with the replacement CRU, and you may be charged for
the replacement CRU if IBM does not receive the
defective CRU within 30 days of your receipt of the
replacement.
The following parts are designated as Tier 1 CRUs:
•
Fan
•
Memory
•
Memory Expansion Card, 4 slot
•
Power Supply
•
Line Cord
•
HDD
•
PCI Spacer
•
Lift Handle Kit
•
HDD Blank Filler
•
Chassis Top Cover Assembly
•
System Bezel
•
System Labels
On-site service:
IBM on-site repair (IOR), 9 hours per day,
Monday through Friday excluding holidays, NBD
response.
IBM will repair the failing machine at your
location and verify its operation.
You must provide a
suitable working area to allow disassembly and
reassembly of the IBM machine. The area must be clean,
well-lit, and suitable for the purpose.
On-site service is
not available in all countries, and some countries have
kilometer or mileage limitations from an IBM service
center.
In those locations where on-site service is not
available, the normal in-country service delivery is used.
Call IBM at 800-IBM-SERV (426-7378) to assist with
problem isolation for hardware to determine if warranty
service is required. Telephone support may be subject to
additional charges, even during the limited warranty
period.
International Warranty Service (IWS):
IWS is available
during the warranty period to customers who travel or
relocate to countries where their computer is sold and
serviced by IBM or IBM resellers authorized to perform
warranty service.
Eligible IBM computers are identified
by their four-digit machine type.
You can obtain IWS through the method of service, such
as CRU, depot, carry-in, or on-site, provided in the
servicing country. Service methods and procedures vary
by country, and some service or parts may not be
available in all countries.
Service centers in certain
countries may not be able to service all models of a
particular machine type. In addition, some countries may
have fees and restrictions that apply at the time of
service.
To determine the eligibility of your computer and to view
a list of countries where service is available, visit
http://www-3.ibm.com/pc/support/site.wss/
warranty/warranty.vm
For more information on IWS, refer to Services
Announcement 601-034, dated September 25, 2001.
Note:
Due to the earth
′
s magnetic field, CRT monitors are
manufactured to work in northern, southern, and
equatorial regions of the earth and may not produce a
satisfactory image when moved between them.
Any
required adjustment
(if possible) is not covered under
IWS and may be subject to a chargeable action.
The
magnetic field does not affect flat-panel LCD monitors and
ThinkPad
LCD displays.
Licensing:
Programs included with this product are
licensed under the terms and conditions of the License
Agreements that are shipped with the system.
Maintenance services
—
ServicePac
,
ServiceSuite
, and ServiceElect
ServicePac, ServiceSuite and ServiceElect provide
hardware warranty service upgrades, maintenance, and
selected support services in one agreement.
Warranty service upgrade:
During the warranty period,
warranty service upgrade provides an enhanced level of
on-site service for an additional charge.
A warranty
service upgrade must be purchased during the warranty
period and is for a fixed term (duration).
It is not
refundable or transferable and may not be prorated.
If
required, IBM will provide the warranty service upgrade
enhanced level of on-site service acquired by the
customer.
Service levels are response time objectives
and are not guaranteed.
IBM will attempt to resolve your problem over the
telephone or electronically by access to an IBM Web site.
You must follow the problem determination and resolution
procedures that IBM specifies. Scheduling of service will
depend upon the time of your call and is subject to parts
availability.
CRUs will be provided as part of the machine
′
s standard
warranty CRU service except that you may install a Tier
1 CRU yourself or request IBM installation, at no
additional charge, under one of the on-site service levels
specified.
IBM will repair the failing machine at your location and
verify its operation. You must provide a suitable working
area to allow disassembly and reassembly of the IBM
machine.
The area must be clean, well-lit, and suitable
for the purpose.
The following warranty service upgrade options are
available:
•
IOR, 9 hours per day, Monday through Friday excluding
holidays, 4-hour average response.
•
IOR, 24 hours per day, 7 days a week, 4-hour average
response
•
IOR, 24 hours per day, 7 days a week, 2-hour average
response
Maintenance service:
If required, IBM provides repair or
exchange service depending on the type of maintenance
service specified for the machine.
IBM will attempt to
resolve your problem over the telephone or electronically
by access to an IBM Web site.
You must follow the
problem determination and resolution procedures that
IBM specifies. Scheduling of service will depend upon the
time of your call and is subject to parts availability.
Service levels are response time objectives and are not
guaranteed.
CRU service:
If your problem can be resolved with a CRU
(for example, keyboard, mouse, speaker, memory, or
HDD), IBM will ship the CRU to you for you to install. CRU
information and replacement instructions are shipped
with your machine and are available from IBM at any time
on your request.
IBM specifies in the materials shipped with a replacement
CRU whether a defective CRU must be returned to IBM.
When return is required, return instructions and a
container are shipped with the replacement CRU, and you
may be charged for the replacement CRU if IBM does not
receive the defective CRU within 30 days of your receipt
of the replacement.
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