IBM 883725U Hardware Announcement Download Page 12

On-site service:

 IOR. IBM will repair the failing machine

at your location and verify its operation.

You must

provide a suitable working area to allow disassembly and
reassembly of the IBM machine. The area must be clean,
well-lit, and suitable for the purpose.

The following on-site service options are available:

IOR, 9 hours per day, Monday through Friday excluding
holidays, NBD response

IOR, 9 hours per day, Monday through Friday excluding
holidays, 4-hour average response

IOR, 24 hours per day, 7 days a week, 4-hour average
response

IOR, 24 hours per day, 7 days a week, 2-hour average
response

Maintenance service (ICA)

Maintenance services are available for ICA legacy
contracts.

The preferred go-to-market offerings are

ServiceElect. However, ICA legacy contracts will still be
available for current customers until they are withdrawn.

Alternative service (warranty service upgrades):

During

the warranty period, warranty service upgrade provides
an enhanced level of on-site service for an additional
charge. A warranty service upgrade must be purchased
during  the warranty period and is for a fixed term
(duration).

It is not refundable or transferable and may

not be prorated.

If required, IBM will provide the

warranty service upgrade enhanced level of on-site
service acquired by the customer.

Service levels are

response time objectives and are not guaranteed.

IBM will attempt to resolve your problem over the
telephone or electronically by access to an IBM Web site.
You must follow the problem determination and resolution
procedures that IBM specifies. Scheduling of service will
depend upon the time of your call and is subject to parts
availability.

CRUs will be provided as part of the machine

s standard

warranty CRU service except that you may install a Tier
1 CRU yourself or request IBM to install it at no additional
charge under the type of warranty service specified,
on-site service.

IBM will repair the failing machine at your location and
verify its operation. You must provide a suitable working
area to allow disassembly and reassembly of the IBM
machine.

The area must be clean, well-lit, and suitable

for the purpose.

The  following warranty service upgrade option is
available:

IOR, 24 hours per day, 7 days a week, 4-hour average
response

Maintenance service:

If required, IBM provides repair or

exchange service depending on the type of maintenance
service  specified for the machine.

IBM will attempt to

resolve your problem over the telephone or electronically
by access to an IBM Web site.

You must follow the

problem determination and resolution procedures that
IBM specifies. Scheduling of service will depend upon the
time of your call and is subject to parts availability.
Service levels are response time objectives and are not
guaranteed.

CRU service:

If your problem can be resolved with a CRU

(for example, keyboard, mouse, speaker, memory, or
HDD), IBM will ship the CRU to you for you to install. CRU

information and replacement instructions are shipped
with your machine and are available from IBM at any time
on your request.

IBM specifies in the materials shipped with a replacement
CRU whether a defective CRU must be returned to IBM.
When return is required, return instructions and a
container are shipped with the replacement CRU, and you
may be charged for the replacement CRU if IBM does not
receive  the defective CRU within 30 days of your receipt
of the replacement.

On-site service:

 IOR. IBM will repair the failing machine

at your location and verify its operation.

You must

provide a suitable working area to allow disassembly and
reassembly of the IBM machine. The area must be clean,
well-lit, and suitable for the purpose.

The following on-site service options are available:

IOR, 9 hours per day, Monday through Friday excluding
holidays, NBD response

IOR, 24 hours per day, 7 days a week, 4-hour average
response

Non-IBM parts support

Warranty service:

IBM is now shipping machines with

selected non-IBM parts that contain an IBM field
replaceable unit (FRU) part number label.

These parts

are to be serviced during the IBM machine warranty
period.

IBM is covering the service on these selected

non-IBM parts as an accommodation to their customers,
and normal warranty service procedures for the IBM
machine apply.

Warranty service upgrades and maintenance services:
Under certain conditions, IBM Integrated Technology
Services repairs selected non-IBM parts at no additional
charge for machines that are covered under a warranty
service upgrade or maintenance services.

IBM service provides hardware problem determination
on non-IBM parts (adapter cards, PCMCIA cards, disk
drives, memory, and so forth) installed within IBM
systems covered under warranty service upgrade or
maintenance services and provides the labor to replace
the failing parts at no additional charge.

If IBM has

Technical Service Agreements with the manufacturers of
the failing part, or if the failing part is an accommodations
part (a part with an IBM FRU label), IBM may also source
and replace the failing parts at no additional charge. For
all other non-IBM parts, customers are responsible for
sourcing the parts.

Installation labor is provided at no

additional  charge, if the machine is covered under a
warranty service upgrade or maintenance services.

IBM hourly service rate classification:

One

Field-installable features:

Yes

Model conversions:

No

Machine installation:

Customer setup.

Customers are

responsible for installation according to the instructions
IBM provides with the machine.

Graduated Program License Charges apply:

No.

This

product does not contain licensed internal code or
licensed machine code.

Educational allowance:

None

-7-

106-239

Summary of Contents for 883725U

Page 1: ...t warns of problems before they occur Fast and easy servicing Innovative Light Path Diagnostics improved on board diagnostics and LED diagnostic panel Optional Remote Supervisor Adapter II SlimLine ca...

Page 2: ...c and technical computing Linux clustering High availability and serviceability features The xSeries 336 server subsystem delivers excellent reliability and serviceability features Two 3 5 in or four...

Page 3: ...e the provided CLI from a Telnet session to perform some of the functions that they can perform from the Web server The RSA II SlimLine provides remote management and control of the system independent...

Page 4: ...evices The ServerGuide CD library includes online publications in addition to utilities and drivers that enable assisted loading of popular network operating systems Electronic support on the Web prov...

Page 5: ...106 239 Trademarks ServerGuide and Chipkill are trademarks of International Business Machines Corporation in the United States or other countries or both xSeries Predictive Failure Analysis Wake on LA...

Page 6: ...is your one stop shop for IT support needs For details on available services contact your IBM representative or visit http www ibm com services For details on available IBM Business Continuity and Re...

Page 7: ...00 120 160 200 800 x 600 x 16 64K 60 70 72 75 85 90 100 120 160 200 800 x 600 x 24 16M 60 70 72 75 85 90 100 120 160 200 800 x 600 x 32 16M 60 70 72 75 85 90 100 120 160 200 1024 x 768 x 8 256 60 70 7...

Page 8: ...certification is planned for these operating systems The following software is supported as preloads Linux Red Hat Enterprise Linux ES 3 Standard Red Hat Enterprise Linux WS 3 Standard Microsoft Windo...

Page 9: ...anges and hole locations The front to rear distance of the mounting flanges must be between 457 2 and 762 mm 24 and 30 in The thickness of the mounting flanges must be between 1 9 and 3 3 mm 0 08 and...

Page 10: ...k It is a customer s responsibility to ensure that the server and rack installation are secure to prevent sensitive data from being removed The customer is responsible for evaluation selection and imp...

Page 11: ...shipped with the system Maintenance services ServicePac ServiceSuite and ServiceElect ServicePac ServiceSuite and ServiceElect provide hardware warranty service upgrades maintenance and selected supp...

Page 12: ...ime objectives and are not guaranteed CRU service If your problem can be resolved with a CRU for example keyboard mouse speaker memory or HDD IBM will ship the CRU to you for you to install CRU inform...

Page 13: ...ice warranty service upgrades IOR 24 x 7 450 Maintenance service IOR IOR 9 x 5 24 x 7 380 570 For ServiceElect ESA Maintenance Service Charges contact IBM Global Services at 888 IBM 4343 426 4343 IBM...

Page 14: ...h Intel is a registered trademark of Intel Corporation Microsoft and Windows are trademarks of Microsoft Corporation Linux is a trademark of Linus Torvalds in the United States other countries or both...

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