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IBM 6C1, Service Manual

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Error Codes E0A0, E0B0, E0C0, E0E0, E0E1 and 40A00000 Recovery Procedure

If checkpoint E0A0, E0B0, E0C0, E0E0, E0E1 or error code 40A00000 is displayed on
the operator panel, do the following:

1. Ensure that the diagnostics and the operating system are shut down.

2. Turn off the power.

3. If you have not already done so, configure the service processor with the

instructions in note 6 on page 63 and then return here and continue.

4. Exit the service processor menus and remove the power cable.

5. Remove the side cover.

6. Record the slot numbers of the PCI adapters. Label and record the location of any

cables attached to the adapters. Disconnect any cables attached to the adapters
and remove all the adapters.

7. Plug in the power cable and wait for OK on the operator panel display.

8. Turn on the power.

Does the system stop with checkpoint E0A0, E0B0, E0C0, E0E0, E0E1 or
40A00000 displayed on the operator panel?

NO

One of the PCI cards has failed and is preventing startup.

1. Remove all of the PCI cards.

2. Reinstall one of the PCI cards.

3. Power on the system unit.

4. If the system unit powers on, continue to add PCI cards one a at time until

the faulty card is found.

5. Replace the failing FRU, then go to

″

MAP 0410: Repair Checkout

″

in

RS/6000

Eserver

pSeries Diagnostic Information for Multiple Bus

Systems.

Note: Always power off the system unit before adding an additional card.

YES

If one processor card is installed:

v

Replace the processor card, location: P1-C1.

v

Replace the system board, location: P1.

If two processor cards are installed:

1. Remove processor card 2 (P1-C2) and turn on the power. If the system does not

hang on a checkpoint, or display an error code, replace processor card 2. If
removing processor card 2 does not fix the system, continue to the next step.

2. Remove processor card 1 (P1-C1) and install processor card 2 in slot 1 (P1-C1)

and turn on the power. If the system does not hang on a checkpoint, or display an
error code, replace processor card 1. If this swap does not fix the system, continue
to the next step.

3. Replace the system board (P1).

Chapter 5. Error Code to FRU Index

177

Summary of Contents for 6C1

Page 1: ...pSeries 610 Model 6C1 and Model 6E1 Service Guide SA38 0599 01 ERserver IBM ...

Page 2: ......

Page 3: ...pSeries 610 Model 6C1 and Model 6E1 Service Guide SA38 0599 01 ERserver IBM ...

Page 4: ...ts to Information Development Department H6DS 905 6C006 11501 Burnet Road Austin Texas 78758 3493 To send comments electronically use this commercial internet address aix6kpub austin ibm com Any information that you supply may be used without incurring any obligation to you International Business Machines Corporation 2001 2002 All rights reserved Note to U S Government Users Documentation related ...

Page 5: ...11 SCSI IDs and Bay Locations 12 System Logic Flow Diagram 13 Location Codes 14 Physical Location Codes 14 Location Code Format 14 AIX Location Codes 15 AIX and Physical Location Code Table 18 System Cables 22 Specifications 23 Power Cables 25 Service Inspection Guide 26 Chapter 2 Diagnostic Overview 27 Maintenance Analysis Procedures MAPs 27 Attention LED and Lightpath LEDs 28 Indicator Panel 28 ...

Page 6: ...ical Boot Sequence for Eserver pSeries 610 Model 6C1 and Model 6E1 179 Chapter 6 Loading the System Diagnostics 181 Performing Slow Boot 181 Loading Standalone Diagnostics 181 Loading Online Diagnostics 181 Default Boot List and Service Mode Boot List 182 Chapter 7 Using the Service Processor 183 Service Processor Menus 184 Service Processor Menu Inactivity 184 Accessing Service Processor Menus Lo...

Page 7: ...iguration for Console Mirroring 211 Service Processor Firmware Updates 212 Service Processor Error Log 212 Service Processor Operational Phases 213 Pre Standby Phase 213 Standby Phase 213 Bring Up Phase 214 Run time Phase 214 Service Processor Procedures in Service Mode 215 Chapter 8 Using System Management Services 217 Graphical System Management Services 217 Config 220 Multiboot 221 Utilities 22...

Page 8: ...del 6E1 262 Model 6C1 263 Processor and Memory Card Cover 264 Removal 264 Replacement 264 CEC Cage 265 Removal 265 Replacement 265 Memory Card and Memory DIMMs 266 Memory Card Removal 266 Memory Card Replacement 271 Processor Card 273 Removal 273 Replacement 274 Adapters 276 Removal 276 Replacement 277 System Board 280 Removal 280 Replacement 281 Power Supply 282 Removal 282 Replacement 284 Operat...

Page 9: ...coustical Noise Emissions 318 Declared Acoustical Noise Emissions 318 Appendix B Notices 319 Appendix C Service Processor Setup and Test 321 Service Processor Setup Checklist 321 Testing the Setup 322 Testing Call In 322 Testing Call Out 322 Serial Port Configuration 323 Appendix D Modem Configurations 325 Sample Modem Configuration Files 325 Generic Modem Configuration Files 325 Specific Modem Co...

Page 10: ...g 333 Sample File modem_m1 cfg 335 Sample File modem_z cfg 337 Sample File modem_z0 cfg 339 Sample File modem_f cfg 341 Sample File modem_f0 cfg 343 Sample File modem_f1 cfg 345 Appendix E Firmware Updates 349 Checking the Current Firmware Levels 349 Updating System Firmware 349 Index 351 viii Service Guide ...

Page 11: ...hrough the unit must not be in direct contact with the rack v Care should be taken to ensure that a hazardous condition is not created due to uneven mechanical loading when installing this unit in a rack If the rack has a stabilizer it must be firmly attached before installing or removing this unit v Consideration should be given to the connection of the equipment to the supply circuit so that ove...

Page 12: ...er cables from the electrical outlet before relocating the system D01 CAUTION This product is equipped with a three wire power cable and plug for the user s safety Use this power cable with a properly grounded electrical outlet to avoid electrical shock C01 DANGER To prevent electrical shock hazard disconnect all power cables from the electrical outlet before relocating the system D01 x Service Gu...

Page 13: ...r laser certification numbers and approval information CAUTION All IBM laser modules are designed so that there is never any human access to laser radiation above a class 1 level during normal operation user maintenance or prescribed service conditions Data processing environments can contain equipment transmitting on system links with laser modules that operate at greater than class 1 power level...

Page 14: ...xii Service Guide ...

Page 15: ...ges or component failures must verify the accuracy of operations performed and data saved or transmitted by the system at or near the time of the outage or failure In addition users must establish procedures to ensure that there is independent data verification before relying on such data in sensitive or critical operations Users should periodically check the IBM support websites for updated infor...

Page 16: ...xiv Service Guide ...

Page 17: ...n on how to set up and cable the system install and remove options and verify system operation v The Eserver pSeries 610 Model 6C1 and Model 6E1 User s Guide order number SA38 0598 contains information to help users use the system use the service aids and solve minor problems v The RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems order number SA38 0509 contains diagnostic in...

Page 18: ...marks of International Business Machines Corporation in the United States other countries or both v AIX v IBM v PowerPC v pSeries v e logo Other company product and service names may be trademarks or service marks of others xvi Service Guide ...

Page 19: ... Reference Information System Unit Locations Model 6E1 Front View 1 2 3 4 5 6 1 Diskette drive 2 Hot swap disk drives optional on some systems 3 Cover release lever 4 CD ROM drive 5 Media bay 6 Operator panel 1 ...

Page 20: ...3 64 Bit 5V 4 PCI slots 4 5 32 Bit 5V 5 Parallel connector 6 SCSI connector 7 Attention LED 8 Rack indicator connector 9 Power LED 10 Ethernet connector 2 11 Serial connector 1 12 Ethernet connector 1 13 Serial connector 3 14 Serial connector 2 15 Mouse connector 16 Keyboard connector 2 Service Guide ...

Page 21: ...ont View 1 4 2 3 7 6 5 1 Diskette drive 2 Hot swap disk drives optional on some systems 3 Serial connector 1 front 4 Cover release lever 5 Operator panel 6 Media bay 7 CD ROM drive Chapter 1 Reference Information 3 ...

Page 22: ...64 Bit 5V 4 PCI slots 4 5 32 Bit 5V 5 Parallel connector 6 SCSI connector 7 Attention LED 8 Rack indicator connector 9 Power LED 10 Ethernet connector 2 11 Serial connector 1 rear 12 Ethernet connector 1 13 Serial connector 3 14 Serial connector 2 15 Mouse connector 16 Keyboard connector 4 Service Guide ...

Page 23: ...Model 6E1 1 2 3 4 5 6 7 1 Power supply 1 2 Power supply 2 3 Filler panel or power supply 3 4 Power supply 2 power connector 5 Power supply 1 power connector 6 DC power light 7 AC power light Chapter 1 Reference Information 5 ...

Page 24: ...del 6C1 1 2 3 4 5 6 7 1 Power supply 1 2 Power supply 2 3 Filler panel or power supply 3 4 Power supply 2 power connector 5 Power supply 1 power connector 6 DC power light 7 AC power light 6 Service Guide ...

Page 25: ...Fan Locations 1 2 3 4 1 Fan 1 2 Fan 2 3 Fan 3 4 Fan 4 Chapter 1 Reference Information 7 ...

Page 26: ...nector 6 Power connector 7 Power connector 8 Power connector 9 Power connector 10 Light path card connector 11 Processor fans 12 Blowers 13 Diskette connector 14 Memory card connector 15 Front serial port connector 16 Operator panel connector 17 CD ROM IDE connector 18 Internal SCSI connector 19 20 32 bit PCI connectors 33MHz 5V 21 64 bit PCI connector 33MHz 5V 22 23 64 bit PCI connector 50MHz 3 3...

Page 27: ...J16 Slot J7 Slot J8 Slot J1 Location P1 M1 1 Slot J2 Location P1 M1 2 Slot J3 Location P1 M1 3 Slot J4 Location P1 M1 4 Slot J5 Location P1 M1 5 Slot J6 Location P1 M1 6 Slot J7 Location P1 M1 7 Slot J8 Location P1 M1 8 Slot J9 Location P1 M1 9 Slot J10 Location P1 M1 10 Slot J11 Location P1 M1 11 Slot J12 Location P1 M1 12 Slot J13 Location P1 M1 13 Slot J14 Location P1 M1 14 Slot J15 Location P1...

Page 28: ...Power Backplane J3 J2 J4 J1 J6 J5 J1 SCSI backplane power J2 Media devices power J3 System board power J4 System board power J5 System board power J6 System board power 10 Service Guide ...

Page 29: ...Operator Panel 4 5 1 2 3 1 Power On Switch 2 Reset Switch 3 Display 4 Attention LED 5 Power On LED Chapter 1 Reference Information 11 ...

Page 30: ...SI Device SCSI ID 2 4 D10 Disk Drive SCSI ID 10 5 D11 Disk Drive SCSI ID 11 6 D12 Disk Drive SCSI ID 12 7 D13 Disk Drive SCSI ID 13 8 D14 Disk Drive SCSI ID 14 9 D15 Disk Drive SCSI ID 15 Note The SCSI bus IDs are the recommended values and indicate how the IDs are set when the system is shipped from the factory Field installations might not comply with these recommendations 12 Service Guide ...

Page 31: ...Data System Clock Arbiter Misc Logic S4 S3 S2 S1 S5 PCI Bridge 0 ISA Bridge SCSI CD ROM Drive SCSI Backplane SCSI Repeater Hot Swap Disk Drives SCSI Media Devices Internal Ultra 160 External Ultra 160 RJ45 RJ45 IDE 10 100 Ethernet 10 100 Ethernet Boot ROM SP CPU SP Flash SP SRAM SP Interface Super I O UART S3 P K S1 S2 M PCI Bridge 1 L2 Cache L2 Cache 32 Bytes 32 Bytes Chapter 1 Reference Informat...

Page 32: ...ame base location code because they are all on the same physical package but may require extended location information to describe the connectors they support For example P2 S1 describes the location of the serial port 1 controller and its connector S1 which is located on planar P2 its base location code but the indicates that further devices can be connected to it at the external S1 serial connec...

Page 33: ...unc Number Adapter Number or Physical Location Bus Type or PCI Parent Bus v The AB value identifies a bus type or PCI parent bus as assigned by the firmware v The CD value identifies adapter number the adapter s devfunc number or physical location The devfunc number is defined as the PCI device number times 8 plus the function number v The EF value identifies a connector v The GH value identifies ...

Page 34: ...he fanout box The values re 00 a to 15 v For a diskette drive H identifies either diskette drive 1 or 2 G is always 0 v For all other devices GH is equal to 00 For an integrated adapter EF GH is the same as the definition for a pluggable adapter For example the location code for a diskette drive is 01 D1 00 00 A second diskette drive is 01 D1 00 01 SCSI Devices Drives For SCSI devices the location...

Page 35: ...ters 20 58 to 20 5F Any PCI card in slot 1 20 60 to 20 67 Any PCI card in slot 2 10 68 to 10 6F Any PCI card in slot 3 10 70 to 10 77 Any PCI card in slot 4 10 78 to 10 7F Any PCI card in slot 5 v Integrated ISA adapters 01 D1 Diskette adapter 01 R1 Parallel port adapter 01 S1 Serial port 1 adapter 01 S2 Serial port 2 adapter 01 S3 Serial port 3 adapter 01 K1 Keyboard adapter v Device attached to ...

Page 36: ... 1E XX 10 68 to 10 6F or 1D XX 20 60 to 20 67 or 2C XX 20 58 to 20 5F or 2B XX P1 I1 P1 I2 P1 I3 P1 I4 P1 I5 P1 C2 00 02 00 00 00 00 01 D1 10 60 10 58 01 K1 00 01 S2 01 S3 10 80 10 88 01 S1 10 61 01 R1 01 K1 01 P1 C1 P1 V2 P1 M1 P1 D1 P1 Z1 P1 Q1 P1 L1 P1 O1 P1 S2 P1 S3 P1 E1 P1 E2 P1 S1 P1 Z2 P1 R1 P1 K1 18 Service Guide ...

Page 37: ...ort 01 D1 P1 D1 Keyboard Port 01 K1 00 P1 K1 Mouse Port 01 K1 01 P1 O1 Serial Port 1 01 S1 P1 S1 Serial Port 2 01 S2 P1 S2 Serial Port 3 01 S3 P1 S3 Parallel Port 01 R1 P1 R1 Ethernet Port 1 10 80 P1 E1 Ethernet Port 2 10 88 P1 E2 Internal SCSI Port 10 60 P1 Z1 External SCSI Port 10 61 P1 Z2 IDE Port 10 58 P1 Q1 Base CD ROM IDE in bay D03 10 59 P1 Q1 A2 Pluggable Adapters PCI Host Bridge 1 00 FEE0...

Page 38: ...closure Services Controller Hot swap DASD bay 1 10 60 00 10 0 P1 Z1 Aa Primary SCSI Bus ID 10 Hot swap DASD bay 2 10 60 00 11 0 P1 Z1 Ab Primary SCSI Bus ID 11 Hot swap DASD bay 3 10 60 00 12 0 P1 Z1 Ac Primary SCSI Bus ID 12 Hot swap DASD bay 4 10 60 00 13 0 P1 Z1 Ad Primary SCSI Bus ID 13 Hot swap DASD bay 5 10 60 00 14 0 P1 Z1 Ae Primary SCSI Bus ID 14 Hot swap DASD bay 6 10 60 00 15 0 P1 Z1 Af...

Page 39: ...tation where the identifies an integrated device in this case the empty slot A PCI device plugged into the slot uses the P1 Ix notation where the identifies a plugged device 2 The SCSI bus IDs are the recommended values The SCSI IDs shown for media devices indicate how the devices are set when they are shipped from the factory Field installations may not comply with these recommendations Chapter 1...

Page 40: ...ackplane System Board Processor Slot Processor Slot Diskette DASD Operator Panel CD ROM Tape Power Power SCSI SCSI Power IDE Power Signal Power SCSI SCSI Backplane Blower Light Path LEDs RJ45 Serial Rear Serial Port 1 Rear LEDs Blower 22 Service Guide ...

Page 41: ...r Thermal output typical 1024 Btu hr Power requirements maximum 450 watts Power requirements typical 300 watts Power factor US World Trade Japan 0 98 Inrush current 70 amps Maximum altitude 2135 m 7000 ft Temperature Requirements Operating 10 to 40 C 50 to 104 F Non Operating 10 to 52 C 50 to 126 F Humidity Requirements Operating Non Operating Noncondensing 8 to 80 8 to 80 Wet Bulb 27 C 80 F 27 C ...

Page 42: ...bulb temperature must be derated 1 degree C per 137 m 450 ft above 915 m 3000 ft 3 The upper limit of the wet bulb temperature must be derated 1 degree C per 274 m 900 ft above 305 m 1000 ft 4 Levels are for a single system installed in a T00 32 EIA rack with the center of the unit approximately 1500 mm 59 in off the floor 24 Service Guide ...

Page 43: ...use a UL listed cable set consisting of a minimum 18 AWG Type SVT or SJT three conductor cable a maximum of 15 feet in length and a tandem blade grounding type attachment plug rated at 15 A 250 V v Appliance couplers complying with International Electrotechnical Commission IEC Standard 320 Sheet C13 Power cables used in other countries consist of the following v Electrical cables Type HD21 v Attac...

Page 44: ...tem from side to side to determine if it is steady 4 Set the power switch of the system to Off 5 Remove the covers 6 Check for alterations or attachments If there are any check for obvious safety hazards such as broken wires sharp edges or broken insulation 7 Check the internal cables for damage 8 Check for dirt water and any other contamination within the system 9 Check the voltage label on the b...

Page 45: ... service person through the system These MAPs are the entry point for all isolation and error recovery procedures The MAPs are consistent with existing procedures and methods The system uses a set of integrated procedures mentioned earlier to which the MAPs are the primary entry point The MAPS are as follows v Entry MAP v Quick Entry MAP v Problem Determination MAP v Power MAP v Minimum Configurat...

Page 46: ...ther help you identify the failing component go to the indicator panel see Indicator Panel inside the server and check which LEDs are on Indicator Panel The panel provides enough information to identify the area that needs attention The panel contains a group of amber LEDs that indicate which functional area of the system is experiencing the fault such as power CPUs memory fans If one of these LED...

Page 47: ...er of the component memory card fan memory module CPU The LEDs are amber except for the power supplies For the power supplies two green LEDs ac power good and dc power good indicate the fault condition for the power supply Resetting the LEDs To reset the LEDs 1 Replace the failing component with the new component 2 Log in as root user 3 At the command line type diag 4 Select Task Selection 5 Selec...

Page 48: ...g this time the service processor performs self test and NVRAM initialization E0A0 E0E1 When power on is initiated the service processor starts built in self test BIST on the central electronics complex CEC VPD data is read E0E2 E2xx This range indicates that the system processor is in control and is initializing system resources E3xx These codes indicate that the system processor is running memor...

Page 49: ...of the application program Electronic Service Agent for the RS 6000 This application provides a number of advantages for the customer including automatic error reporting and analysis without customer intervention The Electronic Service Agent kit ships with the system and includes the following v Electronic Service Agent for the RS 6000 program on CD ROM v The manual Electronic Service Agent for th...

Page 50: ... relevant system information the system s serial number and model type and service request number SRN If connected to a digital pager service the service processor inputs a customer voice telephone number defined by the customer An established sequence of digits or the telephone number to a phone near the failed system could be used to signal a system administrator to a potential system failure Du...

Page 51: ...eds to be placed the client forwards the information to the Electronic Service Agent server which dials the service center telephone number from its locally attached modem In this scenario the user only needs to maintain a single analog line for providing call out capabilities for a large set of servers When used in a Scalable Parallel SP environment a client server type implementation is configur...

Page 52: ...34 Service Guide ...

Page 53: ... eight digits to find the error in the tables The digits that display beyond the first eight digits are location codes that can assist you in diagnosing the problem See Location Codes on page 14 4 Licensed programs frequently rely on system information stored on the vital product data VPD on the operator panel control assembly If the MAPs indicate that the operator panel should be replaced update ...

Page 54: ...it Number Displayed 37 OK Does Not Appear in the Operator Panel Display Before Pressing the Power On Button 37 System Stops or Hangs With Alternating Numbers Displayed in the Operator Display Panel 38 There Appears to be a Display Problem Distortion Blurring Etc 38 Power and Cooling Problems 38 Flashing 888 in Operator Panel Display 40 Other Symptoms or Problems 40 You Cannot Find the Symptom in t...

Page 55: ... System Stops With A 4 Digit Number Displayed The system stops and a 4 digit number is displayed in the operator panel display or on the console If the number displayed has the format E0xx then go to Service Processor Checkpoints on page 86 If the number displayed is in the range E1xx EFFF make note of any location code that is displayed on the second line of the operator panel If the location cod...

Page 56: ...splay alternates between the code E1FD and another Exxx code Record both codes Go to E1FD in Firmware Checkpoints on page 92 The operator panel display alternates between the codes E1DE and E1AD Record both codes Go to E1DE in Firmware Checkpoints on page 92 Display Problem Blank Distortion Blurring Etc All display problems v If using a graphics display 1 Go to the Problem Determination Procedures...

Page 57: ...lies start to turn Go to MAP 1520 Power Step 1520 3 on page 55 The power LEDs on the operator panel and power supplies are blinking and OK STBY or DIAG STBY is displayed on the operator panel display When the power on switch on the operator panel is pressed there is no indication of activity None of the power LEDs change from blinking to solid and none of the fans including the fan in the power su...

Page 58: ...Ds change from blinking to solid the fans come on and stay on but the system does not power on Go to MAP 1520 Power Step 1520 3 on page 55 The power LED on the operator panel is on solid the power LED on the power supplies are blinking and OK STBY or DIAG STBY is displayed on the operator panel display When the power on switch on the operator panel is pressed the power LED on the operator panel ch...

Page 59: ...layed on the ASCII terminal or the boot indicator is displayed on a graphics terminal Go to Boot Problems Concerns on page 110 The system does not respond to the password being entered or the system login prompt is displayed when booting in service mode Verify that the password is being entered from the ASCII terminal or keyboard defined as the firmware console If so then the keyboard or its contr...

Page 60: ...the SCSI cable 2 Replace the device 3 Replace the SCSI adapter or system board if connected to one of the two integrated SCSI controllers on the system board See notes on page35 if the system board is replaced Note In a twin tailed configuration where there is more than one initiator device normally another system attached to the SCSI bus it may be necessary to change the ID of the SCSI controller...

Page 61: ...ormation for Multiple Bus Systems You do not have a symptom Go to MAP 0020 Problem Determination Procedure in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems You have not determined a symptom Go to MAP 1020 Problem Determination on page 44 You Cannot Find the Symptom in this Table All other problems Go to MAP 1020 Problem Determination on page 44 Chapter 3 Maintenance A...

Page 62: ... POLICIES service aid You can use that same service aid to restore the settings at the end of your service action In case the service processor settings were not saved by the user if you disable them make notes of their current settings so that you can restore them before you leave In addition to the parameters in the table below you might want to disconnect the modem to prevent incoming signals t...

Page 63: ...flash EPROM data is corrupted Run the recovery procedure for the flash EPROM See Firmware Recovery on page 238 The system stops with a prompt to enter a password Enter the password You are not allowed to continue until a correct password has been entered When you have entered a valid password go to the beginning of this table and wait for one of the other conditions to occur The diagnostic operati...

Page 64: ...e Processor Checkpoints on page 86 If the number is in the range of E1xx EFFF then go to Firmware Checkpoints on page 92 For all other numbers record SRN 101 xxx where xxx is the last three digits of the four digit number displayed in the operator panel then go to the Fast Path MAP in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems Note If the operator panel displays 2 ...

Page 65: ...ers Record error code M0KBD003 then go to Step 1020 3 ASCII terminal keyboard Go to the documentation for this type of ASCII terminal and continue problem determination Step 1020 3 Take the following actions 1 Find the 8 digit error code in Chapter 5 Error Code to FRU Index on page 115 Note If the 8 digit error code is not listed in Chapter 5 Error Code to FRU Index on page 115 look for it in the ...

Page 66: ...u appears check the error log for any errors v Choose Error Log from the utilities menu v If an error is logged check the time stamp v If the error was logged during the current boot attempt record it v Look up the error in the Chapter 5 Error Code to FRU Index on page 115 and perform the listed action v If no recent error is logged in the error log go to MAP 1540 Minimum Configuration on page 63 ...

Page 67: ...ir Checkout in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems 3 The service processor may have been set by the user to monitor service operations and to attempt recoveries You might want to disable these actions while you diagnose and service the system If you disable them make notes of their current settings so that you can restore them before you leave The following ...

Page 68: ...not have to be populated first Along these same lines there is no requirement that memory DIMM slots J1 and J2 be populated before another slot pair Step 1240 1 1 Turn off the power 2 Remove all installed memory DIMMs from the memory card Record the positions of the memory DIMMs so that when instructed to reinstall them they can be installed in their original positions 3 Install one pair of memory...

Page 69: ...6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems YES Go to Step 1240 3 Step 1240 3 The failure may be caused by the last pair of memory DIMMs installed or the memory card To isolate the failing FRU do the following 1 Turn off the power 2 Exchange the last memory DIMM pair installed with another pair removed in Step 1240 1 on page 50 or any other available pair 3 Turn on the pow...

Page 70: ...nge and all FRUs have been exchanged go to MAP 1540 Minimum Configuration on page 63 Step 1240 5 The memory DIMM s may be both you exchanged in the previous step may be defective To isolate the failing memory module do the following 1 Turn off the power 2 Reinstall one of the memory DIMMs you exchanged in the previous step 3 Turn on the power Does the system stop with a memory checkpoint or error ...

Page 71: ... that the outlet is correctly wired and grounded to prevent an electrical shock Before installing or removing signal cables ensure that the power cables for the system unit and all attached devices are unplugged When adding or removing any additional devices to or from the system ensure that the power cables for those devices are unplugged before the signal cables are connected If possible disconn...

Page 72: ...and OK STBY or DIAG STBY is displayed on the operator panel When the power button on the operator panel is pressed There is no indication of activity The power LED on the operator panel does not come on The green LED on the rear of the system unit does not come on The dc LEDs on the power supplies are not on None of the fans start to turn Go to Step 1520 7 on page 57 v The ac LEDs on the power sup...

Page 73: ... power backplane to the system Unplug these cables from the system but leave them attached to the power backplane 2 Connect the power cables from the system unit to the power outlets Do the ac LEDs on the power supplies come on within 30 seconds after applying ac power NO Go to Step 1520 4 YES Go to Step 1520 7 on page 57 Step 1520 4 1 Unplug the power cord from the system unit 2 Unplug all the ca...

Page 74: ...en reconnected Step 1520 6 Either the power supplies or the power backplane may be defective To test each FRU exchange the FRUs that have not already been exchanged in the following order v Power supply 1 v Power supply 2 v Power supply 3 if installed v Power backplane 1 Turn off the power 2 Unplug the power cables from the system 3 Exchange one of the FRUs in the list 4 Connect the power cables t...

Page 75: ...the power cables from the system 3 Record the slot numbers of all the adapters Label and record the location of any cables attached to the adapters Disconnect any cables attached to the adapters and remove all the adapters 4 Remove the memory card 5 Remove the second processor card if installed 6 Unplug the power cable from the 6 pack backplane 7 Unplug the disk drives from the 6 pack backplane 8 ...

Page 76: ...Does the power LED on the operator panel come on and stay on NO Repeat these steps until all the parts have been installed or connected If the symptom did not change and all the parts have been installed or connected call service support for assistance If the symptom has changed check for loose cards cables and obvious problems If you do not find a problem return to Step 1520 1 on page 54 in this ...

Page 77: ...power LED on the operator panel come on and stay on NO Replace the last part installed If the memory card was just installed remove all of the memory DIMMs If the system does not come up replace the memory card Reinstall the memory DIMMs one pair at a time until the problem recurs Replace the memory DIMM pair that was just installed Note The memory DIMM pair must be installed in slots that are nex...

Page 78: ...riginal FRU Repeat the FRU replacement steps until a defective FRU is identified or all the FRUs have been exchanged If the symptom did not change and all FRUs have been exchanged go to Step 1520 13 If the symptom has changed check for loose cards cables and obvious problems If you do not find a problem return to Step 1520 1 on page 54 in this MAP and follow the instructions for the new symptom St...

Page 79: ...en LED The green LED must be steady and not blinking or out Replace the following FRUs in order 1 Power supply 1 2 Power supply 2 Perform error log analysis Do you receive an SRN indicating a voltage sensor out of range NO The last FRU exchanged is defective Go to MAP 0410 Repair Checkout in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems YES Reinstall the original FRU ...

Page 80: ...FRU exchanged is defective Go to MAP 0410 Repair Checkout in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems YES Reinstall the original FRU Repeat the FRU replacement steps until a defective FRU is identified or all the FRUs have been exchanged If the symptom did not change and all FRUs have been exchanged go to Step 1520 13 on page 60 If the symptom has changed check f...

Page 81: ...nformation Menu on page 196 6 The service processor might have been set by the user to monitor server operations and to attempt recoveries You might want to disable these actions while you diagnose and service the system If you disable them make notes of their current settings so that you can restore them before you leave The following settings may be of interest to you Surveillance From the Servi...

Page 82: ... to remove 14 of them to create a minimun configuration system then use one of the removed memory modules when exchanging the FRU Once the failing FRU is isolated replace it with a new one Step 1540 1 1 Insert the diagnostic CD ROM into the CD ROM drive Note If you cannot insert the diagnostic CD ROM go to Step 1540 2 on page 65 2 Ensure that the diagnostics and the operating system are shut down ...

Page 83: ...cking tabs in the locked upright position to prevent damage to the tabs b Memory DIMMs must be installed in pairs and in the correct connectors For example install the pair in connectors J1 and J2 9 Disconnect the SCSI cable from the SCSI connector on the system board 10 Disconnect the IDE cable from the IDE connector on the system board 11 If installed disconnect the signal and power connectors f...

Page 84: ... operator panel display 3 Turn on the power Does the system stop with code E1F2 E1F3 STBY or 4BA00830 displayed on the operator panel NO Reinstall the original FRU Repeat the FRU replacement steps until the defective FRU is identified or all the FRUs have been exchanged If the symptom did not change and all the FRUs have been exchanged call service support for assistance If the symptom has changed...

Page 85: ...e been exchanged call your service support person for assistance If the symptom changed check for loose cards and obvious problems If you do not find a problem return to Step 1540 1 on page 64 and follow the instructions for the new symptom YES Go to Step 1540 5 Step 1540 5 No failure was detected with this configuration 1 Turn off the power and remove the power cords 2 Install a pair of memory DI...

Page 86: ...llowing 1 Turn off the power and remove the power cords 2 Reinstall one of the memory DIMMs you exchanged in the previous step 3 Plug in the power cords and wait for the OK on the operator panel display 4 Turn on the power Does the system stop with code E1F2 E1F3 STBY or 4BA00830 displayed on the operator panel NO Replace the memory DIMM If you have not tested both memory DIMMs repeat this step wi...

Page 87: ...splayed on the operator panel NO Reinstall the original FRU Repeat this step until the defective FRU is identified or all of the FRUs have been exchanged If the symptom did not change and all the FRUs have been exchanged call service support for assistance If the symptom has changed check for loose cards cables and obvious problems return to Step 1540 1 on page 64 in this MAP and follow the instru...

Page 88: ...minal 6 Enter the appropriate password if you are prompted to do so Is the SMS screen displayed NO One of the FRUs remaining in the system unit is defective In the following order exchange the FRUs that have not been exchanged 1 Go to the problem determination procedures test procedures for the device attached to the S1 serial port or the display attached to the graphics adapter and test that devi...

Page 89: ... Console screen displayed NO One of the FRUs remaining in the system unit is defective In the following order exchange the FRUs that have not been exchanged 1 IDE cable 2 CD ROM drive 3 System board see notes on page 35 4 Processor card 5 Power supply Repeat this step until the defective FRU is identified or all the FRUs have been exchanged If the symptom did not change and all the FRUs have been ...

Page 90: ...nit is defective In the following order exchange the FRUs that have not been exchanged 1 SCSI cable 2 Last SCSI device connected disk drive tape drive 3 System board see notes on page 35 4 Power supply Repeat this step until the defective FRU is identified or all the FRUs have been exchanged If the symptom did not change and all the FRUs have been exchanged call service support for assistance If t...

Page 91: ...rompted to do so Is the Please define the System Console screen displayed NO One of the FRUs remaining in the system unit is defective In the following order exchange the FRUs that have not been exchanged 1 SCSI cable 2 Disk drive cage backplane Repeat this step until the defective FRU is identified or all the FRUs have been exchanged If the symptom did not change and all the FRUs have been exchan...

Page 92: ...board 7 Enter the appropriate password if you are prompted to do so Is the Please define the System Console screen displayed No In the following order exchange the FRUs that have not been exchanged 1 Last disk drive installed 2 Disk drive cage backplane Repeat this step until the defective FRU is identified or all the FRUs have been exchanged If the symptom did not change and all the FRUs have bee...

Page 93: ... you are prompted to do so Is the Please define the System Console screen displayed NO One of the FRUs remaining in the system is defective In the following order exchange the FRUs that have not been exchanged 1 Diskette drive 2 Diskette drive cable 3 System board see notes on page 35 4 Power supply Repeat this step until the defective FRU is identified or all the FRUs have been exchanged If the s...

Page 94: ...umber 5 key on an ASCII terminal keyboard 7 Enter the appropriate password if you are prompted to do so Is the Please define the System Console screen displayed NO The last device or cable that you attached is defective To test each FRU exchange the FRUs in the following order 1 Device and cable last one attached 2 System board see notes on page 35 If the symptom did not change and all the FRUs ha...

Page 95: ... Selection screen is displayed choose the system console 6 After the keyboard indicator displays press the F5 key on the directly attached keyboard or the number 5 key on an ASCII terminal keyboard 7 Enter the appropriate password if you are prompted to do so Is the Please define the System Console screen displayed NO Go to Step 1540 17 on page 78 YES Repeat this step until all of the FRUs adapter...

Page 96: ...until the defective device or cable is identified or all devices and cables have been disconnected If all the devices and cables have been removed then one of the FRUs remaining in the system unit is defective To test each FRU exchange the FRUs in the following order 1 Adapter last one installed 2 System board see notes on page 35 3 Power supply If the symptom did not change and all the FRUs have ...

Page 97: ...ter 7 Select All Resources if you were sent here from Step 1540 19 select the adapter device you loaded from the supplemental media and commit F7 to start test routines Follow the instructions on the screen to get test results Did you get an SRN NO Go to Step 1540 20 on page 80 YES Go to Step 1540 19 Step 1540 19 Look at the FRU part numbers associated with the SRN Have you exchanged all the FRUs ...

Page 98: ...n for Multiple Bus Systems If the symptom did not change and all the FRUs have been exchanged call service support for assistance Step 1540 22 Select Task Selection Select Process Supplemental Media and follow the onscreen instructions to process the media Supplemental media must be loaded and processed one at a time Did the system return to the TASKS SELECTION SCREEN after the supplemental media ...

Page 99: ...s Diagnostic Information for Multiple Bus Systems Step 1540 24 1 Ensure that the diagnostics and the operating system are shut down 2 Turn off the power 3 If you have not already done so configure the service processor with the instructions in note 6 on page 63 and then return here and continue 4 Exit the service processor menus and remove the power cords 5 Remove the service access cover Model 6E...

Page 100: ... MAP Step 1540 26 The system is working correctly with this configuration One of the FRUs adapters that you removed is probably defective 1 Turn off the power 2 Remove the power cable 3 Install a FRU adapter and connect any cables and devices that were attached to it 4 Plug in the power cable and wait for OK on the operator panel display 5 Turn on the power 6 If the Console Selection screen is dis...

Page 101: ...nnected is defective Exchange the defective device or cable Go to MAP 0410 Repair Checkout in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems YES Repeat this step until the defective device or cable is identified or all of the devices and cables have been disconnected If all of the devices and cables have been removed then one of the FRUs remaining in the system unit is...

Page 102: ...84 Service Guide ...

Page 103: ...oms in the service processor error log See System Information Menu on page 196 To access the System Information Menu refer to Privileged User Menus on page 187 Unresolved Checkpoint Problems Go to MAP 1540 Minimum Configuration on page 63 for any of the following problems v A 4 digit code in the range of E000 through EFFF is displayed on the operator panel display but is not listed in Service Proc...

Page 104: ...ystem has been terminated the system is still powered on This usually indicates an operating system crash The service processor menus are available Look for error codes related to the operating system crash in the service processor error log E000 System support controller begins operation This is an informational checkpoint Call support E010 Starting service processor self tests Replace the system...

Page 105: ...I2 C resources Replace the system board Location P1 See note 3 on page 115 E032 JTAG self test Replace the system board Location P1 See note 3 on page 115 E040 Starting serial port tests Replace the system board Location P1 See note 3 on page 115 E042 Configuring serial port 1 Replace the system board Location P1 See note 3 on page 115 E043 Configuring serial port 2 Replace the system board Locati...

Page 106: ...ang on E051 replace processor card 1 If this swap does not fix the system continue to the next step 3 Replace the system board Location P1 See note 3 on page 115 E053 Reading system board VPD Replace the system board Location P1 See note 3 on page 115 E054 Reading system board VPD Replace the system board Location P1 See note 3 on page 115 E055 Reading power supply VPD Power supply Location P3 V1 ...

Page 107: ...is posted on the operator panel when the service processor menus are available the system is in stand by waiting for user input If the service processor menus are not displayed on the ASCII terminal 1 Verify that the ASCII terminal is functional Check the cable between the ASCII terminal and the serial port on the system 2 Remove then reapply AC power The service processor settings modem speeds an...

Page 108: ... completed system reboot in progress 1 Unplug the power cable 2 Plug in the power cable power on the system unit 3 Do the following flash recovery procedure a Insert a newly formatted DOS diskette loaded with service processor firmware into the diskette drive The file name must be spflash img Note Insert the diskette after checkpoint E080 is displayed on the operator panel b Shut down the system u...

Page 109: ...very Procedure on page 177 E0E1 Pull processor card out of reset okay See Error Codes E0A0 E0B0 E0C0 E0E0 E0E1 and 40A00000 Recovery Procedure on page 177 OK Service Processor Ready Waiting for power on normal operation Press the system unit s power button to power on the system unit STBY Service processor is ready The operating system has been terminated the system is still powered on This usuall...

Page 110: ...tart See Unresolved Checkpoint Problems on page 85 E103 Set memory refresh composite image See Unresolved Checkpoint Problems on page 85 E104 Set memory refresh recovery block See Unresolved Checkpoint Problems on page 85 E105 Transfer control to operating system normal boot See Boot Problems Concerns on page 110 E108 Run recovery block base memory test 2K set stack See Unresolved Checkpoint Probl...

Page 111: ...oblems on page 85 E11A Copy uncompressed recovery block code to RAM See Unresolved Checkpoint Problems on page 85 E11B Jump to code in RAM See Unresolved Checkpoint Problems on page 85 E11C Turn on cache See Unresolved Checkpoint Problems on page 85 E11D Copy recovery block data section to RAM See Unresolved Checkpoint Problems on page 85 E11E Invalidate and flush cache set TOC See Unresolved Chec...

Page 112: ...imary processor sync See Unresolved Checkpoint Problems on page 85 E12F Unexpected return from open firmware system lockup See Unresolved Checkpoint Problems on page 85 E130 Build device tree See Unresolved Checkpoint Problems on page 85 E131 Create root node See Unresolved Checkpoint Problems on page 85 E132 Create CPUs node See Unresolved Checkpoint Problems on page 85 E133 Create L2 cache node ...

Page 113: ... bus 1 If a location code is associated with the checkpoint v Replace the FRU identified by the location code v Replace one at a time the other PCI adapter cards on the same PCI bus See Bus SRN to FRU Reference Table on page 178 v Go to MAP 1540 Minimum Configuration Step 1540 24 on page 81 2 If no location code is associated with the checkpoint go to MAP 1540 Minimum Configuration Step 1540 24 on...

Page 114: ...point v Replace the FRU identified by the location code v Replace one at a time the other PCI adapter cards on the same PCI bus See Bus SRN to FRU Reference Table on page 178 v Go to MAP 1540 Minimum Configuration Step 1540 24 on page 81 2 If no location code is associated with the checkpoint go to MAP 1540 Minimum Configuration Step 1540 24 on page 81 E155 Probing PCI bridge secondary bus 1 If a ...

Page 115: ...ansferring control to operating system service mode boot Go to MAP 1540 Minimum Configuration Step 1540 24 on page 81 E15C Probe primary 64 bit PCI bus Go to MAP 1540 Minimum Configuration Step 1540 24 on page 81 E15D Create host PCI controller node Go to MAP 1540 Minimum Configuration Step 1540 24 on page 81 E15E Create MPIC node Go to MAP 1540 Minimum Configuration Step 1540 24 on page 81 E15F A...

Page 116: ...ith the checkpoint v Replace the FRU identified by the location code v Replace one at a time the other PCI adapter cards on the same PCI bus See Bus SRN to FRU Reference Table on page 178 v Go to MAP 1540 Minimum Configuration Step 1540 24 on page 81 2 If no location code is associated with the checkpoint go to MAP 1540 Minimum Configuration Step 1540 24 on page 81 E171 Executing PCI Delay functio...

Page 117: ...Refer to Boot Problems Concerns on page 110 for general considerations E175 BootP request Refer to Boot Problems Concerns on page 110 for general considerations 1 Turn off then on and retry the boot operation 2 Verify boot list by using the firmware SMS Multiboot menus 3 Verify the network connection network could be down 4 Have network administrator verify the server configuration for this client...

Page 118: ... Location P1 See note 3 on page 115 E180 Service processor command setup Go to MAP 1540 Minimum Configuration Step 1540 24 on page 81 E183 Service Processor POST Go to MAP 1540 Minimum Configuration Step 1540 24 on page 81 E190 Create ISA node Go to MAP 1540 Minimum Configuration Step 1540 24 on page 81 E193 Initialize Super I O Go to MAP 1540 Minimum Configuration Step 1540 24 on page 81 E196 Pro...

Page 119: ...540 Minimum Configuration Step 1540 24 on page 81 E1B6 Probe for ISA keyboard Go to MAP 1540 Minimum Configuration Step 1540 24 on page 81 E1BA Enable L2 cache See Unresolved Checkpoint Problems on page 85 E1BB Set cache parameters for burst See Unresolved Checkpoint Problems on page 85 E1BC Set cache parameters for 512KB See Unresolved Checkpoint Problems on page 85 E1BD Probe for ISA mouse Go to...

Page 120: ...t v Replace the FRU identified by the location code v Replace one at a time the other PCI adapter cards on the same PCI bus See Bus SRN to FRU Reference Table on page 178 v Go to MAP 1540 Minimum Configuration Step 1540 24 on page 81 2 If no location code is associated with the checkpoint go to MAP 1540 Minimum Configuration Step 1540 24 on page 81 E1D4 Create SCSI byte device node ST 1 If a locat...

Page 121: ...lacing the keyboard does not fix the problem replace the system board Location P1 See notes on page 115 2 If selecting the console with an ASCII terminal suspect the ASCII terminal Use the problem determination procedures for the terminal If these procedures do not reveal a problem replace the system board Location P1 Note Terminal settings should be set to v 9600 Baud v No Parity v 8 Data bits v ...

Page 122: ...e Unresolved Checkpoint Problems on page 85 E1E7 PE boot image initialization See Unresolved Checkpoint Problems on page 85 E1E8 Initialize primary diskette drive polled mode See Unresolved Checkpoint Problems on page 85 E1E9 ELF boot image initialization See Unresolved Checkpoint Problems on page 85 E1EA Corrupted firmware image detected while loading from diskette 1 Ensure that the diskette inst...

Page 123: ...omposite image See Unresolved Checkpoint Problems on page 85 E1EF Erase flash See Unresolved Checkpoint Problems on page 85 E1F0 Start OBE See Unresolved Checkpoint Problems on page 85 E1F1 Begin self test sequence on boot device s See Unresolved Checkpoint Problems on page 85 E1F2 Power on password prompt Prompt should be visible on the firmware console If a console is attached but nothing is dis...

Page 124: ...3 E201 Setup PHB BARC addresses Go to MAP 1540 Minimum Configuration Step 1540 24 on page 81 E202 Initialize PHB registers and PHB s PCI configuration registers Go to MAP 1540 Minimum Configuration Step 1540 24 on page 81 E203 Look for PCI to ISA bridge Go to MAP 1540 Minimum Configuration Step 1540 24 on page 81 E204 Setup ISA bridge PCI config registers and initialize Go to MAP 1540 Minimum Conf...

Page 125: ...nt Problems on page 85 E213 Initial memory configuration Go to MAP 1240 Memory Problem Resolution on page 49 E214 Memory test Go to MAP 1240 Memory Problem Resolution on page 49 E216 Copy ROS into RAM Setup translation and C environment 1 Go to MAP 1240 Memory Problem Resolution on page 49 2 See Unresolved Checkpoint Problems on page 85 E218 Memory test Go to MAP 1240 Memory Problem Resolution on ...

Page 126: ...covery path execution See Unresolved Checkpoint Problems on page 85 E299 Start C code execution See Unresolved Checkpoint Problems on page 85 E3xx Memory test See MAP 1240 Memory Problem Resolution on page 49 E440 Validate NVRAM initialize partitions as needed 1 Verify that the system and service processor firmware levels are at the current release levels update as necessary 2 Go to MAP 1540 Minim...

Page 127: ...Checkpoint Problems on page 85 E603 SSA PCI adapter BIST has completed with an error 1 Replace the SSA adapter 2 See Unresolved Checkpoint Problems on page 85 E604 SSA PCI adapter BIST and subsequent POSTs have completed successfully 1 Replace the SSA adapter 2 See Unresolved Checkpoint Problems on page 85 E605 SSA PCI adapter BIST has completed successfully but the subsequent POSTs have failed 1 ...

Page 128: ...e Booting from CD ROM or NIM on the diagnostics image is referred to as Standalone Diagnostics Step 1 Restart the system and access the firmware SMS Main Menu Select Select Boot Options Note If Multiboot is a selection available from the SMS Main Menu and Select Boot Options is not available select Multiboot 1 Check to see if the intended boot device is correctly specified in the boot list If it i...

Page 129: ...5 Turn the power off then on and retry the boot operation Chapter 4 Checkpoints 111 ...

Page 130: ...MAP 0290 Missing Resource Problem Resolution in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems manual 3 If an SRN not an 8 digit error code is reported go to the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems manual 4 v If the diagnostics are successful and no other devices have been disconnected it may be necessary to perform an operating syst...

Page 131: ...2 Check device configuration jumpers If no problem is found with the cabling or the jumpers continue to Step 4 on page 114 Chapter 4 Checkpoints 113 ...

Page 132: ...e Bus Systems Step 5 The CD ROM drive IDE cable graphics adapter if installed or the system board is most likely defective A TTY terminal attached to the serial port also can be used to determine if the graphics adapter is causing the problem This is done by removing the graphics adapter attaching a TTY to the serial port and retrying standalone diagnostics If the standalone diagnostics load repla...

Page 133: ...of the built in diagnostic testing A slow mode boot may yield a new 8 character error code on the operator panel and new errors in the service processor error log If a new error code is reported use it in subsequent steps to continue problem analysis If a new error code is not reported continue with the old error code Considerations for Using the Error Code to FRU Index If the codes in the followi...

Page 134: ...problem has been resolved go to MAP 0410 Repair Checkout in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems unless otherwise indicated in the tables The error codes listed in Table 3 identify the failing device FRU in most cases A physical location code may be displayed with the error code If so use the physical location code to identify the suspected FRU Table 3 Firmwa...

Page 135: ...ccess password jumper not enabled The privileged access password jumper is not in the correct position for password initial entry Consult the system s User s Guide for jumper location and position 20E00003 Power on password must be set for unattended mode Unattended mode requires the setting of the power on password before it is enabled 20E00004 Battery drained or needs replacement 1 Replace batte...

Page 136: ...at least 2 integrated PCI SCSI controllers one internal and one external Replace the system board Location P1 See notes on page 115 20EE0007 Keyboard not found 1 Plug in keyboard 2 Replace the system board Location P1 See notes on page 115 20EE0008 No configurable adapters found in the system by the remote IPL menu in the SMS utilities This warning occurs when the remote IPL menu in the SMS utilit...

Page 137: ...ting system so that the above mentioned values can be reconstructed power off the system and power it back on again This should cause the system to look for the operating system in the devices contained in the custom boot list or in the default boot list depending on the condition of the system If this is not successful use the System Management Services menus to modify the boot sequence also know...

Page 138: ...Unit Ready Failed hardware error Refer to the notes in error code 21A00xxx 1 Replace the SCSI device 2 Replace the SCSI cable 3 Replace the SCSI controller 21A00002 Test Unit Ready Failed sense data available Refer to the notes in error code 21A00xxx 1 Replace the media in removable media devices 2 Replace the SCSI device 21A00003 Send diagnostic failed Refer to the notes in error code 21A00xxx Re...

Page 139: ...oller failed Replace the system board 25010xxx Flash Update Problem 25010000 No diskette in drive Insert diskette containing firmware image 25010001 Diskette seek error 1 Retry function 2 Replace diskette drive 3 Replace diskette cable 4 Replace the system board Location P1 See notes on page 115 25010002 Diskette in drive does not contain an IMG file Insert diskette with firmware update file 25010...

Page 140: ...is write protected update cancelled 1 Turn off turn on system unit and retry 2 Replace the system board Location P1 See notes on page 115 25010009 Flash module is unsupported or not recognized Make sure correct firmware update diskette is being used with this system 2501000A Flash write protected 1 Turn off turn on system unit retry 2 Replace the system board Location P1 See notes on page 115 2501...

Page 141: ...ntent had to be re established and do not require any FRU replacement unless the error is persistent When one of these errors occurs any system customization for example boot device list information has been lost and the system might need to be reconfigured 2 If the error is persistent replace the battery Location P1 V2 3 If the error is persistent after battery replacement or the error code is 25...

Page 142: ...e 123 25A80201 Unable to expand target partition while saving configuration variable Refer to NVRAM error notes on page 123 25A80202 Unable to expand target partition while writing error log entry Refer to NVRAM error notes on page 123 25A80203 Unable to expand target partition while writing VPD data Refer to NVRAM error notes on page 123 25A80210 Setenv Setenv parameter error name contains a null...

Page 143: ...been changed from the default setting no longer appearing in the system This can be caused either by removing a SCSI controller adapter or a problem with a SCSI controller adapter v Select the SCSI ID utility from the SMS menus a Verify the list of SCSI controllers adapters If the list is not correct suspect a problem with the controller adapter that is installed but not listed b Select the option...

Page 144: ...ed with a supported type of memory DIMM If an unsupported memory DIMM is replaced with the same unsupported type the error persists There might be two memory module related memory errors reported to indicate a memory DIMM pair One of the two indicated memory DIMMs may be good When replacing memory replace one memory DIMM at a time not both See Memory Error Notes on page 126 for more information 25...

Page 145: ...s on page 126 for more information 25Cyy008 Memory DIMM has been deconfigured 1 Use the memory config deconfig menu in the Service Processor System Information Menu to check the status of the memory DIMMs 2 Go to MAP 1240 Memory Problem Resolution on page 49 26020001 Invalid PCI adapter vendor ID 1 Move adapter to another slot behind another PCI bridge 2 Check for available firmware updates for ad...

Page 146: ...ot behind a different PCI bridge 2 Check for available firmware updates for adapter Apply update if available 3 Run AIX diagnostics on adapter Replace if indicated 4 Replace adapter 5 Check for system firmware updates Apply if update available 6 Replace system board Location P1 See note 3 on page 115 26020007 Unable to allocate bus resources to PCI adapter Partial allocation may have succeeded 1 M...

Page 147: ...he system board Location P1 See note 3 on page 115 26800Dxx Machine check occurred unable to isolate to single device xx indicates the PCI bus number with the error 1 Attempt to reboot the system to online diagnostics in service mode this preserves the AIX error log If the reboot fails attempt to reboot from the CD ROM If the reboot is successful run diagnostics in problem determination mode to de...

Page 148: ...he error is persistent replace the battery on the system board Location P1 V2 3 If the error is persistent after battery replacement replace the system board Location P1 See note 3 on page 115 28030001 RTC initialization required RTC not updating corrected 1 Set the time and date 2 Refer to error code 28030xxx on page 130 28030002 Bad time date values 1 Set the time and date 2 Refer to error code ...

Page 149: ...l suspected fans connectors v Look for obstructions that may prevent the fans from normal operations For example a cable caught in the fan preventing it from spinning v Replace any suspected fans that may cause this error v If after replacing the suspected fans the problem still exists Replace the processor card for a failing processor fan Replace the system board Location P1 See note 3 on page 11...

Page 150: ... C2 Note Where xxx indicates the processor type as follows 711 333Mhz processor with 1 MB of L2 cache 7D4 400Mhz processor with 4 MB of L2 cache 758 450 MHz processor with 8 MB of L2 cache 2B2xxx31 Processor failed Replace processor card Location P1 C1 Location P1 C2 See error code 2B2xxx22 on page 132 for xxx definition 2B2xxx42 Unsupported processor type Replace processor card Location P1 C1 Loc...

Page 151: ...essor reports bad or low battery 1 Replace the battery Location P1 V2 2 Replace the system board Location P1 See note 3 on page 115 2BA00018 EPOW test failure Replace the system board Location P1 See note 3 on page 115 2BA00019 IRQ13 test failure Replace the system board Location P1 See note 3 on page 115 2BA00024 Service processor reports bad power controller firmware Use the system firmware disk...

Page 152: ... board Location P1 See note 3 on page 115 2BA00063 Service processor reports system board VPD data corrupted Replace the system board Location P1 See note 3 on page 115 2BA00070 Service processor reports processor card VPD module not present Replace the processor card Location P1 C1 Location P1 C2 2BA00071 VPD data corrupted for processor card Replace the processor card Location P1 C1 Location P1 ...

Page 153: ...sor firmware update error occurred update not completed Error occurred while verifying service processor firmware CRC See error code 2BA00200 for recovery procedure 2BA00203 Service processor firmware update error occurred update not completed Error occurred while reading new service processor firmware CRC after updating service processor firmware See error code 2BA00200 for recovery procedure 2BA...

Page 154: ... Service processor reports system board over temperature alert 1 Check for cool airflow obstructions to the system 2 Replace the system board Location P1 See note 3 on page 115 2BA00312 Service processor reports memory over temperature alert 1 Check for cool airflow obstructions to the system 2 Replace the memory card Location P1 M1 2BA00313 Service processor reports generic power alert 1 Replace ...

Page 155: ...e 3 on page 115 2BA00317 Service processor reports 3 3V under voltage alert 1 Replace the power supply Location P3 V1 Location P3 V2 Location P3 V3 2 Replace the power backplane Location P3 3 Replace the system board Location P1 See note 3 on page 115 2BA00318 Service processor reports 2 5 V over voltage alert 1 Replace the power supply Location P3 V1 Location P3 V2 Location P3 V3 2 Replace the po...

Page 156: ... P3 V1 Location P3 V2 Location P3 V3 2 Replace the power backplane Location P3 3 Replace the system board Location P1 See note 3 on page 115 2BA00335 Service processor reports processor card critical over temperature slow shutdown request 1 Check for cool airflow obstructions to the system 2 Check fans for obstructions that prevent them from normal operation for example a cable caught in the fan p...

Page 157: ... shutdown request fan number 1 1 Replace fan 1 Location F1 2 Replace the system board Location P1 See note 3 on page 115 2BA00341 Service processor reports locked fan fast shutdown request fan number 2 1 Replace fan 2 Location F2 2 Replace the system board Location P1 See note 3 on page 115 2BA00342 Service processor reports locked fan fast shutdown request fan number 3 1 Replace fan 3 Location F3...

Page 158: ...ocation P3 V2 Location P3 V3 2 Replace the system board Location P1 See note 3 on page 115 2BA00356 Service processor reports fan failure in a power supply 1 Replace the power supply specified by the location code 2 Replace the power backplane Location P3 2BA00357 Service processor reports over temperature condition in a power supply 1 Replace the power supply specified by the location code 2 Repl...

Page 159: ... If the system boots use the AIX Service Aids to reset the System Attention indicator and the Lightpath indicators On your next shutdown and prior to reboot use the service processor menus to reset the error log 2 If AC power is available to system replace the power supplies one at a time Location P3 V1 Location P3 V2 Location P3 V3 40100007 Immediate shutdown due to loss of AC to system 1 Possibl...

Page 160: ...e error information 3 Reseat the power supplies 4 Replace the power supplies one at a time Location P3 V1 Location P3 V2 Location P3 V3 5 Replace the system board Location P1 See note 3 on page 115 40110002 Missing voltage on both processor cards 1 If a location code is displayed with this error code replace the part at that location 2 Look at the service processor error log for more error informa...

Page 161: ...ormation 3 Reseat the power supplies 4 Replace the power supplies one at a time Location P3 V1 Location P3 V2 Location P3 V3 40110006 Fan failure detected in power supply main enclosure 1 If a location code is displayed with this error code replace the part at that location 2 Look at the service processor error log for more error information 3 Reseat the power supplies 4 Replace the power supplies...

Page 162: ...ror information 3 Reseat the power supplies 4 Replace the power supplies one at a time Location P3 V1 Location P3 V2 Location P3 V3 4011000A Overvoltage detected on 5 volt line in power supply main enclosure 1 If a location code is displayed with this error code replace the part at that location 2 Look at the service processor error log for more error information 3 Reseat the power supplies 4 Repl...

Page 163: ...nformation 3 Reseat the power supplies 4 Replace the power supplies one at a time Location P3 V1 Location P3 V2 Location P3 V3 4011000E Overvoltage detected on 12 volt line in power supply main enclosure 1 If a location code is displayed with this error code replace the part at that location 2 Look at the service processor error log for more error information 3 Reseat the power supplies 4 Replace ...

Page 164: ...ies one at a time Location P3 V1 Location P3 V2 Location P3 V3 40110013 Only one power supply is present two are required Install an additional power supply Two power supplies are required 40110014 Overcurrent detected on 5 volt line in power supply main enclosure 1 If a location code is displayed with this error code replace the part at that location 2 Look at the service processor error log for ...

Page 165: ...lies one at a time Location P3 V1 Location P3 V2 Location P3 V3 3 Replace the system board Location P1 See note 3 on page 115 40111033 Overvoltage detected on the 2 5 volt line 1 If a location code is displayed with this error code replace the part at that location 2 Replace the power supplies one at a time Location P3 V1 Location P3 V2 Location P3 V3 3 Replace the system board Location P1 See not...

Page 166: ...11072 A high 5 V standby voltage reading detected 1 If a location code is displayed with this error code replace the part at that location 2 Replace the power supplies one at a time Location P3 V1 Location P3 V2 Location P3 V3 3 Replace the system board Location P1 See note 3 on page 115 40111082 A low 5 0 V reading detected 1 If a location code is displayed with this error code replace the part a...

Page 167: ...Location P1 See note 3 on page 115 40111093 A low 2 5 V reading detected 1 If a location code is displayed with this error code replace the part at that location 2 Replace the power supplies one at a time Location P3 V1 Location P3 V2 Location P3 V3 3 Replace the processor cards Location P1 C1 Location P1 C2 401110B2 A low 12 V reading detected 1 If a location code is displayed with this error cod...

Page 168: ...place the system board Location P1 See note 3 on page 115 40111101 Power good signal low on either processor card 1 or processor card 2 If AIX is running check the AIX error log to find out which processor card is failing If AIX in not available check the service processor error log Replace the failing processor Location P1 C1 or P1 C2 40111102 Wrong processor card plugged into the system 1 Remove...

Page 169: ...upplies one at a time Location P3 V1 Location P3 V2 Location P3 V3 3 Replace the system board Location P1 See note 3 on page 115 40111162 A high PCI 12 voltage was detected 1 If a location code is displayed with this error code replace the part at that location 2 Replace the power supplies one at a time Location P3 V1 Location P3 V2 Location P3 V3 3 Replace the system board Location P1 See note 3 ...

Page 170: ...he power supplies one at a time Location P3 V1 Location P3 V2 Location P3 V3 3 Replace the system board Location P1 See note 3 on page 115 401111C2 A low PCI 12 voltage was detected 1 If a location code is displayed with this error code replace the part at that location 2 Replace the power supplies one at a time Location P3 V1 Location P3 V2 Location P3 V3 3 Replace the system board Location P1 Se...

Page 171: ...ies one at a time Location P3 V1 Location P3 V2 Location P3 V3 3 Replace the system board Location P1 See note 3 on page 115 40112033 High 2 5 V reading detected 1 If a location code is displayed with this error code replace the part at that location 2 Replace the power supplies one at a time Location P3 V1 Location P3 V2 Location P3 V3 3 Replace the processor cards Location P1 C1 Location P1 C2 4...

Page 172: ...the part at that location 2 Replace the power supplies one at a time Location P3 V1 Location P3 V2 Location P3 V3 3 Replace the processor cards Location P1 C1 Location P1 C2 40112063 Critically low 1 8 V reading detected 1 If a location code is displayed with this error code replace the part at that location 2 Replace the power supplies one at a time Location P3 V1 Location P3 V2 Location P3 V3 3 ...

Page 173: ...cessor cards Location P1 C1 Location P1 C2 40112082 Low 5 0 voltage reading detected 1 Replace the power supplies one at a time Location P3 V1 Location P3 V2 Location P3 V3 2 Replace the processor cards Location P1 C1 Location P1 C2 40112092 Low 3 3 V reading detected 1 Replace the power supplies one at a time Location P3 V1 Location P3 V2 Location P3 V3 2 Replace the system board Location P1 See ...

Page 174: ...ocation P3 V2 Location P3 V3 3 Replace the system board Location P1 See note 3 on page 115 40200001 An unknown cooling problem detected 1 Check system unit fans Locations F1 F2 F3 F4 2 Replace the processor cards Location P1 C1 Location P1 C2 40200021 A processor card temperature warning detected 1 Check system unit fans Locations F1 F2 F3 F4 2 Replace the processor cards Location P1 C1 Location P...

Page 175: ...s Locations F1 F2 F3 F4 2 Replace the system board Location P1 See note 3 on page 115 40210011 A slow fan detected Check 1 Room operating temperature 2 Check system unit fans Locations F1 F2 F3 F4 40210014 A stopped fan detected Replace the failing fan 40A00000 The system firmware surveillance interval was exceeded System firmware surveillance time out 1 Check for system firmware updates 2 Go to t...

Page 176: ... the AIX error log there should be another error which points to the cause of the operating system crash Use the other error as the starting point for your service action 2 Call service support 40D00003 An unknown slow shutdown commanded Insure the ambient temperature is in the proper range 40D00004 An unknown fast shutdown occurred Insure the ambient temperature is in the proper range 40D00101 BI...

Page 177: ...lem Resolution on page 49 450000C2 Memory ECC correctable error threshold exceeded checkstop Go to MAP 1240 Memory Problem Resolution on page 49 450000C3 Memory controller subsystem internal error checkstop Go to MAP 1240 Memory Problem Resolution on page 49 450000C4 Memory address error invalid address or access attempt checkstop Go to MAP 1240 Memory Problem Resolution on page 49 450000C5 Memory...

Page 178: ...service processor error log for additional FRUs 450000D7 System bus internal hardware switch error checkstop 1 Replace the FRU as indicated by the physical location code displayed on the operator panel 2 Check the service processor error log for additional FRUs 450000DA The processor was found deconfigured The service processor reconfigured the available processor 1 Note that this error code indic...

Page 179: ...available continue 2 In the service processor menus go to Read Progress Indicators from last System Boot If an arrow is pointing to a location code replace the FRU at that location code If there is no arrow pointing to a location code continue 3 Go to MAP 1540 Minimum Configuration Step 1540 24 on page 81 460000C1 I O bus data parity error checkstop 1 If a physical location code is displayed in th...

Page 180: ...e FRU as indicated by the location code If a physical location code is not available continue 2 In the service processor menus go to Read Progress Indicators from last System Boot If an arrow is pointing to a location code replace the FRU at that location code If there is no arrow pointing to a location code continue 3 Go to MAP 1540 Minimum Configuration Step 1540 24 on page 81 460000C4 Error fro...

Page 181: ...l FRUs 460000D4 I O expansion bus data parity or CRC error checkstop 1 Replace the FRU as indicated by the physical location code displayed on the operator panel 2 Check the service processor error log for additional FRUs 460000D5 I O expansion bus data time out access or other error checkstop 1 Replace the FRU as indicated by the physical location code displayed on the operator panel 2 Check the ...

Page 182: ...ure If a new SRN or error code is generated follow the actions for that code 2 Try to boot AIX diagnostics from CD ROM a If the boot is successful run advanced diagnostics and follow the actions for any SRN or error code that is generated If the same error code is generated go to MAP 1540 Minimum Configuration on page 63 b If AIX standalone diagnostics do not boot follow the actions for any new SR...

Page 183: ...t follow the actions for any new SRN or error code that is generated If the same error code is generated go to MAP 1540 Minimum Configuration on page 63 48800909 System VPD error 1 Check cable to operator panel 2 Replace the operator panel control assembly See note 2 on page 115 Note Swap the old VPD module from the old operator panel control assembly to the new one 3 Replace the system board Loca...

Page 184: ...eed to step 3 3 Replace the system board Location P1 See note 3 on page 115 4 Call service support 4B200055 No processor found 1 If only one processor is installed it must be in slot 1 P1 C1 2 If two processor cards are installed replace the card in slot 1 P1 C1 4B200056 No processor card 1 If only one processor is installed it must be in slot 1 P1 C1 2 If two processor cards are installed replace...

Page 185: ...at was just removed and reapply power If the problem is fixed replace the processor card that was in the first slot 3 Replace the system board Location P1 4B201010 A machine check has occurred 1 Attempt to reboot the system into online diagnostics If the reboot fails attempt to boot from a CD ROM If the reboot is successful run diagnostics in problem determination mode to determine the cause of th...

Page 186: ...ints on page 92 and perform the action indicated 4 Attempt to reboot the system into online diagnostics to preserve the AIX error log If the reboot fails attempt to boot from the CD ROM If the reboot is successful run diagnostics in problem determination mode to determine the cause of the failure Otherwise continue 5 Go to MAP 1540 Minimum Configuration Step 1540 24 on page 81 4B2xxx01 Checkstop s...

Page 187: ... log If the reboot fails attempt to boot from the CD ROM If the reboot is successful run diagnostics in problem determination mode to determine the cause of the failure Otherwise continue 2 Go to MAP 1540 Minimum Configuration Step 1540 24 on page 81 4B2xxx11 Machine check 1 stuck active 1 Remove the processor card in slot 2 P1 C2 if installed and see if the problem is resolved If resolved replace...

Page 188: ...3 on page 115 4B2xxxC0 Processor card internal error checkstop 1 Replace the FRU as indicated by the physical location code displayed on the operator panel 2 Check the service processor error log for any possible additional FRUs 4B2xxxC1 Processor card internal cache controller error checkstop 1 Replace the FRU as indicated by the physical location code displayed on the operator panel 2 Check the ...

Page 189: ...ystem bus time out error waiting for I O checkstop 1 Replace the FRU as indicated by the physical location code displayed on the operator panel 2 Check the service processor error log for any possible additional FRUs 4B2xxxC6 System bus parity error checkstop 1 Replace the FRU as indicated by the physical location code displayed on the operator panel 2 Check the service processor error log for any...

Page 190: ...dalone diagnostics do not boot follow the actions for any new SRN or error code that is generated If the same error code is generated go to MAP 1540 Minimum Configuration on page 63 4BA00000 The system support controller detects the service processor but cannot establish communication The system halts 1 Power off the system unit a Unplug the power cord b Plug in the power cord and power on the sys...

Page 191: ... system unit 3 Replace the diskette drive 4BA00828 Flash update CRC checksum fail Copy the flash update image onto a newly formatted diskette and retry 4BA00829 Bad system firmware Replace the system board Location P1 See note 3 on page 115 4BA00830 Boot fail Go to Boot Problems Concerns on page 110 4BA00831 Bad service processor firmware image 1 Unplug the power cable wait a few minutes plug in t...

Page 192: ...A10832 Error while attempting a flash update 1 Power off then power on the system unit 2 Do the following flash recovery procedure a Insert a newly formatted DOS diskette loaded with service processor firmware into the diskette drive The file name must be spflash img b Shut down the system unit and unplug the power cable c Plug in the power cable power on the system unit 3 Retry item 2 with a newl...

Page 193: ...essor settings modem speeds and call out numbers for example may have to be reentered 2 Call service support 4BA80015 NVRAM reintialization fail 1 Remove then reapply AC power The service processor settings modem speeds and call out numbers for example may have to be reentered 2 Replace the system board Location P1 See note 3 on page 115 The service processor settings modem speeds and call out num...

Page 194: ...the error If you replace FRUs or perform an action and the problem is still not corrected go to MAP 1540 Minimum Configuration on page 63 unless otherwise indicated in the tables Table 4 Memory DIMM PD bits PD value Size Clock Cycle nsecs Parity ECC 28 512 MB 10 ECC 2A 512 MB 8 ECC 38 128 MB 10 ECC 3A 128 MB 8 ECC 48 64 MB 10 ECC 4A 64 MB 8 ECC 58 32 MB 10 ECC 5A 32 MB 8 ECC 68 256 MB 10 ECC 6A 25...

Page 195: ...is preventing startup 1 Remove all of the PCI cards 2 Reinstall one of the PCI cards 3 Power on the system unit 4 If the system unit powers on continue to add PCI cards one a at time until the faulty card is found 5 Replace the failing FRU then go to MAP 0410 Repair Checkout in RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems Note Always power off the system unit before addi...

Page 196: ...U Reference Table SRN Bus Identification Possible Failing Device and AIX Location Code Associated FRU 9CC 100 PCI Bus 00 Internal SCSI port 10 60 System board See notes on page 115 Internal external SCSI port 10 61 System board See notes on page 115 Internal Ethernet port 10 80 System board See notes on page 115 Device installed in I O slot 3 10 68 to 10 6F Adapter Device installed in I O slot 4 1...

Page 197: ...processor in standby mode v You can enter the service processor menus whenever the LCD code is OK STBY or has an eight digit error code on the LCD display by pressing the Enter key on an ASCII terminal connected to serial port 1 3 Built In Self Test BIST v The service processor initiates built in self test BIST on the central electronics complex CEC when the power button is pressed v The VPD data ...

Page 198: ...online diagnostics hard disk 7 IPL Boot Code v The system firmware attempts to boot from the devices listed in the boot list v LCD code range is E1XX 8 Boot Image Execution v After a boot image is located on a device in the boot list the system firmware code passes control to AIX indicated by either of the following AIX boot codes LCD code E105 for normal boot LCD code E15B for service mode boot v...

Page 199: ...de on the operator panel and new errors in the service processor error log If a new error code is reported use it in subsequent steps to continue problem analysis Loading Standalone Diagnostics To load Standalone Diagnostics using the default boot list perform the following procedure 1 Verify with the system administrator and users that all programs may be stopped then do so 2 Turn off the system ...

Page 200: ...ive 2 CD ROM drive 3 Tape drive 4 Disk drive 5 Network adapter v Token ring v Ethernet Pressing the F5 key on a directly attached keyboard or the number 5 key on an ASCII terminal causes the system to load Standalone Diagnostics provided that a diagnostic CD is present in the CD ROM drive Pressing the F6 key on a directly attached keyboard or number 6 key on an ASCII terminal loads Online Diagnost...

Page 201: ...erating with standby power Service processor menus are also available when server power is on and the service processor has detected a server problem such as surveillance failure During the first power on that is the power cord is plugged into the outlet service processor menus are not available for 45 seconds while the service processor is running self tests and initializing the server If the ser...

Page 202: ...the service processor you must press a key on the ASCII terminal to confirm its presence After OK displays on the operator panel the service processor prompts you for a password if set and when verified displays the service processor menus Accessing Service Processor Menus Remotely Service processor menus can be accessed remotely by connecting a modem to serial port 1 or serial port 2 as follows 1...

Page 203: ...ce processor prompt displays either 1 or 2 to indicate which serial port on the system is being used to communicate with the service processor v Power On System Allows the user to power on the system v Read VPD Image from Last System Boot Displays manufacturer vital product data such as serial numbers part numbers and so on that were stored from the system boot prior to the one in progress now v R...

Page 204: ...cessor Error Log on page 212 for an example of the error log v Read System POST Errors This option should only be used by service personnel to display additional error log information v View System Environmental Conditions With this menu option the service processor reads all environmental sensors and reports the results to the user This option can be useful when surveillance fails because it allo...

Page 205: ... reports in problem messages This name helps your support team for example your system administrator network administrator or service representative to more quickly identify the location configuration and history of your system The system name is set from the Main Menu using option 6 Note The information under the Service Processor Firmware heading in the following Main Menu illustration is exampl...

Page 206: ...an be set from the Service Processor menu or from the System Management Services menus For security purposes the service processor counts the number of attempts to enter correct passwords The results of not recognizing a correct password within this error threshold are different depending on whether the attempts are being made locally at the system or remotely through a modem The error threshold i...

Page 207: ...vice processor menus and is usually available to all users who are allowed to power on the system v Enable Disable Console Mirroring When console mirroring is enabled the service processor sends information to both serial ports This capability which can be enabled by local or remote users provides local users with the capability to monitor remote sessions Console mirroring can be enabled for the c...

Page 208: ...ocessor Flash EPROM Attention Only the service processor firmware can be updated from the service processor menus the system firmware cannot be updated from the service processor menus A service processor firmware update always requires a companion system firmware update which must be applied first For this reason updating only the service processor firmware using the service processor menus is no...

Page 209: ...rial port 1 Use the Snoop Serial Port option to select the serial port to snoop Note Only serial port 1 is supported After serial port snooping is correctly configured at any point after the system is booted to AIX whenever the reset string is typed on the main console the system uses the service processor reboot policy to restart This action causes an early power off warning EPOW to be logged and...

Page 210: ...automatic power on after a power failure Unattended start mode can also be set using SMS menus v Ring Indicate Power On Menu Ring indicate power on is an alternate method of dialing in without establishing a service processor session If the system is powered off and ring indicate power on is enabled the system is powered on at the predetermined number of rings If the system is already on no action...

Page 211: ...ting system to major system faults by reading the setting of the operating system parameter Automatically Restart Reboot After a System Crash This parameter may or may not be defined depending on the operating system or its version and level If the operating system automatic restart setting is defined then it can be set to respond to a major fault by restarting or by not restarting See your operat...

Page 212: ...False2 Yes1 No1 False2 Yes1 Yes True No No1 True No Yes Restarts True Yes1 No1 Restarts True Yes1 Yes Restarts 1 Service processor default 2 AIX default v Power On System Allows immediate power on of the system For other power on methods see System Power On Methods on page 206 v Power Off System Allows the user to power off the server following a surveillance failure v Enable Disable Fast System B...

Page 213: ...e Mode Boot from Saved list option This selection causes the system to perform a service mode boot using the service mode boot list saved in NVRAM If the system boots AIX from the disk drive and AIX diagnostics are loaded on the disk drive AIX boots in service mode to the diagnostics menu Using this option to boot the system is the preferred way to run online diagnostics Enabling the Service Mode ...

Page 214: ...stem Boot 2 Read Progress Indicators From Last System Boot 3 Read Service Processor Error Logs 4 Read System POST Errors 5 Read NVRAM 6 Read Service Processor Configuration 7 View System Environmental Conditions 8 Processor Configuration Deconfiguration Menu 9 Memory Configuration Deconfiguration Menu 10 Enable Disable CPU Repeat Gard Currently Enabled 11 Enable Disable MEM Repeat Gard Currently E...

Page 215: ...nsors and reports the results to the user Use this option when surveillance fails because it allows the user to determine the environmental conditions that may be related to the failure v Processor Configuration Deconfiguration Menu Use this option to view the processor configuration The following is an example of the Processor Configuration Deconfiguration Menu Processor Configuration Deconfigura...

Page 216: ...ent are not shown Each memory DIMM can be in one of following states Configured by system The memory DIMM is present and has not exceeded the failure threshold It has been configured by the system and is available Deconfigured by system The memory DIMM is present but has exceeded the failure threshold It has been deconfigured by the system and is currently unavailable Manually configured The memor...

Page 217: ...lt system identify LED can also be set and reset using tasks in the AIX Service Aids Language Selection Menu The service processor menus and messages are available in different languages This menu allows selecting languages in which service processor and system firmware menus and messages display LANGUAGE SELECTION MENU 1 English 2 Francais 3 Deutsch 4 Italiano 5 Espanol 6 Svenska 98 Return to Pre...

Page 218: ...revious Menu 99 Exit from Menus 1 v Modem Configuration Menu see Modem Configuration Menu on page 201 v Serial Port Selection Menu see Serial Port Selection Menu on page 201 v Serial Port Speed Setup Menu see Serial Port Selection Menu on page 201 v Telephone Number Setup Menu see Telephone Number Setup Menu on page 202 v Call Out Policy Setup Menu see Call Out Policy Setup Menu on page 204 v Cust...

Page 219: ...m Configuration File Name Port 2 Modem Configuration File Name To make changes First select the port and then the configuration file name Modem Ports 1 Serial port 1 2 Serial port 2 Modem Configuration File Name 3 none 9 modem_m0_sp 4 modem_f_sp 10 modem_m1_sp 5 modem_f0_sp 6 modem_f1_sp 7 modem_z_sp 8 modem_z0_sp 30 Save configuration to NVRAM and Configure modem 98 Return to Previous Menu Serial...

Page 220: ... Number Setup Menu 1 Service Center Telephone Number Currently Unassigned 2 Customer Administration Center Telephone Number Currently Unassigned 3 Digital Pager Telephone Number Currently Unassigned 4 Customer Voice Telephone Number Currently Unassigned 5 Customer System Telephone Number Currently Unassigned 98 Return to Previous Menu 1 v Service Center Telephone Number is the number of the servic...

Page 221: ...m Therefore even though the paging was successful the error message causes the service processor to retry continuing to place pager calls for the number of retries specified in the Call Out policy Setup Menu These retries result in redundant pages For digital pagers that require a personal identification number PIN for access include the PIN in this field as shown in the following example 18001234...

Page 222: ...numbers Service center Customer administration center Pager If call out policy is set to all the service processor attempts a call out to the following numbers in the order listed 1 Service center 2 Customer administration center 3 Pager v Remote timeout and Remote latency are functions of your service provider s catcher computer Either use the defaults or contact your service provider for recomme...

Page 223: ...tion to which your service provider may or may not have access Leave these fields blank if your service provider does not use RETAIN Call Out Test The call out test verifies if the call out function is working properly Before the test call out must be enabled and the system configured properly for call out During the setup the user should have entered the phone numbers for the digital pager and cu...

Page 224: ... Menu on page 192 When ac power is restored the system returns to the power state at the time ac loss occurred For example if the system was powered on when ac loss occurred it reboots restarts when power is restored If the system was powered off when ac loss occurred it remains off when power is restored v Timed power on refer to the shutdown t command on servers using AIX Working in conjunction ...

Page 225: ...rt any problems Failure During Boot Process During the boot process either initially after system power on or upon reboot after a system failure the service processor monitors the boot progress If progress stops the service processor can reinitiate the boot process reboot if enabled to do so The service processor can re attempt this process according to the number of retries entered in the Reboot ...

Page 226: ...the service processor menu The user can also enable or disable this function through the service processor Memory Boot Time Deconfiguration Memory Repeat Gard Memory boot time deconfiguration allows for the removal of a memory segment or DIMM from the system configuration at boot time The objective is to minimize system failures or data integrity exposure due to faulty memory hardware The hardware...

Page 227: ... the service processor calls to report the failure and displays the operating system surveillance failure code on the operator panel Operating System Surveillance The operating system surveillance provides the service processor with a means to detect hang conditions as well as hardware or software failures while the operating system is running It also provides the operating system with a means to ...

Page 228: ...al environmental failures v Restarts To enable the call out feature do the following 1 Have a modem connected to serial port 1 or 2 2 Set up the following using the service processor menus or diagnostic service aids v Enable call out for the serial port where the modem is connected v Set the serial port line speed v Enter the modem configuration filename v Set up site specific parameters such as p...

Page 229: ...your server or connected through another modem Remote console mirroring can be invoked in two ways v Remote session first then local session added 1 Remote session already in progress 2 Remote user uses the service processor menus to enable console mirroring allowing both consoles to be active v Local session first then remote session added 1 Local session is already in progress 2 The service proc...

Page 230: ... be obtained from the following Web site http www rs6000 ibm com support micro After the update diskette has been made from the service processor main menu select Service Processor Setup Then select Reprogram Service Processor Flash EPROM The program requests the update diskette s as they are needed The service processor will automatically reboot after the firmware update is complete Service Proce...

Page 231: ...rt mode is set the service processor automatically reboots the server The service processor does not wait for user input or power on command but moves through the phase and into the bring up phase Access SMS menus or service processor menus to reset the unattended start mode Standby Phase The standby phase can be reached in either of two ways v With the server off and power connected the normal pa...

Page 232: ...l Out The service processor can dial a preprogrammed telephone number in the event of an IPL failure The service processor issues an error report with the last reported IPL status indicated and any other available error information v Update Operator Panel The service processor displays operator panel data on the ASCII terminal if a terminal is connected either locally or remotely v Environmental M...

Page 233: ...se scenario where two reboot attempts are made before placing an outgoing call Service Processor Procedures in Service Mode When the system is in service mode the following service processor parameters are suspended v Unattended start mode v Reboot restart policy v Call Out v Surveillance When service mode is exited the service processor parameters revert to the customer settings Chapter 7 Using t...

Page 234: ...216 Service Guide ...

Page 235: ...t is displayed at the bottom right corner of the initial logo screen Note the version number processor upgrades may require a specific version of firmware to be installed in your system unit Update System Firmware is an option under the Utilities menu in the System Management Services After the logo is displayed initialization icons display across the bottom of the screen To enter the graphical Sy...

Page 236: ...ollowing screen displays System Management Services Config Multiboot Utilities Exit You can also press F8 here to enter the open firmware OK prompt This should only be done by service personnel to obtain additional debug information 218 Service Guide ...

Page 237: ...ords enable the unattended start mode set and view the addresses of your system s SCSI controllers select the active console view or clear the firmware error log and update your system unit s firmware Go to Utilities on page 224 Exit Returns you to the previous screen To select an icon move the cursor with the arrow keys to choose which icon is highlighted then press the Enter key You can also sel...

Page 238: ...ize 512MB Memory Card slot 1 Module Slot 1 size 512MB Device Name PowerPC POWER3 375 MHz PowerPC POWER3 375 MHz L2 Cache 4096K L2 Cache 4096K Memory LPT addr 378 addr 3F8 addr 9999FF111R addr 2F8 Service Processor Tablet Port Com Com Keyboard Mouse Integrated Ethenet SCSI controller id 7 Exit If more than one screen of information is available a blue arrow displays in the top right corner of the s...

Page 239: ...rom this screen allow you to view and set various options regarding the operating system and boot devices Software Default Install From Select Software Boot Sequence Multiboot Startup EXIT Chapter 8 Using System Management Services 221 ...

Page 240: ...em is installed then the system information in nonvolatile storage may have been lost This situation can occur if the battery has been removed To correct this situation refer to the boot sequence option on this menu Software Default This option is used when more than one operating system is installed on the same disk drive AIX does not support multiple operating systems on a single disk drive Mult...

Page 241: ... New column then click on the Save icon The list of boot devices is updated to reflect the new order Attention To change the custom boot list back to the default values click on Default If you change your startup sequence you must be extremely careful when performing write operations for example copying saving or formatting You can accidentally overwrite data or programs if you select the wrong dr...

Page 242: ...sole Spin Delay Password Enables you to set password protection for turning on the system unit and for using system administration tools Go to Password on page 226 Spin Delay Enables you to change the spin up delay for SCSI hard disk drives attached to your system Go to Spin Delay on page 230 Error Log Enables you to view and clear the firmware error log for your system unit Go to Error Log on pag...

Page 243: ...to view and change the addresses IDs of the SCSI controllers attached to your system unit Go to SCSI ID on page 237 Console Allows the user to select which console to use to display the SMS menus This selection is only for the SMS menus It does not affect the display used by the AIX operating system Follow the instructions that display on the screen Pressing the number 1 key after the keyboard ico...

Page 244: ... your system unit the power on access status icon is shown in the locked position If a power on access password is not set then the power on access status icon is shown in the unlocked position as shown in the preceding screen When you select the Set icon a screen with eight empty boxes displays Type your password in these boxes You can use any combination of up to eight characters A Z a z and 0 9...

Page 245: ...ystem unit now requires the password you just entered during the power on process If you previously had set a power on access password and want to remove it select the Remove icon After you have selected the remove icon the power on access status icon flashes and changes to the unlocked position to indicate that the power on access password is not set Note If you forget the power on access passwor...

Page 246: ...tended devices you must enable the unattended start mode See the System Power Control Menu on page 192 for instructions on enabling the unattended start mode which allows the system unit to turn on whenever ac power is applied to the system instead of having the system unit wait for the power button to be pushed Privileged Access Password The privileged access password protects against the unautho...

Page 247: ...te that your system now requires the password you just entered before running system programs If you previously had set a privileged access password and want to remove it select the Remove icon After you have selected the Remove icon the privileged access status icon flashes and changes to the unlocked position to indicate that the privileged access password is not set Attention If no user defined...

Page 248: ...be entered manually or you can use a default setting All values are measured in seconds The default is two seconds After you have entered the new spin up delay values use the arrow keys to highlight the Save icon and press Enter Save Exit Default Hard Disk Spinup Delay Enter New Value 1 Current Spin Up Value 2 SEC 230 Service Guide ...

Page 249: ...ime Error Code Location Selecting the Clear icon erases the entries in this log This error log only shows the first and last errors Note The time stamp in this error log is coordinated universal time UTC which is also referred to as Greenwich mean time GMT AIX error logs have more information available and can time stamp with your local time Chapter 8 Using System Management Services 231 ...

Page 250: ...RIPL Selecting the Remote Initial Program Load RIPL icon gives you access to the following selections Set Address Exit Ping Config 232 Service Guide ...

Page 251: ...esses is incomplete or contains a number other than 0 to 255 an error message displays when you select the Save icon To clear this error correct the address and select Save again Attention If the client system and the server are on the same subnet set the gateway IP address to 0 0 0 0 To change an address press the backspace key on the highlighted address until the old address is completely delete...

Page 252: ... that address Client Addr Ping Setup Exit 000 000 000 000 000 000 000 000 000 000 000 000 Gateway Addr Server Addr Subnet Mask Adapter 255 255 255 000 To change an address press the backspace key on the highlighted address until the old address is completely deleted Then type the new address 234 Service Guide ...

Page 253: ...Ping To use this screen do the following 1 Use the arrow keys or mouse to highlight an adapter to configure Note Clicking with the mouse sends the ping If you use the arrow keys you must press the space bar then use the Ping icon 2 Press the spacebar to select the adapter 3 Highlight the Ping icon and press Enter to send the test transmission Chapter 8 Using System Management Services 235 ...

Page 254: ...t of the adapters requiring configuration to display To use this screen do the following 1 Use the arrow keys or mouse to highlight an adapter to configure 2 Press the spacebar to select the adapter 3 Highlight the OK icon and press Enter Save Exit Data Rate 10 Mbps 100 Mbps Yes No Auto Auto Full Duplex 236 Service Guide ...

Page 255: ...se the spacebar to scroll through available IDs After you have entered the new address use the left or right arrow keys or mouse to highlight the Save icon and press Enter At any time in this process you can select the Default icon to change the SCSI IDs to the default value of 7 Type Change SCSI ID Fast Wide 15 15 Max Id Slot Default Save Exit 7 7 Id Ultra 0 0 Chapter 8 Using System Management Se...

Page 256: ... be a 3 5 high density 1 44 MB diskette that has been formatted for DOS 2 Obtain the system firmware update image file from one of the following sources a From the Web address http www rs6000 ibm com support micro b From a service representative if you cannot access the Web address 3 Copy the system firmware update image file to the recovery diskette naming it PRECOVER IMG The file must be written...

Page 257: ...r and other device upgrades may require a specific version of firmware to be installed in your system Update System Firmware is an option under the Main Menu On all menus except the Main Menu there are several navigator keys M Return to the main menu ESC Return to the previous menu X Exit the System Management Services and start the operating system If X is entered you are asked to confirm your ch...

Page 258: ...m and press Enter or Select a Navigator key _ Select Language Note Your TTY must support the ISO 8859 character set to properly display languages other than English This option allows you to change the language used by the text based System Management Services screens SELECT LANGUAGE 1 English 2 Francais 3 Deutsch 4 Italiano 5 Espanol Navigator keys M return to main menu ESC key return to previous...

Page 259: ...cess password has been enabled you are asked for the privileged access password at startup every time you boot your system If you previously had set a privileged access password and want to remove it select Remove Privileged Access Password Unattended Start Mode Use this option to instruct the service processor to immediately power on the server after a power failure bypassing power on password ve...

Page 260: ...ror logged 1 Clear error log Navigator keys M return to main menu ESC key return to previous screen X eXit System Management Services Type the number of the menu item and press Enter or Select a Navigator key _ Note The time stamp in his error log is coordinated universal time UTC which is also referred to as Greenwich mean time GMT AIX error logs have more information available and can time stamp...

Page 261: ...net Protocol Parameters option displays the following screen IP Parameters 1 Client IP Address 000 000 000 000 2 Server IP Address 000 000 000 000 3 Gateway IP Address 000 000 000 000 4 Subnet Mask 255 255 255 000 Navigator keys M return to main menu ESC key return to previous screen X eXit System Management Services Type the number of the menu item and press Enter or Select a Navigator key _ To c...

Page 262: ...urn to main menu ESC key return to previous screen X eXit System Management Services Type the number of the menu item and press Enter or Select a Navigator key _ Selecting an adapter on this screen displays configuration menus for that adapter 10 100 Ethernet TP PCI Adapter 1 Data Rate Currently Auto 2 Full Duplex Currently Yes Navigator keys M return to main menu ESC key return to previous screen...

Page 263: ...eturn to previous screen X eXit System Management Services Type the number of the menu item and press Enter or Select a Navigator key _ Select Ping from the Network Parameters Menu to test a connection to a remote system unit After selecting the Ping option you must choose which adapter communicates with the remote system Adapter Parameters Device Slot Hardware Address 1 100 10 Ethernet 5 P1 I5 E1...

Page 264: ...d change the addresses of the SCSI controllers attached to your system SCSI Utilities 1 Change Hardware Spin Up Delay 2 Change SCSI Id Navigator keys M return to main menu ESC key return to previous screen X eXit System Management Services Type the number of the menu item and press Enter or Select a Navigator key _ Select Console The Select Console Utility allows the user to select which console t...

Page 265: ...in System Management Services or the AIX diagnostic service aid Display or Change Bootlist If Select Software is chosen from this menu a line similar to the following is displayed 1 AIX 5 1 0 This indicates the current version of AIX that is installed on the system If a 1 is entered the system will boot AIX If you are running on AIX and you receive the following message No Operating System Install...

Page 266: ...tes that information in nonvolatile storage could have been lost as would happen if the battery had been removed To re create this value run the Select Boot Device option on this menu Select Install Device Produces a list of devices for example the CD ROM from which the operating system is installed Select a device and the system searches the device for an operating system to install and if suppor...

Page 267: ...y Current Boot Device 1 SCSI 9100 MB Harddisk loc P1 I6 Z1 A8 2 SCSI CD ROM loc P1 Z1 A1 3 SCSI Tape loc P1 Z1 A0 4 Ethernet loc P1 I5 E10 5 None Navigator keys M return to main menu ESC key return to previous screen X eXit System Management Services Type the number of the menu item and press Enter or Select a Navigator key _ Restore Default Settings Restores the boot list to the default device of...

Page 268: ...CSI 36 4 MB Hard Disk id 0 0 Integrated 6 Navigator keys M return to main menu ESC key return to previous screen X eXit System Management Services Type the number of the menu item and press Enter or Select a Navigator key _ Type the device number of the device name that you want to select as the Nth boot device For example if you entered this menu by selecting 4 on the previous menu configure 2nd ...

Page 269: ...dule slot 2 size 512MB Memory card slot 1 module slot 3 size 512MB Memory card slot 1 module slot 4 size 512MB Service Processor Tablet Port LPT addr 378 COM addr 3F8 COM addr 2F8 Keyboard Mouse Diskette addr 3F0 SCSI controller id 7 P1 Z1 Navigator keys M return to main menu N next page of list P previous page of list ESC key return to previous screen X eXit System Management Services Type the nu...

Page 270: ...ailed instructions on using the SMS utilities to update system and service processor firmware can be obtained from the following Web site http www rs6000 ibm com support micro If you are not able to obtain firmware update images or instructions from this Web site contact your service representative If the firmware update image is available on your network from another system see Appendix E Firmwar...

Page 271: ...les for the system unit and all attached devices are unplugged When adding or removing any additional devices to or from the system ensure that the power cables for those devices are unplugged before the signal cables are connected If possible disconnect all power cables from the existing system before you add a device Use one hand when possible to connect or disconnect signal cables to prevent a ...

Page 272: ...d the metal frame of the system at the same time v Handle the devices carefully to prevent permanent damage Stopping the System Attention When shutting down your system to install options shut down all applications first and then shut down the operating system The system power turns off and the system goes into standby mode when the operating system is shut down Before removing power from the syst...

Page 273: ...ns inside the Model 6C1 you must put the system in the service position To place the system in the service position 1 Release the left and right side latches 2 Pull the system toward the front until it is fully extended When the system is fully extended safety latches on the slide rails lock into place This prevents the system from being accidentally pulled out too far and dropped 1 After completi...

Page 274: ...llowing illustration while you perform the steps in this procedure 1 2 1 Flange 2 Front door 1 Unlock and open the system door 2 2 Locate the flange 1 on the top edge of the door 3 Press down on the flange while pressing out on the door then lift the system door up and off the hinge Set the door aside in a safe place 256 Service Guide ...

Page 275: ...e 1 2 1 Flange 2 Front door 1 Set the door 2 on the bottom hinge 2 Press the flange 1 downward while pressing the top of the door toward the system until the flange connects with the top hinge Release the flange 3 Close and lock the system door Chapter 9 Removal and Replacement Procedures 257 ...

Page 276: ... power supply or hot swap fan turn off the system and all attached devices and disconnect all external cables and power cords 2 Slide the cover release lever 1 on the front of the system to release the cover and slide the cover 2 toward the rear of the system about 25 mm 1 inch Move the top edge of the cover out from the system then lift the cover off the system Set the cover aside Attention For p...

Page 277: ...ide of the system about 25 mm 1 inch from the front of the system place the bottom of the left side cover on the bottom rail of the left side of the chassis 2 Insert the tabs at the top of the cover into the slots 1 at the top of the system side 3 Hold the cover against the system and slide the cover toward the front of the system until the cover clicks into place Chapter 9 Removal and Replacement...

Page 278: ...ll the system out of the rack enclosure until both slide rails lock Note When the system is in the locked position you can easily reach the cables on the back of the system 3 Move the cover release latch 2 down while sliding the top cover 1 toward the rear of the system about 25 mm 1 inch Lift the cover off the system and set the cover aside Attention For proper cooling and airflow replace the cov...

Page 279: ... 25 mm 1 inch from the front of the system The flanges on the left and right sides of the cover should be on the outside of the system chassis 2 Hold the cover against the system and slide the cover toward the front of the system until the cover clicks into place Chapter 9 Removal and Replacement Procedures 261 ...

Page 280: ...SUPPLY 1 2 3 A B 1 2 3 FA N TE MPERAT URE 2 3 1 2 3 1 Bezel release lever 2 Bezel 3 Side with bezel tabs and slots To remove the bezel 1 Remove the service access cover as described in Covers on page 258 2 Move the blue bezel release lever 1 following the curve of the lever opening 3 Lift the bezel tabs out of the slots 3 and pull the bezel 2 away from the system front Store the bezel in a safe pl...

Page 281: ...o remove the bezel 1 Remove the service access cover as described in Covers on page 258 2 Move the blue bezel release lever 1 following the curve of the lever opening 3 Lift the bezel tabs out of the slots 3 and pull the bezel 2 away from the system front Store the bezel in a safe place Replacement Replace in reverse order Chapter 9 Removal and Replacement Procedures 263 ...

Page 282: ... system is a Model 6C1 rack mount place the system in the service position as described in Placing the Model 6C1 in the Service Position on page 255 3 If you have not already done so remove the service access cover as described in Covers on page 258 4 Record any memory card or processor LEDs that are on 5 Pull out on the snap button and remove the processor and memory card cover Snap Button Replac...

Page 283: ...bed in Placing the Model 6C1 in the Service Position on page 255 4 If you have not already done so remove the service access cover as described in Covers on page 258 5 Remove the processor and memory card cover as described in Processor and Memory Card Cover on page 264 6 Remove the processor cards as described in Processor Card on page 273 7 Remove the memory card as described in Memory Card and ...

Page 284: ...e so unplug the system power cables from the electrical outlet 3 If your system is a Model 6C1 rack mount place the system in the service position as described in Placing the Model 6C1 in the Service Position on page 255 4 If you have not already done so remove the service access cover as described in Covers on page 258 5 Remove the processor and memory card cover as described in Processor and Mem...

Page 285: ...Attention To prevent damage to the card and the card connectors open or close the retention latches at the same time 7 Remove the card from the connector Chapter 9 Removal and Replacement Procedures 267 ...

Page 286: ...Slot J2 Slot J5 Slot J6 Slot J9 Slot J10 Slot J11 Slot J12 Slot J13 Slot J14 Slot J15 Slot J16 Slot J7 Slot J8 Slot J1 Location P1 M1 1 Slot J2 Location P1 M1 2 Slot J3 Location P1 M1 3 Slot J4 Location P1 M1 4 Slot J5 Location P1 M1 5 Slot J6 Location P1 M1 6 Slot J7 Location P1 M1 7 Slot J8 Location P1 M1 8 Slot J9 Location P1 M1 9 Slot J10 Location P1 M1 10 Slot J11 Location P1 M1 11 Slot J12 L...

Page 287: ...3 Remove the memory DIMM by pushing the tabs out on the memory connectors Push Locking Tabs Out to Release Memory Module 1 2 1 Chapter 9 Removal and Replacement Procedures 269 ...

Page 288: ...e memory DIMM connector on the memory card Note Memory DIMMs must be installed in pairs in the correct slots Slots J1 and J2 J3 and J4 J5 and J6 and so on 3 Insert the memory DIMM firmly into the connector Locking Tabs 4 Secure the memory DIMM with the locking tabs located at each end of the connector 5 Replace the memory card into the system 270 Service Guide ...

Page 289: ...hes Both latches should be in an upright position See the following illustration Attention To prevent damage to the card and to the card connectors open or close both retention latches at the same time Chapter 9 Removal and Replacement Procedures 271 ...

Page 290: ...s and card connector Processor Card 1 Connector Memory Card Connector Processor Card 2 Connector 3 Close the retention latches securing the card into the connector 4 Replace the covers as described in Covers on page 258 272 Service Guide ...

Page 291: ...om the electrical outlet 3 If your system is a Model 6C1 rack mount place the system in the service position as described in Placing the Model 6C1 in the Service Position on page 255 4 If you have not already done so remove the service access cover as described in Covers on page 258 5 Remove the processor and memory card cover as described in Processor and Memory Card Cover on page 264 6 The proce...

Page 292: ...ard connectors open or close the retention latches at the same time 7 Remove the card from the connector Replacement 1 Open the retention latches Both retention latches should be in an upright position See the following illustration 274 Service Guide ...

Page 293: ...ame time 2 Align the card with the card guides and card connector Processor Card 1 Connector Memory Card Connector Processor Card 2 Connector 3 Close the retention latches securing the card into the connector 4 Replace the covers as described in Covers on page 258 Chapter 9 Removal and Replacement Procedures 275 ...

Page 294: ...ribed in Stopping the System on page 254 2 If you have not already done so unplug the system power cables from the electrical outlets 3 If your system is a Model 6C1 rack mount place the system in the service position as described in Placing the Model 6C1 in the Service Position on page 255 4 If you have not already done so remove the service access cover as described in Covers on page 258 5 Deter...

Page 295: ...iner flap upward 8 Rotate the adapter retention latch 3 counterclockwise 9 Raise the tab 2 on the adapter guide over the tab on the top corner of the adapter 10 Carefully grasp the adapter 4 by its top edge or upper corners and remove it from the system board Replacement 1 Remove the adapter from the antistatic package Attention Avoid touching the components and gold edge connectors on the adapter...

Page 296: ...r corners and align it with the expansion slot on the system board b Press the adapter firmly into the expansion slot Attention When you install an adapter in the system be sure that it is completely and correctly seated in the system board connector Incomplete insertion might cause damage to the system board or the adapter c Lower the tab 2 on the adapter guide over the tab on the top corner of a...

Page 297: ...se the adapter retainer flap 4 5 Connect any needed external cables to the adapter and route through the cable management arm Attention Route any internal cables so that the flow of air from the fans is not blocked 6 Replace the covers as described in Covers on page 258 Chapter 9 Removal and Replacement Procedures 279 ...

Page 298: ...ssor and memory card cover as described in Processor and Memory Card Cover on page 264 6 Remove the adapters as described in Adapters on page 276 7 Remove the adapter retainer flap assembly 8 Remove the memory card as described in Memory Card and Memory DIMMs on page 266 9 Remove the processor card s as described in Processor Card on page 273 10 Pull the media devices out the front of the system b...

Page 299: ...Replacement Replace in reverse order Chapter 9 Removal and Replacement Procedures 281 ...

Page 300: ...e and are to be replaced as a unit D02 Removal Your system comes with two power supplies You can add a third power supply to provide redundant power After you install a power supply check the power supply status indicators to verify that the power supply is operating properly Note You do not need to turn off the power to the system to install hot swap power supplies 282 Service Guide ...

Page 301: ... 3 Cable restraint bracket 4 Power cord connector 5 Handle on power supply in open position 6 AC power light 7 DC power light Note You do not need to turn off the power to the system to install hot swap power supplies if your system has a redundant third power supply installed Chapter 9 Removal and Replacement Procedures 283 ...

Page 302: ...stalled for proper cooling b Open the cable restraint bracket 3 and remove the power cord from the cable restraint bracket Close the cable restraint bracket c Unplug the power cord from the electrical outlet Replacement Note If a power supply is being replaced for a redundant failure after the service repair action is completed ask the customer to check the crontab file for any power cooling warni...

Page 303: ... 4 Power cord connector 5 Handle on power supply in open position 6 AC power light 7 DC power light Note You do not need to turn off the power to the system to install hot swap power supplies if your system has a redundant third power supply installed 1 If installed remove the filler panel from the bay Chapter 9 Removal and Replacement Procedures 285 ...

Page 304: ... the power supply in the bay 3 Plug the power cord for the added power supply into the power cord connector 4 4 Route the power cord through the cable restraint bracket 3 and the cable management arm 5 Plug the power cord into a properly grounded electrical outlet 6 Verify that the dc power light 7 and ac power light 6 on the power supply are lit indicating that the power supply is operating corre...

Page 305: ...6C1 in the Service Position on page 255 4 Remove the service access cover See Covers on page 258 5 Remove the bezel as described in Bezels on page 262 6 Remove the operator panel by grasping the release levers and pulling the operator panel tray from the system 7 If installed remove the cables from the disk drive 8 Disconnect the cables from the operator panel and remove the operator panel Replace...

Page 306: ...opyright 1999 IBM Corporation 1 Command Prompt 3 At the command prompt type the code which accesses the hidden menus If necessary call your local support center to obtain the code This menu is for IBM Authorized use only If you have not been authorized to use this menu please discontinue use immediately Press Return to continue or X to return to menu 1 4 Press Return to continue VPD Serial Number ...

Page 307: ...from the one listed on the screen 7 Type the machine type and model number of the system unit Enter the TM data 8 ASCII digits xxxx xxx TM has been programmed successfully The current MN field is 1980 Do you want to change the MN field y n 8 The MN field is for manufacturing use only Enter n no in this field 9 Enter 99 at the command line of the Main Menu to exit Chapter 9 Removal and Replacement ...

Page 308: ... If your system is a Model 6C1 rack mount place the system in the service position as described in Placing the Model 6C1 in the Service Position on page 255 4 If you have not already done so remove the service access cover as described in Covers on page 258 5 Remove the power supplies as described in Power Supply on page 282 6 Disconnect the cables from the power backplane 7 Push down on the relea...

Page 309: ...ready done so remove the service access cover as described in Covers on page 258 5 Remove the hot swap drives as described in Hot Swap Disk Drives on page 297 6 Remove the fan assemblies 3 and 4 as described in Hot Swap Fan Assembly on page 301 7 Remove the processor and memory card cover as described in Processor and Memory Card Cover on page 264 8 Remove the CEC cage as described in CEC Cage on ...

Page 310: ...Replacement 1 Attach the SCSI repeater card removed earlier to the new backplane 2 Replace in reverse order 292 Service Guide ...

Page 311: ...Remove the bezel See Bezels on page 262 3 If you are removing the disk drive you must remove the operator panel See Operator Panel on page 287 4 To gain better access slide the media devices out of the bays located above the device you are removing 5 Disconnect the signal and power cables 6 Remove the device 7 If you are removing a media device other than a disk drive remove the blue slides from t...

Page 312: ...o SCSI IDs and Bay Locations on page 12 for SCSI id information 3 Install any blue slides removed previously 4 Place the device so that the slide rails engage in the bay guide rails Do not push the device all the way into the bay 5 Connect the signal and power cables 6 Push the device into the bay until it clicks into place 7 Install any media devices removed earlier 8 Replace the bezel as describ...

Page 313: ...dy done so shut down the system as described in Stopping the System on page 254 2 If you have not already done so unplug the system power cables from the electrical outlets 3 If your system is a Model 6C1 rack mount place the system in the service position as described in Placing the Model 6C1 in the Service Position on page 255 4 If you have not already done so remove the service access cover as ...

Page 314: ...the system board Replacement 1 Ensure that the battery polarity is correct Plus side away from plastic battery mount 2 Using your thumb gently press the battery into the battery mount Use your index finger to support the back of the battery mount during this operation 3 Replace any removed processors or memory cards 4 Replace the processor and memory card cover as described in Processor and Memory...

Page 315: ...t Logical Volume Manager and press Enter 6 Select Volume Groups and press Enter 7 Select Set Characteristics of a Volume Group and press Enter 8 Select Remove a Physical Volume from a Volume Group 9 Press F4 to list the available volume groups then select the volume group name and press Enter 10 Press F4 to select a physical volume and follow the instructions on the screen to select the physical v...

Page 316: ...op of the screen 7 Press F3s Cancel to go back to the first menu and select System Storage Management Physical and Logical Storage and press Enter 8 Select Logical Volume Manager and press Enter 9 Select Volume Groups and press Enter 10 Select Set Characteristics of a Volume Group and press Enter 11 Select Add a Physical Volume to a Volume Group 12 Fill in the fields for the drive you are adding t...

Page 317: ... more than two minutes without either a drive or a filler panel installed for each bay 2 3 2 Remove the disk drive 1 by placing the handle 2 on the drive to the open position perpendicular to the drive and pulling the hot swap tray from the bay Note Do not remove the drive from the tray assembly Chapter 9 Removal and Replacement Procedures 299 ...

Page 318: ...that it engages the guide rails in the bay c Push the drive assembly into the bay until the tray handle engages the lock mechanism d Push the tray handle to the right until it locks 2 Check the disk drive status indicators to verify that the hard disk drive is installed properly 3 If the system is a Model 6E1 close and lock the system door 300 Service Guide ...

Page 319: ...his procedure 1 2 3 4 5 6 7 8 9 10 11 12 1 Hot swap fan assembly 1 2 Fan assembly 1 LED 3 Fan 1 release button 4 Hot swap fan assembly 2 5 Fan assembly 2 LED 6 Fan 2 release button 7 Fan assembly 3 LED 8 Hot swap fan assembly 3 9 Fan 3 release latch 10 Fan assembly 4 LED 11 Hot swap fan assembly 4 12 Fan 4 release latch Removal 1 If your system is a Model 6C1 rack mount place the system in the ser...

Page 320: ...mbly 3 or fan assembly 4 press the orange release latch 9 or 12 for the fan and pull the fan away from the system Replacement Note If a fan assembly is being replaced for a redundant failure after the service repair action is completed ask the customer to check the crontab file for any power cooling warning messages When a power or cooling error is encountered AIX adds an entry to the crontab file...

Page 321: ...Chapter 10 Parts Information This chapter contains parts information for the Eserver pSeries 610 Model 6C1 and Model 6E1 303 ...

Page 322: ...System Parts 1 2 3 4 5 6 7 8 9 10 16 17 18 11 12 13 14 15 19 21 20 22 23 24 25 26 28 27 304 Service Guide ...

Page 323: ...K8992 1 I O bracket 15 09N7515 2 Blower assembly 16 00N6400 1 Access cover tower 17 21P6798 1 Processor fan 18 21P6796 1 CEC cage cover 19 21P6670 1 CEC cage 20 09P2420 1 System board 15F8409 1 Battery 21 09P2890 1 Memory card 22 09P0550 Up to 16 256 MB DIMM 09P0491 Up to 16 512 MB DIMM 44H8167 Up to 14 Memory DIMM filler 23 09P5495 Up to 2 Processor card 333 MHz 09P3666 Up to 2 Processor card 375...

Page 324: ...1 2 3 4 5 6 306 Service Guide ...

Page 325: ...ack 3 21P6813 1 Drawer left latch rack 21P6815 1 Drawer right latch rack 4 21P6579 1 Front cover IBM rack 53P0069 1 Front cover OEM rack 5 53P0989 1 Slide right hand 6 53P0990 1 Slide left hand Note See RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems for part numbers Chapter 10 Parts Information 307 ...

Page 326: ...ssor Slot Diskette DASD Operator Panel CD ROM Tape Power Power SCSI SCSI Power IDE Power Signal Power SCSI SCSI Backplane Blower Light Path LEDs RJ45 Serial Rear Serial Port 1 Rear LEDs Blower 1 2 3 4 J1 J2 J6 J5 J3 J4 5 6 7 9 10 11 12 13 14 15 20 16 17 18 19 8 5 1 308 Service Guide ...

Page 327: ...M signal cable 9 00N6573 1 Media power cable 10 00N6549 1 DASD backplane power cable 11 21P7399 1 System board power cable 12 00N6572 1 System board power cable 13 00N6551 1 System board power cable 14 00N6550 1 System board power cable 15 21P6652 1 Lightpath LED cable 16 21P6651 1 Diskette signal cable 17 37L6062 1 Blower cable 18 21P8070 1 Front RJ45 serial cable 19 53P0457 1 Tape signal cable 2...

Page 328: ...SCSI Cables Fan Fan System Board Processor Slot Processor Slot DASD Operator Panel CD ROM Media Bay SCSI SCSI IDE SCSI Backplane Rear Serial Port 1 Rear LEDs 1 SCSI Cable 21P6655 1 310 Service Guide ...

Page 329: ...t Processor Slot DASD or or or DASD TAPE DVD RAM DVD RAM SCSI Operator Panel CD ROM IDE SCSI SCSI SCSI SCSI IDE T SCSI Backplane Rear Serial Port 1 Rear LEDs 1 SCSI Cable 21P6923 2 SCSI Cable 53P0457 1 2 Chapter 10 Parts Information 311 ...

Page 330: ...Processor Slot Processor Slot DASD or or or DASD TAPE DVD RAM DVD RAM SCSI Operator Panel CD ROM IDE SCSI SCSI SCSI SCSI IDE T SCSI Backplane Rear Serial Port 1 Rear LEDs 1 SCSI Cable 09P6025 2 SCSI Cable 09P6024 1 2 312 Service Guide ...

Page 331: ...Fan Fan System Board Processor Slot Processor Slot DASD DASD Operator Panel CD ROM IDE SCSI SCSI IDE T Rear Serial Port 1 Rear LEDs 1 SCSI Cable 09P6025 1 Chapter 10 Parts Information 313 ...

Page 332: ... 189 08L0909 1 Keyboard 102 German ID 129 93H8134 1 Keyboard 102 Greek ID 319 93H8135 1 Keyboard 101 Hebrew ID 212 08L0911 1 Keyboard 102 Italy ID 142 08L0912 1 Keyboard 102 Norwegian ID 155 93H8143 1 Keyboard 101 Russian ID 443 08L0914 1 Keyboard 102 Spanish ID 172 08L0915 1 Keyboard 102 Sweden Finland ID 153 08L0916 1 Keyboard 105 Swiss F G ID 150 08L0917 1 Keyboard 102 UK English ID 166 93H8153...

Page 333: ...h ID 189 07L9459 1 Keyboard 102 German ID 129 07L9460 1 Keyboard 102 Greek ID 319 07L9461 1 Keyboard 101 Hebrew ID 212 07L9462 1 Keyboard 102 Hungarian ID 208 07L9463 1 Keyboard 102 Iceland ID 197 07L9464 1 Keyboard 102 Italy ID 142 07L9465 1 Keyboard 102 Norwegian ID 155 07L9466 1 Keyboard 102 Polish ID 214 07L9467 1 Keyboard 102 Portuguese ID 163 07L9468 1 Keyboard 102 Romainian ID 446 07L9469 1...

Page 334: ...board US English ISO9995 ID 103P 07L9480 1 Keyboard 106 Japan ID 194 07L9481 1 Keyboard 101 Chinese US ID 467 07L9482 1 Keyboard 103 Korea ID 413 07L9483 1 Keyboard 101 Thailand ID 191 2 08L0362 1 Three Button Mouse Black 09P4455 1 Three Button Mouse Black 316 Service Guide ...

Page 335: ... The battery must be recycled or disposed of properly Recycling facilities may not be available in your area For information on disposal of batteries contact your local waste disposal facility In the United States IBM has established a collection process for reuse recycling or proper disposal of used IBM sealed lead acid nickel cadmium nickel metal hydride and other battery packs from IBM Equipmen...

Page 336: ...ure Level LpAm dB at 1 meter Bystander Position Operating Idling Operating Idling Model 6E1 6 1 6 1 44 43 Model 6C1 6 2 5 9 46 44 Notes 1 LWAd is the declared upper limit sound power level for a random sample of machines 1B 10dB 2 LpAm is the mean value of the A weighted sound pressure level at the 1 meter bystander positions for a random sample of machines 3 All measurements made in conformance w...

Page 337: ...ountry where such provisions are inconsistent with local law THIS MANUAL IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not ap...

Page 338: ...320 Service Guide ...

Page 339: ...e See OS Serveillance Setup Menu on page 190 7 Configure Call In Call Out See Call In Call Out Setup Menu on page 200 8 Exit the service processor menus 9 Unplug the power cord from the system 10 Attach modems if needed See Accessing Service Processor Menus Locally on page 184 11 Plug in the system Attention Make sure that the system power remains off 12 Test both of the following v Call In see Te...

Page 340: ...e login prompt displays you have successfully called the service processor 5 Type logout to disconnect from the operating system The message No Carrier displays on your remote terminal 6 Call your server again The operating system answers and offers you the login prompt If these tests are successful call in is working 7 Log in and type shutdown to shut down your server 8 The message No Carrier dis...

Page 341: ... serial ports already configured type lsdev Cc tty If no serial ports are configured none are listed If you want to configure serial ports that are not listed continue with the remaining steps 3 Identify the serial port s with the modem s 4 Type smit tty 5 Select add tty 6 Select RS232 7 Select Baud rate 9600 or higher 8 Select login enable and set the flow control to RTS 9 Commit the selections a...

Page 342: ...324 Service Guide ...

Page 343: ...sor firmware in the usr share modems subdirectory if your system server is running AIX with the following names A listing of each specific file is included in this appendix Generic Modem Configuration Files AIX File Name Service Processor Firmware File Name modem_z cfg modem_z_sp modem_z0 cfg modem_z0_sp modem_f cfg modem_f_sp modem_f0 cfg modem_f0_sp modem_f1 cfg modem_f1_sp Specific Modem Config...

Page 344: ...line should attach to the PTSN connector If No continue with step 3 3 Does your modem respond to the extended command set prefixed with If Yes go to step 5 If No continue with step 4 4 Does your modem respond to v ATZ reset command or v ATZn reset commands where n can be 0 1 and so on If ATZ configuration file modem_z cfg is recommended If ATZn configuration file modem_z0 cfg is recommended Go to ...

Page 345: ... is such a modem See your modem manual for more information Some modems such as the IBM 7857 017 are not designed for the paging function Although they can be used for paging they return an error message when they do not get the expected response from another modem Therefore even though the paging was successful the error message causes the service processor to retry continuing to place pager call...

Page 346: ...eds authorizations and telephone numbers from the service processor menus use the service aids to set them while you specify your customized modem configuration files To disable Auto Reliable Mode testing of the remote modem use the sample modem configuration file usr share modems modem_f cfg as a model that you can modify as follows 1 Find the necessary command in your modem manual 2 Copy the usr...

Page 347: ...Up CD and DSR Normal Functions 16 Up 2 Wire Leased Line Enabled Only switches 11 and 12 are changed from the factory default settings Xon Xoff Modems Some early modems assume software flow control Xon Xoff between the computer and the modem Modems with this design send extra characters during and after the transmitted data The service processor cannot accept these extra characters If your configur...

Page 348: ...uring successful communications and control For best formatting choose line wrap in your terminal emulator setup Recovery Procedures Situations such as line noises and power surges can sometimes cause your modem to enter an undefined state When it is being used for dial in dial out or ring indicate power on your modem is initialized each time one of these actions is expected If one of these enviro...

Page 349: ...fter the System initialization complete message displays at the remote terminal If Yes the modem is set up correctly If No try another Dn setting for your server s modem See your modem manual for this information The Dn command appears in three places each in three of the sample modem configuration files as follows 2 Will the server s modem disconnect when the power drops You can make this observa...

Page 350: ...ote terminal selected as the primary console to manifest the modem s response to DTR transitions v If a local ASCII terminal or a graphics console is to be a permanent part of your server then make one of them the primary console Your remote terminal will no longer experience the connection loss v If a local console is not a permanent part of your server you can still assign either the unused grap...

Page 351: ...rn phone number PROGRAMMING NOTE No blanks between double quote marks condout send AT F E2E0T r Reset to factory defaults Reliable mode Echo off ignore 0 r or OK r n timeout 2 Ignore modem response send AT E12 E14 r Disable pacing Disable data compression expect 0 r or OK r n timeout 2 Confirm commands successful send AT SF1 S0S9 1 r DSR independent of CD Force DSR on CD respond time 100ms expect ...

Page 352: ...ring or timeout Expect a connection response expect 33 r or 31 r or 28 r or 26 r or 24 r or 21 r or 19 r or 13 r or 12 r or 1 r busy 7 r timeout 60 done page send ATDT N R r N pager call center number Add enough commas to wait for time to enter paging number R paging number expect 0 r timeout 60 Confirm successful command delay 2 Wait before hanging up send ATH0 r Hang up expect 0 r timeout 2 Conf...

Page 353: ...ndout send AT F E0E0 r Reset to factory defaults E0 data compression disabled E0 echo disabled ignore 0 r or OK r n timeout 2 Ignore modem response send AT F0 Q2S8 6 r Trellis modulation disabled Retrain with adaptive rate Set 6second expect 0 r or OK r n timeout 2 Confirm commands successful send ATV0X0S0 0 r Numeric response code AT compatible messages Auto Answer disabled expect 0 r or OK r n t...

Page 354: ...ait time to enter paging number R return number expect 0 r or 3 r timeout 30 Confirm successful command delay 2 Wait before hanging up send Assure command mode delay 2 Allow mode switching delay send ATH0 r Hang up expect 0 r timeout 2 Confirm successful command done ripo send AT F E0E0 r Reset to factory defaults E0 data compression disabled E0 echo disabled ignore 0 r or OK r n timeout 2 Ignore ...

Page 355: ...scape to command mode S0 2 Answer on second ring H0 Hang up T Tone mode When used as T r it is a no op to maintain program synchronization when modem may will echo the commands N Call Out phone number P Paging phone number S Modem speed available to users Following are common responses from a wide range of modems 16 15 12 10 5 and 1 are connection responses Add others as required 7 busy 6 no dial ...

Page 356: ...expect 2 r timeout 10 Pick up second ring or timeout Expect a connection response expect 16 r or 15 r or 14 r or 12 r or 10 r or 5 r or 1 r timeout 60 done page send ATDT N R r N pager call center number Add enough commas to wait for time to enter paging number R paging number Confirm successful command expect 0 r timeout 60 delay 2 Wait before hanging up send ATH0T r Hang up expect 0 r timeout 2 ...

Page 357: ...Escape to command mode S0 2 Answer on second ring H0 Hang up X0 0 Limit modem response codes T Tone mode When used as T r it is a no op to maintain program synchronization when modem may will echo the commands N Call Out phone number P Paging phone number S Modem speed available to users Following are common responses from a wide range of modems 16 15 12 10 5 and 1 are connection responses Add oth...

Page 358: ... 2 r timeout 1 Ignore first ring expect 2 r timeout 10 Pick up second ring or timeout Expect a connection response expect 16 r or 15 r or 14 r or 12 r or 10 r or 5 r or 1 r timeout 60 done page send ATDT N R r N pager call center number Add enough commas to wait for time to enter paging number R paging number Confirm successful command expect 0 r timeout 60 delay 2 Wait before hanging up send ATH0...

Page 359: ... inhibit Escape to command mode S0 2 Answer on second ring H0 Hang up X0 0 Limit modem response codes T Tone mode When used as T r it is a no op to maintain program synchronization when modem may will echo the commands C1 Detect CD D2 Respond to DTR often the default N Call Out phone number P Paging phone number S Modem speed available to users Following are common responses from a wide range of m...

Page 360: ... expect 0 r timeout 2 Confirm command successful done waitcall ignore 2 r timeout 1 Ignore first ring expect 2 r timeout 10 Pick up second ring or timeout Expect a connection response expect 16 r or 15 r or 14 r or 12 r or 10 r or 5 r or 1 r timeout 60 done page send ATDT N R r N pager call center number Add enough commas to wait for time to enter paging number R paging number Confirm successful c...

Page 361: ...ore profile 0 Q0 Turn on responses E0 Turn echo off Q1 Turn off responses V0 Use numeric responses S0 0 Automatic answer inhibit Escape to command mode S0 2 Answer on second ring H0 Hang up X0 0 Limit modem response codes T Tone mode When used as T r it is a no op to maintain program synchronization when modem may will echo the commands C1 Detect CD D2 Respond to DTR often the default R1 Ignore RT...

Page 362: ... r Limit response codes expect 0 r timeout 2 Confirm commands successful send ATS0 2 r Set AutoAnswer ON expect 0 r timeout 2 Confirm command successful send AT C1 D2 R1 r Detect carrier and DTR Ignore RTS expect 0 r timeout 2 Confirm command successful done waitcall ignore 2 r timeout 1 Ignore first ring expect 2 r timeout 10 Pick up second ring or timeout Expect a connection response expect 16 r...

Page 363: ... configuration switches they should be set to the factory default settings ICDelay 1 DefaultTO 10 CallDelay 120 AT Attention Code Inserts delay in dialing commands F1 Reset Restore profile 1 Q0 Turn on responses E0 Turn echo off Q1 Turn off responses V0 Use numeric responses S0 0 Automatic answer inhibit Escape to command mode S0 2 Answer on second ring H0 Hang up X0 0 Limit modem response codes T...

Page 364: ...F Disable responses ignore 0 r timeout 1 done condin send AT F1Q0T r Reset modem Select profile 1 ignore 0 r or OK r n timeout 2 Ignore modem response send ATE0T r Initialize modem Echo OFF expect 0 r or OK r n timeout 2 Enable responses Numeric send ATQ0V0X0T r Limit response codes expect 0 r timeout 2 Confirm commands successful send ATS0 2 r Set AutoAnswer ON expect 0 r timeout 2 Confirm comman...

Page 365: ...X0T r Limit response codes expect 0 r timeout 2 Confirm commands successful send ATS0 0 r Set AutoAnswer OFF expect 0 r timeout 2 Confirm command successful send AT C1 D2 R1 r Detect carrier and DTR Ignore RTS expect 0 r timeout 2 Confirm command successful done RI Power On enabled error Handle unexpected modem responses expect 8 r or 7 r or 6 r or 4 r or 3 r delay 2 done Appendix D Modem Configur...

Page 366: ...348 Service Guide ...

Page 367: ... last five characters of the ROM level represent a date in a yyddd format where yy is the last two digits of the year and ddd is the Gregorian date of the firmware Check the Web site at http www rs6000 ibm com support micro for the latest level of downloadable firmware If the version of system firmware installed on your system is older than has an earlier date than the system firmware shown on the...

Page 368: ...u include the periods in the commands shown above c AIX commands are case sensitive Type them exactly as shown You are asked by the system for confirmation to proceed with the firmware update and the required reboot If you confirm the system applies the new firmware reboots and returns to the AIX prompt This may take up to ten minutes depending on the configuration of the system Attention On some ...

Page 369: ... 211 covers 258 removal 258 replacement 259 service access 258 top cover rack 260 customer administration center 203 D deconfiguring disk drives 297 diagnostics 181 boot list 182 online 181 standalone 181 system 181 diagnostics overview 27 diagram system logic flow 13 disk drives deconfiguring 297 documentation AIX 222 E electrical safety ix laser compliance statement xi Electronic Service Agent f...

Page 370: ...ustomer account setup 205 service processor language selection 199 service processor reboot policy setup 193 service processor serial port selection 201 service processor serial port snoop setup 191 service processor serial port speed setup 202 service processor setup 188 service processor system information 196 service processor system power control 192 service processor telephone setup 202 minim...

Page 371: ...er rack 260 replacement 259 adapters 277 battery 296 replacement continued bezel Model 6C1 263 bezel Model 6E1 262 front door 257 hot swap disk drives 300 hot swap fan assembly 302 media drives 293 294 operator panel 287 power distribution board 290 power supply 284 processor card 274 SCSI backplane 292 service access cover 259 system board 281 top cover rack 261 replacing memory card 271 reset se...

Page 372: ...81 system board locations 8 system cables 22 system firmware updates 349 system information menu 196 system logic flow diagram 13 system management services 217 graphical system management services 217 config 220 firmware update 238 multiboot 221 utilities 224 text based system management services 239 display configuration 251 multiboot menu 247 select language 240 utilities 241 system phone numbe...

Page 373: ...s Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Accurate h h h h h Complete h h h h h Easy to find h h h h h Easy to understand h h h h h Well organized h h h h h Applicable to your tasks h h h h h Please tell us how we can improve this book Thank you for your responses May we contact you h Yes h No When you send comments to IBM you grant IBM a nonexclusive right to use or distri...

Page 374: ...RESSEE Information Development Department H6DS 905 6C006 11501 Burnet Road Austin TX 78758 3493 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ ...

Page 375: ......

Page 376: ...IBMR Printed in U S A February 2002 SA38 0599 01 ...

Page 377: ...Spine information IBM pSeries 610 Model 6C1 and Model 6E1 Service Guide SA38 0599 01 ...

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