background image

Power

 

problems

 

 

v

   

Follow

 

the

 

suggested

 

actions

 

in

 

the

 

order

 

in

 

which

 

they

 

are

 

listed

 

in

 

the

 

Action

 

column

 

until

 

the

 

problem

 

is

 

solved.

 

v

   

See

 

the

 

parts

 

listing

 

in

 

the

 

Problem

 

Determination

 

and

 

Service

 

Guide

 

to

 

determine

 

which

 

components

 

are

 

customer

 

replaceable

 

units

 

(CRU)

 

and

 

which

 

components

 

are

 

field

 

replaceable

 

units

 

(FRU).

 

v

   

If

 

an

 

action

 

step

 

is

 

preceded

 

by

 

“(Trained

 

service

 

technician

 

only),”

 

that

 

step

 

must

 

be

 

performed

 

only

 

by

 

a

 

trained

 

service

 

technician.

 

Symptom

 

Action

 

The

 

power-control

 

button

 

does

 

not

 

work,

 

and

 

the

 

reset

 

button

 

does

 

work

 

(the

 

server

 

does

 

not

 

start).

 

Note:

 

The

 

power-control

 

button

 

will

 

not

 

function

 

until

 

20

 

seconds

 

after

 

the

 

server

 

has

 

been

 

connected

 

to

 

ac

 

power.

 

1.

   

Make

 

sure

 

that

 

the

 

power-control

 

button

 

is

 

working

 

correctly:

 

a.

   

Disconnect

 

the

 

server

 

power

 

cords.

 

b.

   

Reconnect

 

the

 

power

 

cords.

 

c.

   

Press

 

the

 

power-control

 

button.

 

d.

   

If

 

the

 

server

 

does

 

not

 

start,

 

disconnect

 

the

 

server

 

power

 

cords

 

and

 

reseat

 

the

 

operator

 

information

 

panel

 

cables;

 

then,

 

repeat

 

steps

 

1b

 

through

 

1c.

 

If

 

the

 

problem

 

remains,

 

replace

 

the

 

operator

 

information

 

panel.

2.

   

Make

 

sure

 

that:

 

v

   

The

 

ac

 

power

 

cord

 

is

 

correctly

 

connected

 

to

 

the

 

server

 

and

 

to

 

a

 

working

 

electrical

 

outlet.

 

v

   

The

 

server

 

contains

 

the

 

correct

 

type

 

of

 

DIMMs.

 

v

   

The

 

DIMMs

 

are

 

correctly

 

seated.

 

v

   

(Trained

 

service

 

technician

 

only)

 

The

 

microprocessor

 

is

 

correctly

 

installed.

3.

   

If

 

you

 

just

 

installed

 

an

 

optional

 

device,

 

remove

 

it,

 

and

 

restart

 

the

 

server.

 

If

 

the

 

server

 

now

 

starts,

 

you

 

might

 

have

 

installed

 

more

 

devices

 

than

 

the

 

power

 

supply

 

supports.

 

4.

   

Reseat

 

the

 

following

 

components:

 

a.

   

DIMMs

 

b.

   

(Trained

 

service

 

technician

 

only)

 

Power-supply

 

cables

 

to

 

all

 

internal

 

components

 

c.

   

(Trained

 

service

 

technician

 

only)

 

Power

 

connector

 

on

 

the

 

system

 

board

5.

   

Replace

 

the

 

following

 

components

 

one

 

at

 

a

 

time,

 

in

 

the

 

order

 

shown,

 

restarting

 

the

 

server

 

each

 

time:

 

a.

   

DIMMs

 

b.

   

(Trained

 

service

 

technician

 

only)

 

Power

 

supply

 

c.

   

(Trained

 

service

 

technician

 

only)

 

System

 

board

6.

   

See

 

“Solving

 

undetermined

 

problems”

 

in

 

the

 

Problem

 

Determination

 

and

 

Service

 

Guide

.

 

The

 

server

 

does

 

not

 

turn

 

off.

 

1.

   

Determine

 

whether

 

you

 

are

 

using

 

an

 

Advanced

 

Configuration

 

and

 

Power

 

Interface

 

(ACPI)

 

or

 

a

 

non-ACPI

 

operating

 

system.

 

If

 

you

 

are

 

using

 

a

 

non-ACPI

 

operating

 

system,

 

complete

 

the

 

following

 

steps:

 

a.

   

Press

 

Ctrl+Alt+Delete.

 

b.

   

Turn

 

off

 

the

 

server

 

by

 

pressing

 

the

 

power-control

 

button

 

for

 

5

 

seconds.

 

c.

   

Restart

 

the

 

server.

 

d.

   

If

 

the

 

server

 

fails

 

POST

 

and

 

the

 

power-control

 

button

 

does

 

not

 

work,

 

disconnect

 

the

 

ac

 

power

 

cord

 

for

 

20

 

seconds;

 

then,

 

reconnect

 

the

 

ac

 

power

 

cord

 

and

 

restart

 

the

 

server.

2.

   

If

 

the

 

problem

 

remains

 

or

 

if

 

you

 

are

 

using

 

an

 

ACPI-aware

 

operating

 

system,

 

suspect

 

the

 

system

 

board.

 

The

 

server

 

unexpectedly

 

shuts

 

down,

 

and

 

the

 

LEDs

 

on

 

the

 

operator

 

information

 

panel

 

are

 

not

 

lit.

 

Call

 

for

 

service.

 

Chapter

 

5.

 

Solving

 

problems

 

51

Summary of Contents for 419452u - Servers System X3250 M2 Xeon...

Page 1: ...install options Did the server start correctly Yes No Go to the Server Support flow chart on the reverse side of this page Start the server Did the server start correctly Yes No Install the server in...

Page 2: ...ify that all optional devices you installed are on the ServerProven list at http www ibm com servers eserver serverproven compat us Is the server working correctly Is the problem solved Hardware or so...

Page 3: ...IBM System x3250 M2 Types 4190 and 4194 Installation Guide...

Page 4: ...57 and the Warranty and Support Information document on the IBM System x Documentation CD Second Edition March 2008 Copyright International Business Machines Corporation 2007 2008 All rights reserved...

Page 5: ...g a Remote Supervisor Adapter II SlimLine 22 Completing the installation 24 Installing the cover 25 Connecting the cables 25 Updating the server configuration 26 Chapter 3 Server controls LEDs and pow...

Page 6: ...ct recycling and disposal 59 Battery return program 60 German Ordinance for Work gloss statement 62 Electronic emission notices 62 Federal Communications Commission FCC statement 62 Industry Canada Cl...

Page 7: ...eert eerst de veiligheidsvoorschriften Ennen kuin asennat t m n tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de s curit Vor der Installation di...

Page 8: ...ted versions of the caution or danger statement in the Safety Information document For example if a caution statement is labeled Statement 1 translations for that caution statement are in the Safety I...

Page 9: ...quipment when there is evidence of fire water or structural damage v Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instruc...

Page 10: ...m battery replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not v Throw or immerse int...

Page 11: ...he device v Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure DANGER Some laser products contain an embedded Cl...

Page 12: ...e device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current fro...

Page 13: ...as this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician Statement 26 CAUTION Do not place any object...

Page 14: ...xii IBM System x3250 M2 Types 4190 and 4194 Installation Guide...

Page 15: ...ote Changes are made periodically to the IBM Web site Procedures for locating firmware and documentation might vary slightly from what is described in this document 1 Go to http www ibm com systems su...

Page 16: ...Documentation Browser to help you find information quickly Hardware and software requirements The IBM System x Documentation CD requires the following minimum hardware and software v Microsoft Window...

Page 17: ...documents in which the word or word string appears are listed in order of the most occurrences Click a document to view it and press Crtl F to use the Acrobat search function or press Alt F to use the...

Page 18: ...r Depending on the server model some features might not be available or some specifications might not apply Racks are marked in vertical increments of 4 45 cm 1 75 inches Each increment is referred to...

Page 19: ...ar of server v Systems management port if an optional Remote Supervisor Adapter II SlimLine is installed Hard disk controllers v Serial ATA SATA controller simple swap SATA models v Serial attached SC...

Page 20: ...support hot swap capability you can remove or install the component while the server is running Orange can also indicate touch points on hot swap components See the instructions for removing or instal...

Page 21: ...3 5 inch simple swap SATA hard disk drive some models 3 5 inch drive cage Simple swap SATA filler Bezel 3 5 inch hot swap hard disk drive some models CD DVD drive Fans Hot swap hard disk drive filler...

Page 22: ...ve Fans Air baffle Microprocessor DIMM Operator information panel assembly CD DVD interface card 2 5 inch hard disk drive 2 5 inch hard disk drive backplane 2 5 inch filler panel 2 5 inch drive cage H...

Page 23: ...Other systems management adapter connector Battery connector SAS SATA controller connector DIMM 1 connector DIMM 2 connector DIMM 3 connector DIMM 4 connector Riser card connector SAS SATA controller...

Page 24: ...10 IBM System x3250 M2 Types 4190 and 4194 Installation Guide...

Page 25: ...nd xSeries Tools Center at http publib boulder ibm com infocenter toolsctr v1r0 index jsp v Before you install optional hardware make sure that the server is working correctly Start the server and mak...

Page 26: ...alled in it v If the server has redundant power each of the power supply bays has a power supply installed in it v There is adequate space around the server to allow the server cooling system to work...

Page 27: ...ing system when you work inside the server with the power on v Handle the device carefully holding it by its edges or its frame v Do not touch solder joints pins or exposed circuitry v Do not leave th...

Page 28: ...amount of configured memory see Using the Configuration Setup Utility program on page 32 v The server comes with one 512 MB or 1 GB DIMM installed in DIMM connector 1 and an identical DIMM the same s...

Page 29: ...by aligning the edges of the DIMM with the slots at each end of the DIMM connector Firmly press the DIMM straight down into the connector by applying pressure on both ends of the DIMM simultaneously T...

Page 30: ...all a simple swap Serial ATA hard disk drive complete the following steps Note If you have only one hard disk drive install it in the left drive bay Filler panel Hard disk drive assembly SATA hard dis...

Page 31: ...the tray out of the bay If you have other devices to install do so now Otherwise go to Completing the installation on page 24 Installing a hot swap hard disk drive The 3 5 inch drive hot swap server m...

Page 32: ...uctions in this section If you have to change switch settings or jumper settings on the adapter follow the instructions that come with the adapter v The adapter slots are on the riser card assembly Yo...

Page 33: ...ives or tape drives to a simple swap SATA model server v The server scans the PCI slots to assign system resources The scan sequence is related to the startup sequence If you have not changed the defa...

Page 34: ...rd assembly 4 Grasp the riser card at the front and rear edges and lift to remove the riser card assembly Place the riser card assembly on a flat static protective surface Riser card assembly 5 Remove...

Page 35: ...apter bracket engages the tab on the expansion slot bracket 8 Follow the cabling instructions if any that come with the adapter 9 Reinstall the riser card assembly Make sure that the riser card assemb...

Page 36: ...II SlimLine is installed the systems management port on the rear of the server is active Important When the optional Remote Supervisor Adapter II SlimLine is installed in the server you can install on...

Page 37: ...d rear edges and lift to remove it from the server Place the riser card assembly on a flat static protective surface 5 Put the protective plastic cover that came with the adapter on the Remote Supervi...

Page 38: ...the configuration so that if you have to replace the adapter in the future you can restore the configuration If you have other devices to install do so now Otherwise go to Completing the installation...

Page 39: ...nector Serial connector Video connector Ethernet 2 connector Ethernet 1 connector USB 3 connector USB 4 connector Systems management connector You must turn off the server before you connect or discon...

Page 40: ...configuration settings For more information see Chapter 4 Configuring the server on page 31 Some optional devices have device drivers that you must install For information about installing device driv...

Page 41: ...trical outlet Power control button Press this button to turn the server on and off manually A power control button shield comes installed around the button to prevent the server from being turned off...

Page 42: ...tor Connect a 9 pin serial device to this connector Video connector Connect a monitor to this connector Ethernet connector Use either of these connectors to connect the server to a network Ethernet co...

Page 43: ...configuration of the server and the configured PCI optional devices Turning off the server When you turn off the server and leave it connected to ac power the server can respond to requests from the...

Page 44: ...seconds to turn off the server v If an optional Remote Supervisor Adapter II SlimLine is installed in the server the server can be turned off from the Remote Supervisor Adapter II SlimLine user interf...

Page 45: ...ity Ctrl C during server startup ServerGuide MegaRAID Storage Manager ServeRAID MR10i adapter installed 2 5 inch drive models only WebBIOS Configuration Utility Ctrl H during server startup BIOS Confi...

Page 46: ...F1 If an administrator password has been set you must type the administrator password to access the full Configuration Setup Utility menu 3 Follow the instructions on the screen See the User s Guide t...

Page 47: ...dition exceeds a threshold or if a system component fails the baseboard management controller lights LEDs to help you diagnose the problem and also records the error in the BMC system event log The ba...

Page 48: ...34 IBM System x3250 M2 Types 4190 and 4194 Installation Guide...

Page 49: ...Documentation CD for more information v Troubleshooting charts These charts list problem symptoms and actions to correct the problems See Troubleshooting tables on page 43 for more information v Dynam...

Page 50: ...tion 062 Three consecutive boot failures using the default configuration 1 Update the system firmware to the latest level see the Problem Determination and Service Guide on the IBM System x Documentat...

Page 51: ...184 Power on password damaged 1 Run the Configuration Setup Utility program select Load Default Settings and save the settings 2 Reseat the battery 3 Replace the following components one at a time in...

Page 52: ...programs in the Problem Determination and Service Guide on the IBM System x Documentation CD 2 Reseat the following components depending on the server model v Hot swap models Hard disk drive x v Simpl...

Page 53: ...agnostic tests 3 Reseat the following components a Hard disk drive b Hard disk drive backplane cable or back plate cables 4 Replace the following components one at a time in the order shown restarting...

Page 54: ...erver each time a Trained service technician only Microprocessor b Trained service technician only System board 00019701 Microprocessor x is not functioning or failed the built in self test Make sure...

Page 55: ...rvice technician Error code Description Action I9990301 Hard disk drive boot sector error 1 Reseat the following components depending on the server model v Hot swap models a Hard disk drive b SAS SATA...

Page 56: ...tep must be performed only by a trained service technician Error code Description Action I9990305 An operating system was not found 1 Make sure that a bootable operating system is installed 2 Run the...

Page 57: ...v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units CRU and which components are field replaceable units FRU v If an ac...

Page 58: ...U the part must be replaced by a trained service technician Hard disk drive problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solv...

Page 59: ...ce problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved v See the parts listing in the Problem Determination and Service Guide...

Page 60: ...erver serverproven compat us v The mouse or pointing device USB cable is securely connected to the server and the device drivers are installed correctly v The server and the monitor are turned on 2 If...

Page 61: ...memory diagnostics see Running the diagnostic programs in the Problem Determination and Service Guide 4 Add one pair of DIMMs at a time making sure that the DIMMs in each pair match 5 Reseat the DIMM...

Page 62: ...ge 51 v The monitor cables are connected correctly v The monitor is turned on and the brightness and contrast controls are adjusted correctly v Only a single beep sounds when the server is turned on I...

Page 63: ...tor Attention Moving a color monitor while it is turned on might cause screen discoloration Move the device and the monitor at least 305 mm 12 in apart and turn on the monitor Notes a To prevent diske...

Page 64: ...ttp www ibm com servers eserver serverproven compat us v You followed the installation instructions that came with the device and the device is installed correctly v You have not loosened any other in...

Page 65: ...technician only The microprocessor is correctly installed 3 If you just installed an optional device remove it and restart the server If the server now starts you might have installed more devices tha...

Page 66: ...ents one at a time in the order shown restarting the server each time a Failing serial device b Serial cable c Trained service technician only System board ServerGuide problems v Follow the suggested...

Page 67: ...ure that setup is complete Software problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved v See the parts listing in the Proble...

Page 68: ...technician only that step must be performed only by a trained service technician Symptom Action A USB device does not work 1 Make sure that v The correct USB device driver is installed v The operating...

Page 69: ...ostic tests that you can perform Most systems operating systems and programs come with documentation that contains troubleshooting procedures and explanations of error messages and error codes If you...

Page 70: ...m com planetwide for support telephone numbers In the U S and Canada call 1 800 IBM SERV 1 800 426 7378 Hardware service and support You can receive hardware service through IBM Services or through yo...

Page 71: ...LUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain...

Page 72: ...Red Hat the Red Hat Shadow Man logo and all Red Hat based trademarks and logos are trademarks or registered trademarks of Red Hat Inc in the United States and other countries Other company product or...

Page 73: ...ation on IBM product recycling offerings can be found on IBM s Internet site at http www ibm com ibm environment products index shtml Esta unidad debe reciclarse o desecharse de acuerdo con lo estable...

Page 74: ...otential effects of EEE on the environment and human health due to the potential presence of hazardous substances in EEE For proper collection and treatment contact your local IBM representative Batte...

Page 75: ...ie selon cette norme In accordance with the European Directive 2006 66 EC batteries and accumulators are labeled to indicate that they are to be collected separately and recycled at end of life The la...

Page 76: ...to meet FCC emission limits IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to...

Page 77: ...for Class A Information Technology Equipment according to CISPR 22 European Standard EN 55022 The limits for Class A equipment were derived for commercial and industrial environments to provide reason...

Page 78: ...Japanese Voluntary Control Council for Interference VCCI statement Korean Class A warning statement 64 IBM System x3250 M2 Types 4190 and 4194 Installation Guide...

Page 79: ...cations 15 supported 5 display problems 48 documentation CD 2 drives 5 DVD drive problems 43 E electrical input 5 electronic emission Class A notice 62 environment 5 error messages POST 36 error sympt...

Page 80: ...tion 1 optional device problems 50 optional device connectors 9 order of installation memory modules 14 P pointing device problems 46 POST error messages 36 power problems 51 requirement 5 supply 5 po...

Page 81: ...systems management connector 28 T telephone numbers 56 temperature 5 trademarks 57 troubleshooting chart 43 turning off the server 29 turning on the server 29 T V gloss statement 62 U United States e...

Page 82: ...68 IBM System x3250 M2 Types 4190 and 4194 Installation Guide...

Page 83: ......

Page 84: ...Part Number 44R5194 Printed in USA 1P P N 44R5194...

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