code 4B24 26FE 2 way processor card fault Replace the process...

Page 351: ...the system has one 2 way processor card or two 2 way processor cards look at word 13 in the service processor error log entry detail data If word 13 is not 7xxxD023 or 7xxxD0E1 replace the processor card specified by the location code If word 13 is 7xxxD023 or 7xxxD0E1 look for an earlier entry in the service processor error log of the form 4067xxxx 4507xxxx 4607xxxx or 4B2726FB that has not alrea...

Page 352: ...or card fault Replace the processor card specified by the location code 4B2A 26F6 1 way processor card fault Replace the processor card specified by the location code 4B2A 26F7 2 way processor card fault Replace the processor card specified by the location code 4B2A 26F8 1 way processor card fault Replace the processor card specified by the location code 4B2A 26FA 2 way processor card fault Replac...

Page 353: ...place the processor card specified by the location code 4B2C 26FB 2 way processor card fault Replace the processor card specified by the location code 4B2C 26FD 1 way processor card fault Replace the processor card specified by the location code 4B2C 26FE 2 way processor card fault Replace the processor card specified by the location code 4B2C 26FF 1 way processor card fault Replace the processor ...

Page 354: ...ocessor card specified by the location code 4B2F 26F8 1 way processor card fault Replace the processor card specified by the location code 4B2F 26FA 2 way processor card fault Replace the processor card specified by the location code 4B2F 26FB 2 way processor card fault Replace the processor card specified by the location code 4B2F 26FD 1 way processor card fault Replace the processor card specifi...

Page 355: ...very mode entered Information message A1FD 0001 Service processor flash recovery Insert Diskette 1 A1FD 0002 Service processor flash recovery Insert Diskette 2 A1FD 0003 Service processor flash recovery Insert Diskette 3 A1FD 0004 Service processor flash recovery Insert Diskette 4 Scan Dump Messages Error Code Description Action Possible Failing FRU A100 3000 Successful completion of scan dump Inf...

Page 356: ...mware 2 Check for operating system updates 3 CEC backplane Location U0 1 P1 B006 1409 Service processor program error 1 Update system firmware 2 CEC backplane Location U0 1 P1 B10F 1000 Service processor DRAM failure CEC backplane Location U0 1 P1 B10F 1002 Service processor failure CEC backplane Location U0 1 P1 B10F 1005 Service processor failure CEC backplane Location U0 1 P1 B10F 1007 Service ...

Page 357: ...AIX using the wrong image for this system No flashing took place the firmware level was not changed Retry the firmware update from AIX using the correct flash image B1xx 4600 Service processor failure CEC backplane Location U0 1 P1 B1xx 4601 System processor failure Go to MAP 1540 Problem Isolation Procedures on page 124 B1xx 4602 Description Hardware failure Actions 1 Was this error code logged j...

Page 358: ...D clock 2 CEC backplane Location U0 1 P1 B1xx 460B TOD battery failure TOD battery Location U0 1 P1 V3 B1xx 4611 Service processor failure 1 Processor card Location U0 1 P1 C1 2 CEC backplane Location U0 1 P1 B1xx 4620 Modem configuration failure 1 Check modem configuration files 2 Check for system firmware update 3 Modem 4 CEC backplane Location U0 1 P1 B1xx 4621 Modem disconnect failure 1 Check ...

Page 359: ...ssor Error Logs 3 Collect the SPCN trace data From the main service processor menu enter 3 to access the System Information menu Select option 9 the Power Control Network Utilities Menu Then select option 4 Collect and Display the SPCN Trace Data 4 Power on the system 5 Wait 10 minutes after the system has reached the AIX prompt Look at the AIX error log for new B1xx 4633 errors with the word 13 v...

Page 360: ...the old operator panel onto the new operator panel leave the new unprogrammed VPD module on the new operator panel Call service support for instructions B1xx 4648 CPU Backplane VPD or Power Source Go to MAP 1540 Problem Isolation Procedures on page 124 B1xx 4649 Power supply VPD failure CEC power supply Location U0 1 V1 U0 1 V2 B1xx 4650 A system processor failure has been detected by the service ...

Page 361: ...hot 5 Operator panel Location U0 1 L1 6 CEC backplane Location U0 1 P1 B1xx 4672 Critical temperature in I O subsystem 1 Check ambient temperature 2 Check air supply to fans 3 Check fans for proper installation and operation 4 Check for unsupported cards which may be too hot 5 I O subsystem planar U0 dd P1 B1xx 4681 JTAG scan interface 1 JTAG cabling 2 CEC backplane Location U0 1 P1 3 Processor ca...

Page 362: ...roblem has been corrected and the B1xx 4690 can be treated as an informational message with no actions required 3 Call service support B1xx 4691 Description System firmware to service processor interface failure System firmware surveillance time out Action 1 Check for system firmware updates 2 Go to the service processor main menu and select System Information Menu Then select Read Progress Indica...

Page 363: ...Location U0 1 P1 B1xx 469C Firmware to I O interface 1 Check for system firmware updates 2 CEC backplane Location U0 1 P1 B1xx 469E Service processor firmware failure 1 Check for system firmware updates 2 Go to MAP 1540 Problem Isolation Procedures on page 124 CEC minimum configuration 3 CEC backplane Location U0 1 P1 B1xx 469F Service processor failure 1 Check for system firmware updates 2 Go to ...

Page 364: ...scription Action Possible Failing FRU B1xx 4699 Service processor firmware error or informational message For complete information regarding this error code read through this entire section This is usually an indication of a problem in the communication path between the HMC and the service processor It may only be an informational message If the managed server is down go to the service processor e...

Page 365: ...mer or service representative 2311 Informational message Actions This is an informational message No action is required by the customer or service representative 2315 Informational message Actions This is an informational message No action is required by the customer or service representative 240A Informational message Actions This is an informational message No action is required by the customer ...

Page 366: ...e than the one that you were trying to install Apply if available 3 Call service support 9902 Mailbox LID data failure during firmware update Actions 1 Reset the system using the pin hole reset button on the operator panel Retry the operation that caused this error code 2 Check for a later level of firmware than the one that you were trying to install Apply if available 3 Call service support 9903...

Page 367: ...Obtain a new operator panel Do not swap the old VPD module onto the new operator panel Call service support for instructions on how to write the machine type and model into the new VPD module A20B Error requesting trace buffer for service processor Actions 1 Reset the service processor if possible 2 Check for system firmware updates Apply the updates if they are available A218 Unknown return code ...

Page 368: ...by activating the pinhole reset switch on the operator panel 3 Call service support Error Code B1xx 8FF0 The following error code was moved out of the Common Firmware Error Code table because of the size of the description column Error Code Description Action Possible Failing FRU B1xx 8FF0 Informational message No action required The data in these informational log entries may be used by support p...

Page 369: ...e problem persists B301 0019 HMC partition surveillance fault Contact your service representative if hte problem persists B301 0020 HMC partition surveillance fault Contact your service representative B301 0023 HMC partition surveillance fault Contact your service representative B301 0025 HMC partition surveillance fault Contact your service representative B301 0026 HMC partition surveillance faul...

Page 370: ...Progress Codes A scan dump is the collection of chip data that the service processor gathers after a system malfunction such as a checkstop or hang The scan dump data may contain chip scan rings chip trace arrays and SCOM contents For more information on scan dumps refer to Scan Log Dump Policy on page 370 The following table shows the error code produced by a scan dump Error Code Description Acti...

Page 371: ... This error code is generated by the customer performing Problem Determination in the Eserver pSeries 630 Model 6C4 and Model 6E4 User s Guide Type 102 keyboard 1 Keyboard 2 CEC backplane Location U0 1 P1 M0KB D003 The system did not respond to a keyboard entry This error code is generated by the customer performing Problem Determination in the Eserver pSeries 630 Model 6C4 and Model 6E4 User s Gu...

Page 372: ...ible Failing FRU M0SC SI01 Unable to load diagnostics This error code is generated by the customer performing Problem Determination in the Eserver pSeries 630 Model 6C4 and Model 6E4 User s Guide Go to Boot Problems Concerns on page 204 352 Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide ...

Page 373: ...ting Considerations for Online and Standalone Diagnostics Note When possible run online diagnostics in service mode Online diagnostics perform additional functions compared to standalone diagnostics Running online diagnostics in service mode ensures that the error state of the system that has been captured in NVRAM is available for your use in analyzing the problem The AIX error log and certain SM...

Page 374: ...reen displays and you are required to go through the DEFINE TERMINAL process again Online Diagnostics Modes of Operation Notes 1 When running online diagnostics on a partition in a partitioned system diagnostics can be run only on resources that are allocated to that partition 2 Online diagnostics can only be run in a partition with AIX installed The online diagnostics can be run in the following ...

Page 375: ...tion For more information about full system partitions see Full System Partition in theIBM Hardware Management Console for pSeries Installation and Operations Guide order number SA38 0590 10 Make sure that there are no media in the devices in the media subsystem 11 Enter any passwords if requested Running the Online Diagnostics in Service Mode with No HMC Attached Online diagnostics can be loaded ...

Page 376: ...de when you select Problem Determination on the DIAGNOSTIC MODE SELECTION menu To run the online diagnostics in concurrent mode you must be logged in to the AIX operating system and have proper authority to issue the commands if help is needed see the system operator The diag command loads the diagnostic controller and displays the online diagnostic menus Running the Online Diagnostics in Concurre...

Page 377: ...hen the online diagnostics are not installed and as a method of testing the disk drives that cannot be tested by the online diagnostics Note No error log analysis is done by the standalone diagnostics The CD ROM drive and the controller that controls it cannot be tested by the standalone diagnostics Standalone diagnostics v Are resident on CD ROM or a Network Installation Management NIM server v P...

Page 378: ...e running standalone diagnostics in an LPAR partition reboot the partition that will be running the standalone diagnostics Note If AIX is running type the shutdown command If Linux is running type the shutdown now h command 4 Immediately insert the Standalone Diagnostic CD into the CD ROM drive located on the media subsystem Do Not use the HMC s CD ROM drive to do this operation 5 When the keyboar...

Page 379: ...m 5 When the keyboard POST indicator appears press the F5 key on the directly attached keyboard or the number 5 key on the TTY keyboard 6 Enter any requested passwords 7 Follow any instructions to select the console 8 After the diagnostic controller loads DIAGNOSTIC OPERATING INSTRUCTIONS appear on the console display 9 Follow the displayed instructions to test the desired resources 10 When testin...

Page 380: ...ient on the NIM server v Enabling a client to run diagnostics from the NIM server Documentation for the AIX operating system is available from the IBM Eserver pSeries Information Center at http publib16 boulder ibm com pseries en_US infocenter base Select AIX documentation The AIX Documentation CD contains the base set of publications for the operating system including system management and end us...

Page 381: ... to the Network Parameters screen 9 If the NIM server is set up to allow pinging from the client system use the ping utility in the RIPL utility to verify that the client system can ping the NIM server Under the ping utility choose the network adapter that provides the attachment to the NIM server to do the ping operation If the ping returns with an OK prompt the client is prepared to boot from th...

Page 382: ...362 Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide ...

Page 383: ...veillance failure Service Processor Menus The service processor menus are divided into the following groups v General user menu the user must know the general access password v Privileged user menus the user must know the privileged access password If the system is powered off the service processor menus can be accessed locally or remotely on the following v Serial port 1 S1 v Serial port 2 S2 v H...

Page 384: ...tem Refer to Save or Restore Hardware Management Policies in the Introduction to Tasks and Service Aids section of the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems order number SA38 0509 Menu Inactivity The service processor exits menu mode after ten minutes of inactivity and displays a message indicating that it has done so Pressing any key on the virtual terminal windo...

Page 385: ...or error logs For an example refer to Service Processor Error Logs on page 402 v Read System POST Errors Displays additional error log information this option is only for service personnel v Exit from Menus Selecting this option will exit the service processor menus You can re enter the menus by pressing any key on the console Privileged User Menus The following menus are available to privileged u...

Page 386: ...99 Exit from Menus 0 v Service Processor Setup Menu See Service Processor Setup Menu on page 367 for more information v System Power Control Menu See System Power Control Menu on page 372 for more information v System Information Menu See System Information Menu on page 376 for more information v Language Selection Menu See Language Selection Menu on page 385 for more information v Call In Call Ou...

Page 387: ...g System Management Services on page 407 The general access password can be set only from service processor menus For security purposes the service processor counts the number of attempts to enter passwords The results of not recognizing a password within this error threshold are different depending on whether the attempts are being made locally at the system or remotely through a modem The error ...

Page 388: ... enabled the service processor sends information to all serial ports The serial port from which console mirroring is enabled is referred to as the active port The mirror port is determined when keyboard input is detected from one of the other ports From this point on the service processor sends information only to the active port and the mirror port This capability can be enabled by local or remot...

Page 389: ...te diskettes Follow the instructions on the screen When the update is complete the service processor reboots All system EPROMs that can be reprogrammed are updated at the same time and are as follows System power control network programming Service processor programming System firmware programming Run Time Abstraction Services v Serial Port Snoop Setup Menu Note This option is disabled in partitio...

Page 390: ...e range A810 to A8FF displays in the operator panel The xx characters will change as the scan log dump progresses If the xx characters do not change after five minutes the service processor is hung and must be reset When the scan log dump is complete depending on how the reboot policy is set the system will either Go to the standby state and the service processor menus will be available indicated ...

Page 391: ...nformation as possible to allow the complete analysis of hardware and software errors 4 Minimum The dump will include the smallest amount of information possible a minimum number of hardware scan log rings The complete dump will take the longest time to finish it may take as long as 1 5 hours on a fully configured system Option 3 Immediate Dump can only be used when the system is in the standby st...

Page 392: ...e For more information see System Power On Methods on page 391 v Ring Indicate Power On Menu RING INDICATE POWER ON MENU 1 Ring indicate power on Currently Enabled 2 Number of rings Currently 3 30 Refresh Modem Settings 98 Return to Previous Menu Ring indicate power on is enabled by default on both serial port 1 S1 and serial port 2 S2 When ring indicate power on is enabled call in is disabled If ...

Page 393: ...ystem parameter Automatically Restart Reboot After a System Crash This parameter might already be defined depending on the operating system or its version or level If the operating system automatic restart setting is defined it can be set to respond to a major fault by restarting or by not restarting See your operating system documentation for details on setting up operating system automatic resta...

Page 394: ...ogical partitioning operation with 3R0305dd and later levels of platform firmware and SuSE Linux SLES8 GA or SP1 there is a service processor menu option that provides compatibility between these versions of Linux and platform firmware The Linux compatibility mode should be enabled for these configurations The Linux compatibility mode is found in the boot mode submenu which is option 7 under the s...

Page 395: ...sabled Enabled selection is reset to Disabled The following describes each boot mode Boot to SMS Menu When this selection is enabled the system boots to the System Management Services SMS Menu Service Mode Boot from Saved List This selection causes the system to perform a service mode boot using the service mode boot list saved in NVRAM If the system boots AIX from the disk drive and AIX diagnosti...

Page 396: ...stem is displayed v Read Progress Indicators from Last System Boot Displays a number of the boot progress indicators which may include Service Processor checkpoints IPL checkpoints or AIX configuration codes from the previous system boot This information can be useful in diagnosing system faults Note If you are running from a partitioned system enter the partition ID 0 15 to display progress indic...

Page 397: ...s menu to deconfigure a processor and then reconfigure the processor at a later time An example of this menu follows PROCESSOR CONFIGURATION DECONFIGURATION MENU 77 Enable Disable CPU Repeat Gard Currently Enabled 78 Enable Disable Dynamic Processor Sparing if available Currently Disabled 1 0 3 0 00 Configured by system 2 1 3 1 00 Deconfigured by system 3 24 4 0 00 Configured by system 4 25 4 1 00...

Page 398: ...he operating system documentation before configuring or deconfiguring a processor to ensure that the correct processor is selected 2 To determine the number of processors available to AIX run the following command on the AIX command line bindprocessor q 3 The number of processor available to Linux can be determined by issuing the following command on the Linux command line cat proc cpuinfo grep PO...

Page 399: ...4 26 00 Configured by system 8 4 27 00 Configured by system 98 Return to Previous Menu Note This table is built from vital product data collected during the last boot sequence The first time the system is powered on or after the system s nonvolatile RAM NVRAM has been erased this table may be empty The table is rebuilt during the next boot into the operating system The fields in the previous table...

Page 400: ...y Power Subsystem FRU Code Levels Not Applicable 98 Return to Previous Menu 0 Lamp Test for All Operator Panels Selecting this option tests the media drawer operator panel s indicators by causing them to blink on and off for approximately 30 seconds Display I O Type This option displays the I O type of the CEC drawer as well as any external I O drawers that are attached to the CEC The I O drawer a...

Page 401: ...e up to 5 minutes for the trace data to be dumped to the screen The SPCN trace data will be displayed on the screen An example of this output follows Please wait Power Trace Data Start 00000000ffffffffffff0006158800a00 0061574a00000060200353700060210031300060242000000060241040b0006110a004 00006110902000006110208040000000000061102080b0006041000000006d0e385000 006110300000006110902000006040200000006...

Page 402: ... Option 1 is selected a list of location codes of the I O subsystems and the system unit drawer is shown The screen is similar to the following 1 U0 2 P1 2 U0 3 P1 Enter number corresponding to the location code or press Return to continue or x to return to the menu 382 Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide ...

Page 403: ...processor cards this menu is active after the first boot Note The first time the system is booted after NVRAM is cleared Not Applicable displays under Performance Mode Setup Menu on the screen This might also happen if the service processor is replaced or the processor cards are upgraded If Performance Mode Setup Menu is selected when Not Applicable displays the screen the system responds with Not...

Page 404: ... hardware data prefetching exists Turbo Database Mode Optimizes system operation for environments where there is a large amount of data sharing among processes running concurrently on the system v L3 Mode Menu This function is not applicable to this system v Remote I O RIO Link Speed Set Up Menu This option is used to change the speed of the RIO interface to external drawers On this system setting...

Page 405: ...Mbps 0 This setting will remain in effect until it is changed or NVRAM is cleared Language Selection Menu The service processor menus and messages are available in various languages This menu allows selecting languages in which the service processor and system firmware menus and messages are displayed LANGUAGE SELECTION MENU 1 English 2 Francais 3 Deutsch 4 Italiano 5 Espanol 98 Return to Previous...

Page 406: ...erial Port Speed Setup Menu 4 Telephone Number Setup Menu 5 Call Out Policy Setup Menu 6 Customer Account Setup Menu 7 Call Out Test NOT supported in LPAR mode 98 Return to Previous Menu 99 Exit from Menus 0 v Modem Configuration Menu see Modem Configuration Menu on page 387 v Serial Port Selection Menu see Serial Port Selection Menu on page 387 v Serial Port Speed Setup Menu see Serial Port Speed...

Page 407: ...Ports 1 Serial port 1 2 Serial port 2 Modem Configuration File Name 5 none9 modem_z_sp 6 modem_f_sp 10 modem_m1_sp 7 modem_f0_sp 11 modem_m0_sp 8 modem_f1_sp 12 modem_m1_sp 30 Save configuration to NVRAM and Configure modem 98 Return to Previous Menu 0 For information on choosing a modem configuration file see Sample Modem Configuration Files on page 597 and Transfer of a Modem Session on page 601...

Page 408: ...port speeds 50 600 4800 75 1200 7200 110 1800 9600 134 2000 19200 150 2400 38000 300 3600 57600 115200 Telephone Number Setup Menu Note These menus are available however the function of calling out to report a system failure is normally handled by the Service Focal Point application running on the HMC Use this menu to set or change the telephone numbers for reporting a system failure Telephone Num...

Page 409: ...er to enter For test purposes use a test number which you can change later see the note on page 400 Note If the system is running in partitioned mode call out is disabled However if the system is booted in full system partition mode at least one of the preceding three telephone numbers must be assigned in order for the call out test to complete successfully v Customer Voice Telephone Number is the...

Page 410: ...ustomer Account Setup Menu 1 Customer Account Number Currently Unassigned 2 Customer RETAIN Login userid Currently Unassigned 3 Customer RETAIN login password Currently Unassigned 98 Return to Previous Menu 0 v Customer Account Number is assigned by your service provider for record keeping and billing If you have an account number enter it Otherwise leave this field unassigned v Customer RETAIN Lo...

Page 411: ... ac power see Enable Disable Unattended Power On Mode in the SYSTEM POWER CONTROL MENU When ac power is restored the system returns to the power state at the time ac loss occurred For example if the system was powered on when ac loss occurred it reboots restarts when power is restored If the system was powered off when ac loss occurred it remains off when power is restored v Timed power on refer t...

Page 412: ...cy Setup Menu and the OS automatic restart settings see the operating system documentation if you are running in a full system partition Operating system surveillance is disabled in partitioned systems If you are using the AIX operating system the menu item under SMIT for setting the restart policy is Automatically Reboot After Crash The default is false When the setting is true and if the service...

Page 413: ...1 Yes1 Restarts None Yes No None Yes Yes1 Restarts False2 No1 No False2 No1 Yes1 Restarts False2 Yes No False2 Yes Yes1 True No1 No True No1 Yes1 Restarts True Yes No Restarts True Yes Yes1 Restarts 1 Service processor default 2 AIX default Note In a partitioned system the service processor s supplemental restart policy is the only setting that is used Firmware Updates The following topics provide...

Page 414: ...omputer pSeries or RS 6000 system with Internet access This method and contacting your service representative are the only two ways to acquire a set of firmware update diskettes they cannot be created by using the service processor menus or by using the operating system Retain and store the latest firmware diskettes each time the firmware gets updated in the event that the firmware becomes corrupt...

Page 415: ...AIX command line by typing lscfg vp grep p Platform A line that begins with ROM level alterable displays the firmware level that is currently on the system v Looking at the top of the service processor main menu If the system is running Linux the platform firmware level can be determined by any one of the following methods v If the system was installed prior to May of 2003 and has not had a firmwa...

Page 416: ...ion indicates that this is an update image for your system yy is the year mm is the month and dd is the day of the update file 4 After the update file has been written to the tmp fwupdate directory enter the following commands cd usr lpp diagnostics bin then either of these commands depending on the name of the update file update_flash f tmp fwupdate RRyymmdd img OR update_flash f tmp fwupdate 3Ry...

Page 417: ...rity v All other partitions except the one with service authority must be shut down v The partition with service authority must own the device from which the firmware update image will be read v It is recommended that the partition with service authority have a hard disk If the required devices are not in the partition with service authority the customer or system administrator must reassign the a...

Page 418: ...te for detailed instructions on the latest image provided Note The update process can take up to 60 minutes and the system reboots itself during the update process Configuring and Deconfiguring Processors or Memory All failures that crash the system with a machine check or check stop even if intermittent are reported as a diagnostic callout for service repair To prevent the recurrence of intermitt...

Page 419: ...vice processor monitors the system and the system monitors the service processor This monitoring is accomplished by periodic samplings called heartbeats Surveillance is available during the following phases v System firmware bringup automatic v Operating system runtime optional Note Operating system surveillance is disabled in partitioned systems System Firmware Surveillance System firmware survei...

Page 420: ...he reboot restart policy settings See Service Processor Reboot Restart Recovery on page 392 If surveillance is selected from the service processor menus that are only available at bootup surveillance is enabled by default as soon as the system boots From service aids the selection is optional Call Out Call Home Note Call out is disabled on partitioned systems The call out function is handled by th...

Page 421: ...nt forward the service processor sends information to the active port and the mirror port only Console mirroring ends when the service processor releases control of the serial ports to the system firmware Console mirroring is supported on serial port 1 S1 serial port 2 S2 and serial port 3 S3 Remote attachment through modem is supported on serial port 1 S1 and serial port 2 S2 System Configuration...

Page 422: ...ich is also referred to as Greenwich mean time GMT Operating system error logs have additional information available and can time stamp with local time Entering an error number provides nine words of system reference code SRC data an example menu follows Detail 6005 SRC word11 B1004999 word12 0110005D word13 00000000 word14 00000000 word15 00001111 word16 00000000 word17 B1004AAA word18 0114005D w...

Page 423: ...rogress Indicator Log B0FF 0539 17 0538 17 0539 17 0538 17 0539 17 0581 0538 17 0539 12 0538 12 0539 0821 01 K1 00 0539 0728 01 R1 00 00 0539 0664 40 60 00 1 0 0539 0777 U0 1 P2 I1 E1 0539 0742 U0 1 P2 I2 E1 0539 0776 U0 1 P2 I3 T1 E139 E1FB E139 E183 Press Return to continue or x to return to menu EAA1 U0 1 P1 I4 E172 U0 1 P1 E172 U0 1 P1 I4 E172 U0 1 P1 94BB 9109 9380 9108 9107 9106 9105 9118 91...

Page 424: ... work and code areas v Service Processor Unattended Start Mode Checks To assist fault recovery If unattended start mode is set the service processor automatically reboots the system The service processor does not wait for user input or power on command but moves through the phase and into the bring up phase Access the SMS menus or the service processor menus to reset the unattended start mode Stan...

Page 425: ... been loaded and become fully operational in system memory The end of this phase is indicated by LPAR on the operator panel At this point the server can start multiple logical partitions that would be activated through the HMC interface The bring up phase components are as follows v Retry Request Check The service processor checks to see if the previous boot attempt failed If the specified number ...

Page 426: ...installed and surveillance enabled the service processor monitors the system heartbeat If the heartbeat times out the service processor places an outgoing call This is different from the bring up phase scenario where the specified number of reboot attempts are made before placing an outgoing call v HMC surveillance On an HMC managed system the service processor monitors the communication link betw...

Page 427: ...ystem partition restart the system 2 For a partitioned system watch the virtual terminal window on the HMC For a full system partition watch the firmware console 3 Look for the POST indicators memory keyboard network scsi speaker which appear across the bottom of the screen Press the numeric 1 key after the word keyboard appears and before the word speaker appears For more information on the POST ...

Page 428: ...e key that is shown on the screen For example m or M returns you to the main menu On each menu screen you are given the option of choosing a menu item and pressing Enter if applicable or selecting a navigation key Select Language Note Your TTY must support the ISO 8859 character set to properly display languages other than English This option allows you to change the language used by the text base...

Page 429: ...u boot your system If you previously had set a privileged access password and want to remove it select Remove Privileged Access Password View Error Log Use this option to view or clear your system s error log A menu similar to the following displays when you select this option Error Log Date Time Error Code Location Entry 1 01 04 96 12 13 22 25A80011 00 00 Entry 2 no error logged 1 Clear error log...

Page 430: ...vices Type the number of the menu item and press Enter or Select a Navigation key _ When an adapter is selected the network parameters menu displays Network Parameters 10 100 Mbps Ethernet PCI Adapter II U0 1 P1 E1 1 IP Parameters 2 Adapter Parameters 3 Ping Test Navigation keys M return to main menu ESC key return to previous screen X eXit System Management Services Type the number of the menu it...

Page 431: ...1 1 Speed Duplex 2 Spanning Tree Enabled 3 Protocol Navigation keys M return to main menu ESC key return to previous screen X eXit System Management Services Type the number of the menu item and press Enter or Select a Navigation key _ Selecting the Speed Duplex option allows you to set the interface speed at which the card will run and half versus full duplex The current setting is indicated by A...

Page 432: ...col option allows you to set the appropriate protocol for your network as shown below Protocol 10 100 Mbps Ethernet PCI Adapter II U0 1 P1 E1 1 Standard 2 IEEE802 3 Navigation keys M return to main menu ESC key return to previous screen X eXit System Management Services Type the number of the menu item and press Enter or Select a Navigation key _ Select the ping test option from the network parame...

Page 433: ...e number of the menu item and press Enter or Select a Navigation key _ Select Console Note This option is not available in partitioned systems The Select Console utility allows the user to select which console to use to display the SMS menus This selection is only for the SMS menus and does not affect the display used by the operating system Follow the instructions that display on the screen The f...

Page 434: ...llows you to set the boot list Multiboot Startup Toggles the multiboot startup flag which controls whether the multiboot menu is invoked automatically on startup If Select Install or Boot a Device is selected the following menu displays Select Device Type 1 Diskette 2 Tape 3 CD DVD 4 IDE 5 Hard Drive 6 Network 7 None 8 List All Devices Navigation keys M return to main menu ESC key return to previo...

Page 435: ... the number of the menu item and press Enter or Select a Navigation key _ The appropriate device can then be selected for this boot or installation When a device is selected for installing the operating system or to boot from the Select Task menu allows you to get more information about the device or to boot from that device in normal mode or service mode The following is an example of this menu S...

Page 436: ...w and change the customized boot list which is the sequence of devices read at startup Configure Boot Device Order 1 Select 1st Boot Device 2 Select 2nd Boot Device 3 Select 3rd Boot Device 4 Select 4th Boot Device 5 Select 5th Boot Device 6 Display Current Setting 7 Restore Default Setting Navigation keys M return to main menu ESC key return to previous screen X eXit System Management Services Ty...

Page 437: ...are attached to it An example of this menu for the first adapter in the previous example is as follows Select Device Device Current Device Number Position Name 1 1 SCSI 18 GB Harddisk loc U1 9 P1 Z1 A8 0 2 SCSI 18 GB Harddisk loc U0 9 P1 Z1 A9 0 3 None Navigation keys M return to main menu ESC key return to previous screen X eXit System Management Services Type the number of the menu item and pres...

Page 438: ...eturn to main menu ESC key return to previous screen X eXit System Management Services Type the number of the menu item and press Enter or Select a Navigation key _ The Set Boot Sequence option allows you to set the location of the device in the boot list Display Current Settings This option displays the current setting of the customized boot list An example of this menu with one device in the boo...

Page 439: ...led 2 CD ROM drive if installed 3 Tape drive if installed 4 Hard disk drive if installed 5 Network adapter Multiboot Startup Multiboot Startup toggles the multiboot startup flag which controls whether the multiboot menu is invoked automatically on startup Exiting System Management Services After you have finished using the system management services type x for exit to boot your system or partition...

Page 440: ...420 Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide ...

Page 441: ...stem or the devices that attach to the system It is the responsibility of the customer to ensure that the outlet is correctly wired and grounded to prevent an electrical shock Before installing or removing signal cables ensure that the power cables for the system unit and all attached devices are unplugged When adding or removing any additional devices to or from the system ensure that the power c...

Page 442: ...m on page 586 CD ROM Drive Media Drives Diskette CD ROM Tape or Disk Drive on page 466 CEC Backplane Central Electronics Complex CEC Backplane on page 508 Covers Covers on page 431 Disk Drive Hot Plug Disk Drives on page 470 Disk Drive Backplane Disk Drive Backplane on page 480 Disk Drive Configuration or Deconfiguration Deconfiguring Removing or Configuring a Disk Drive on page 470 Diskette Drive...

Page 443: ...e an antistatic wrist strap available use it while handling the device v Do not remove the device from the antistatic bag until you are ready to install the device in the system v With the device still in its antistatic bag touch it to a metal frame of the system v Grasp cards and boards by the edges Hold drives by the frame Avoid touching the solder joints or pins v If you need to lay the device ...

Page 444: ... System with an HMC Attached and AIX Installed The HMC user interface provides a power off function to turn off the power to the system If the system is logically partitioned AIX in each partition may be stopped individually to make repairs If the system power must be turned off all of the logical partitions must be stopped AIX provides hot swap procedures for adapters and devices that support hot...

Page 445: ... Attention Using the power on button on the operator panel or commands at the HMC to power off the system can cause unpredictable results in the data files The next IPL will also take longer to complete if all applications in all partitions are not stopped beforehand Starting the System without an HMC Attached Power on the system only after all of the following steps are completed v All I O drawer...

Page 446: ... system If a system operator panel is available the power on button on the operator panel can be pushed to initialize the system but the preferred method is to use the HMC if you are booting logical partitions Progress indicators also referred to as checkpoints are visible on the operator panel display if available as the system power is turned on The power LED on the base system stops blinking an...

Page 447: ...e service position as described in Placing the Model 6C4 into the Service Position on page 429 2 Remove the retaining screw located on the side of the release latch 3 Pull the release latch off the latch bracket post 1 System Drawer Release Latch 5 System Drawer Release Latch 2 System Drawer Release Latch Bracket Right 6 Retaining Screws 3 Model 6C4 7 Release Latch Retaining Screw 4 System Drawer ...

Page 448: ...Latch Bracket Removal To remove the Model 6C4 drawer release latch brackets do the following 1 Open the front rack door and place the system into the service position as described in Placing the Model 6C4 into the Service Position on page 429 2 Remove the front bezel as described in Front Bezel Removal Model 6C4 on page 442 3 Remove the release latch as described in Drawer Release Latch Removal on...

Page 449: ...e position it is essential that all stability plates must be firmly in position to prevent the rack from toppling Ensure that only one system drawer at a time is in the service position Before doing any service actions inside the Model 6C4 you must put the system into the service position To place the system into the service position do the following 1 Open the front rack door 2 If your system is ...

Page 450: ...tabs located on each rail See the illustration on page 430 for the location of the release tabs 2 Ensure the system drawer release latches located on the system drawer are in the open position See the illustration on page 430 for the location of the system drawer release latches 3 Push the system drawer straight back into the rack until both system drawer release latches have locked into position ...

Page 451: ...e cover up and off the system drawer Attention For proper cooling and airflow replace the cover before turning on the system Operating the system for extended periods of time over 30 minutes with the cover removed might damage the system components 1 Thumbscrews 4 Access Cover Locking Tab 2 Service Access Cover 5 Upper Chassis Ledge 3 Model 6C4 Service Access Cover Replacement Model 6C4 To replace...

Page 452: ... Cap 4 Bezel Door 2 Top Cap Rear Locking Tabs 5 Bezel 3 Top Cap Front Locking Tabs 6 Model 6E4 Top Cap Replacement Model 6E4 To replace the top cap do the following 1 Align and then insert the two tabs located on the back bottom edge of the top cap with the two mating slots located on the top cover 2 Rotate the cover down snapping the two lower front tabs into place on the operator panel bracket 3...

Page 453: ...m chassis 8 Remove the front screw that secures the top cover to the right panel assembly This screw is located on the front inside edge of the system just below the top cover 9 Remove the back cover as described in Back Cover Removal Model 6E4 on page 437 10 From the back of the system remove the rear screw that secures the top cover to the right panel assembly This screw is located on the rear i...

Page 454: ... Replacement Model 6E4 on page 438 9 Mount and then align the operator panel bracket ensuring that the operator panel bracket screw clearance holes are exactly centered over their mating screw holes located on the top cover 10 With a retaining screw secure one of the operator panel bracket corners Repeat this step securing a second corner on the operator panel bracket diagonally across from the fi...

Page 455: ...ng Slot 2 Locking Tab Slot for Outer Side Cover 5 Thumbscrew 3 Outer Side Cover Outer Side Cover Replacement Model 6E4 To replace the outer side cover do the following 1 Place the bottom edge retaining slot of the outer side cover over the outer edge of the system base 2 Pivot the outer side cover up toward the top of the system 3 Align the four top locking tab slots located on the outer side cove...

Page 456: ...ward the rear of the system drawer After the front of the service access cover has cleared the front chassis ledge lift the cover out of the system Attention For proper cooling and airflow replace the cover before turning on the system Operating the system for extended periods of time over 30 minutes with the cover removed might damage the system components 1 Model 6E4 4 Service Access Cover 2 Ser...

Page 457: ...chassis ledge 3 Tighten the three thumbscrews located on the rear of the cover Back Cover Removal Model 6E4 To remove the back cover do the following 1 Grasp each side of the back cover and pull straight up and then away from the system This action releases the two top and two bottom tabs that secure the cover to the back of the system See the following illustration for the tab locations 2 Put the...

Page 458: ...he release tab located at the top of the access cover 4 Gently pull the top of the access cover out and away from the system Note The two alignment tabs that are located on the bottom front edge of the access cover must be lifted up and then out of their slots 5 Put the cover in a safe place 1 Model 6E4 4 Disk Drive Access Cover 2 Bezel Door 5 Alignment Tabs 3 Disk Drive Access Cover Release Tab D...

Page 459: ...ce access cover as described in Outer Side Cover Removal Model 6E4 on page 435 7 Remove the top cover as described in Top Cover Removal Model 6E4 on page 433 8 Remove the four retaining screws that secure the system chassis to the system base 9 Use three people to lift the system up and off the alignment pins 10 To remove the system base plate lay the system onto its side and remove the four retai...

Page 460: ...e 3 Using four retaining screws secure the system chassis to the system base 4 Replace the top cover as described in Top Cover Replacement Model 6E4 on page 434 5 Replace the outer side cover as described in Outer Side Cover Replacement Model 6E4 on page 435 6 Replace the back cover as described in Back Cover Replacement Model 6E4 on page 438 7 Replace the top cap as described in Top Cap Replaceme...

Page 461: ...ft the door up to release it from the lower retaining post 1 Model 6E4 4 Bezel Door 2 System Handle Assembly 5 Bezel Door Handle 3 Bezel Door Top Retaining Post 6 Bezel Door Lock Tab 7 Bezel Door Lower Retaining Post Bezel Door Replacement To replace the bezel door do the following 1 Place the bezel door on the lower retaining post See the preceding illustration 2 Rotate the bezel door toward the ...

Page 462: ...nch Rack Front Bezel Replacement Model 6C4 To replace the front bezel do the following 1 Open the front rack door and place the system into the service position as described in Placing the Model 6C4 into the Service Position on page 429 2 Seat the two tabs located on the bottom edge of the bezel into their mating slots located on the bottom edge of the system 3 Pivot the bezel up aligning the rele...

Page 463: ...del 6E4 4 Front Door 2 Bezel release lever 5 Lower Bezel Locking Tab Quantity 2 3 Front Bezel 6 Lower Bezel Retaining Slots Quantity 2 Front Bezel Replacement Model 6E4 To replace the front bezel do the following 1 Place the two lower bezel locking tabs into the retaining slots located on the chassis base 2 Rotate the bezel up toward the top of the chassis ensuring that the aligning pins are align...

Page 464: ...Linux operating system installed follow the non hot pluggable adapter procedures Note A PCI adapter is only hot pluggable if the PCI adapter is supported for hot plug applications See the PCI Adapter Placement Reference order number SA38 0538 for complete information regarding your PCI adapter Accessing Hot Plug Management Functions Note Removing or installing a hot pluggable PCI adapter requires ...

Page 465: ... prior to the actual operation The selected PCI slot will go into the Action state and finally into the On state Note The system will indicate the slot holds an Unknown device until you perform the Install Configure Devices Added After IPL option to configure the adapter Replace Remove a PCI Hot Plug Adapter Allows the user to remove an existing adapter or replace an existing adapter with an ident...

Page 466: ...ect method to configure the replacement device Non Hot Pluggable PCI Adapter Removal To remove a PCI adapter do the following 1 On a Model 6C4 open the front and rear rack doors and place the system into the service position as described in Placing the Model 6C4 into the Service Position on page 429 On a Model 6E4 open the bezel door 2 Shut down the system as described in either Stopping the Syste...

Page 467: ...have other options to install refer to Procedure List on page 422 If you do not have other options to install continue on to the next step 14 Replace the service access cover as described in Service Access Cover Replacement Model 6C4 on page 431 or Service Access Cover Replacement Model 6E4 on page 437 15 On a Model 6C4 put the system drawer back into the operating position as described in Returni...

Page 468: ...pping the System with an HMC Attached and Linux Installed on page 425 3 Disconnect the power source to the system Note This system may be equipped with a second power supply Before continuing with this procedure ensure that the system has been completely disconnected from its power source 4 Remove the service access cover as described in Service Access Cover Removal Model 6C4 on page 431 or Servic...

Page 469: ...cked position 3 Adapter Retainer Assembly retainer seat down and the retainer clip in the unlocked position 4 Adapter Retainer Assembly retainer seat down and the retainer clip in the locked position 5 PCI adapter face plate dotted lines 14 Replace the service access cover as described in Service Access Cover Replacement Model 6C4 on page 431 or Service Access Cover Replacement Model 6E4 on page 4...

Page 470: ...o the service position as described in Placing the Model 6C4 into the Service Position on page 429 On a Model 6E4 open the bezel door 2 Remove the service access cover as described in Service Access Cover Removal Model 6C4 on page 431 or Service Access Cover Removal Model 6E4 on page 436 3 Determine which adapters you plan to remove 4 Record the slot number and location of each adapter being remov...

Page 471: ...ion entry displays as unknown 18 Press the Tab key until the entry field displays the remove operation and then press the Enter key Follow the instructions that display on the screen until you are instructed to remove the adapter 19 When you are instructed to remove the adapter from the adapter slot disconnect any cables that are connected to the adapter being removed 20 Before handling any card b...

Page 472: ...t have other adapters to remove continue with the next step OR If you have other adapters to remove press the F3 key to return to the PCI Hot Plug Manager menu and then return to step 14 on page 450 29 Press F10 to exit the Hot Plug Manager 30 If you have added removed or replaced any adapters run the diag a command If the system responds with a menu or prompt follow the instructions to complete t...

Page 473: ... CD onto the hard disk or by mounting the CD in the CD ROM drive To replace a hot plug PCI adapter do the following 1 On a Model 6C4 open the front and rear rack doors and place the system into the service position as described in Placing the Model 6C4 into the Service Position on page 429 On a Model 6E4 open the bezel door 2 Remove the service access cover as described in Service Access Cover Rem...

Page 474: ...action state d Completely remove the hot plug adapter from the slot The LED goes off e Reinstall the adapter ensuring that it is correctly seated Press Enter f Select F3 to return to the PCI Hot Plug Adapter Menu g Select Install Configure Devices Added after IPL h Select F3 to return to the PCI Hot Plug Adapter Menu i Connect the appropriate cables and devices to the adapter j Select List PCI Hot...

Page 475: ...s and gold edge connectors on the adapter 24 Place the adapter component side up on a flat static protective surface 25 Set any jumpers or switches as instructed by the adapter manufacturer 26 Replace the adapter into the adapter slot Carefully grasp the adapter by the edges and align the adapter in the slot guides Insert the adapter fully into the adapter slot connector If you are installing a fu...

Page 476: ...not use Install Configure Devices Added After IPL if your system is set up to run HACMP clustering Consult with your system administrator or software support to determine the correct method to configure the replacement device 32 If you do not have other adapters to replace continue with the next step OR If you have other adapters to replace press the F3 key to return to the PCI Hot Plug Manager me...

Page 477: ...l 6E4 on page 436 3 Refer to the PCI Adapter Placement Reference order number SA38 0538 for information regarding slot restrictions for adapters that can be used in this system 4 If necessary remove the adapter expansion slot shield 5 Before handling any card board or memory DIMM be sure to use your electrostatic discharge strap to minimize static electric discharge Refer to Handling Static Sensit...

Page 478: ...d the retainer clip in the unlocked position 14 Follow the instructions on the screen to install the adapter until the LED for the specified PCI slot is set to the Action state See Component LEDs on page 544 15 When you are instructed to install the adapter in the adapter slot carefully grasp the adapter by the edges and align the adapter in the slot guides Insert the adapter fully into the adapte...

Page 479: ...r clip in the locked position 5 PCI adapter faceplate dotted lines 17 Replace the service access cover as described in Service Access Cover Replacement Model 6C4 on page 431 or Service Access Cover Replacement Model 6E4 on page 437 18 On a Model 6C4 push the system drawer back into the operating position as described in Returning the Model 6C4 to the Operating Position on page 430 19 Connect the a...

Page 480: ...ion as described in Placing the Model 6C4 into the Service Position on page 429 On a Model 6E4 open the bezel door 2 Shut down the system as described in either Stopping the System without an HMC Attached on page 424 Stopping the System with an HMC Attached and AIX Installed on page 424 or Stopping the System with an HMC Attached and Linux Installed on page 425 3 Disconnect the power source from t...

Page 481: ...and firmly press the replacement fan into the docking connector closest to the back of the chassis 5 Ensure the cooling fan access cover springs back to the closed position 6 Replace the service access cover as described in Service Access Cover Replacement Model 6C4 on page 431 or Service Access Cover Replacement Model 6E4 on page 437 7 On a Model 6C4 put the system drawer back into the operating ...

Page 482: ...ight not be spinning or is not spinning fast enough to help cool the system unit Hot Swap Processor Fan Removal If you are servicing one of the processor cooling fan assemblies do the following 1 Lift the processor fan access cover 2 Place your thumb and index finger into the two finger holes located on the top of the faulty fan 3 Lift the faulty fan out of the system Notes a The processor cooling...

Page 483: ...r Fan Amber LED 9 Adapter Cooling Fan Retaining Bracket 4 Finger Holes 10 PCI Adapter Cooling Fan Assembly Fan 4 5 Processor Card Cooling Fan Fan 1 11 PCI Adapter Cooling Fan Assembly Fan 3 6 Processor Card Cooling Fan Fan 2 12 PCI Adapter Fan Amber LED 13 Adapter Cooling Fan Front Connector Chapter 9 Removal and Replacement Procedures 463 ...

Page 484: ...ry to the crontab file to wall a warning message every 12 hours to alert or remind the customer of the problem Replacing the faulty part does not clear this crontab entry so unless the crontab file is edited to remove this entry the customer continues to be reminded of the failure despite its having been repaired Use the crontab l command to read the crontab file to determine if an entry exists Us...

Page 485: ...Model 6E4 close the bezel door Hot Swap PCI Adapter Fan Replacement Attention The system will power off if the failing PCI cooling fan has not been exchanged within five minutes When installing a hot swap PCI adapter cooling fan do the following 1 Before inserting the fan assembly into the fan cage ensure that the fan connector located on the fan housing is facing the front of the system 2 Insert ...

Page 486: ...topping the System with an HMC Attached and AIX Installed on page 424 or Stopping the System with an HMC Attached and Linux Installed on page 425 4 Disconnect the power source to the system Note This system may be equipped with a second power supply Before continuing with this procedure ensure that the power source to the system has been completely disconnected 5 Remove the service access cover as...

Page 487: ...ck 2 Model 6C4 7 Optional Media Device for example Tape Drive DVD CD ROM Diskette Drive 3 Media Carrier Tray 8 IDE CD ROM 4 Diskette Drive Optional 9 Media Carrier Trays 5 Diskette Drive Cage Optional 10 Front Bezel Chapter 9 Removal and Replacement Procedures 467 ...

Page 488: ...Optional 3 Media Carrier Trays 9 Diskette Drive Cage Optional 4 Front Bezel 10 Diskette Drive Optional 5 Bezel Door 11 Outer Side Cover 6 Optional Media Device for example Tape Drive DVD CD ROM Diskette Drive 12 Service Access Cover 468 Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide ...

Page 489: ...s to the drive 6 Replace the bezel as described in Front Bezel Replacement Model 6C4 on page 442 or Front Bezel Replacement Model 6E4 on page 443 7 Replace the service access cover as described in Service Access Cover Replacement Model 6C4 on page 431 or Service Access Cover Replacement Model 6E4 on page 437 8 If you are servicing a Model 6C4 push the system drawer back into the operating position...

Page 490: ...IBM Eserver pSeries Information Center at http publib16 boulder ibm com pseries en_US infocenter base Select AIX documentation The AIX Documentation CD contains the base set of publications for the operating system including system management and end user documentation 3 At the command line type smitty 4 Select System Storage Manager Physical and Logical Storage and press Enter 5 Select Logical Vo...

Page 491: ...es Information Center at http publib16 boulder ibm com pseries en_US infocenter base Select AIX documentation The AIX Documentation CD contains the base set of publications for the operating system including system management and end user documentation 14 Press F10 to exit smitty Hot Plug Disk Drive Removal Attention Before you perform the following procedure ensure that the customer has taken app...

Page 492: ...ndle on the disk drive into the open position perpendicular to the drive and pulling the hot plug disk drive away from the bay The lit LED on the disk drive will turn off when the disk drive is removed 1 Model 6C4 3 Disk Drive Release Handle 2 Disk Drive 4 Front Bezel 1 Model 6E4 3 Disk Drive Release Handle 2 Disk Drive 4 Disk Drive Access Cover 13 Press F10 to exit smitty 472 Eserver pSeries 630 ...

Page 493: ... hot plug disk drive do the following 1 Ensure the tray handle is open perpendicular to the drive 2 Align the drive tray assembly so that it engages the guide rails in the bay 3 Push the drive assembly into the bay until the tray handle engages the lock mechanism 4 Push the tray handle in until it locks The lit LED on the disk drive will turn on 5 Log in as root user 6 At the command line type smi...

Page 494: ...el 6C4 into the Service Position on page 429 6 Remove the service access cover as described in Service Access Cover Removal Model 6C4 on page 431 or Service Access Cover Removal Model 6E4 on page 436 7 Disconnect all power and signal cables from the media drives located in media bay 1 and media bay 2 Then remove the media drives as described in Media Removal on page 466 8 Remove the front bezel as...

Page 495: ... connectors from their docking connectors located on the CEC backplane As the connectors begin to separate grasp the front end of the PCI riser card and pull it up and out of the system Put the PCI riser card in a safe place Notes a The PCI riser card may require up to 60 pounds of pulling force to free it from the docking connectors Depending on the system drawer s location in the rack it is stro...

Page 496: ... Access Cover 6 Media Support Tray 2 PCI Adapters 7 Front Bezel 3 PCI Riser Card 8 IDE CD ROM 4 Model 6C4 9 Processor Card Assembly 2 5 Media Device 10 Processor Filler Panel 476 Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide ...

Page 497: ... Access Cover 9 IDE CD ROM 3 PCI Adapters 10 Front Bezel 4 PCI Riser Card 11 Bezel Door 5 Back Cover 12 System Stabilizer Foot 6 Model 6E4 13 Processor Card Assembly 2 7 Media Device Support Tray 14 Processor Filler Panel Chapter 9 Removal and Replacement Procedures 477 ...

Page 498: ...system drawer be removed from the rack If you are servicing a Model 6E4 it is strongly recommended that the system be placed on its side on a flat and stable surface To avoid potential breakage the Model 6E4 stabilizer foot closest to the desktop or floor is free from resting on any surface 1 PCI Riser Card 3 CEC Backplane Connectors to PCI Riser Card Connectors 2 CEC Backplane 4 Push Labels b To ...

Page 499: ...om which they were removed Refer to Media Replacement on page 469 12 Reconnect all power and signal cables to their respective media drives 13 Replace the front bezel as described in Front Bezel Replacement Model 6C4 on page 442 or Front Bezel Replacement Model 6E4 on page 443 14 Replace the service access cover as described in Service Access Cover Replacement Model 6C4 on page 431 or Service Acce...

Page 500: ...tion on page 429 6 Remove the service access cover as described in Service Access Cover Removal Model 6C4 on page 431 or Service Access Cover Removal Model 6E4 on page 436 7 Remove the front bezel as described in Front Bezel Removal Model 6C4 on page 442 or Front Bezel Removal Model 6E4 on page 443 8 Disconnect and label all cables from the media drives located in media bay 1 and media bay 2 then ...

Page 501: ...the system 22 Remove the six retaining screws attached to the disk drive backplane Model 6C4 Disk Drive Backplane Removal 1 Service Access Cover drawer 9 Model 6C4 Chassis 2 PCI Adapters 10 Disk Drive 4 Pack 3 PCI Riser Card 11 Media Device 4 PCI Cooling Fan 12 Front Bezel 5 Cable Management Bracket 13 IDE CD ROM Media 6 PCI Cooling Fan 14 Media Device Support Shelf 7 Disk Drive Backplane 15 Proce...

Page 502: ...CI Adapters 13 Media Device 4 PCI Cooling Fan 14 Front Bezel 5 Cable Management Bracket 15 Bezel Door 6 Back Cover 16 IDE CD ROM Media 7 PCI Riser Card 17 System Stabilizer Foot 8 Model 6E4 18 Processor Assembly 2 9 Disk Drive Backplane 19 Processor Filler 10 Disk Drive Cage 482 Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide ...

Page 503: ... media drives ensuring that the media drives are returned to the same media bay from which they were removed Refer to Media Replacement on page 469 if necessary 12 Before handling any card board or memory DIMM be sure to use your electrostatic discharge strap to minimize static electric discharge Refer to Handling Static Sensitive Devices on page 423 13 Replace the PCI riser card as described in P...

Page 504: ...n completely disconnected 4 If necessary on a Model 6E4 remove the bezel door as described in Bezel Door Removal on page 441 5 Remove the front bezel as described in Front Bezel Removal Model 6C4 on page 442 or Front Bezel Removal Model 6E4 on page 443 6 If you are servicing a Model 6E4 remove the top cap as described in Top Cap Removal Model 6E4 on page 432 7 If you are servicing a Model 6C4 remo...

Page 505: ...h the two retaining screws previously removed 4 Replace the service access cover as described in Service Access Cover Replacement Model 6C4 on page 431 5 If you are servicing a Model 6C4 push the system drawer back into the operating position as described in Returning the Model 6C4 to the Operating Position on page 430 6 Reconnect all system power cables 7 Replace the front bezel as described in F...

Page 506: ...t Setup 6 Set System Name 99 Exit from Menu Main Menu Service Processor Firmware Firmware Level xxxxxxxx Copyright 1999 IBM Corporation 1 Command Prompt 3 At the command prompt type the code that accesses the hidden menus If necessary call your local support center to obtain the code This menu is for IBM Authorized use only If you have not been authorized to use this menu please discontinue use im...

Page 507: ...xxx xxx Do you want to change the TM field y n 6 Type y yes if the system unit s type model TM you are working on is different from the one listed on the screen 7 Type the machine type and model number of the system unit Enter the TM data 8 ASCII digits xxxx xxx TM has been programmed successfully The current MN field is 1980 Do you want to change the MN field y n 8 The MN field is for manufacturi...

Page 508: ...e of the shelf sliding it back then lifting it up and out of the system chassis Note The support leg located on the bottom of the support shelf is used to deactivate a microswitch The microswitch is located on the CEC backplane and when deactivated removes power to many of the components and connectors located on the CEC backplane This support shelf must be correctly seated and secured in position...

Page 509: ...ut the DIMMs in a safe place you will need to install these DIMMs onto the new processor card Model 6C4 Processor Card 1 Service Access Cover 7 Model 6C4 2 Processor Access Cover 8 Optional Media Device for example Diskette Drive or Tape Drive 3 Processor Assembly Lifting and Release Handles 9 IDE CD ROM Drive 4 Processor Assembly 10 Front Bezel 5 Processor Card 11 Media Device Support Shelf 6 Mem...

Page 510: ...r installing a new processor card into your system may require the updating of the system firmware 2 Before handling any card board or memory DIMM touch any metal surface of the chassis with one hand to minimize static electricity discharge Refer to Handling Static Sensitive Devices on page 423 3 If your system is configured with one processor card place the card into location U0 1 P1 C1 on the CE...

Page 511: ...CEC backplane 5 Carefully insert the processor assembly into the system 6 As the processor connector is seated into its CEC backplane docking connector begin lowering the processor assembly release handles This action correctly seats and locks the processor assembly to the CEC backplane 7 If necessary replace the processor filler panel 8 Replace the media device support shelf Tighten the thumbscre...

Page 512: ...by loosening the thumbscrew and grasping the back edge of the shelf sliding it back then lifting it up and out of the system chassis Note The support leg located on the bottom of the support shelf is used to deactivate a microswitch The microswitch is located on the CEC backplane and when deactivated removes power to many of the components and connectors located on the CEC backplane This support s...

Page 513: ...MMs or DIMM connectors Model 6C4 Memory DIMM 1 Service Access Cover 7 Model 6C4 2 Processor Access Cover 8 Optional Media Device for example Diskette Drive Tape Drive 3 Processor Assembly Lifting and Release Handle 9 IDE CD ROM Drive 4 Processor Assembly 10 Front Bezel 5 Processor Card 11 Media Device Support Shelf 6 Memory DIMMs Chapter 9 Removal and Replacement Procedures 493 ...

Page 514: ...ys 11 Processor Access Cover 4 Optional Media Device for example Diskette Drive or Tape Drive 12 Processor Assembly Lifting and Release Handles 5 IDE CD ROM Drive 13 Processor Card 6 Front Bezel 14 Processor Assembly 7 Bezel Door 15 Memory DIMMs 8 Processor Filler 494 Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide ...

Page 515: ...1A U0 1 P1 C1 M6 M7 Memory slot 7 J0B U0 1 P1 C1 M7 M8 Memory slot 8 J0A U0 1 P1 C1 M8 Note The location code column indicates the location codes for processor card 1 If your system is configured for processor card 2 substitute C2 in place of C1 Attention To prevent damage to the memory DIMM and the memory DIMM connectors open or close the retention latches at the same time 13 Remove the memory DI...

Page 516: ...10 Carefully insert the processor assembly into the system 11 As the processor connector is seated into its CEC backplane docking connector begin lowering the processor assembly release handles This action correctly seats and locks the processor assembly to the CEC backplane 12 If necessary replace the processor filler panel 13 Replace the media device support shelf Tighten the thumbscrew located ...

Page 517: ...ping the System with an HMC Attached and Linux Installed on page 425 3 Remove the service access cover as described in Service Access Cover Removal Model 6C4 on page 431 or Service Access Cover Removal Model 6E4 on page 436 4 Remove the front bezel as described in Front Bezel Removal Model 6C4 on page 442 or Front Bezel Removal Model 6E4 on page 443 5 Disconnect and label all power and signal cabl...

Page 518: ... power supplies See the following illustration Model 6C4 Battery 1 Service Access Cover 6 Front Bezel 2 Processor Assembly 1 7 Battery positive side facing up 3 Model 6C4 8 Media Device Support Shelf 4 Media Device for example Tape Drive or Diskette Drive 9 Captive Thumbscrew 5 IDE CD ROM Drive 498 Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide ...

Page 519: ...Trays 8 Captive Thumbscrew 3 Media Device for example Tape Drive or Diskette Drive 9 Battery positive side facing up 4 IDE CD ROM Drive 10 Service Access Cover 5 Front Bezel 11 Outer Side Cover 6 Bezel Door 12 Processor Assembly Chapter 9 Removal and Replacement Procedures 499 ...

Page 520: ...wer on 15 Replace all media drives ensuring that the media drives removed are returned to the same media bay from which they were removed as described in Media Replacement on page 469 16 Reconnect all power and signal cables to their respective media drives 17 Replace the front bezel as described in Front Bezel Replacement Model 6C4 on page 442 or Front Bezel Replacement Model 6E4 on page 443 18 R...

Page 521: ...zel door 2 Shut down the system as described in either Stopping the System without an HMC Attached on page 424 Stopping the System with an HMC Attached and AIX Installed on page 424 or Stopping the System with an HMC Attached and Linux Installed on page 425 3 Remove the service access cover as described in Service Access Cover Removal Model 6C4 on page 431 or Service Access Cover Removal Model 6E4...

Page 522: ...b Model 6E4 3 Power Supply Release Handle 8 After the power supply is released from its connector pull the power supply out of the system Note During normal operation each power supply bay must have either a power supply or filler panel installed for proper cooling 502 Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide ...

Page 523: ...ng tab receiver is bent Before lowering the handle to lock the power supply into the seated position ensure that the locking tab located on top of the power supply in the receiver hole is not bent Before the spring latch will seat onto the locking tab the locking tab if bent must be straightened 1 Spring Latch 4 Power Supply 2 Spring Activated Handle End 5 Spring Latch Receiver Hole 3 Power Supply...

Page 524: ...ng illustration 1 Power Supply 2 Locking Tab Receiver Hole 3 Retractable Spring Activated Portion of the Handle 7 Lift the handle until it is perpendicular 90 degrees to the top of the power supply By placing the handle perpendicular to the top of the power supply the base or hinged portion of each handle acts as a cam and will gently pry the power supply from its connector located on the CEC back...

Page 525: ...r Side Cover Model 6E4 Only 4 Power Supply Filler Panel 1 Service Access Cover 5a Model 6C4 2 Power Supply 1 Primary 5b Model 6E4 3 Power Supply Release Handle Chapter 9 Removal and Replacement Procedures 505 ...

Page 526: ... installed remove the power supply filler panel from power supply 2 bay 2 Grasp the handle located on top of the new power supply Pivot the handle upward to 90 degrees This action puts the handle cams into the correct position to help seat the power supply into its connector 3 Carefully insert the power supply into the same power supply bay from which the faulty power supply was just removed 4 Low...

Page 527: ...ify that the green DC Good LED on the power supply is lit The green LED indicates that the power supply is operating correctly 8 Replace the service access cover as described in Service Access Cover Removal Model 6C4 on page 431 or Service Access Cover Removal Model 6E4 on page 436 9 If you are servicing a Model 6C4 push the system drawer back into the operating position as described in Returning ...

Page 528: ...ply Before continuing with this procedure ensure that the power source to the system has been completely disconnected 4 Label and disconnect all other cables located at the rear of the system unit 5 Remove the front bezel as described in Front Bezel Removal Model 6C4 on page 442 or Front Bezel Removal Model 6E4 on page 443 6 Remove the service access cover as described in Service Access Cover Remo...

Page 529: ...ocessor cooling fan cage assembly by removing the two hex head screws located at the base of the cage and the eight hex head screws that screw in from the back of the system chassis 20 Remove the 16 threaded standoffs that secure the rear connectors located on the CEC backplane to the back of the system chassis 21 Remove the power supply and processor assembly front support bracket Note The bracke...

Page 530: ...ckplane from traveling forward any farther This action allows the connectors located on the back of the CEC backplane to have enough room to clear the rear chassis bulkhead 1 CEC Backplane 2 Model 6EC or Model 6E4 25 To remove the CEC from the chassis lift the front edge of the CEC backplane and pull it out and away from the system chassis 26 Put the CEC backplane in a safe place 510 Eserver pSeri...

Page 531: ...ocessor Support Bracket 5 Processor Cooling Fan Cage 15 Media Device Support Shelf 6 PCI Riser Card 16 Processor Assemblies 1 and 2 7 PCI Adapters 16a Processor Filler Panel 8 CEC Backplane 17 Power Supply 1 Primary Power Supply 2 Redundant 9 Model 6C4 Chassis 17a Power Supply Filler Panel 10 Optional Media Device for example diskette drive or tape drive 18 Plastic Membrane Chapter 9 Removal and R...

Page 532: ...s 17 System Front Stabilizer Foot 6 Processor Cooling Fan Cage 18 Front Power Supply and Processor Support Bracket 7 PCI Riser Card 19 Power Supply 1 Primary Power Supply 2 Redundant 8 PCI Adapters 19a Power Supply Filler Panel 9 Back Cover 20 Processor Assemblies 1 and 2 10 CEC Backplane 20a Processor Filler Panel 11 Model 6E4 21 Plastic Membrane 12 Media Device Support Shelf 512 Eserver pSeries ...

Page 533: ...he processor cooling fan cage assembly to the rear chassis 12 Replace the 16 threaded standoffs that secure the CEC backplane rear connectors to the rear chassis 13 Replace the processor cooling fans as described in Hot Swap Fan Assembly Replacement on page 464 14 Replace the PCI adapter cooling fan stabilizing cage by installing the two tabs located on the bottom edge of the cage into their matin...

Page 534: ...red using the procedure in Saving and Restoring Service Processor Settings on page 364 28 Check the firmware level that is on the new CEC backplane Look at the top of the service processor main menu If the firmware is not at the correct level refer to Firmware Updates on page 393 29 Power on the system as described in Starting the System without an HMC Attached on page 425 30 Reset the time and da...

Page 535: ...Chapter 10 Parts Information This chapter contains parts information for the pSeries 630 Model 6C4 and Model 6E4 515 ...

Page 536: ...System Parts 1 5 6 9 10 11 12 13 17 17 14 8 7 15 4 18 19 20 21 22 23 16 16a 3 2 516 Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide ...

Page 537: ... See Note 1 Media Device example Tape Drive 12 09P5874 Up to 2 Bezel Media Slot Filler 13 09P5872 1 Front Bezel Model 6C4 Only 14 See Note 1 IDE CD ROM optional 15 00P3210 1 Operator Panel 16 00P2797 2 Media Carrier Trays 16a 21P3740 1 RJ48 to D Shell Front Serial Port 1 Cable 17 00P2801 Up to 2 Media Bay Filler 18 00P4989 1 Left Rack Extension Rail Model 6C4 Only 19 00P4133 1 Media Device Support...

Page 538: ...System Parts continued 518 Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide ...

Page 539: ...ble Management bracket 9a 00P4885 1 RIO Cable Support Bracket 10 N A 1 Chassis 11 00P4134 1 Right Release Latch Bracket Model 6C4 Only 12 09P5690 2 Release Latch Model 6C4 Only 13 00P4135 1 Left Release Latch Bracket Model 6C4 Only 14 00P2805 2 Latch Mounting Bracket Model 6C4 Only 15 00P5692 Up to 2 AC Power Supply Redundant Power Supply is Optional 09P5859 Up to 2 DC Power Supply Redundant Power...

Page 540: ... Operator Panel Extension Cable Model 6E4 Only 3 N A 1 Model 6E4 4 00P3695 1 Top Cover Rear Mounting Bracket Model 6E4 Only 5 00P2810 1 System Bottom Mounting Plate Model 6E4 Only 6 00P3790 1 System Base and Right Cover Assembly Model 6E4 Only 7 00P3788 1 Power Cable Bracket Model 6E4 Only 520 Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide ...

Page 541: ...Chapter 10 Parts Information 521 ...

Page 542: ...Operator Panel EMC Filler Model 6E4 Only 4 00P2871 1 Top Cap Model 6E4 Only 5 00P2867 1 Disk Drive Access Cover Model 6E4 Only 6 00P2866 1 Front Door Model 6E4 Only 7 09P5884 1 Front Bezel Model 6E4 Only 8 N A 1 Model 6E4 9 00P2593 1 Left Side Outer Access Cover Model 6E4 Only 10 00P2591 1 Rear Cover Model 6E4 Only 522 Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide ...

Page 543: ...EC Backplane to IDE CD ROM and other SCSI Media Devices 6 09P5888 1 CEC Backplane to Disk Drive Backplane Power Cable 7 00P4132 1 Disk Drive Backplane 8 09P5864 1 Diskette Drive to CEC Backplane Power Cable 9 09P5900 1 PCI Cooling Fans 3 and 4 Power Cable 10 See Note 1 Diskette Drive 11 00P4488 1 CEC Backplane 00P5830 1 Notes 1 For more information on power cables go to External AC Power Cables on...

Page 544: ... shows the signal cabling for either the four or six slotted PCI riser card The shading has been placed around the four slotted PCI riser card to better separate the cards 524 Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide ...

Page 545: ...5868 1 CEC Backplane to IDE CD ROM Signal Cable 10 See Note 1 Diskette Drive 11 See Note 1 IDE CD ROM 12 00P4132 1 Disk Drive Backplane 13 09P5895 1 PCI Riser Card to Disk Drive Backplane Signal Cable 50 pin 14 09P5889 1 PCI Riser Card to Disk Drive Backplane Signal Cable 68 pin 15 09P5290 1 6 Slotted PCI Riser Card 15a 00P4483 1 4 Slotted PCI Riser Card 16 00P4488 1 CEC Backplane 00P5830 1 17 09P...

Page 546: ...a New Zealand 4 13F9979 Abu Dhabi Austria Belgium Bulgaria Botswana China Macau S A R Egypt Finland France Germany Greece Iceland Indonesia Korea South Lebanon Luxembourg Netherlands Norway Portugal Saudi Arabia Spain Sudan Sweden Turkey Yugoslavia 5 13F9997 Denmark 6 14F0015 Bangladesh Burma Pakistan South Africa Sri Lanka 7 14F0033 Bahrain Bermuda Brunei Channel Islands China Hong Kong S A R Cyp...

Page 547: ... 102 German ID 129 93H8134 1 Keyboard 102 Greek ID 319 93H8135 1 Keyboard 101 Hebrew ID 212 08L0911 1 Keyboard 102 Italy ID 142 08L0912 1 Keyboard 102 Norwegian ID 155 93H8143 1 Keyboard 101 Russian ID 443 08L0914 1 Keyboard 102 Spanish ID 172 08L0915 1 Keyboard 102 Sweden Finland ID 153 08L0916 1 Keyboard 105 Swiss F G ID 150 08L0917 1 Keyboard 102 UK English ID 166 93H8153 1 Keyboard US English ...

Page 548: ...an ID 208 07L9463 1 Keyboard 102 Iceland ID 197 07L9464 1 Keyboard 102 Italy ID 142 07L9465 1 Keyboard 102 Norwegian ID 155 07L9466 1 Keyboard 102 Polish ID 214 07L9467 1 Keyboard 102 Portuguese ID 163 07L9468 1 Keyboard 102 Romainian ID 446 07L9469 1 Keyboard 101 Russian ID 443 07L9470 1 Keyboard 102 Serbian ID 118 07L9471 1 Keyboard 102 Slovak ID 245 07L9472 1 Keyboard 102 Spanish ID 172 07L9473...

Page 549: ...rt 652 89x The CEC or SPCN reported a non critical error Action Schedule deferred maintenance Refer to the entry MAP in this system unit s system service guide with the 8 digit error and location codes for the necessary repair action If the 8 digit error and location codes were NOT reported then call support A00 FF0 Description Error log analysis is unable to determine the error The error log indi...

Page 550: ... Action Use MAP 1230 Linux Platform Error Problem Resolution on page 80 A02 10x Description System bus time out error Action Use MAP 1230 Linux Platform Error Problem Resolution on page 80 A02 11x Description System bus protocol transfer error Action Use MAP 1230 Linux Platform Error Problem Resolution on page 80 A02 12x Description I O Host Bridge time out error Action Use MAP 1230 Linux Platform...

Page 551: ...on bus connection failure Action Use MAP 1230 Linux Platform Error Problem Resolution on page 80 A03 16x Description I O Expansion unit not in an operating state Action Use MAP 1230 Linux Platform Error Problem Resolution on page 80 A05 00x Description Error log analysis indicates an environmental and power warning but the failure could not be isolated Action Use MAP 1230 Linux Platform Error Prob...

Page 552: ...m shutdown due to Over temperature condition Action Verify the following v The room ambient temperature is within the system operating environment v There is unrestricted air flow around the system v All system covers are closed If all conditions are met then use MAP 1230 Linux Platform Error Problem Resolution on page 80 A05 22x Description System shutdown due to over temperature and fan failure ...

Page 553: ... 1230 Linux Platform Error Problem Resolution on page 80 A0D 17x Description Service Processor error accessing serial port Action Use MAP 1230 Linux Platform Error Problem Resolution on page 80 A0D 18x Description Service Processor detected NVRAM error Action Use MAP 1230 Linux Platform Error Problem Resolution on page 80 A0D 19x Description Service Processor error accessing Real Time Clock Time o...

Page 554: ... Platform Error Problem Resolution on page 80 A11 00x Description A non critical error has been detected Error log analysis indicates an error detected by the CPU but the failure could not be isolated Action Schedule deferred maintenance Use MAP 1230 Linux Platform Error Problem Resolution on page 80 A11 01x Description A non critical error has been detected a CPU internal error Action Schedule de...

Page 555: ... use the chdev a cpuguard enable l sys0 command Then to retry the deconfiguration use the ha_star C command An alternative is reboot and the processor will be deconfigured Then the system can continue in a degraded mode To repair use MAP 1230 Linux Platform Error Problem Resolution on page 80 A11 540 Description Recoverable errors on resource indicate a trend toward an unrecoverable error However ...

Page 556: ...been detected a memory bus switch internal error Action Schedule deferred maintenance Use MAP 1230 Linux Platform Error Problem Resolution on page 80 A12 08x Description A non critical error has been detected a memory time out error Action Schedule deferred maintenance Use MAP 1230 Linux Platform Error Problem Resolution on page 80 A12 09x Description A non critical error has been detected a syste...

Page 557: ...1230 Linux Platform Error Problem Resolution on page 80 A13 06x Description A non critical error has been detected a mezzanine bus address parity error Action Schedule deferred maintenance Use MAP 1230 Linux Platform Error Problem Resolution on page 80 A13 07x Description A non critical error has been detected a system bus address parity error Action Schedule deferred maintenance Use MAP 1230 Linu...

Page 558: ...ems exist then proceed with MAP 1230 Linux Platform Error Problem Resolution on page 80 A15 07x Description Sensor indicates a power supply has failed Action Schedule deferred maintenance Use MAP 1230 Linux Platform Error Problem Resolution on page 80 A15 09x Description Sensor indicates a FRU has failed Action Schedule deferred maintenance Use MAP 1230 Linux Platform Error Problem Resolution on p...

Page 559: ...Note Ensure that the system IPLROS and Service Processor are at the latest firmware level before removing any parts from the system Description A non critical error has been detected Time Out communication response from Service Processor Action Schedule deferred maintenance Use MAP 1230 Linux Platform Error Problem Resolution on page 80 A1D 02x Description A non critical error has been detected an...

Page 560: ...maintenance Use MAP 1230 Linux Platform Error Problem Resolution on page 80 A1D 19x Description A non critical error has been detected a service processor error accessing real time clock time of day clock Action Schedule deferred maintenance Use MAP 1230 Linux Platform Error Problem Resolution on page 80 A1D 20x Description A non critical error has been detected Service processor error accessing s...

Page 561: ...red maintenance Use MAP 1230 Linux Platform Error Problem Resolution on page 80 A1D 37x Description A non critical error has been detected Clock or PLL Error Action Schedule deferred maintenance Use MAP 1230 Linux Platform Error Problem Resolution on page 80 A1D 38x Description A non critical error has been detected Hardware Scan or Initialization Error Action Schedule deferred maintenance Use MAP...

Page 562: ...542 Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide ...

Page 563: ...tem is in standby mode Solid When power on button has been pressed Note There is approximately a 30 second transition period from the time the power on button is pressed until the power on LED goes from blinking to on solid During the transition period you may observe the blinking intervals accelerate 3 Attention LED Normal State LED is off 4 SCSI Port Activity Normal State LED is on when there is...

Page 564: ... Electrical power is present v Activity is occurring on a link The system could be sending or receiving information Amber LEDs indicate a fault or identify condition If your system or one of the components on your system has an amber LED turned on or blinking identify the problem and take the appropriate action to restore the system to normal The following table identifies the location color and s...

Page 565: ...er 1x Normal Fault Fast Blink Identify Slow Blink SPCN communication failure 25 Hz DC Output Good Power Supply Front Top Green 1x DC Off DC Good Standby Disk Drives DASD Activity DASD Board Green 4x No Activity Activity N A Remove Identify DASD Board Amber 4x Normal Action Identify Optional Media No LED Electronics Component LEDs PCI Adapter Connectors Slots Activity Chassis Rear Inside System Nex...

Page 566: ...ivity Ethernet Port Ethernet 1 Ethernet 2 Mode Chassis Rear Green 2x 10 Mbit Mode 100 Mbit Mode Activity Chassis Rear Green 2x No Activity Activity Activity Operator Panel Green 1x No Activity Activity See the following illustration for Ethernet connector LED locations on the rear of the Model 6C4 and Model 6E4 1 Ethernet 1 Connector and LED 2 Ethernet 2 Connector and LED 3 Mode LED 10 Mbit Off 10...

Page 567: ...ve Identify Action Green Amber 2 LEDs Green Off Amber Off Green On Amber Off Green On Amber Blinking Green Off Amber Blinking Resetting the LEDs After the repair action is completed do the following 1 Log in as root user 2 At the command line type diag 3 Select Task Selection 4 Select Log Repair Action 5 Select the device that was repaired 6 Press F10 to exit diagnostics If the Attention LED remai...

Page 568: ...548 Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide ...

Page 569: ...g to applicable regulations IBM offers product return programs in several countries For country specific instructions refer to the following web site http www ibm com ibm environment products prp phtml This product may contain a sealed lead acid nickel cadmium nickel metal hydride lithium or lithium ion battery Consult your user manual or service manual for specific battery information The battery...

Page 570: ...boek voor informatie over de batterij De batterij moet correct worden gerecycled of weggegooid Mogelijk zijn er in uw regio geen K CA inzamelingspunten Meer informatie over het verwerken van gebruikte batterijen kunt u verkrijgen bij uw afvalverwerkingsbedrijf Dieses Produkt enthält eine auslaufsichere Blei Nickel Cadmium Nickel metallhydrid Lithium oder Lithiumionenbatterie Spezifische Informatio...

Page 571: ...l manuale di assistenza per informazioni specifiche sulla batteria La batteria deve essere appropriatamente riciclata o smaltita Il servizio per il riciclaggio potrebbero non essere disponibile nella vostra zona Per informazioni sullo smaltimento delle batterie contattare l azienda preposta per lo smaltimento dei rifiuti Appendix A Environmental Notices 551 ...

Page 572: ...mation finns I användar eller servicehandboken Batteriet måste lämnas till återvinning eller kastas på ett miljösäkert sätt Det kanske inte finns några återvinningsmöjligheter där du bor När det gäller omhändertagande av batterier ber vi att få hänvisa till myndigheternas anvisningar i respektive land 552 Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide ...

Page 573: ...the IBM part number listed on the battery available prior to your call Environmental Design The environmental efforts that have gone into the design of this system signify IBM s commitment to improve the quality of its products and processes Some of these accomplishments include the elimination of the use of Class 1 ozone depleting chemicals in the manufacturing process and reductions in manufactu...

Page 574: ...eclared upper limit sound power level for a random sample of machines 1B 10dB 2 LpAm is the mean value of the A weighted sound pressure level at the 1 meter bystander positions for a random sample of machines 3 7028 Model 6E4 levels apply to the following system configurations 2 way 1 gigahertz processor 2 disk drives 2048 GB of RAM non redundant power supply One power supply 1 processor fan 4 702...

Page 575: ...ountry where such provisions are inconsistent with local law THIS MANUAL IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not ap...

Page 576: ...556 Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide ...

Page 577: ... service processor menus See Chapter 7 Using the Service Processor on page 363 5 Set the system name See Privileged User Menus on page 365 6 Enable surveillance See Service Processor System Monitoring Surveillance on page 399 7 Configure Call In Call Out See Call In Call Out Setup Menu on page 386 8 Exit the service processor menus 9 Unplug the power cord from the system 10 Attach modems if needed...

Page 578: ...o disconnect from the operating system The message No Carrier displays on your remote terminal 6 Call your system again The operating system answers and offers you the login prompt If these tests are successful call in is working 7 Log in and type shutdown to shut down your system 8 The message No Carrier displays on your remote terminal Testing Call Out During the setup you entered your phone num...

Page 579: ...s are configured none are listed If you want to configure serial ports that are not listed continue with the remaining steps 3 Identify the serial port s with the modem s 4 Type smit tty 5 Select add tty 6 Select RS232 7 Select Baud rate 9600 or higher 8 Select login enable and set the flow control to RTS 9 Commit the selections and set up any other needed serial ports 10 Exit SMIT Appendix C Serv...

Page 580: ...560 Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide ...

Page 581: ... Height 1804 mm 71 0 in Capacity 36 EIA Units With PDP DC only 1926 mm 75 8 in Width without side panels 623 mm 24 5 in With side panels 644 mm 25 4 in Depth with rear door 1042 mm 41 0 in RS 6000 T00 with both doors 1098 mm 43 3 in pSeries T00 with both doors 1147 mm 45 2 in Weight Base Rack 244 kg 535 lbs Full Rack 816 kg 1795 lbs Electrical sum specified values for drawers or enclosures in rack...

Page 582: ...he drawers in the rack 3 Each AC Power Distribution Bus PDB can supply 4 8 kVA A rack can have up to four PDB s as required by the drawers mounted in the rack Noise Emission Notes 1 LWAd is the declared upper limit sound power emission level for a production series of machines 2 LpAm is the mean value of the A weighted sound pressure emission levels at the operator position if any for a production...

Page 583: ... in 3564 mm 141 in 915 mm 36 in 915 mm 36 in 610 mm 24 in 610 mm 24 in Front Caster Location 4 8 121 3 1 80 Note Rack units are large and heavy and are not easily moved Because maintenance activities require access at both the front and back allow for extra room The footprint shows the radius of the swinging doors on the rack Model 6C4 Rack Installation Inventory h Books CD ROM and Other Media h A...

Page 584: ...optional and Cable Toroid optional h Mouse optional h Keyboard optional Wrist Palm Rest optional hModel 6C4 h Rack Mounting Template h 2 Slide Rail Assemblies h Cable Management Arm 564 Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide ...

Page 585: ...8 rail to rack screws 2 nut clips 2 latch mounting brackets 2 system retaining thumbscrews alignment pin bracket kit 8 assorted alignment pins 1 strip of self adhesive placement dots h RJ 48 to 9 Pin Converter Cable 1 Appendix D Setting Up the System 565 ...

Page 586: ...due to uneven mechanical loading when installing this unit in a rack If the rack has a stabilizer it must be firmly attached before installing or removed this unit v Consider the connection of the equipment to the supply circuit so that the overloaded circuits do not compromise the supply wiring or over current protection v An electrical outlet that is not correctly wired could place hazardous vol...

Page 587: ...ardware Kit 3 System Rail Assemblies Notes a The system rails are front to back and left to right side dependent when you are standing in the front of and facing the rack The rails are labeled on the front lower corner left or right The back of the rails can be identified by the two large alignment pins and the rail length adjusting plate The top of the rails can be identified by the screws locate...

Page 588: ...e replacement brackets Install the replacement brackets onto the rails Rail bracket assembly procedure is the reverse of the removal procedure c Always mount the brackets that contain the short alignment pins onto the front of the rail 568 Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide ...

Page 589: ...sed when planning to populate your rack Do not use the rack mounting template without reading and understanding the following substeps Each step must be completed in its entirety Attention Mounting the rails is a complex procedure To install the rack rails correctly you must read and then perform each procedure step in the order given Failure to perform each step in the order given may cause rail ...

Page 590: ... s EIA numbering strip You will be using these dots to aid in correctly positioning the rail alignment pins located on the front of each rail d Remove the rack mounting template from the front of the rack The front of your rack should now contain two nut clips and four self adhesive dots e Mount the rack mounting template to the rack s rear EIA flange Place the rack mounting template at the same E...

Page 591: ...ack If you no longer have any of the dots use some other form of marking tool to aid you in identifying hole locations for example tape a marker or pencil c Place another self adhesive dot next to the top hole of the above EIA unit Note If you are counting the holes begin with the hole identified by the first dot and count up four holes Place the second dot next to the fourth hole d Secure a nut c...

Page 592: ... retaining screw clearance hole drilled through it as shown in the following illustration If so go to System Rail Assembly Type 1 on page 573 1 System Rail Assembly Type 1 3 Middle Rail Section 2 Rail to System Retaining Screw Clearance Hole d If your system rail assemblies do not have a clearance hole drilled through the middle rail section as shown in the following illustration go to System Rail...

Page 593: ... by the two large alignment pins and the rail length adjusting plate The top of the rails can be identified by the screws located on the top of the front and rear rail flange 2 Position yourself at the front of the rack 3 Facing the rack insert the rail s rear alignment pins into the rack s rear flange holes identified by the self adhesive placement dots previously installed 4 Insert the rail s fr...

Page 594: ... drawer is attached 8 Go to the rear of the rack 9 Loosen but do not remove the six retaining screws that secure the rail length adjusting plate to the rail Note The rail length adjusting plate should not move freely when loosened 1 Rail Length Adjusting Plate 2 Retaining Screws for Rail Length Adjusting Plate 10 Facing the rear of the rack ensure that the right rail s two alignment pins are posit...

Page 595: ... that none of the rail s front retaining screws are more than finger tight The rails must be level from front to back and from left to right 18 The rails are now completely installed All screws used to attach the rails to the rack must be finger tight only Notes a Both slide rails must be completely retracted into the rack b The rails must be level from front to back and from left to right 19 Read...

Page 596: ...e previously installed self adhesive dots Insert the rail s rear alignment pins into the corresponding EIA unit holes located on the rear flange 4 Insert the rail s front alignment pins into the rack front flange holes that have been identified by the self adhesive placement dots Ensure that the EIA number is the same from front to back 5 Loosely thread one of the rail retaining screws into the ra...

Page 597: ...gth Adjusting Plate 10 Facing the rear of the rack ensure that the right rail s two alignment pins are positioned in the correct EIA unit s holes Use two rack retaining screws to attach the rail brackets to the rack flanges Finger tighten both screws 11 Using a screwdriver tighten the six screws that secure the rail length adjusting plate 12 Locate the bracket that attaches the cable management ar...

Page 598: ...ust be completely retracted into the rack b The rails must be level from front to back and from left to right 19 Read and understand the following caution notices then go to Installing the Model 6C4 into the Rack Enclosure on page 580 CAUTION The stabilizer must be firmly attached to the bottom rear of the rack to prevent the rack from turning over when the drawers are pulled out of the rack Do no...

Page 599: ...ift the lower section of the system drawer release latches which are located on each side of the system drawer The system drawer release latch clicks as it is put into the release position 6 Grasp the top section of both latches and slowly pull the system drawer out into the service position 7 Depress both safety release tabs located on each inner rail and pull the system drawer out about 2 inches...

Page 600: ...tem drawer 3 Place the system drawer on top of the retracted slide rails Note Built in ledges located on each side of the system prevent the system from falling past the slide rails 4 Push the system all the way into the rack 5 Pull the system out of the rack until you can see the second screw hole located on the inner rail Notice that the inner rails followed the system drawer out of the rack 6 A...

Page 601: ...rail assemblies are installed do not extend each rail section past its safety release latch The safety release latches stop the rails from overextending and separating This action prevents the system drawer from being accidentally pulled out too far and dropped 12 Tighten the two M3 screws that secure each rail length adjusting plate 13 Slowly slide the system drawer back and forth on the rails wa...

Page 602: ...69 2 Using three persons grasp the two handles located on each side of the system drawer and lift the system drawer 3 Insert the inner rails located on the system drawer into the rails mounted in the rack Attention When matching the inner rails to the outer rails ensure that both rail faceplates glide past each other Do not under any circumstances force the rails If the system drawer does not glid...

Page 603: ...s to the rack s front flange Note After the system rails are installed do not extend them past their safety latches The safety release latches stop the rails from overextending and separating This action prevents the system drawer from being accidentally pulled out too far and dropped Attention If any binding is detected loosen the eight rail retaining screws front and rear and repeat substeps 4 t...

Page 604: ... 6C4 chassis See the following illustration 1 Model 6C4 2 RIO 2 Cable Support Bracket 3 M3 x 6 Retaining Screws Quantity 2 3 Pull the sliding portion of the RIO 2 cable support bracket back from the Model 6C4 chassis The sliding portion of the cable support bracket will stop before being fully separated 4 Align the RIO 2 cable connector with the bottom of the sliding portion of the RIO 2 cable sup...

Page 605: ...ctor is seated against the support hook 7 Push the RIO 2 connector forward ensuring that the RIO 2 connector lever slides over the top of the connector hooks 8 Slowly push the assembly toward the chassis 9 Secure with the captive thumbscrew the RIO 2 connector and slide portion of the RIO 2 support bracket to the back of the Model 6C4 chassis 1 Captive Thumbscrews 2 RIO 2 Cable and Connector 3 RIO...

Page 606: ...he head of the snap buttons to lock them into position 1 Model 6C4 4 Rack Flange Mounting Bracket 2 Cable Carrier Support Bracket 5 Cable Management Arm 3 Captive Snap Button Qty 2 4 Open the cable management arm so that the hinged mounting plate lies flat against the flange mounting bracket 5 Align the holes located on the cable management arm mounting plate with the threaded holes on the rack fl...

Page 607: ...bserve standard ergonomic guidelines while arranging your system unit so that you can work comfortably and safely For more information on arranging your workstation visit the Healthy Computing Web address at http www pc ibm com us healthycomputing v Be sure to maintain at least 51 mm 2 inches of space on the sides of the system unit and 152 mm 6 inches at the rear of the system unit to allow the s...

Page 608: ...as shipped with your system attach the label to the bottom right corner of the monitor 3 Attach the power cables to the monitor as shown in the following illustration If the HMC has a voltage switch ensure that it is in the correct position for the supply voltage Attention Do not plug the power cables into an electrical outlet at this point 4 Connect the mouse and keyboard to their connectors as s...

Page 609: ...s on the back of the HMC as well as HMC1 and HMC2 connectors located on back of your system unit 1 Model 6C4 or Model 6E4 2 HMC1 Connector 3 HMC2 Connector 4 Hardware Management Console HMC The cable part numbers used for connecting the pSeries 630 Model 6C4 and Model 6E4 to the HMC serial cables are as follows Cable Part Number Cable Length Definitions 11P3955 6m cable 9Pos to 9Pos 11P3956 15m ca...

Page 610: ...ture correctly the first time For more information about configuring the modem and the Service Agent feature see Configure the Service Agent on page 594 To connect the external HMC modem do the following 1 Connect the modem cable to the external HMC modem 1 2 Connect the other end of the modem cable to serial port 2 3 Connect the phone cable line port of the external modem 2 4 Connect the other en...

Page 611: ...Answer Enabled 6 Up Maximum Throughput Enabled 7 Up RTS Normal Functions 8 Down Enable Command Mode 9 Down Remote Digital Loopback Test Enabled 10 Up Dial Up Line Enabled 11 Down AT Responses Enabled Extended Responses Disabled 12 Down Asynchronous Operation 13 UP 28 8KB Line Speed 14 Up 15 Up CD and DSR Normal Functions 16 Up 2 Wire Leased Line Enabled Note Only switches 5 and 12 are changed from...

Page 612: ...iguration Application in the Navigation area v Select Customize Network Settings in the Contents area v Type the appropriate network information in the IP Address Name Services and Routing tabs on the Network Configuration window v Select OK For more information on configuring the network refer to the IBM Hardware Management Console for pSeries Installation and Operations Guide order number SA38 0...

Page 613: ...X partition Click Finish if you have completed configuration of all partitions OR Click Back to continue to configure additional partitions until all are configured Collect Vital Product Data Information Use this task to collect the Vital Product Data VPD for the specified managed system into a file To collect the managed system s VPD you must be a member of one of the following roles v System Adm...

Page 614: ...ed in the Customer Contact Name field Queue Country Region The country or region in which the HMC is located Click the drop down list to expand the country or region choices Type the first letter of the desired country or region to move to the first occurrence of a country or region whose first letter matches your choice Gateway Type The machine type of the processor subsystem Gateway Serial Numbe...

Page 615: ...g it 15 Select Register The Would you like to IGN now window displays 16 Select Yes The Service Agent is now attempting to connect to the IBM Service Agent server using the modem you have selected 17 Select CallLog Check the details pane to view the status of the just attempted call To determine the success or failure of the connection attempt examine the Description column For more information on...

Page 616: ...596 Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide ...

Page 617: ...pecific file is included in this appendix Generic Modem Configuration Files AIX File Name Service Processor Firmware File Name modem_z cfg modem_z_sp modem_z0 cfg modem_z0_sp modem_f cfg modem_f_sp modem_f0 cfg modem_f0_sp modem_f1 cfg modem_f1_sp Specific Modem Configuration Files AIX File Name Service Processor Firmware File Name modem_m0 cfg modem_m0_sp modem_m1 cfg modem_m1_sp Use the followin...

Page 618: ... reset command or v AT Fn reset commands where n can be 0 1 and so on If AT F configuration file modem_f cfg is recommended If AT Fn configuration file modem_f0 cfg or modem_f1 cfg is recommended depending on which provides the hardware flow control profile 7 You have completed selection of the configuration file If your modem configuration selection is not available in the Service Processor Modem...

Page 619: ... speeds authorizations and telephone numbers from the service processor menus use the service aid to specify your customized modem configuration files If you have not already set up your serial ports line speeds authorizations and telephone numbers from the service processor menus use the service aids to set them while you specify your customized modem configuration files To disable Auto Reliable ...

Page 620: ...ters during and after the transmitted data The service processor cannot accept these extra characters If your configuration includes such a modem your functional results may be unpredictable The sample modem configuration files included in this appendix do not support these modems so custom configuration files are necessary Anchor Automation 2400E is an example of such a modem If you experience un...

Page 621: ...t to access physically another strategy is to protect it with an Uninterruptible Power Source UPS and a phone line surge protector In case recovery becomes necessary shut down your system using established procedures Disconnect the power cable and press the power button to drain capacitance while power is disconnected Disconnect and reconnect modem power and then reconnect system power to complete...

Page 622: ...m for configuring your server s serial ports To set up a remote terminal session dial into the service processor and start the system After the operating system is loaded and initialized the connection will be dropped At this point call the server back and the operating system will answer and offer you the login prompt Prevention Strategy The disconnect is caused by the operating system when it in...

Page 623: ...TO 10 CallDelay 120 N Call Out phone number R Return phone number PROGRAMMING NOTE No blanks between double quote marks condout send AT F E2E0T r Reset to factory defaults Reliable mode Echo off ignore 0 r or OK r n timeout 2 Ignore modem response send AT E12 E14 r Disable pacing Disable data compression expect 0 r or OK r n timeout 2 Confirm commands successful send AT SF1 S0S9 1 r DSR independen...

Page 624: ...ode Answer on 2nd ring expect 0 r timeout 2 Confirm commands successful done waitcall ignore 2 r timeout 1 Ignore first ring expect 2 r timeout 10 Pickup 2nd ring or timeout Expect a connection response expect 33 r or 31 r or 28 r or 26 r or 24 r or 21 r or 19 r or 13 r or 12 r or 1 r busy 7 r timeout 60 done page send ATDT N R r N pager call center number Add enough commas to wait for time to ent...

Page 625: ...rnational Business Machines Corp 1996 All Rights Reserved Licensed Materials Property of IBM US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp ICDelay 1 DefaultTO 10 CallDelay 120 N Call Out phone number R Return phone number PROGRAMMING NOTE No blanks between double quote marks condout send AT F E0E0 r Reset to factory defaul...

Page 626: ...firm commands successful done waitcall ignore 2 r timeout 1 Ignore first ring expect 2 r timeout 10 Pick up second ring or timeout Expect a connection response expect 1 r timeout 60 done page send ATD N R r N pager call center number commas 6sec wait time to enter paging number R return number expect 0 r or 3 r timeout 30 Confirm successful command delay 2 Wait before hanging up send Assure comman...

Page 627: ...elay 120 AT Attention Code Inserts delay in dialing commands Z Reset to factory defaults Q0 Turn on responses E0 Turn echo off Q1 Turn off responses V0 Use numeric responses S0 0 Automatic answer inhibit Escape to command mode S0 2 Answer on second ring H0 Hang up T Tone mode When used as T r it is a no op to maintain program synchronization when modem may will echo the commands N Call Out phone n...

Page 628: ... OK r n timeout 2 Ignore modem response send ATE0T r Initialize modem Echo OFF expect 0 r or OK r n timeout 2 Enable responses Numeric send ATQ0V0T r Limit response codes expect 0 r timeout 2 Confirm commands successful send ATS0 2 r Set AutoAnswer ON expect 0 r timeout 2 Confirm command successful done waitcall ignore 2 r timeout 1 Ignore first ring expect 2 r timeout 10 Pick up second ring or ti...

Page 629: ...usiness Machines Corp 1996 All Rights Reserved Licensed Materials Property of IBM US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp If the modem has configuration switches they should be set to the factory default settings ICDelay 1 DefaultTO 10 CallDelay 120 AT Attention Code Inserts delay in dialing commands Z0 Reset Restore...

Page 630: ...elay 2 Allow mode switching delay send ATH0T r Set modem switch hook down i e hang up ignore 0 r or OK r timeout 2 Ignore modem response send ATE0Q1 r Initialize modem Echo OFF Disable responses ignore 0 r timeout 1 done condin send ATZ0Q0T r Reset modem Select profile 0 ignore 0 r or OK r n timeout 2 Ignore modem response send ATE0T r Initialize modem Echo OFF expect 0 r or OK r n timeout 2 Enabl...

Page 631: ... set up is preferred for modems with extended commands For early vintage modems setup Z or Z0 is recommended If your modem responds to the extended commands and to factory default choices Fn setup file F0 or F1 is recommended Trademark of Hayes Microcomputer Products Inc C COPYRIGHT International Business Machines Corp 1996 All Rights Reserved Licensed Materials Property of IBM US Government Users...

Page 632: ...ome setup Expect a connection response expect 16 r or 15 r or 14 r or 12 r or 10 r or 5 r or 1 r busy 7 r timeout 60 done retry send A Repeat the previous command Expect a connection response expect 16 r or 15 r or 14 r or 12 r or 10 r or 5 r or 1 r busy 7 r timeout 60 done disconnect delay 2 Separate from previous data send Assure command mode delay 2 Allow mode switching delay send ATH0T r Set m...

Page 633: ...ommand successful send AT C1 D2 r Detect carrier and DTR expect 0 r timeout 2 Confirm command successful done RI Power On enabled error Handle unexpected modem responses expect 8 r or 7 r or 6 r or 4 r or 3 r delay 2 done Sample File modem_f0 cfg COMPONENT_NAME ESPSETUP ENTRY SERVICE PROCESSOR SETUP F0 FUNCTIONS Modem configuration file for many recent Hayes compatible modems This example uses the...

Page 634: ...e 4 error 3 no carrier 2 ring 0 OK PROGRAMMING NOTE No blanks between double quote marks condout send AT F0Q0T r Reset modem Select profile 0 ignore 0 r or OK r n timeout 2 Ignore modem response send ATE0T r Initialize modem Echo OFF expect 0 r or OK r n timeout 2 Enable responses Numeric send ATQ0V0X0T r Limit response codes expect 0 r timeout 2 Confirm commands successful send ATS0 0 r Set AutoA...

Page 635: ...Expect a connection response expect 16 r or 15 r or 14 r or 12 r or 10 r or 5 r or 1 r timeout 60 done page send ATDT N R r N pager call center number Add enough commas to wait for time to enter paging number R paging number Confirm successful command expect 0 r timeout 60 delay 2 Wait before hanging up send ATH0T r Hang up expect 0 r timeout 2 Confirm successful command done ripo send AT F0Q0T r ...

Page 636: ...Automatic answer inhibit Escape to command mode S0 2 Answer on second ring H0 Hang up X0 0 Limit modem response codes T Tone mode When used as T r it is a no op to maintain program synchronization when modem may will echo the commands C1 Detect CD D2 Respond to DTR often the default R1 Ignore RTS CTS N Call Out phone number P Paging phone number S Modem speed available to users Following are commo...

Page 637: ...2 Ignore modem response send ATE0T r Initialize modem Echo OFF expect 0 r or OK r n timeout 2 Enable responses Numeric send ATQ0V0X0T r Limit response codes expect 0 r timeout 2 Confirm commands successful send ATS0 2 r Set AutoAnswer ON expect 0 r timeout 2 Confirm command successful send AT C1 D2 R1 r Detect carrier and DTR Ignore RTS expect 0 r timeout 2 Confirm command successful done waitcall...

Page 638: ...esponse codes expect 0 r timeout 2 Confirm commands successful send ATS0 0 r Set AutoAnswer OFF expect 0 r timeout 2 Confirm command successful send AT C1 D2 R1 r Detect carrier and DTR Ignore RTS expect 0 r timeout 2 Confirm command successful done RI Power On enabled error Handle unexpected modem responses expect 8 r or 7 r or 6 r or 4 r or 3 r delay 2 done 618 Eserver pSeries 630 Model 6C4 and ...

Page 639: ...wer power present LED does not come on 49 checklist inventory 563 checkpoints 50 159 boot problems 204 firmware 168 service processor 161 clearances service 563 code error 209 codes spcn informational 349 codes VPD informations 349 color coded indicators 422 common firmware error codes 335 configuration client 361 network 592 NIM server 360 configure memory 398 processor 398 configuring service ag...

Page 640: ...front door removal 441 replacement 441 FRU index 209 memory DIMM present bits 334 updating information 57 FRU isolation 51 FRU LEDs activating 57 deactivating 57 FRUs adding 57 replacing 57 G general user menu 364 H handling static sensitive devices 423 hardware management console 6 hardware service functions activating and deactivating FRU LEDs 57 highlighting xvii HMC 6 592 attention LED 60 cabl...

Page 641: ...7 problem determination MAP 69 managing extended error data 56 MAP 1520 power 105 MAP 1521 power 107 MAP 1548 minimum configuration 139 MAP rules 61 MAP 1230 platform error problem resolution 80 MAP 1235 system array self repair problem resolution 85 quick entry MAP 63 media drives 466 removal 466 replacement 469 memory configure 398 deconfigure 398 module present bits 334 memory configuration dec...

Page 642: ...des 23 28 platform error problem resolution MAP 1230 80 POST indicators 7 POST keys 8 1 key 8 5 key 8 6 key 8 numeric 1 8 power cables 47 power control network utilities menu 380 power cords 592 power MAP 49 power supply 504 removal 504 replacement 506 power supply locations 12 power on methods 391 Power On Self Test 7 primary console 602 privileged user menus 365 problem determination generated e...

Page 643: ...dem switch settings 591 HMC cabling 588 HMC monitor position 587 inventory scout configure 592 media drives 466 media removal 466 removal and replacement procedures continued media replacement 469 memory DIMM removal 492 memory DIMM replacement 496 memory DIMMs 492 operating position Model 6C4 430 outer side cover removal Model 6E4 435 outer side cover replacement Model 6E4 435 437 PCI adapters 44...

Page 644: ... 365 procedures in service mode 391 service processor continued reboot restart policy setup menu 373 reboot restart recovery 392 ring indicate power on menu 372 serial port selection menu 387 serial port snoop setup menu 369 serial port speed setup menu 388 settings saving and restoring 364 setup 557 setup checklist 557 setup menu 367 system information menu 376 system power control menu 372 telep...

Page 645: ...n HMC 424 stopping with an HMC and Linux 425 stopping without an HMC 424 system starting with an HMC 426 system starting without an HMC 425 T telephone setup menu 388 terminal type identifying 354 testing the setup call in 558 call out 558 trademarks xviii transfer of a modem session 601 U updating FRU information 57 using service agent 52 V viewing serviceable event comments 56 serviceable event ...

Page 646: ...626 Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide ...

Page 647: ...s Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Accurate h h h h h Complete h h h h h Easy to find h h h h h Easy to understand h h h h h Well organized h h h h h Applicable to your tasks h h h h h Please tell us how we can improve this book Thank you for your responses May we contact you h Yes h No When you send comments to IBM you grant IBM a nonexclusive right to use or distri...

Page 648: ...DS 905 6C006 11501 Burnet Road Austin TX 78758 3493 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ ...

Page 649: ......

Page 650: ... Printed in U S A May 2003 SA38 0604 03 ...

Page 651: ...Spine information pSeries 630 Model 6C4 and Model 6E4 Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide SA38 0604 03 ...

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