background image

Symptom

Suggested action

Power problems

The server does not turn on.

Verify that:

v

The power cords are properly connected to the server.

v

The electrical outlet functions properly.

v

The type of memory installed is correct.

v

If you just installed an option, remove it, and restart the server. If the server now
turns on, you might have installed more options than the power supply supports.

If the problem remains, call for service.

The server does not turn off.

Verify whether you are using an ACPI or non-ACPI operating system.

If you are using a non-ACPI operating system:

1. Press Ctrl+Alt+Delete.

2. Turn off the system by using the power-control button. You might need to press

and hold the power-control button for 5 seconds to force the server to turn off.

If the problem remains or if you are using an ACPI-aware operating system, call for
service.

Serial port problems

The number of serial ports
identified by the operating
system is less than the number
of serial ports installed.

Verify that:

v

Each port is assigned a unique address by the Configuration/Setup Utility
program and none of the serial ports is disabled.

v

The serial-port adapter, if you installed one, is seated properly.

If the problem remains, call for service.

A serial device does not work.
For more information about the
serial port, see the

Option

Installation Guide

.

Verify that:

v

The device is compatible with the server.

v

The serial port is enabled and is assigned a unique address.

v

The device is connected to the serial port.

If the problem remains, call for service.

Software problem

Suspected software problem.

To determine if problems are caused by the software, verify that:

v

Your server has the minimum memory needed to use the software. For memory
requirements, see the information that comes with the software.

Note:

If you have just installed an adapter or memory, you might have a

memory address conflict.

v

The software is designed to operate on your server.

v

Other software works on your server.

v

The software that you are using works on another system.

If you received any error messages when using the software program, see the
information that comes with the software for a description of the messages and
suggested solutions to the problem.

If you have verified these items and the problem remains, contact your place of
purchase.

Chapter 5. Solving problems

49

Summary of Contents for 8676 - Eserver xSeries 335

Page 1: ...nstallation Guide Go to the Server Support flow chart Cable the server and options Start the server Install options Drives Microprocessors Adapters Memory Did the server start correctly Yes No Use Ser...

Page 2: ...n to take Flash the latest levels of BIOS service processor diagnostics and RAID code You can download this code at http www ibm com pc support No No Software Yes Yes Yes Hardware Check all cables for...

Page 3: ...IBM xSeries 335 Type 8676 Installation Guide ERserver...

Page 4: ...B Warranty information on page 55 and Appendix C Notices on page 67 Second Edition February 2003 Copyright International Business Machines Corporation 2002 2003 All rights reserved US Government User...

Page 5: ...ut ports and connectors 23 Updating the server configuration 24 Chapter 3 Server controls LEDs connectors and power 25 Front view 25 Operator information panel 27 Rear view 28 Server power features 29...

Page 6: ...ral Terms 58 Part 2 Country unique Terms 60 Appendix C Notices 67 Edition notice 67 Trademarks 68 Important notes 68 Product recycling and disposal 69 Electronic emission notices 69 Federal Communicat...

Page 7: ...eert eerst de veiligheidsvoorschriften Ennen kuin asennat t m n tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de s curit Vor der Installation di...

Page 8: ...e installation and configuration procedures v Connect and disconnect cables as described in the following table when installing moving or opening covers on this product or attached devices To connect...

Page 9: ...the device v Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure Danger Some laser products contain an embedded...

Page 10: ...ce 1 2 Statement 8 CAUTION Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that...

Page 11: ...ductive harm Wash hands after handling ADVERTENCIA El contacto con el cable de este producto o con cables de accesorios que se venden junto con este producto pueden exponerle al plomo un elemento qu m...

Page 12: ...x IBM xSeries 335 Type 8676 Installation Guide...

Page 13: ...ogram on the IBM ServeRAID Support CD You can use this program to configure the integrated SCSI controller with RAID capabilities for managing a RAID level 1 SCSI hard disk drive array Also included i...

Page 14: ...llation Instructions for complete rack installation and removal instructions For a list of supported options for your server see the ServerProven list at http www ibm com pc compat 2 IBM xSeries 335 T...

Page 15: ...Compatible with SVGA v 8 MB SDRAM video memory Size v Height 43 mm 1 69 in v Depth 660 mm 25 98 in v Width 440 mm 17 32 in v Weight approximately 12 7 kg 28 lb when fully configured Integrated functi...

Page 16: ...venient or problem situations v Attention These notices indicate potential damage to programs devices or data An attention notice is placed just before the instruction or situation in which damage cou...

Page 17: ...lso available Note The illustrations in this publication might differ slightly from your hardware Microprocessor heat sink Microprocessor Microprocessor VRM Dual inline memory module DIMM System board...

Page 18: ...6 IBM xSeries 335 Type 8676 Installation Guide...

Page 19: ...ield installed in it v Space is available around the server to allow the server cooling system to work properly See the documentation that comes with the rack v You have followed the cabling instructi...

Page 20: ...ntion clip 4 Slide the cover back and lift the cover off the server Attention To ensure adequate cooling and airflow do not operate the server with the cover removed Operating the server with the cove...

Page 21: ...ou install a jumper between pins 1 and 2 on J12 PCI X slot 1 is forced to PCI bus C If you install the jumper between pins 2 and 3 on J12 PCI X slot 1 is forced to PCI X bus B If you force slot 1 to b...

Page 22: ...If you plan to install an optional IBM Remote Supervisor Adapter install it in PCI X slot 1 Use the ribbon cable that comes with the Remote Supervisor Adapter to connect the 20 pin connector on the r...

Page 23: ...ention Avoid touching the components and gold edge connectors on the adapter Ensure that the adapter is completely and correctly seated in the slot Incomplete insertion might cause damage to the syste...

Page 24: ...rovided with the Remote Supervisor Adapter for information about installing the Remote Supervisor Adapter firmware and configuring the adapter b After you initially configure the adapter you should cr...

Page 25: ...gns of damage v Ensure that the drive is installed in the tray correctly v If your server has an optional RAID adapter installed see the documentation provided with the adapter for information about i...

Page 26: ...rectly away from the server Notes a If you have only one non hot swap hard disk drive install it in the right hand bay bay 2 with a jumper installed in the cable selection enabled position of the jump...

Page 27: ...by replacing them with higher capacity DIMMs or installing an additional pair of DIMMs in slots 3 and 4 The server supports 256 MB 512 MB and 1 GB DIMMs See the ServerProven list at http www ibm com p...

Page 28: ...s take precautions to avoid damage from static electricity For information about handling these devices see Handling static sensitive devices on page 7 v To avoid breaking the retaining clips or damag...

Page 29: ...mory configurations the 3 3 3 beep code might sound during POST followed by a blank display screen If this occurs and the Boot Fail Count feature in the Start Options of the Configuration Setup Utilit...

Page 30: ...load between the microprocessors This enhances performance for database and point of sale applications integrated manufacturing solutions and other applications Microprocessor 1 is installed in micro...

Page 31: ...or Ensure that the microprocessor is completely and correctly seated in the socket Incomplete insertion might cause damage to the system board or to the microprocessor v When you handle static sensiti...

Page 32: ...to overheating v If you need to remove the heat sink after installing it note that the thermal material may have formed a strong bond between the heat sink and the microprocessor Do not force the heat...

Page 33: ...steps to install the server cover and bezel 1 Position the internal cables so they do not interfere with the cover installation Attention Before sliding the cover forward make sure that all the tabs...

Page 34: ...ther servers and connect the power cord continue with Cabling the server Cabling the server This section provides basic information about v Attaching peripheral devices such as a monitor keyboard and...

Page 35: ...installed For more details about connecting the server to a C2T chain creating an Advanced System Management ASM interconnect network and sharing a monitor keyboard and pointing device between multip...

Page 36: ...e server can now operate as an SMP server Therefore you might need to upgrade the operating system to support SMP See the section about using the ServerGuide CD in the User s Guide and the operating s...

Page 37: ...d SCSI hard disk drive is in use Power LED When this LED is lit it indicates that ac and dc power are present in the server When this LED is flashing it indicates that the server is in Standby mode Wh...

Page 38: ...ter is installed in the server and the LED flashes slowly one flash per second the drive is being rebuilt If the LED flashes rapidly three flashes per second the controller is identifying the drive Di...

Page 39: ...ent has occurred and is recorded in the error log LOC location LED Use this blue LED to visually locate the server if it is in a location with numerous other servers You can use IBM Director to light...

Page 40: ...e link between the server and the network device attached through the upper or lower connector Ethernet 2 connector Use this connector to connect the server to a network USB 3 connector Connect a USB...

Page 41: ...the power control button v If a power failure occurs while the server is turned on the server will restart automatically when power is restored v If your operating system supports the system managemen...

Page 42: ...When the server is connected to an ac power source but has not been turned on it is in Standby mode When the server is in Standby mode the operating system is not running and all core logic except for...

Page 43: ...about the supported operating system versions see the label on the CD Complete the following steps to start the ServerGuide Setup and Installation CD 1 Insert the CD and restart the server If the CD...

Page 44: ...nfiguration Utility prompt appears press Ctrl C Note If an administrator password has been set you are prompted to type the password to start the LSI Logic Configuration Utility program 3 Use the arro...

Page 45: ...in this section focuses on using the ServeRAID Manager program in Startable CD mode to configure your controller For information about installing ServeRAID Manager see the documentation on the IBM Ser...

Page 46: ...es an array by grouping together the first two physical drives that appear in the ServeRAID Manager tree and it creates a RAID level 1 logical drive Complete the following steps to use Express configu...

Page 47: ...lick the controller 2 Click Custom configuration 3 Click Next The Create arrays window opens 4 From the list of ready drives select the two drives you want to move to the array 5 Click Add selected dr...

Page 48: ...click Back 9 Click Apply then click Yes when asked if you want to apply the new configuration The configuration is saved in the controller and in the physical drives 10 Exit from the ServeRAID Manage...

Page 49: ...drives and physical drives To view information expand the ServeRAID Manager tree then click the relevant tree object Detailed information about the selected device appears in the right pane To display...

Page 50: ...system ServeRAID Assist will open within the ServeRAID Manager interface To learn more about the ServeRAID Manager tree objects and the actions that apply to them select a tree object and click Actio...

Page 51: ...to update the firmware 1 Turn off the server 2 Insert the diskette into the diskette drive 3 Turn on the server If the server does not start from the diskette use the Configuration Setup Utility prog...

Page 52: ...on IBM Intel microprocessor based systems IBM Director automates tasks such as inventory taking monitoring of environmental sensors such as temperature voltage and fans alerting and system health info...

Page 53: ...l for service 1 beep POST was completed successfully One beep also occurs after POST if you type an incorrect password None required 2 beeps Undetermined error Follow the instructions that appear on t...

Page 54: ...1 3 RAM test has failed above address hex 0FFFF 3 1 4 Time of Day clock test has failed 3 2 1 Serial port test has failed 3 2 2 Parallel port test has failed 3 2 4 Comparison of CMOS memory size agai...

Page 55: ...emory is correct for your server and that it is installed properly 301 303 Keyboard and keyboard controller Ensure that the keyboard cable is connected and nothing is resting on the keyboard keys 1162...

Page 56: ...plicate SCSI IDs or IRQ assignments v Ensure that the hard disk drive is connected properly The operating system installation program continuously loops Make more space available on the hard disk The...

Page 57: ...diskette in the drive verify that v The diskette drive cables are correctly and securely connected v The diskette drive is enabled in the Configuration Setup Utility program v The diskette is good an...

Page 58: ...rver at the fan grill If there is no airflow the fan is not working This can cause the server to overheat and shut down v Ensure that the SCSI bus and devices are configured correctly and that the las...

Page 59: ...the problem remains call for service Monitor problems Testing the monitor Some IBM monitors have their own self tests If you suspect a problem with your monitor see the information that comes with the...

Page 60: ...ler or IBM marketing representative If the problem remains call for service Wrong characters appear on the screen If the wrong language is displayed update the BIOS code with the correct language If t...

Page 61: ...program and none of the serial ports is disabled v The serial port adapter if you installed one is seated properly If the problem remains call for service A serial device does not work For more inform...

Page 62: ...e a standard non USB keyboard attached to the keyboard port Note If a standard non USB keyboard is attached to the keyboard port the USB is disabled and no USB device will work during POST v The corre...

Page 63: ...next page download the executable file and follow the instructions in the readme file to install the device driver 2 Install the IBM Director application 3 If the IBM Director CD that comes with your...

Page 64: ...52 IBM xSeries 335 Type 8676 Installation Guide...

Page 65: ...and IntelliStation systems operating systems and programs come with information that contains troubleshooting procedures and explanations of error messages and error codes If you suspect a software pr...

Page 66: ...e for a fee with usage configuration and software problems with xSeries servers IntelliStation workstations and appliances For information about which products are supported by Support Line in your co...

Page 67: ...IBM Statement of Limited Warranty for IBM Machines a glossary of terms used in the Statement of Limited Warranty Frequently Asked Questions FAQ and links to Product Support Web pages The IBM Statemen...

Page 68: ...might be changes that are required after a product has been shipped from IBM In those instances IBM will make Engineering Changes ECs available that apply to your hardware v Customer replaceable units...

Page 69: ...hine type In addition some countries might have fees and restrictions that apply at the time of service To determine whether your system is eligible for IWS go to http www ibm com pc support and click...

Page 70: ...replace it with one that is at least functionally equivalent you may return it to your place of purchase and your money will be refunded Extent of Warranty The warranty does not cover the repair or ex...

Page 71: ...involve the removal of parts and their return to IBM A part that replaces a removed part will assume the warranty service status of the removed part Before IBM or your reseller exchanges a Machine or...

Page 72: ...URISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU Governing Law Both you and IBM consent to the app...

Page 73: ...arbitrators designated in conformity with those rules shall have the power to rule on their own competence and on the validity of the Agreement to submit to arbitration The arbitration award shall be...

Page 74: ...ct PEOPLE S REPUBLIC OF CHINA PRC Governing Law The following replaces this Section Both you and IBM consent to the application of the laws of the State of New York except when local law requires othe...

Page 75: ...ch the warranty service is being provided except that in 1 Albania Bosnia Herzegovina Bulgaria Croatia Hungary Former Yugoslav Republic of Macedonia Romania Slovakia Slovenia Armenia Azerbaijan Belaru...

Page 76: ...to the total amount you paid for the Machine that is the subject of the claim For purposes of this item the term Machine includes Machine Code and Licensed Internal Code Applicability of suppliers an...

Page 77: ...AZILAND Limitation of Liability The following is added to this Section IBM s entire liability to you for actual damages arising in all situations involving nonperformance by IBM in respect of the subj...

Page 78: ...66 IBM xSeries 335 Type 8676 Installation Guide...

Page 79: ...ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of ex...

Page 80: ...MMX Pentium and ProShare are trademarks of Intel Corporation in the United States other countries or both Microsoft Windows and Windows NT are trademarks of Microsoft Corporation in the United States...

Page 81: ...it boards cables electromagnetic compatibility gaskets and connectors which may contain lead and copper beryllium alloys that require special handling and disposal at end of life Before this unit is d...

Page 82: ...ance statement This Class A digital apparatus complies with Canadian ICES 003 Avis de conformit la r glementation d Industrie Canada Cet appareil num rique de la classe A est conforme la norme NMB 003...

Page 83: ...tachment plug to use with this IBM product To avoid electrical shock always use the power cord and plug with a properly grounded outlet IBM power cords used in the United States and Canada are listed...

Page 84: ...uadeloupe Guinea Guinea Bissau Hungary Iceland Indonesia Iran Kazakhstan Kyrgyzstan Laos People s Democratic Republic of Latvia Lebanon Lithuania Luxembourg Macedonia former Yugoslav Republic of Madag...

Page 85: ...es Taiwan United States of America Venezuela 24P6858 Korea Democratic People s Republic of Korea Republic of 34G0232 Japan 36L8880 Argentina Paraguay Uruguay 49P2078 India 49P2110 Brazil 6952300 Antig...

Page 86: ...74 IBM xSeries 335 Type 8676 Installation Guide...

Page 87: ...dual in line memory module DIMM installing 15 E electrical input specifications 3 electrical safety information viii electronic emission Class A notice 69 environment air temperature 3 humidity 3 err...

Page 88: ...xpansion enclosure 45 problems continued intermittent 46 keyboard 46 memory 47 microprocessor 47 monitor 47 mouse 46 option 48 pointing device 46 power 49 serial port 49 software 49 USB port 50 R RAID...

Page 89: ...emission Class A notice 69 United States FCC Class A notice 69 USB connector 25 problems 50 USB connector 28 utility ServeRAID Manager 32 V video controller specifications 3 W Web site IBM support 18...

Page 90: ......

Page 91: ......

Page 92: ...IBM Part Number 59P6561 Printed in the United States of America 59P6561...

Reviews: