IBM Electronic Service Agent for iSeries and AS/400e
Simplified Activation User Guide – Release V5R1 - Revision 6.0
Page 12 of 19
Q9: How can I change a standalone system configured by the simplified
activation to report problems for remote systems or partitions in my
network?
A9: After obtaining an activation password from your IBM Service Representative, do
the following: Type
GO SERVICE
. Choose
Change Service Agent Settings
. Specify
*YES
for
Report Remote Problem
(RPTRMTPRB). Enter the activation password
when prompted.
Q10: How can I use the Service Agent Inventory my system sends and
what does IBM do with the Service Agent Inventory information?
A10: An Electronic Service Agent Information web interface is available to view your
inventory information from your system(s) and/or partition(s) after inventory has been
collected and sent to IBM.
For more information and to register, see:
http://www.ibm.com/support/electronic/itssysprof
The inventory information your system sends will assist IBM representatives to be more
proactive, by knowing your system and your system needs for hardware and software.
Time will be saved because IBM will already have your system information to use for
customized strategies for your environment, further developing your relationship with
IBM.
Q11: Do the java products 5722JV1 and 5722JC1 need to be installed
for V5R1 Service Agent to function properly?
A11: Yes. Those two products with their available options as well as the latest Java
Group PTF are highly recommended for proper operation. You can use the OS/400
command DSPDTAARA (QJAVA/SF99069) to display the Java group PTF status.
Q12: What if the connection number I selected is only for digital
modems and my modem is not digital?
A12: Use the
CHGSRVCFG
command to select a different connection number.