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IBM 6400 - Model 008 B/W Line-matrix Printer, Operator'S Manual

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IBM 6400 - Model 008 B/W Line-matrix Printer Operator'S Manual Download Page 103

        

89

Operator’s Guide

Controller voltage failure. Contact an IBM

service representative.

No ribbon movement. Make sure the

ribbon is not twisted and the forms

thickness lever is set to match thickness

of media being used. If fault reoccurs,

contact an IBM service representative.

Shuttle cover is missing, damaged, or not

correctly installed. Contact an IBM

service representative.

Controller board does not detect ribbon

drive motor. Contact an IBM service

representative.

Hammer driver circuits on the controller

board shorted to ground. Contact an IBM

service representative.

Circuit(s) on the hammer bank or in the

hammer bank power cable shorted to

ground. Contact an IBM service

representative.

One or more hammer coils are

overheating. Stop printing and allow the

printer to cool for five minutes. If the fault

reoccurs, contact an IBM service

representative.

Fatal firmware error on the controller

board. Contact an IBM service

representative.

088 CONTROLLER 23.5V

089 RIBBON STALL

CHECK RIBBON

090 SHUTTLE COVER OPEN

CLOSE SHUTTLE COVER

092 RIBBON DRIVER CIRCUIT

101 UPPER DRIVER SHORT

102 LOWER DRIVER SHORT

107 HAMMER COIL HOT

110 STACK OVERFLOW

SEE USER’S GUIDE

Summary of Contents for 6400 - Model 008 B/W Line-matrix Printer

Page 1: ... Form Number S544 5641 00 Copyright IBM Corp 1998 ...

Page 2: ......

Page 3: ...S544 5641 00 ...

Page 4: ... you Requests for IBM publications should be made to your IBM representative or to the IBM branch serving your locality Publications are not stocked at the address given below You may send your comments by facsimile to 1 800 524 1519 by E mail to print_pubs vnet ibm com or by mail to IBM PRINTING SYSTEMS COMPANY INFORMATION DEVELOPMENT DEPARTMENT H7FE BUILDING 003G PO BOX 1900 BOULDER CO 80301 919...

Page 5: ...h these printers This document is divided into three sections Basic Operating Procedures describes the operator panel and how to load paper and ribbon and how to use the optional Power Paper Stacker Configurations shows how to use the operator panel to change formatting features Troubleshooting gives instructions for clearing paper jams cleaning the printer and understanding fault messages Pedesta...

Page 6: ...ty Information booklet A Danger notice calls attention to a situation that is potentially lethal or extremely hazardous to people A Caution notice calls attention to a situation that is extremely hazardous to people An Attention notice indicates the possibility of damage to a program device system or data Important draws your attention to information vital to proper operation of the printer A Note...

Page 7: ...41 Unloading the Power Stacker 43 Setting Top of Form 45 Replacing the Ribbon 48 Canceling a Print Job 51 CONFIGURATIONS Parameters and Configurations 54 Saving Configurations 56 Recalling Configurations 58 Deleting Configurations 60 The Power On Configuration 62 Protecting Custom Sets 64 Printing Configurations 66 Operator Print Tests 68 TROUBLESHOOTING Clearing Paper Jams 72 Cleaning the Printer...

Page 8: ...ducts except those expressly designated by IBM is the user s responsibility Any performance data contained in this document was obtained in a controlled environment based on the use of specific data The results that may be obtained in other operating environments may vary significantly Users of this document should verify the applicable data in their specific environment Therefore such data does n...

Page 9: ...terference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device ...

Page 10: ...r causing interference to radio and TV communication and to other electrical or electronic equipment Such cables and connectors are available from IBM authorized dealers IBM cannot be responsible for any interference caused by using other than recommended cables and connectors This product has been tested and found to comply with limits for Class A Information Technology Equipment according to CIS...

Page 11: ...ers für Post und Telekommunikation oder des Bundesamtes für Post und Telekommunikation betrieben werden Die Genehmigung wird erteilt wenn keine elektromagnetischen Störungen zu erwarten sind Auszug aus dem EMVG vom 9 Nov 92 Para 3 Abs 4 Hinweis Dieses Genehmigungsverfahren ist von der Deutschen Bundespost noch nicht veröffentlict worden ...

Page 12: ... that the product is designed and manufactured in accordance with national requirements intended to minimize safety hazards IBM equipment meets a very high standard of safety in design and manufacture Remember however that this product operates under conditions of high electrical potentials and heat generation both of which are functionally necessary Trademarks and Service Marks IBM is a trademark...

Page 13: ... on the printer ensure the printer is plugged into an appropriate power source Refer to Chapter 2 of the Setup Guide for information on proper sources DANGER 2 Switch off printer power and unplug the printer power cord before cleaning the printer ...

Page 14: ...x Operator s Guide ...

Page 15: ... Using the Operator Panel 4 Power Paper Stacker Option 18 Changing the Paper Exit Location Pedestal Models Only 22 Loading Paper 26 Reloading Paper 33 Unloading Paper 41 Unloading the Power Stacker 43 Setting Top of Form 45 Replacing the Ribbon 48 Canceling a Print Job 51 ...

Page 16: ...rinter is plugged into an appropriate power source Refer to Chapter 2 of the Setup Guide for information on proper sources Push the On side of the switch to power on the printer Push the Off f side of the switch to power off the printer Off On Pedestal Models Cabinet Models ...

Page 17: ...r goes either to READY or NOT READY state depending on the menu selection In the READY state the READY indicator lights and the message READY displays If there is a fault during the self test the Attention indicator lights and a fault message such as 001 END OF FORMS appears on the message display See page 81 for information on fault messages READY 001 END OF FORMS Ready Power Power Attention ...

Page 18: ...perator panel keys are described on the following pages Operator Panel Layout Keys Status Indicators Power Ready Processing Attention Menu Micro Printer Con figuration Scroll Micro Scroll Enter Start Return Stop Line Feed Form Feed Cancel Set Top of Form View READY Eject Restore Message Display Keys indicators and messages are shown as they appear on the operator panel Key combinations are indicat...

Page 19: ...w configuration settings When PROGRAM state is locked you may view the current settings but cannot change them FAULT When a fault condition exists that must be cleared before printing can continue the printer is in the FAULT state When the alarm sounds while the printer is in the FAULT state pressing any key on the operator panel silences the alarm Pressing the Form Feed key will silence the alarm...

Page 20: ...ors provide information about existing printer operation Power On when the printer is powered on Ready On when the printer is in READY state no errors are pending and the printer is ready to process data Processing Flashes when the printer is receiving data from the host Attention Flashes when a fault condition occurs Power Ready Processing Attention ...

Page 21: ...he menus without changing settings press Menu from NOT READY state To change the configuration settings press Scroll Scroll at the same time to unlock PROGRAM state then press Menu 2 In PROGRAM state press Scroll to move forward or Scroll to move backward through the options in the existing level of the operator menu 3 Pressing Enter moves to a lower level in the menu structure pressing Return mov...

Page 22: ...page 14 In the NOT READY state this key generates a printed record of the current configuration parameters After pressing Stop press Printer Configuration When the display message confirms the Printer Configuration key has been activated press the Start key to print the configuration or the Stop key to exit the function Printer Con figuration ...

Page 23: ...Y state Press Stop to place the printer in the NOT READY state See page 14 In PROGRAM state this key scrolls backward through the options in the current level of the operator menu Scroll Scroll In NOT READY state press Scroll Scroll at the same time to switch PROGRAM state between locked and unlocked When PROGRAM state is locked no configuration changes can be made When PROGRAM state is unlocked y...

Page 24: ...iguration option value 3 In PROGRAM state starts and stops a Print Test selected from the Operator Print Tests menu 4 In the NOT READY state pressing Stop Enter performs a soft reset of the printer which resets the printer to the power on configuration Return This key operates only in NOT READY state Press Stop to place the printer in the NOT READY state See page 14 In the PROGRAM state moves to a...

Page 25: ...e See page 14 In NOT READY state this key micro steps the paper upward in 1 72 inch increments Press and hold the key to move paper at 10 increments per second Micro This key operates only in NOT READY state Press Stop to place the printer in the NOT READY state See page 14 In NOT READY state this key micro steps the paper downward in 1 72 inch increments Press and hold to move paper at 10 increme...

Page 26: ... is not affected View In NOT READY state press view to move the current print position up to the tractor area for viewing This allows you to check the print location If there is any data left in the buffer the data will be printed then the paper will move up for viewing Press View a second time to return the paper back to the position when the View key was pressed Pressing Start instead of pressin...

Page 27: ... of form setting will be lost The data that prints is all of the data contained in the printer buffer The data not in the printer buffer is not affected Set Top Of Form This key operates only in NOT READY state Press Stop to place the printer in the NOT READY state See page 14 Unless there is data in the printer buffer this key sets the top of form TOF by moving the paper down to the print positio...

Page 28: ...EADY state to NOT READY state enabled for operator functions such as viewing or changing configuration parameters 2 In PROGRAM state exits the menus and places the printer in the NOT READY state 3 In FAULT state clears the fault if the problem has been corrected 4 In the NOT READY state pressing Stop Enter which is a soft reset resets the printer to the power on configuration 5 After pressing View...

Page 29: ... action will occur in the READY state only When pressed 059 CANCEL PRINT ACTIVE is displayed c Twinax Interface Effective in READY and NOT READY state When pressed 059 CANCEL PRINT ACTIVE is displayed d Serial Parallel Interface It is recommended that you stop the print job from the host system before pressing Cancel Effective in NOT READY state When pressed 069 DATA CLEARED is displayed For more ...

Page 30: ...press Eject Restore to move the paper forward to the tear off position toward the back of the printer Once you have torn the paper at the perforation press either Eject Restore Start or Stop to retract the paper to its previous position as described below Eject Restore moves the paper to its previous position The printer returns to the mode it was in before Eject Restore was used Start moves the p...

Page 31: ...rd to the tear off position When tearing forms from the top exit pull the form toward you and begin tearing from one corner of the form When you have torn the paper at the perforation press one of the following keys Eject Restore Start or Stop Eject Restore moves the paper to its next available position The printer returns to the mode it was in before Eject Restore was used Start moves the paper t...

Page 32: ...k This section explains how to set up and use the optional power stacker Power Paper Stacker Component Locations The following illustration provides component locations for operating the power paper stacker Motor Bracket Wire Paper Tent Optional Rear Control Panel Paper Throat Pinch Rollers Paper Length Indicator Bearing Bracket Alignment Rod 2 Paddle Shaft ...

Page 33: ...ower Paper Stacker Power on the printer Using the rear control panel press ONLINE to take the printer to the NOT READY state Press STACKER UP key and wait for the stacker to reach the top of its travel Paper Advance Stacker Down Stacker Up ...

Page 34: ...acker rails Set the desired paper length 5 to 12 inch range Grasping the paddle shaft push or pull toward the front or the rear of the printer setting the desired paper length by aligning indicator notch on the bearing bracket with the paper length indicator Wire Paper Tent Optional Alignment Rod 2 Rails Bearing Bracket Paddle Shaft ...

Page 35: ...rough the paper stacker throat Stack the 3 5 sheets of paper on top of the wire paper tent making sure the paper lies with the natural folds The printer displays NOT READY If a message other than NOT READY displays refer to the Trouble Shooting chapter Press the START key on the operator panel or ONLINE on the rear control panel READY displays on the message display The stacker frame returns to it...

Page 36: ...you will be tearing the forms from the printer and using them soon after printing Forms will not stack when in this mode Setting Top Paper Exit Press Stop to place the printer in NOT READY state If there is paper in the printer unload the paper page 41 then continue with step 2 of this procedure Open the printer cover Loosen the two hinge adjustment thumbscrews Slide the cover toward the rear of t...

Page 37: ... Operator s Guide Tighten the two hinge adjustment thumbscrews Slide the paper guide slightly to the left and raise it to its upper position for the top exit Load paper page 26 feeding the paper out the top paper exit Top Exit Rear Exit ...

Page 38: ...Exit Press Stop to place the printer in NOT READY state If there is paper in the printer unload the paper page 41 then continue with step 2 of this procedure Open the printer cover Loosen the two hinge adjustment thumbscrews Slide the cover forward until it stops Thumbscrew ...

Page 39: ...he Paper Exit Location 25 Operator s Guide Tighten the two hinge adjustment thumbscrews Place the paper guide in its lower position Load paper page 26 feeding the paper out the rear paper exit Top Exit Rear Exit ...

Page 40: ...the printer cover 3 If necessary unload the current paper page 41 then continue with step 7 of this procedure If not continue with step 4 4 Raise the forms thickness lever as far as it will go 5 Open both tractor doors 6 Press any key on the operator panel except Form Feed to silence the alarm note Pressing any key on the operator panel will silence the alarm Pressing the Form Feed key will silenc...

Page 41: ...n the cabinet front door b Place the paper supply inside the printer on the floor of the cabinet c Align the paper supply with the front label on the floor of the printer 9 On pedestal models Place the paper supply on the floor in front of the printer or on the optional input paper shelf 10 Ensure that the paper pulls freely from the box EDGE OF PAPER BOX ...

Page 42: ...e sure the paper is inserted between the two wire guides Hold the paper in place with one hand to prevent it from slipping down through the paper slot and pull it through from above with your other hand Pedestal Models Cabinet Models Paper Slot is 8 inches below printer base Paper Slot ...

Page 43: ...the position of the left tractor If adjustment is necessary unlock the left tractor Slide the tractor until its inner edge is aligned with the number 1 on the paper scale and lock it You can also use the paper scale to count columns attention To avoid damage to the printer caused by printing on the platen always align the edge of the left tractor door with the number 1 on the paper scale Paper Sca...

Page 44: ...ght tractor 19 Load the paper on the tractor and close the tractor door If necessary slide the right tractor to remove any slack The paper should be flat without damaging the form feed holes 20 Lock the right tractor Both tractors are now secured After both tractors are secured you can use the horizontal adjustment knob to make fine horizontal adjustments to the paper position Horizontal Adjustmen...

Page 45: ...ightly excessive friction can cause paper jams ribbon jams with potential for ribbon damage smeared ink or wavy print 22 On pedestal models Guide the paper over the lower paper guide and through the top or rear paper exit A B C Thin Paper Medium Paper Thick Paper Lower Paper Guide Pedestal Models NOTE Thin Paper single sheet Medium Paper two part form Thick Paper six part form ...

Page 46: ... lower paper guide and into the paper stacking area 25 Feed enough paper to ensure that the paper stacks correctly Ensure that the paper folds the same way in the stacking area as it does in the supply area 26 On cabinet models Open the rear cabinet door and ensure that the paper is aligned with the label in the output area inside the cabinet 27 Close both doors if the length of your forms allows ...

Page 47: ...over Raise the forms thickness lever as far as it will go Do not open the tractor doors or remove the existing paper 2 Press any key on the operator panel except Form Feed to silence the alarm note Pressing any key on the operator panel will silence the alarm Pressing the Form Feed key will silence the alarm and cause the paper to move The top of form setting will be lost 3 On cabinet models open ...

Page 48: ...t When this corner can be grasped from the top rotate the paper back to the normal position If necessary gently press the existing paper back Hold the paper to prevent it from slipping down and through the paper slot If you are using multi part paper and it is too thick for the new paper to be loaded over the existing paper go to step 18 Paper Slot Paper Slot ...

Page 49: ...y press the existing paper back Align the top edge of the new paper with the top perforation of the existing paper Load the new paper over the existing paper Open and load the tractors one at a time to prevent the paper from slipping Ensure that the top edge of the new paper lines up with the top perforation of the existing paper Existing Paper New Paper Ribbon Path Diagram Perforation ...

Page 50: ...ge display 14 Close the printer cover and the cabinet front door as required 15 Press Start to place the printer in READY state and resume printing 16 On cabinet models Open the rear cabinet door and ensure that the paper folds in the stacker the same way it does in the supply area 17 Close the rear cabinet door Perform steps 18 through 36 only if you are unable to load the new paper over the exis...

Page 51: ...rs Allow the paper to fall into the paper supply area Load a new box of paper in the input area Feed the paper up through the paper slot inside the cabinet Hold the paper to prevent it from slipping down through the paper slot Paper Slot Paper Slot is 8 inches below printer base Cabinet Model Pedestal Model ...

Page 52: ... tractor and close the tractor door Normally you should not need to adjust the position of the left tractor If adjustment is necessary unlock the left tractor Slide the tractor until it is directly to the left of the number 1 on the paper scale and lock it You can also use the paper scale to count columns Paper Scale Tractor Door Paper Ribbon Path Diagram ...

Page 53: ...idths Then lock the tractor After both tractors are secured you may use the horizontal adjustment knob to make fine horizontal paper adjustments On pedestal models Guide the paper over the lower paper guide and through the slot in the top cover Press Form Feed several times to ensure the paper feeds properly beyond the tractors and over the lower paper guide Feed enough paper to ensure the paper s...

Page 54: ...r Set it to match the paper thickness Refer to the note on the shuttle cover 34 Press Stop to clear any fault messages such as END OF FORMS from the message display 35 Press Set Top Of Form The paper moves to the top of form set previously If there is data in the printer buffer the paper moves forward to the last print position on the next page 36 Press Start and close the printer cover A B C Thin...

Page 55: ... at the perforation if necessary and allow the paper to fall to the back of the printer and into the paper stacking area Raise the forms thickness lever as far as it will go Open both tractor doors Press any key on the operator panel except Form Feed to silence the alarm Forms Thickness Lever Tractor Door Perforation ...

Page 56: ...Be careful when pulling any paper backwards through the paper path especially when using label stock If you are not careful labels can detach and adhere to the printer within the paper path where only an IBM service representative can remove them 10 On cabinet models Remove the paper supply from the cabinet floor Close the cabinet front door and the printer cover 11 On pedestal models Remove the p...

Page 57: ...om the Printer Unload paper from the print mechanism See page 41 Open the rear cabinet door Using the rear control panel press STACKER UP and wait for the stacker to reach the top of its travel Remove the paper from the rear of the printer Close the rear cabinet door ...

Page 58: ...it for the stacker to reach the top of its travel Open the printer cover Tear the paper off at the first perforation above the tractors and let the paper fall through the power stacker throat From the rear of the printer making sure the paper lies with its natural folds lay the paper on top of the paper stack Remove the paper from the rear of the printer Close the rear cabinet door and the cover ...

Page 59: ...ss lever as far as it will go 4 Press any key on the operator panel except Form Feed to silence the alarm note Pressing any key on the operator panel will silence the alarm Pressing the Form Feed key will silence the alarm and cause the paper to move The top of form setting will be lost 5 Locate the TOF indicator It is the small tab located on the left tractor door 6 Align the top of the first pri...

Page 60: ...ere is no data in the printer buffer you have not yet sent a print job to the printer the paper moves down to the top of form position To verify the top of form setting run one of the operator print tests See page 68 Check the placement of the characters on the printout Your application software may also provide a forms alignment check to verify the placement of the characters If the character pla...

Page 61: ...sure that the paper folds the same way in the stacking area as it does in the supply area then close the rear cabinet door On pedestal models When printing ensure that the paper folds the same way in the stacking area as it does in the supply area Paper will stack only when using the rear exit path Paper can not be stacked when using the top exit paper path ...

Page 62: ...ver 3 Remove the old ribbon a On pedestal models raise the operator panel b Raise the forms thickness lever as far as it will go note If the Ribbon Fault option is set to Do Nothing ribbon usage can only be reset from the operator panel by pressing Enter with New Ribbon XXX displayed at the RibbonMinder option If you are using RibbonMinder with the Ribbon Fault option set to New Ribbon and are cha...

Page 63: ...ibbon path diagram on the shuttle cover f Discard the old ribbon 4 If necessary clean the interior of the printer See page 76 5 Install the new ribbon a With the ribbon to the outside place the full spool on the right hub Press down on the spool until the hub latch snaps in place b Install the ribbon around the ribbon guide and along the ribbon path Refer to the ribbon path diagram on the shuttle ...

Page 64: ...ss Start to return the printer to the READY state note If the Ribbon Fault option is set to Do Nothing ribbon usage can only be reset from the operator panel by pressing Enter with New Ribbon XXX displayed at the RibbonMinder option If you are using RibbonMinder with the Ribbon Fault option set to New Ribbon and are changing the ribbon because the message Ribbon Out of Ink Change Ribbon is display...

Page 65: ... active Use the host system to cancel a print job For printers using a coax interface in SCS mode Press Stop to place the printer in NOT READY state Press Cancel to clear the printer buffer This sends a cancel status message to the host which clears the print job when the printer is returned to the READY state When Cancel is pressed 059 CANCEL PRINT ACTIVE is displayed Or you may use the host syst...

Page 66: ... job For printers using a serial or parallel interface a Press Stop to place the printer in NOT READY state b From the host system stop the print job note If the print job is not stopped from the host system before pressing the Cancel key the print job will continue when the printer returns to READY state c Press Cancel When pressed 069 DATA CLEARED is displayed d Set the top of form as described ...

Page 67: ...e Parameters and Configurations 54 Saving Configurations 56 Recalling Configurations 58 Deleting Configurations 60 The Power On Configuration 62 Protecting Custom Sets 64 Printing Configurations 66 Operator Print Tests 68 ...

Page 68: ...parameters For example 8 lpi 10 cpi Data processing typeface etc Changing Parameters You can change a parameter by pressing keys on the operator panel or by sending a control code from the host computer The parameter is active as long as the printer is on and a reset from the host or a soft reset START and ENTER keys are pressed from the operator panel is not performed READY ...

Page 69: ...e configuration sets available a factory default four custom and four custom preloaded configuration sets The factory default custom set cannot be modified or overwritten Custom Sets 1 4 can be configured for specific print job requirements Custom Preloaded Sets 5 8 contain configuration sets that assist with the installation and configuration of this printer For more information refer to your Set...

Page 70: ...e Press Scroll Scroll to unlock the PROGRAM state Press Menu to access the OPERATOR MENU Press Scroll until you reach CONFIGURATION MANAGEMENT Press Enter to enter this menu Press Scroll until SAVE CURRENT VALUES is displayed CONFIGURATION MANAGEMENT SAVE CURRENT VALUES OPERATOR MENU UNLOCKED OPERATOR MENU CONFIGURATION MANAGEMENT OPERATOR MENU PRINTER CONTROL CONFIGURATION MANAGEMENT RECALL CUSTO...

Page 71: ...next to the selected set in the display 10 Press Scroll Scroll to lock the PROGRAM state 11 Press Start to exit the menu and place the printer in the READY state note If the custom set you choose to save to is already defined and PROTECT CUSTOM SETS is enabled the following error message is displayed 043 Custom Set Already Exists Delete First OPERATOR MENU LOCKED SAVE CURRENT VALUES CUSTOM SET 2 S...

Page 72: ... place the printer in the NOT READY state Press Scroll Scroll to unlock the PROGRAM state Press Menu to access the OPERATOR MENU Press Scroll until you reach CONFIGURATION MANAGEMENT Press Enter to enter this menu Press Enter to access the recall options RECALL CUSTOM SET FACTORY DEFAULT OPERATOR MENU UNLOCKED OPERATOR MENU CONFIGURATION MANAGEMENT OPERATOR MENU PRINTER CONTROL CONFIGURATION MANAG...

Page 73: ...ress Enter This selects the displayed custom set Press Scroll Scroll to lock the PROGRAM state Press Start to return the printer to the READY state RECALL CUSTOM SET CUSTOM SET 1 READY OPERATOR MENU LOCKED LOADING SAVED CONFIGURATION RECALL CUSTOM SET CUSTOM SET 1 RECALL CUSTOM SET CUSTOM SET 1 ...

Page 74: ...ll to unlock the PROGRAM state Press Menu to access the OPERATOR MENU Press Scroll until you reach CONFIGURATION MANAGEMENT Press Enter to enter this menu Press Scroll to reach DELETE CUSTOM SET Press Enter to access the delete options OPERATOR MENU CONFIGURATION MANAGEMENT CONFIGURATION MANAGEMENT RECALL CUSTOM SET OPERATOR MENU UNLOCKED OPERATOR MENU PRINTER CONTROL CONFIGURATION MANAGEMENT DELE...

Page 75: ...the printer to the READY state If the custom set you choose to delete has not previously been saved the following error message displays 042 CUSTOM SET DOES NOT EXIST SAVE FIRST When the PROTECT CUSTOM SETS parameter is enabled you will not be able to overwrite or delete an existing custom set DELETE CUSTOM SET 3 OPERATOR MENU LOCKED DELETING CONFIGURATION DELETE CUSTOM SET 3 READY DELETE CUSTOM S...

Page 76: ... saved custom set For your convenience you can specify which custom set should be the power on set Press Stop to place the printer in the NOT READY state Press Scroll Scroll to unlock the PROGRAM state Press Menu to access the OPERATOR MENU Press Scroll until you reach CONFIGURATION MANAGEMENT Press Enter to enter this menu OPERATOR MENU UNLOCKED OPERATOR MENU CONFIGURATION MANAGEMENT OPERATOR MEN...

Page 77: ...r on set Press Enter to select the Custom Set An asterisk appears next to the selected set in the display Press Scroll Scroll to lock the PROGRAM state Press Start to return the printer to the READY state CONFIGURATION MANAGEMENT CHANGE POWER ON SET CHANGE POWER ON SET CUSTOM SET 4 CHANGE POWER ON SET FACTORY DEFAULT CHANGE POWER ON SET CUSTOM SET 4 READY OPERATOR MENU LOCKED CHANGE POWER ON SET C...

Page 78: ...tate Press Menu to access the OPERATOR MENU Press Scroll until you reach CONFIGURATION MANAGEMENT Press Enter to enter this menu Press Scroll until you reach PROTECT CUSTOM SETS Press Enter to access the protect options CONFIGURATION MANAGEMENT RECALL CUSTOM SET CONFIGURATION MANAGEMENT PROTECT CUSTOM SETS PROTECT CUSTOM SETS DISABLE OPERATOR MENU UNLOCKED OPERATOR MENU PRINTER CONTROL OPERATOR ME...

Page 79: ...r to select ENABLE An asterisk appears next to the word ENABLE Press Scroll Scroll to lock the PROGRAM state Press Start to exit the menu and place the printer in the READY state OPERATOR MENU LOCKED PROTECT CUSTOM SETS ENABLE PROTECT CUSTOM SETS ENABLE READY PROTECT CUSTOM SETS ENABLE ...

Page 80: ...r IBM service representative 1 Press Stop to place the printer in the NOT READY state 2 Press Scroll Scroll to unlock the PROGRAM state 3 Press Menu to access the OPERATOR MENU 4 Press Scroll until you reach CONFIGURATION MANAGEMENT 5 Press Enter to enter this menu 6 Press Scroll repeatedly until you reach the PRINT CUSTOM SET VALUES parameter CONFIGURATION MANAGEMENT PRINT CUSTOM SET VALUES OPERA...

Page 81: ...er to select the option An asterisk appears next to the selected set in the display 10 Your configuration is printed The printer returns to the NOT READY state 11 Press Scroll Scroll to lock the PROGRAM state 12 Press Start to exit the menu and place the printer in the READY state OPERATOR MENU LOCKED PRINT CUSTOM SET VALUES CUSTOM SET 6 PRINT CUSTOM SET VALUES CUSTOM SET 6 READY PRINT CUSTOM SET ...

Page 82: ...et Interface you may also print a test page In the following procedure printing the error log is shown as an example Press Stop to place the printer in the NOT READY state Press Scroll Scroll to unlock the PROGRAM state Press Menu to access the OPERATOR MENU Press Scroll to the OPERATOR PRINT TESTS menu Press Enter to enter this menu Press Scroll until you reach the test you want to run OPERATOR P...

Page 83: ... To halt the test press Enter again Additional tests can be run by returning to step 6 Press Scroll Scroll to lock the PROGRAM state Press Start to place the printer in the READY state READY OPERATOR PRINT TESTS PRINT ERROR LOG OPERATOR MENU LOCKED ...

Page 84: ...70 Operator s Guide ...

Page 85: ... 71 Operator s Guide Clearing Paper Jams 72 Cleaning the Printer 75 Solving Printer Problems 79 Status and Fault Messages 81 ...

Page 86: ...em 1 Open the printer cover 2 Raise the forms thickness lever as far as it will go note Pressing any key on the operator panel will silence the alarm Pressing the Form Feed key will silence the alarm and cause the paper to move The top of form setting will be lost 3 Open both tractor doors 4 Inspect the paper path and tractors for jammed or torn paper Remove any pieces of paper by turning the vert...

Page 87: ...to the ribbon path diagram on the shuttle cover 7 Reload the paper in the tractors 8 Lower the forms thickness lever Set it to match the paper thickness refer to the note on the shuttle cover note Do not set the forms thickness lever too tightly excessive friction can cause paper jams and ribbon jams with potential for ribbon damage smeared ink or wavy print Ribbon Path Diagram Tractor A B C Thin ...

Page 88: ... in the supply area c Ensure that the paper is aligned with the label in the output area inside the cabinet d Close the rear cabinet door if the length of your forms allows this Some longer forms may require the doors to be left open 14 On pedestal models When printing ensure that the paper folds the same way in the stacking area as it does in the supply area Forms are designed to stack only when ...

Page 89: ... Cleaning the Outside of the Printer Clean the outside of the printer with a soft lint free cloth and mild detergent Dishwashing liquid works well Do not use abrasive powders or chemical solvents Clean the windows with plain water or mild window cleaner Always apply the cleaning solution to the cloth never pour cleaning solution directly onto the printer Pedestal Models Cabinet Models ...

Page 90: ...cord before cleaning the printer Over time it is normal for particles of paper and ink to accumulate inside the printer Paper dust and ink buildup must be removed periodically to avoid degraded print quality Power off the printer and unplug the power cord Unload the paper supply page 41 Remove the ribbon page 48 ...

Page 91: ...and ribbon path Refer to the ribbon path diagram on the shuttle cover 5 Brush and vacuum accumulated dust or residue especially in the tractor hammer bank not shown and base pan areas 6 Wipe the splined shaft ribbon guides and platen not shown with a soft cloth Splined Shaft Paper Support 2 Tractor Pedestal Models Cabinet Models Right Tractor Ribbon Path Diagram Splined Shaft Base Pan Ribbon Path ...

Page 92: ...wer cabinet Wipe the cabinet interior with a clean lint free cloth dampened with water and mild detergent Dry the cabinet interior with a dry clean lint free cloth Install the ribbon page 49 load the paper page 26 and set the top of form page 45 Interior of Lower Cabinet ...

Page 93: ...int quality can be affected if it is too loose or too tight 3 Make sure the ribbon threads around the ribbon guides and between the hammer bank cover and ribbon mask as shown on the ribbon path diagram Turn the ribbon spools to ensure that the ribbon tracks correctly in the ribbon path 4 Clean the printer page 75 5 Replace the ribbon page 48 with an approved ribbon Torn or damaged forms 1 Reset th...

Page 94: ...problems persist contact an IBM Service Representative Vertically deformed print Service Representative Asterisk does not appear after you change a configuration parameter with the Enter key 1 Press Stop to place the printer in the NOT READY state Press Scroll Scroll at the same time to unlock the program state The message OPERATOR MENU UNLOCKED will appear briefly Press Menu to access the OPERATO...

Page 95: ...g the Form Feed key will silence the alarm and cause the paper to move The top of form setting will be lost You can correct most faults by performing a simple procedure such as clearing a paper jam or reloading paper For more serious faults however call an IBM service representative Fault Ranking The message display shows only one error at a time If multiple errors occur the errors are prioritized...

Page 96: ... the problem if possible Press Stop to clear the fault message Press Start to return to READY state and resume printing If the fault message reappears power off the printer wait 15 seconds then power on the printer Run your print job again If the fault message reappears turn off power to the printer then call an IBM service representative Otherwise no further attention is required The following pa...

Page 97: ... has violated format header parameters Contact your system administrator Printer was offline more than 10 minutes and the Intervention Required parameter is set to Send to Host Press Start to put printer in READY state Appears briefly if an inactive key is pressed in current print mode Re enter the value or press the correct key Illegal parameter value received in command code Contact your system ...

Page 98: ...ck cable connection Printer detects twinax protocol communication errors The printer reports the error host action is required Paper is jammed in the power stacker area Remove paper Power stacker is full of paper Remove paper Stacker is not functioning correctly Check for obstructions in the stacker area If the problem persists contact an IBM service representative 011 SCS COMMAND ERROR 012 STRUCT...

Page 99: ...Poll timeout error The printer was not polled for one minute Coax interface Check cable connection and host system Link level code detects hardware failure Contact an IBM service representative A timeout message is sent to the host if paper is not loaded 10 minutes after Stop was pressed to clear the paper out fault The Intervention Required parameter is set to Send to Host Load paper See page 26 ...

Page 100: ...ata after the printer buffer is full Serial interface Check printer serial port configuration setup Ensure that it matches host settings This custom set does not exist Define and save it Refer to the Setup Guide Custom set is write protected Delete existing set then save new set Refer to the Setup Guide Fatal firmware error on the controller board Contact an IBM service representative 032 FORMS JA...

Page 101: ...ot twisted and the forms thickness lever is set to match thickness of media being used If the fault recurs contact an IBM service representative Status message displayed when SCS print job is cancelled No action necessary Controller board sensors report high temperatures on the board Contact an IBM service representative Sensors cannot detect current in fan circuit Refer to the Setup Guide for cor...

Page 102: ...p Guide for correction procedure Internal power failure Contact an IBM service representative Controller voltage failure Contact an IBM service representative Controller voltage failure Contact an IBM service representative Indicates the forms thickness lever has been open for at least one minute The Intervention Required parameter is set to Send to Host Close forms thickness lever 065 HAMMER BANK...

Page 103: ... circuits on the controller board shorted to ground Contact an IBM service representative Circuit s on the hammer bank or in the hammer bank power cable shorted to ground Contact an IBM service representative One or more hammer coils are overheating Stop printing and allow the printer to cool for five minutes If the fault reoccurs contact an IBM service representative Fatal firmware error on the c...

Page 104: ...roller board Contact an IBM service representative Fatal firmware error on the controller board Contact an IBM service representative Fatal firmware error on the controller board Contact an IBM service representative Fatal firmware error on the controller board Contact an IBM service representative 111 STACK UNDERFLOW SEE USER S GUIDE 112 UNDEFINED OPCODE SEE USER S GUIDE 113 PROTECTED INSTRUCTION...

Page 105: ... IBM service representative Fatal firmware error on the controller board Contact an IBM service representative Fatal firmware error on the controller board Contact an IBM service representative Fatal firmware error on the controller board Contact an IBM service representative 120 ACCESS NULL POINTER SEE USER S GUIDE 121 PAPER NOT AT SPEED SEE USER S GUIDE 122 PAPER NOT SCHEDULED SEE USER S GUIDE 1...

Page 106: ...ct an IBM service representative Fatal firmware error on the controller board Contact an IBM service representative Fatal firmware error on the controller board Contact an IBM service representative Fatal firmware error on the controller board Contact an IBM service representative 128 PAPER FEED INVALID COMMAND SEE USER S GUIDE 129 PAPER FEED INVALID PARAMETER SEE USER S GUIDE 130 PAPER FEED PARTL...

Page 107: ...e configuration changes as the NVRAM is defective Printer has received a non printable character Press Stop then Start Status message No action necessary Message only appears when using Coax SCS Mode Status message Printer is in low energy idle state all fans and higher voltages are off only 5 Vdc logic circuits are active No action necessary 137 SHUTTLE INVALID COMMAND SEE USER S GUIDE 138 SHUTTL...

Page 108: ... No action necessary Status message No action necessary Message only appears when using Coax SCS Mode Status message No action necessary Message only appears when using Coax SCS Mode Status message No action necessary Security code of PAL on controller board does not match firmware code Contact an IBM service representative HAMMER COIL BAD NOT READY OPERATOR MENU first menu item OPERATOR MENU LOCK...

Page 109: ... the ribbon is out of ink Change the ribbon and verify that ribbon life is reset to 100 Status message No action necessary Status message when printer runs self tests and initialization routines No action necessary Status message No action necessary PLEASE WAIT RESET IN PROGRESS READY RIBBON INK OUT CHANGE RIBBON SERVICE MENU first service test TESTING HARDWARE PLEASE WAIT TOP OF FORM SET ...

Page 110: ...96 Operator s Guide ...

Page 111: ......

Page 112: ...S544 5641 00 24H8766 Part Number 24H8766 ...

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