IBM 883725U Hardware Announcement Download Page 11

with the replacement CRU, and you may be charged for
the replacement CRU if IBM does not receive the
defective CRU within 30 days of your receipt of the
replacement.

The following parts are designated as Tier 1 CRUs:

Fan

Memory

Memory Expansion Card, 4 slot

Power Supply

Line Cord

HDD

PCI Spacer

Lift Handle Kit

HDD Blank Filler

Chassis Top Cover Assembly

System Bezel

System Labels

On-site service:

IBM on-site repair (IOR), 9 hours per day,

Monday through Friday excluding holidays, NBD
response.

IBM will repair the failing machine at your

location and verify its operation.

You must provide a

suitable working area to allow disassembly and
reassembly of the IBM machine. The area must be clean,
well-lit, and suitable for the purpose.

On-site service is

not available in all countries, and some countries have
kilometer or mileage limitations from an IBM service
center.

In those locations where on-site service is not

available, the normal in-country service delivery is used.

Call IBM at 800-IBM-SERV (426-7378) to assist with
problem isolation for hardware to determine if warranty
service is required. Telephone support may be subject to
additional charges, even during the limited warranty
period.

International Warranty Service (IWS):

IWS is available

during the warranty period to customers who travel or
relocate to countries where their computer is sold and
serviced by IBM or IBM resellers authorized to perform
warranty service.

Eligible IBM computers are identified

by their four-digit machine type.

You can obtain IWS through the method of service, such
as CRU, depot, carry-in, or on-site, provided in the
servicing country. Service methods and procedures vary
by country, and some service or parts may not be
available in all countries.

Service centers in certain

countries may not be able to service all models of a
particular machine type. In addition, some countries may
have fees and restrictions that apply at the time of
service.

To determine the eligibility of your computer and to view
a list of countries where service is available, visit

http://www-3.ibm.com/pc/support/site.wss/
warranty/warranty.vm

For more information on IWS, refer to Services
Announcement 601-034, dated September 25, 2001.

Note:

Due to the earth

s magnetic field, CRT monitors are

manufactured to work in northern, southern, and
equatorial regions of the earth and may not produce a
satisfactory image when moved between them.

Any

required adjustment

(if possible) is not covered under

IWS and may be subject to a chargeable action.

The

magnetic field does not affect flat-panel LCD monitors and
ThinkPad

 LCD displays.

Licensing:

Programs included with this product are

licensed under the terms and conditions of the License
Agreements that are shipped with the system.

Maintenance services 

 ServicePac

,

ServiceSuite

, and ServiceElect

ServicePac, ServiceSuite and ServiceElect provide
hardware warranty service upgrades, maintenance, and
selected support services in one agreement.

Warranty service upgrade:

During the warranty period,

warranty service upgrade provides an enhanced level of
on-site service for an additional charge.

A warranty

service upgrade must be purchased during the warranty
period and is for a fixed term (duration).

It is not

refundable or transferable and may not be prorated.

If

required, IBM will provide the warranty service upgrade
enhanced level of on-site service acquired by the
customer.

Service levels are response time objectives

and are not guaranteed.

IBM will attempt to resolve your problem over the
telephone or electronically by access to an IBM Web site.
You must follow the problem determination and resolution
procedures that IBM specifies. Scheduling of service will
depend upon the time of your call and is subject to parts
availability.

CRUs will be provided as part of the machine

s standard

warranty CRU service except that you may install a Tier
1 CRU yourself or request IBM installation, at no
additional charge, under one of the on-site service levels
specified.

IBM will repair the failing machine at your location and
verify its operation. You must provide a suitable working
area to allow disassembly and reassembly of the IBM
machine.

The area must be clean, well-lit, and suitable

for the purpose.

The following warranty service upgrade options are
available:

IOR, 9 hours per day, Monday through Friday excluding
holidays, 4-hour average response.

IOR, 24 hours per day, 7 days a week, 4-hour average
response

IOR, 24 hours per day, 7 days a week, 2-hour average
response

Maintenance service:

If required, IBM provides repair or

exchange service depending on the type of maintenance
service  specified for the machine.

IBM will attempt to

resolve your problem over the telephone or electronically
by access to an IBM Web site.

You must follow the

problem determination and resolution procedures that
IBM specifies. Scheduling of service will depend upon the
time of your call and is subject to parts availability.
Service levels are response time objectives and are not
guaranteed.

CRU service:

If your problem can be resolved with a CRU

(for example, keyboard, mouse, speaker, memory, or
HDD), IBM will ship the CRU to you for you to install. CRU
information and replacement instructions are shipped
with your machine and are available from IBM at any time
on your request.

IBM specifies in the materials shipped with a replacement
CRU whether a defective CRU must be returned to IBM.
When return is required, return instructions and a
container are shipped with the replacement CRU, and you
may be charged for the replacement CRU if IBM does not
receive  the defective CRU within 30 days of your receipt
of the replacement.

106-239

-6-

Summary of Contents for 883725U

Page 1: ...t warns of problems before they occur Fast and easy servicing Innovative Light Path Diagnostics improved on board diagnostics and LED diagnostic panel Optional Remote Supervisor Adapter II SlimLine ca...

Page 2: ...c and technical computing Linux clustering High availability and serviceability features The xSeries 336 server subsystem delivers excellent reliability and serviceability features Two 3 5 in or four...

Page 3: ...e the provided CLI from a Telnet session to perform some of the functions that they can perform from the Web server The RSA II SlimLine provides remote management and control of the system independent...

Page 4: ...evices The ServerGuide CD library includes online publications in addition to utilities and drivers that enable assisted loading of popular network operating systems Electronic support on the Web prov...

Page 5: ...106 239 Trademarks ServerGuide and Chipkill are trademarks of International Business Machines Corporation in the United States or other countries or both xSeries Predictive Failure Analysis Wake on LA...

Page 6: ...is your one stop shop for IT support needs For details on available services contact your IBM representative or visit http www ibm com services For details on available IBM Business Continuity and Re...

Page 7: ...00 120 160 200 800 x 600 x 16 64K 60 70 72 75 85 90 100 120 160 200 800 x 600 x 24 16M 60 70 72 75 85 90 100 120 160 200 800 x 600 x 32 16M 60 70 72 75 85 90 100 120 160 200 1024 x 768 x 8 256 60 70 7...

Page 8: ...certification is planned for these operating systems The following software is supported as preloads Linux Red Hat Enterprise Linux ES 3 Standard Red Hat Enterprise Linux WS 3 Standard Microsoft Windo...

Page 9: ...anges and hole locations The front to rear distance of the mounting flanges must be between 457 2 and 762 mm 24 and 30 in The thickness of the mounting flanges must be between 1 9 and 3 3 mm 0 08 and...

Page 10: ...k It is a customer s responsibility to ensure that the server and rack installation are secure to prevent sensitive data from being removed The customer is responsible for evaluation selection and imp...

Page 11: ...shipped with the system Maintenance services ServicePac ServiceSuite and ServiceElect ServicePac ServiceSuite and ServiceElect provide hardware warranty service upgrades maintenance and selected supp...

Page 12: ...ime objectives and are not guaranteed CRU service If your problem can be resolved with a CRU for example keyboard mouse speaker memory or HDD IBM will ship the CRU to you for you to install CRU inform...

Page 13: ...ice warranty service upgrades IOR 24 x 7 450 Maintenance service IOR IOR 9 x 5 24 x 7 380 570 For ServiceElect ESA Maintenance Service Charges contact IBM Global Services at 888 IBM 4343 426 4343 IBM...

Page 14: ...h Intel is a registered trademark of Intel Corporation Microsoft and Windows are trademarks of Microsoft Corporation Linux is a trademark of Linus Torvalds in the United States other countries or both...

Reviews: