IBM Aptiva 2142 Hardware Maintenance Service Download Page 80

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Table

2-1 (Page 14 of 23). POST and Diagnostics and Utilities Index

for Symptoms, Messages, Error Codes, or Beeps

Symptoms, Messages, Error
Codes, or Beeps

Action/FRU

You Cannot Delete the
Motherboard.
"Remove Board" option was
selected. The Diagnostics Tests
display this message during the
Locate Bad Chips option.

Make the correct selection.
Memory Module
System Board
Processor

Any other problem.

“Undetermined Problem” on page 2-56.

2-24

All manuals and user guides at all-guides.com

Summary of Contents for Aptiva 2142

Page 1: ...2140 2142 Hardware Maintenance Service for Service Level A Machine Types 2140 and 2142 and IBM Monitors All manuals and user guides at all guides com a l l g u i d e s c o m...

Page 2: ...All manuals and user guides at all guides com...

Page 3: ...2140 2142 Hardware Maintenance Service for Service Level A Machine Types 2140 and 2142 and IBM Monitors All manuals and user guides at all guides com...

Page 4: ...ies or typographical errors Changes are periodically made to the information herein these changes will be made in later editions IBM may make improvements and or changes in the product s and or the pr...

Page 5: ...Catalog 1 4 Part Number Index 1 4 Appendix Model Configurations and FRU Part Numbers 1 5 Product Description 1 6 Hardware Interfaces 1 12 Refresh Rates and Monitor Frequencies 1 13 Power On Password...

Page 6: ...Programs 3 6 Error Messages 3 7 Using the Advanced Diagnostic Test Programs 3 8 Program Navigation 3 8 Hard Disk Drive Boot Error 3 10 File Editor 3 11 Display Self Test 3 12 Repair Information 4 1 R...

Page 7: ...3 Assembly 1 Machine Type 2140 System Unit Exterior SL A 7 3 Assembly 2 Machine Type 2140 System Unit Interior SL A 7 4 Assembly 3 Machine Type 2142 System Unit Exterior SL A 7 7 Assembly 4 Machine T...

Page 8: ...vi All manuals and user guides at all guides com...

Page 9: ...bject matter in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to the IBM Director of Commercial Relations IBM C...

Page 10: ...1 Le tableau ci dessous permet de d terminer le positionnement correct du ou des s lecteurs de tension 2 Rep rez le ou les s lecteurs de tension situ s l arri re de votre cran ou de votre unit centra...

Page 11: ...f the electrical outlet you are using contact your local power company If your computer has cables other than the power cords you must connect them before plugging the power cord into an electrical ou...

Page 12: ...ranslations The safety notices in this section are provided in the following languages English Brazilian Portuguese Chinese French German Hungarian Italian Russian Slovakian Spanish x All manuals and...

Page 13: ...cordons d alimentation des socles de prise de courant retirez la batterie et d connectez tous les cordons d interface Die Stromzufuhr mu abgeschaltet alle Stromkabel aus der Steckdose gezogen der Akk...

Page 14: ...e resultar na igni ou explos o da mesma 100 C 212 F Elle pr sente des risques d incendie d explosion ou de br lures graves Ne la rechargez pas ne retirez pas son connecteur polaris et ne la d montez p...

Page 15: ...R 915 82 successive disposizioni e disposizioni locali L impiego di una batteria non adatta potrebbe determinare l incendio o l esplosione della batteria stessa La bateria de repuesto es una bateria d...

Page 16: ...is installed note the following CAUTION Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure O uso de controles a...

Page 17: ...r ao abrir N o olhe fixo no feixe de luz n o olhe diretamente por meio de instrumentos ticos e evite exposi o direta com o feixe de luz Rayonnement laser si carter ouvert vitez de fixer le faisceau de...

Page 18: ...Radiaci n l ser al abrir No mire fijamente ni examine con instrumental ptico el haz de luz Evite la exposici n directa al haz xvi All manuals and user guides at all guides com...

Page 19: ...nna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult an IBM authorized dealer...

Page 20: ...e installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptabl...

Page 21: ...ier qu il est possible que la conformit aux conditions nonc es ci dessus n emp chent pas la d gradation du service dans certaines situations Les r parations de mat riel homologu doivent tre effectu es...

Page 22: ...xceed 100 The load number of the built in modem is 10 Indice de charge IC L INDICE DE CHARGE IC assign chaque dispositif terminal indique pour viter toute surcharge le pourcentage de la charge totale...

Page 23: ...trademarks or registered trademarks of Microsoft Corporation UNIX is a registered trademark in the United States and other countries licensed exclusively through X Open Company Limited Other company p...

Page 24: ...xxii All manuals and user guides at all guides com...

Page 25: ...Parts Test Point Locations contains illustrations of the locations of the major parts and connectors Safety Inspection Guide contains information about inspecting a machine for safety problems before...

Page 26: ...xxiv All manuals and user guides at all guides com a l l g u i d e s c o m...

Page 27: ...cies 1 13 Power On Password CMOS Reset 1 14 Flash BIOS Update Procedure 1 15 Amplifier Card BIOS 1 16 Amplifier Card BIOS Setting 1 16 Updating Amplifier Card BIOS 1 17 Setup Utility 1 18 Using the Se...

Page 28: ...machine failure The index also lists which FRU is the likely cause of the problem Check Procedures When the Start check procedure sends you to a specific check procedure or the Index of Symptoms Messa...

Page 29: ...frame ground for the ground reference Attach the black meter ground lead to frame ground except where specified otherwise Diagnostic Aids This chapter contains information outside the check procedures...

Page 30: ...enough to run the Diagnostics and Utilities program Repair Information This chapter contains removal and replacement instructions Parts Test Point Locations This chapter contains system board layouts...

Page 31: ...listed by country of models and FRU part numbers Refer to this when ordering FRUs or to determine the part number of the system board or DIMM installed in the machine you are servicing General Inform...

Page 32: ...vailable local bus option cards will perform according to manufacturer s claims The Type 2140 and 2142 will support Internal or External video but not both simultaneously Security Power on password Se...

Page 33: ...shrouded header 1 Internal VGA display 2x7 shrouded header Input power 12 pin AT diskette drives 34 pin Two 40 pin IDE drive controllers a primary local bus IDE that supports two hard disk drives and...

Page 34: ...o Feature 2x20 un shrouded Input power 12 pin AT diskette drives 34 pin Two 40 pin IDE drive controllers a primary local bus IDE that supports two hard disk drives and a secondary IDE that supports a...

Page 35: ...a 3 wire auxiliary control cable that connects to the system board There is no on off switch cable assembly for the power supplies Cables All models contain one cable for hard disk drives and one cab...

Page 36: ...ertical signal frequency degauss recall factory settings Audio balance bass treble fade All audio function dependent on system unit External headphone microphone and USB connectors 2 1 meter interface...

Page 37: ...cable Power management system dependent Connector for detachable grounded 3 wire power cord Auto sensing power supply 88 264 VAC 50 60Hz Keyboard Aptiva EZ button keyboard with 1 8 m 6 foot cable Mous...

Page 38: ...esh Rates and Monitor Frequencies on page 1 13 Physical interface is compatible with the IBM Personal System 2 PS 2 VGA interface Serial 9 pin connector with RS232D electrical interface USB Universal...

Page 39: ...e Type A 2 system board which contains a ATI Rage Pro video chip with 2 MB DRAM Table 1 2 Vertical Refresh Rates Hz Type A 1 System Board with a Trident 9750 Video Chip with 2 MB DRAM Resolution 640x4...

Page 40: ...he power switch is powered off System damage might result if the power cord is not unplugged during testing 3 Locate the power on password jumper on the system board 4 Move the jumper from pins 1 2 to...

Page 41: ...The system board Flash Enable jumper default position is set to enabled If the following flash procedure does not work verify that the Flash Enable jumper is set to the enabled position See Flash prog...

Page 42: ...ard BIOS Setting Attention The Amplifier BIOS update procedure must be run from a Safe Mode Command Prompt Care must be taken to make certain that the BIOS setting matches the actual amplifier card Ti...

Page 43: ...ect the DOS screen The A drive prompt will appear 4 Select the CD DVD ROM drive the CD DVD ROM drive default is G 5 At the G prompt type CD DISK CRYSTAL CLYDE RCAND15 INSTALL DISK0 then press the Ente...

Page 44: ...d parallel port settings and the parallel port mode Set up or change a password on the computer Change the date and time on the computer Reduce the amount of energy the computer uses by setting up the...

Page 45: ...ey if you want more information about an option or using the screen F2 General Help Press this key if you want general information about the computer features Page Down Press this key to see the next...

Page 46: ...le if the mouse is not working or installed incorrectly the entry will show if it is disabled or not installed Here are the options available on the Setup Utility screens System Information This scree...

Page 47: ...rial or parallel port adapters make sure that each port has a different address The serial port A default address is 2F8 IRQ3 The parallel port default address is 3BCh Other serial and parallel port a...

Page 48: ...all Plug and Play adapter cards installed in the computer Auto Configure Cards is an option that allows you the choice of All Plug and Play adapter cards configured by system BIOS Only Plug and Play a...

Page 49: ...is 12 noon is 12 1 p m is 13 Advanced Options This screen provides the following features that the computer supports Security options power on password diskette drive keyboard Power On Password is th...

Page 50: ...To access Power Management Utilities Click on Start from the Desktop Select Access Aptiva Select Control Under Access Aptiva Control select either Conserve Energy Suspend or Schedule Events to Occur S...

Page 51: ...when the phone rings This is a normal feature of the Wake Up When the Telephone Rings feature This can be disabled in the Control Panel Power Utility Computer wakes up when you haven t pushed the on o...

Page 52: ...a list with the most recent error code added to the bottom of the list as shown in Figure 1 2 Most recent error codeis listed atbottom Figure 1 2 POST Error History Note The POST Error History is empt...

Page 53: ...entified by the information on the chip modules for example 2Mx64 6 ns EDO To determine the DIMM capacity from the above example divide 64 bits by 8 bytes and multiply that answer by 2M hence DIMM 16...

Page 54: ...th 410 mm 16 1 in Height 390 mm 15 4 in with tilt swivel stand MM75 Type 2128 Width 520 mm 20 5 in Depth 441 mm 17 4 in Height 423 mm 16 7 in with tilt swivel stand Weight Machine Type 2140 system uni...

Page 55: ...tu hr Maximum load 700 Btu hr Machine Type 2142 system unit Typical as shipped 170 Btu hr Maximum load 700 Btu hr Monitors MM55 Type 2116 310 Btu hr maximum MM75 Type 2128 340 Btu hr maximum Electrica...

Page 56: ...on off switch on the system unit does not completely power off the power supply Also the appliance outlet connector is always powered on when the system unit is plugged into an electrical outlet See P...

Page 57: ...eyboard 2 39 Mouse 2 42 Diagnostics and Utilities Device Presence Test 2 43 Media Console Drive Devices 2 46 Factory Installed Drive Devices 2 47 33 6 Kbps and 56 Kbps DSVD Modem Adapters 2 50 Monitor...

Page 58: ...e error changes or the problem is no longer apparent Replace the last option adapter card removed The hard disk drive contains preloaded software Refer to Software Installation Procedure on page 4 20...

Page 59: ...ded go to Index of Symptoms Messages Error Codes or Beeps on page 2 9 for additional help If you want to print a copy of a Setup Utility screen on an attached printer press Print Screen while the scre...

Page 60: ...se check the power cord or cable before replacing the unit See Detachable Monitor I O Signal Cable Connector Test Points on page 5 15 for pin identification Ensure correct monitor refresh rate See Ref...

Page 61: ...he Suspend Timer field 5 Press Esc to exit the Power Management menu 6 Press Esc again to exit the screen 7 Press Enter to save the changes and exit the Setup Utility The system is now returned to the...

Page 62: ...ge 2 39 If the monitor shows problems such as jittering shifting or being out of focus go to Monitor on page 2 53 and run the Diagnostics and Utilities tests If a message or error code is displayed go...

Page 63: ...nfiguration Report return to Start on page 2 2 and test the device If the device can not be tested replace the device then the system board 012 Select Diagnostics Menu from the menu Select Easy Test D...

Page 64: ...pter cards See Power Supply on page 2 34 System Board Layout Type A 1 on page 5 2 and System Board Layout Type A 2 on page 5 5 Run the Easy Test Diagnostics again If an error or other symptom is displ...

Page 65: ...s index 4 Check all power supply voltages switch and jumper settings before you replace the system board Also check the power supply voltages if you have a system no power condition See Power Supply o...

Page 66: ...Go to Symptoms that are not beeps or error codes Page 2 11 Beeps in any combination Page 2 25 Error codes displayed on the screen Page 2 27 2 10 All manuals and user guides at all guides com a l l g u...

Page 67: ...ions Failed An error was detected during the CPU Test Processor System Board Audio software program invoked but no sound comes out of speakers Audio amplifier card cable jumpers Sound volume control S...

Page 68: ...ding CD error CD is not inserted properly CD is damaged CD has dirt or foreign material on it CD DVD ROM drive LED comes on when inserting a disc but no CD DVD ROM drive icon appears in the My Compute...

Page 69: ...plugged into the audio out jack on the system board replace the CD DVD ROM drive Clock Stopped Real time clock has stopped working RTC Battery System Board CMOS Clock Test Failed Time and Date Setting...

Page 70: ...ive System Board Error in video buffer Bad bits Video memory test error Video Adapter System Board Display Extended Memory Test Failed Extended memory error Memory Module System Board Modem function h...

Page 71: ...ve test error Hard Disk Drive System Board Home Automation failures Home Director on page 4 17 Incorrect DOS version Ensure you are using DOS version 3 0 or higher INT Mask Register Failed INT Mask Re...

Page 72: ...with the screws on the adapter plug 2 Verify that the software application used with the joystick has joystick support 3 Ensure the joystick is enabled in the software application This might require e...

Page 73: ...ware application was fully activated before on off switch was pushed Try operating Power Management from Microsoft Windows 95 Program Manager panel Main Components Failed System board error System Boa...

Page 74: ...pping External loopback test No wrap plug installed Install wrap plug on the serial port rerun test System Board No system power or fan not running Power Supply on page 2 34 Power switch assembly Powe...

Page 75: ...te Drive Cable Pass N Drive X Write Protected or Unformatted Insert a non write protected formatted diskette into the diskette drive then rerun the test Diskette Drive System Board Diskette Drive Cabl...

Page 76: ...Installed Drive Devices on page 2 47 CD DVD ROM Drive Diskette Drive System Board Power Supply Program or File Not Found Press Any Key Diagnostics cannot find the USER N COM file Diagnostic CD or disk...

Page 77: ...Error Serial Port loopback test error Serial Port Cable System Board Refresh Failure Diagnostics Test detected an error while testing the DMA controller s RAM refresh cycle Memory Module System Board...

Page 78: ...8 Device Cable connections Alternate adapter System Board Sorry You Need A Mouse Mouse or mouse driver was not detected Mouse System Board Factory installed adapter card software gives a Microsoft Win...

Page 79: ...umber Memory Module System Board Too Many Errors Test Aborted Too many errors the Diagnostics Test cannot continue Processor System Board Transmit Error Internal or external serial port loopback test...

Page 80: ...es or Beeps Action FRU You Cannot Delete the Motherboard Remove Board option was selected The Diagnostics Tests display this message during the Locate Bad Chips option Make the correct selection Memor...

Page 81: ...r beep no beep symptoms No beep and Blank or unreadable monitor Blinking cursor Power Supply on page 2 34 Repeating short beeps Keyboard on page 2 39 Keyboard sticking key Keyboard connection cable Sy...

Page 82: ...Keyboard on page 2 39 System Board 3 3 4 Screen initialization failed Display adapter if installed System Board Display 3 4 1 Screen retrace test detected an error Display adapter if installed System...

Page 83: ...channel memory System Board 114 External ROM checksum error Adapter Card System Board 129 Cache memory error Memory on page 2 37 For A 1 system board System Board For A 2 system board Processor 12X P...

Page 84: ...n page 2 37 DIMMs System Board 1XX errors not listed above System Board 20X Memory error Memory on page 2 37 DIMMs System Board 262 DRAM parity configuration error Memory on page 2 37 Run the Setup Ut...

Page 85: ...drive connection cable Diskette drive Power supply System Board 7XX Math coprocessor error Diagnostics and Utilities Device Presence Test on page 2 43 Upgrade processor check Setup Utility and system...

Page 86: ...d be a multiple of the original processor speed Hard disk drive size set correctly in Setup Utility Hard disk drive System Board 17XX Hard disk drive error All 17XX errors not listed above Factory Ins...

Page 87: ...an I O address that is not available or the PCI adapter card might be defective Choose ISA Legacy Resources from the Setup Utility main menu and make sure the I O port resources settings for ISA lega...

Page 88: ...adapter card Restart the computer without the card installed If the computer restarts without an error reinstall the card and restart the computer again If the error reoccurs the adapter card might be...

Page 89: ...correctly Factory Installed Drive Devices on page 2 47 CD DVD ROM drive connections cables and jumpers CD DVD ROM drive Power supply System Board 86XX Pointing device error or mouse does not work Mou...

Page 90: ...wer cord from the back of the system unit Disconnect all power and switch cable connectors from the system board and the power supply Disconnect the power connectors to all drives Locate the power sup...

Page 91: ...c 12 Vdc Figure 2 1 System Board Power Supply Connectors Bottom View 5 V dc 12 V dc 4 1 Figure 2 2 Hard Drive or CD DVD ROM End of Power Cable 1 4 5 V dc 12 V dc Figure 2 3 3 5 In Diskette Drive End o...

Page 92: ...to Factory Installed Drive Devices on page 2 47 009 From steps 003 and 008 DOES THE SYSTEM UNIT FAIL TO SHUT OFF WHEN THE ON OFF SWITCH IS PRESSED Yes No 010 Go to Step 006 on page 2 34 011 You might...

Page 93: ...essages error codes or symptoms DID YOU RECEIVE A 201 or 203 POST ERROR Yes No 002 DID YOU RECEIVE A 129 ERROR Yes No 003 Go to Step 006 on page 2 38 004 Replace the system board 005 Follow the screen...

Page 94: ...with a known good DIMM of the same size and type If the problem goes away the last DIMM replaced is defective If all DIMMs have been replaced and the problem remains replace the system board 008 The s...

Page 95: ...pe 2140 or Media Console Type 2142 Remove any foreign objects that might interfere with the mechanical operation of the keybuttons Power on the system unit DID YOU RECEIVE A 3XX OR A 5803 POST ERROR Y...

Page 96: ...ble connector from the system board Type 2140 or from the Media Console Type 2142 Power on the system unit Check the voltage at the keyboard cable connector on the system board or the Media Console as...

Page 97: ...inued ARE THE VOLTAGES CORRECT Yes No 009 Replace the system board 010 Replace the keyboard If the symptom remains replace the system board Check Procedures 2 41 All manuals and user guides at all gui...

Page 98: ...Test from the Main Menu Select Mouse from the menu Perform the mouse test DO THE MOUSE DIAGNOSTIC TESTS RUN WITHOUT ERRORS Yes No 002 For Type 2140 replace the mouse If symptoms remain replace the sy...

Page 99: ...responses 1 Main Menu screen DID THE SYSTEM PRODUCE THE MAIN MENU SCREEN Yes No 005 Go to Index of Symptoms Messages Error Codes or Beeps on page 2 9 006 From step 003 Select Advanced Diagnostics on t...

Page 100: ...Devices on page 2 47 008 Select Diagnostics Menu from the Main Menu Select Easy Test Diagnostics from the Diagnostics Menu DOES THE EASY TEST FINISH WITHOUT ERROR CODES Yes No 009 If the last test st...

Page 101: ...t again If an error or other symptom is displayed go to Index of Symptoms Messages Error Codes or Beeps on page 2 9 If no error can be detected or the symptom is intermittent go to Undetermined Proble...

Page 102: ...lace either the Media Console FRU parts or the Media Console unit If you receive multiple POST codes 1 Check the installation of the Media Console cable on the host card 2 Check the installation of th...

Page 103: ...nt card Also check the Media Console cable 2 Check the voltages to the diskette drive with the power on see Power Supply on page 2 34 3 Check the installation of the Media Console cable Type 2142 on t...

Page 104: ...e that drive If the problem remains check the continuity on the drive cable and replace the cable if necessary If that does not fix the problem replace the system board 8 If an upgrade processor is in...

Page 105: ...ve with a capacity of 100 MB The Zip drive is jumpered as Master See Zip Drive on page 5 14 for jumper settings The following drive initialization information must be entered in the CMOS only when con...

Page 106: ...ain Menu Select Modem from the menu Follow the prompts and perform the test DID ANY TESTS FAIL Yes No 002 Link to a computer service such as a bulletin board or to another computer DID THE MODEM COMMU...

Page 107: ...r When the Phone Rings DOES THE SYSTEM WAKE UP WHEN WAKE UP THE COMPUTER WHEN THE PHONE RINGS IS ENABLED Yes No 007 Note If the phone lines attached to the modem have experienced a high voltage surge...

Page 108: ...011 DOES THE SYSTEM UNIT WORK NORMALLY EXCEPT FOR THE MODEM Yes No 012 Go to Start on page 2 2 013 Check modem to audio and modem ring detect cables If the symptom remains replace the modem adapter c...

Page 109: ...tempting to answer the following questions The test has changed from previous levels If the monitor was not sold together with the system unit you might need to refer to the service information provid...

Page 110: ...O THE APPROPRIATE RASTER OR WHITE SCREEN AS DESCRIBED IN THE DISPLAY SELF TEST Yes No 007 Replace the monitor 008 Power off the system unit Reconnect any disconnected cables Power on the system unit I...

Page 111: ...FULLY PASS ALL TESTS Yes No 011 Replace the monitor If the symptom remains replace the system board 012 You have successfully completed the video Diagnostics and Utilities tests If the problem remains...

Page 112: ...is displayed with the most recent error shown at the bottom of the list To check for the error again repeat the above steps to add the error to the list once more You should see the same POST error co...

Page 113: ...find the failing device or adapter If the symptom changes go to Index of Symptoms Messages Error Codes or Beeps on page 2 9 or to the check procedure for the last item tested Replace the last item te...

Page 114: ...nt processor on the FRU system board 5 If there are no beeps replace the processor and use the current system board 6 If there are still no beeps replace the current system board and use the FRU proce...

Page 115: ...agnostics Bootable Diskette 3 4 Diagnostic Test Programs 3 6 Error Messages 3 7 Using the Advanced Diagnostic Test Programs 3 8 Program Navigation 3 8 Hard Disk Drive Boot Error 3 10 File Editor 3 11...

Page 116: ...e POST turn on the monitor and the system unit The following happens 1 The IBM APTIVA Logo appears on the monitor Pressing F1 at this time causes the Setup Utility menu to appear after the POST has co...

Page 117: ...and Utilities program is intended to test only IBM Aptiva Type 2140 and 2142 products Non IBM products prototype cards or modified options can give false errors and invalid system responses To load th...

Page 118: ...CD drive the CD drive default is G 6 Select the PCDR and IMAGE directories by typing CD PCDR IMAGE and press enter 7 Install a blank 1 44 KB diskette in diskette drive A Note The diskette does not nee...

Page 119: ...s CD MOUSE COM file 6 Press any key to manually invoke the advanced diagnostics The advanced diagnostics will now check out the system 7 Select an option from the advanced diagnostics Main Menu 8 Foll...

Page 120: ...drives RAM Serial and parallel ports Modem Video chip set Printer Keyboard Mouse Flexible Test Control Allows you to Run groups of tests in batch Specify parameters to use for each test for example vi...

Page 121: ...eeps indicate a problem was found by the POST Diagnostic Error Messages Displayed when a test program finds a problem with a hardware option Software Generated Error Messages Displayed if a problem or...

Page 122: ...at item with the cursor and pressing Enter Using the Function Keys Use the following keys to maneuver throughout the test programs Keys Action Enter Select an item run the test module or run the test...

Page 123: ...be edited using the text editor PC Doctor will automatically add a testlog number if the file PCDR NUM exists To disable this feature you must delete the PCDR NUM file BA xx Start batch mode testing o...

Page 124: ...BA xx switch to bypass prompting for serial and parallel port loopback tests NS Disables checking for sound cards NSC Disables checking for SCSI cards NV Bypasses virus test PC xx Set the pass count...

Page 125: ...Files selection box 3 Make your changes The arrow keys move the cursor within the text area and the function keys perform editing functions 4 When you are done press F2 to view file options such as N...

Page 126: ...from the system unit 3 Power on the monitor 4 If the monitor power on LED is not lit or flashing or you do not see one of the indications below replace the monitor For MM55 Type 2116 monitors The Red...

Page 127: ...Normal Standby Flashing orange green Blank Press a key or move the mouse Suspend Flashing orange green Blank Press a key or move the mouse Off Flashing orange Blank Press a key or move the mouse Note...

Page 128: ...3 14 All manuals and user guides at all guides com...

Page 129: ...20 3 5 In 5 25 In Cage 4 5 2030 Media Console 4 7 2040 Power Supply 4 12 2051 Memory DIMM 4 13 2080 Lithium Battery 4 14 2090 System Board 4 15 Handling ESD Sensitive Parts 4 16 Home Director 4 17 Sof...

Page 130: ...Appendix B Model Monitor Configurations and FRU Part Numbers on page B 1 for exact model configurations The arrows in the removals and replacements procedures show the direction of movement to remove...

Page 131: ...2005 Service Panel Pull out on the rear tab to release the side service panel Repair Information 4 3 All manuals and user guides at all guides com a l l g u i d e s c o m...

Page 132: ...2010 Cover Do not lift the cover too high as the tabs might break 4 4 All manuals and user guides at all guides com...

Page 133: ...2020 3 5 In 5 25 In Cage Disconnect any cables on the drive Remove the screw Pull out the cage Figure 4 1 3 5 In 5 25 In Cage Repair Information 4 5 All manuals and user guides at all guides com...

Page 134: ...Figure 4 2 3 5 In Cage 4 6 All manuals and user guides at all guides com...

Page 135: ...he left and right side latch retainers Pry the left and right side latches and pull the console up to a vertical position Pull the console up to remove Remove the 13 bottom cover screws to remove cons...

Page 136: ...JP7 JP6 JP4 J2 J1 Figure 4 4 Console cable removal 4 8 All manuals and user guides at all guides com a l l g u i d e s c o m...

Page 137: ...Figure 4 5 Console left and right side covers Figure 4 6 Opening the Console Repair Information 4 9 All manuals and user guides at all guides com...

Page 138: ...Figure 4 7 Removing the console 4 10 All manuals and user guides at all guides com...

Page 139: ...Figure 4 8 Removing the console bottom plate Figure 4 9 Console spring Repair Information 4 11 All manuals and user guides at all guides com...

Page 140: ...40 Power Supply Disconnect any cables necessary for removal Remove the power supply mounting screws Lift out the power supply Figure 4 10 Power Supply 4 12 All manuals and user guides at all guides co...

Page 141: ...ESD Sensitive Parts on page 4 16 Push out on the side clamps to release the module Pull the module up to remove Note Run the Setup Utility after adding or removing memory Figure 4 11 Memory DIMM Repai...

Page 142: ...00 C 212 F incinerate it or expose its cell contents to water Dispose of the battery as required by local ordinances or regulations Use only the battery in the appropriate parts listing Use of an inco...

Page 143: ...to reinstall the processor and DIMMs in the new system board if applicable 2 The amplifier card BIOS in the system board must match the amplifier card installed in the computer See Amplifier Card BIOS...

Page 144: ...your body to the machine frame Hold the ESD sensitive part by its edge connector shroud cover Do not touch its pins If you are removing a pluggable module use the correct tool Do not place the ESD sen...

Page 145: ...might vary The base Home Director package includes Home Automation CD Serial Interface Module Cable Lamp Module Appliance module Installation and operating instructions are included with the Home Dir...

Page 146: ...ure the module you are trying to control is fully plugged into the wall outlet and that the switch for the appliance or light you are trying to control is in the on position and it works when plugged...

Page 147: ...lt line If this distance is too long you might experience intermittent problems Try plugging the device module in another outlet socket If you suspect a software problem exit all other software progra...

Page 148: ...Aptiva software on the hard disk drive use the procedures supplied with the CD or use the following procedures 1 Insert the Recovery CD into the CD DVD ROM drive 2 Power off then power on the system u...

Page 149: ...ations Type A 2 5 6 Processor Bus Factor Type A 2 5 7 Factory Installed Modem Card 5 8 Hard Disk Drive Jumper Settings 5 10 CD DVD ROM Drive Jumper Settings 5 13 Zip Drive 5 14 Detachable Monitor I O...

Page 150: ...0 J2 J24 J23 J27 JP21 JP6 J18 J17 J16 J8 J34 J1 J40 U1 JP2 JP1 JP3 JP5 JP11 J9 J33 J38 J26 Figure 5 1 System Board Type A 1 Attention The amplifier card BIOS in the system board must match the amplifi...

Page 151: ...ttom keyboard J26 Diskette drive connector J27 AC 3 connector J29 Multimedia connectors top MIDI Joystick bottom audio out in mic J30 CD DVD ROM audio connector J31 TV In connector J32 Modem audio In...

Page 152: ...he Aptiva computer Changing jumper settings are not supported and might cause system failures Figure 5 2 Pentium MMX Processor Speed Type A 1 Pentium MMX Jumper 166 MHz 200 MHz 233 MHz Processor Speed...

Page 153: ...A1 J17 J13 JP2 JP1 JP3 ISA1 PCI1 PCI2 PCI3 ISA2 ISA3 JP7 DIMM1 DIMM2 DIMM3 Figure 5 3 System Board Type A 2 Attention The amplifier card BIOS in the system board must match the amplifier card installe...

Page 154: ...nnector J13 TV out connector J14 AC 3 connector J15 Video feature connector J16 Fan connector J17 SO DIMM socket video upgrade J19 Diskette drive connector J20 Power connector J21 Buzzer on board Enab...

Page 155: ...of the Aptiva computer Changing jumper settings are not supported and might cause system failures Figure 5 4 Pentium II Processor Speed Type A 2 Pentium II Jumper 233 MHz 266 MHz Processor Speed MHz J...

Page 156: ...he 33 6 Kbps modem is under the Windows 95 Control Panel The factory installed modem can be tested with the Advanced Diagnostics CD See Diagnostics and Utilities CD on page 3 3 Note 33 6 Kbps modems e...

Page 157: ...nostics CD See Diagnostics and Utilities CD on page 3 3 Note 56 Kbps modems for EMEA models are 56 Kbps Upgradeable K56 Flex modems are designed to be capable of receiving data at up to 56 Kbps from a...

Page 158: ...y connector Secondary Hard Disk Drive Connector If additional drives are connected to the secondary hard disk drive connector set the first drive connected to this connector as the master drive 1 in t...

Page 159: ...ne of the following figures 1 Master Drive 2 Slave Drive Figure 5 7 Maxtor Hard Disk Drives 2 Jumper Block Figure 5 8 Western Digital Hard Disk Drives Continued on next page Parts Test Point Locations...

Page 160: ...tings match your hard disk drive to one of the following figures 1 Master Drive 2 Slave Drive Figure 5 9 Quantum Hard Disk Drives Figure 5 10 IBM Hard Disk Drives 5 12 All manuals and user guides at a...

Page 161: ...n figure 5 7 and the CD DVD ROM drive jumpers reset as the slave drive as shown in Figure 5 11 Note For models that have a factory installed Zip drive the Zip drive is jumpered as slave and the CD DVD...

Page 162: ...able media having a formatted capacity of 100 MB The Zip Drive jumper is set as the slave drive as shown in Figure 5 12 Cable Select Slave Master Jumper Settings Jumper Settings Zip Drive Rear View Pi...

Page 163: ...em board Monitor end of cable on some models Figure 5 13 Detachable Monitor I O Signal Cable Connectors Test each connector between the following pins System Pin Monitor Pin 1 1 2 2 3 3 13 4 14 5 6 6...

Page 164: ...5 DATA11 30 12V_DROP 6 DATA10 31 12V_DROP 7 DATA_9 32 12V_DROP 8 DATA8 33 12VDC 9 ADR_EN 34 12VDC 10 DAT_EN 35 12VDC 11 R W 36 GND 12 IRQ_STRB 37 GND 13 TC_BUF 38 GND 14 DRQA 39 GND 15 DRQB 40 GND 16...

Page 165: ...d Ground 13 Horizontal Sync O 7 Green Ground 14 Vertical Sync O 15 SCL I Parallel Port Pin Signal Name I O Pin Signal Name I O 1 Strobe O 14 Auto Feed N A 2 Data Bit 0 I O 15 Error I 3 Data Bit 1 I O...

Page 166: ...I 7 Request To Send O Pin Signal Name 8 Clear To Send I 1 AUX5 9 Ring Indicator I 2 POWER_CNTRL 3 Ground Pin Signal Name I O Pin Signal Name 1 Mouse Data I O 1 AUX5 2 No Connection 2 Switch 3 Ground...

Page 167: ...t O 19 Ground 3 No Connection 20 Step O 4 No Connection 21 Ground 5 Ground 22 Write Data I 6 No Connection 23 Ground 7 Ground 24 Write Enable O 8 Index I 25 Ground 9 Ground 26 Track 0 I 10 Motor Enabl...

Page 168: ...8 Host Data 10 I O 28 No Connection 9 Host Data 4 I O 29 No Connection 10 Host Data 11 I O 30 Ground Power 11 Host Data 3 I O 31 Host IRQ I 12 Host Data 12 I O 32 No Connection 13 Host Data 2 I O 33...

Page 169: ...fety conditions not covered by this Safety Inspection Guide If any unsafe conditions are present you must find out how serious the hazard is and if you can continue before you correct the hazard All c...

Page 170: ...6 2 All manuals and user guides at all guides com...

Page 171: ...procurable and that the individual parts or the next higher assembly should be ordered NR Not Recommended in the Units column indicates that the part is procurable but not recommended for field replac...

Page 172: ...ystem Unit Exterior SL A 7 7 Assembly 4 Machine Type 2142 System Unit Interior SL A 7 8 Assembly 5 Diskette Hard Disk Drives and Zip Drive 7 11 Assembly 6 Media Console Type 2142 7 13 Assembly 7 CD DV...

Page 173: ...NS 12J6295 1 Panel Switch LED 2 12J6474 1 Top Cover 3 12J6475 1 Side Cover 4 00K8351 1 Panel Assembly NS 12J5548 1 Main bezel 5 12J5550 1 3 5 and 5 25 In Blank Bezel 6 12J6290 1 CD Bezel Assembly NS...

Page 174: ...Assembly 2 Machine Type 2140 System Unit Interior SL A 1 3 4 5 6 2 7 4 All manuals and user guides at all guides com...

Page 175: ...system board FRUs are shipped without processor or DIMMs When replacing a system board remove all FRUs from the original system board and install them on the new system board Attention The amplifier...

Page 176: ...or Pentium MMX Processor 5 01K2063 1 Pentium II 233 MHz Processor 5 01K2064 1 Pentium II 266 MHz Processor 5 01K2109 1 Pentium II 300 MHz Processor 5 01K2167 1 Pentium II 333 MHz Processor 6 75H8991 1...

Page 177: ...1 Side Cover 4 00K8350 1 Panel Assembly NS 12J5548 1 Main bezel 5 12J5550 1 3 5 and 5 25 In Blank Bezel 6 12J5550 1 3 5 and 5 25 In Blank Bezel 7 12J5550 1 3 5 and 5 25 In Blank Bezel NS 12J6290 1 CD...

Page 178: ...Assembly 4 Machine Type 2142 System Unit Interior SL A 1 3 4 5 7 6 2 7 8 All manuals and user guides at all guides com...

Page 179: ...LED NS 76H6347 1 Cable Host Card to System Board Signal 2 12J6487 1 Fan Assembly All system board FRUs are shipped without processor or DIMMs When replacing a system board remove all FRUs from the or...

Page 180: ...um MMX 200 MHz Processor 6 12J6236 1 Pentium MMX 233 MHz Processor NS 76H3658 1 Voltage Regulator for Pentium MMX Processor 6 01K2063 1 Pentium II 233 MHz Processor 6 01K2064 1 Pentium II 266 MHz Proc...

Page 181: ...Assembly 5 Diskette Hard Disk Drives and Zip Drive 3 1 4 4 4 2 Parts Catalog 7 11 All manuals and user guides at all guides com a l l g u i d e s c o m...

Page 182: ...4 GB 5 25 In Hard Disk Drive 2 75H9921 1 6 4 GB 3 5 In Hard Disk Drive 2 10L6087 1 8 0 GB 5 25 In Hard Disk Drive NS 12J6421 1 Hard Disk Drive Cable Note When referring to hard disk drive capacity MB...

Page 183: ...ssembly 2 Mode DVD ROM NS 12J5938 1 Media Console Assembly Japan 3 Mode 24X Max NS 12J5940 1 Media Console Assembly Japan 3 Mode DVD ROM 2 12J3525 1 CD ROM Drive 24X Max 2 02K1119 1 CD ROM Drive 32X M...

Page 184: ...5835 1 Client Card including On Off switch 8 12J5933 1 Media Console Rear Cover NS 12J5886 1 CD DVD ROM Audio Cable NS 12J5867 1 CD DVD ROM Power Cable NS 12J5785 1 Diskette Power Cable NS 12J5787 1 D...

Page 185: ...Assembly 7 CD DVD ROM Drive Modem and TV Cards 3 5 1 2 4 6 Parts Catalog 7 15 All manuals and user guides at all guides com...

Page 186: ...1 33 6 Kbps Modem Card Netherlands 4 76H6945 1 33 6 Kbps Modem Card Spain 4 12J6483 1 55 6 Kbps Modem Card Australia New Zealand 4 00K8731 1 55 6 Kbps Modem Card Belgium 4 12J6518 1 55 6 Kbps Modem Ca...

Page 187: ...H6048 1 Telephone Adapter Norway NS 60H6043 1 Telephone Adapter Spain NS 60H6054 1 Telephone Adapter Sweden NS 60H6055 1 Telephone Adapter Switzerland NS 60H6051 1 Telephone Adapter UK NS 76H1572 1 Jo...

Page 188: ...igurations and FRU Part Numbers on page B 1 for model specifications For monitors sold separately from IBM Aptiva system units see the service information provided with the monitor EMEA uses Express R...

Page 189: ...00K8448 1 Monitor Screw Kit Type 2142 Power Cord linecord for monitor and system unit 93F2365 1 Australia 13F9978 1 Belgium French 93F2364 1 Canada English 93F2364 1 Canada French 13F9996 1 Denmark 13...

Page 190: ...Belgium French 1 12J5609 1 Canada French 1 12J5621 1 Danish 1 12J5622 1 Dutch 1 12J5638 1 Finnish Swedish 1 12J5623 1 French 1 12J5624 1 German 1 12J5629 1 Italy 1 12J5645 1 Japan 1 12J5630 1 Norwegi...

Page 191: ...1 U K English 1 12J5607 1 U S English 2 12J4549 1 Mouse NS 12J4547 1 Ball and Clip for Mouse NS 12J4552 1 Blue Mouse Caps Parts Catalog 7 21 All manuals and user guides at all guides com a l l g u i d...

Page 192: ...ion 10 Preloaded Software Recovery CD Diagnostics and Utilities CD Aptiva owners and servicers will need to call their local IBM HelpCenter to order the preloaded Software Recovery and Diagnostics and...

Page 193: ...88 7 NS 7 17 12J3998 7 4 7 16 12J4547 9 NS 7 21 12J4549 9 2 7 21 Part Asm Number Index Page 12J4552 9 NS 7 21 12J4560 5 2 7 12 12J5546 1 7 7 3 3 8 7 7 12J5548 1 NS 7 3 3 NS 7 7 12J5550 1 5 7 3 3 5 7 7...

Page 194: ...516 7 4 7 16 12J6518 7 4 7 16 12J6520 7 4 7 16 12J6576 7 4 7 16 13F9978 8 7 19 8 7 19 Part Asm Number Index Page 13F9978 continued 8 7 19 8 7 19 8 7 19 8 7 19 8 7 19 8 7 19 13F9996 8 7 19 14F0032 8 7...

Page 195: ...4 7 16 7 4 7 16 76H6347 4 NS 7 9 7 3 7 16 76H6349 7 2 7 16 76H6351 2 NS 7 5 4 NS 7 9 76H6353 2 NS 7 5 4 NS 7 9 76H6355 2 NS 7 5 4 NS 7 9 76H6367 2 NS 7 5 4 NS 7 9 76H6945 7 4 7 16 76H6947 7 4 7 16 76...

Page 196: ...8 4 All manuals and user guides at all guides com a l l g u i d e s c o m...

Page 197: ...BBS contains a valuable file library with drivers software updates product information and other file updates To access the BBS set your modem for eight data bits one stop bit and no parity bit The IB...

Page 198: ...bility To access the IBM PC Company Internet sites you will need to acquire Internet access Please check with your local Internet provider for more information Members of Prodigy AOL and CompuServe ca...

Page 199: ...the front of the system unit To determine the correct FRU to install go to the appropriate country table listed below Then look across the top of the country table for the FRU you want to replace The...

Page 200: ...33 75H9921 75H9921 00K7933 00K7933 00K7933 00K7933 Memory 01K1105 01K1105 01K1105 01K1105 01K1105 01K1105 01K1105 01K1105 01K1104 01K1105 01K1104 01K1105 Processor 12J6236 01K2063 01K2063 01K2064 01K2...

Page 201: ...Memory 01K1105 01K1105 01K1105 01K1105 01K1105 01K1105 01K1105 01K1105 01K1105 01K1105 Processor 01K2064 01K2167 42H4866 12J6236 01K2064 01K2167 01K2063 01K2064 01K2063 01K2064 System Board 93H5225 9...

Page 202: ...ee 7 18 Hard Drive 12J4560 12J4560 10L6086 10L6087 02K3410 10L6087 02K1148 02K1146 Memory 01K1105 01K1105 01K1105 01K1105 01K1105 01K1105 01K1105 01K1105 Processor 42H4866 12J6236 01K2064 01K2167 42H4...

Page 203: ...air Hard Drive 02K1148 02K1146 02K1146 02K1148 02K1148 02K1148 02K1148 Memory 01K1105 01K1105 01K1105 01K1105 01K1105 01K1105 01K1105 Processor 01K2063 01K2063 01K2064 12J6236 01K2063 01K2064 01K2109...

Page 204: ...1148 Memory 01K1104 Processor 12J6236 System Board 93H5148 Table B 5 Latin America Machine Type 2140 2142 Factory Installed Parts Model LD2 Notes 1 LD2 Model Mexico 2 N A Not included in model 3 For m...

Page 205: ...ble B 6 Monitor to FRU Index and Monitor Frequency Settings Monitor Part Number FRU Number Monitor Frequency KHz 60H9544 60H9560 69 0 60H9548 60H9560 69 0 60H8547 60H9595 69 0 60H9546 60H9596 69 0 60H...

Page 206: ...B 8 All manuals and user guides at all guides com a l l g u i d e s c o m...

Page 207: ...ings 5 13 check procedures 33 6 Kbps and 56 Kbps DSVD modem check 2 50 check procedures continued device presence check 2 43 installed devices check 2 47 keyboard check 2 39 memory check 2 37 monitor...

Page 208: ...l 1 12 serial 1 12 USB 1 12 history POST errors 1 26 Home Director 4 17 Home Director technical service and support 4 17 I I O adapter cards interfaces 1 12 IBM BIOS screen 3 2 IBM Online HelpCenter A...

Page 209: ...1 diskette drive Type 2142 7 13 hard disk drive 7 11 keyboard 7 20 machine type 2140 exterior 7 3 machine type 2140 interior 7 4 Machine Type 2142 exterior 7 7 Machine Type 2142 interior 7 8 monitor 7...

Page 210: ...utility 1 18 1 22 software installation 4 20 software recovery CD 7 22 sound adapter card 1 9 speaker connector 5 18 speakers 1 9 specifications 1 28 starting diagnostics 2 2 switch connector 5 18 sy...

Page 211: ...All manuals and user guides at all guides com a l l g u i d e s c o m...

Page 212: ...inted in U S A International Business Machines Corporation Old Orchard Road Armonk New York 10504 Part Number 10L9160 Form Number S06J 0517 01 01 98 S 6J 517 1 All manuals and user guides at all guide...

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