Problem Determination Tips
Due to the variety of hardware and software combinations
that can be encountered, use the following information to
assist you in problem determination. If possible, have this
information available when requesting assistance from
Service Support and Engineering functions.
Machine type and model
Processor or hard disk upgrades
Failure symptom
–
Do diagnostics fail?
–
What, when, where, single, or multiple systems?
–
Is the failure repeatable?
–
Has this configuration ever worked?
–
If it has been working, what changes were made
prior to it failing?
–
Is this the original reported failure?
Diagnostics Diskette Version
–
Type and revision level
Hardware configuration
–
Print out (print screen) configuration from
Reference Diskette currently in use
–
BIOS level
Operating system software
–
Type and revision level
Important
To eliminate confusion, identical systems are
considered
identical only if they:
1. Are the exact machine type and models
2. Have the same BIOS level
3. Have the same adapters/attachments in the
same locations
4. Have the same address
jumpers/terminators/cabling
5. Have the same software versions and levels
6. Have the same Diagnostics Diskette (version)
7. Have the same configuration options set in the
system
8. Have the same setup for the operation system
control files
Comparing the configuration and software set-up
between “working and non-working” systems will often
lead to problem resolution.
Miscellaneous Information
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Summary of Contents for 365xX
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Page 108: ...Bottom View 1 Legs 98 IBM Mobile Systems HMM...
Page 111: ...Notes ThinkPad 365X 365XD 2625 101...
Page 112: ...Parts Listing 365X 365XD 2625 Model 365X Diskette Drive 102 IBM Mobile Systems HMM...
Page 114: ...Model 365XD CD ROM Drive 104 IBM Mobile Systems HMM...
Page 163: ...1030 Battery Pack Turn the computer upside down 1 2 ThinkPad 560 2640 153...
Page 167: ...3 4 5 6 6 Frame Keyboard 7 7 ThinkPad 560 2640 157...
Page 169: ...ThinkPad 560 2640 159...
Page 171: ...1070 Speaker Battery Pack 1030 Keyboard Unit 1050 1 2 ThinkPad 560 2640 161...
Page 180: ...170 IBM Mobile Systems HMM...
Page 187: ...Notes ThinkPad 560 2640 177...
Page 188: ...Parts Listing 560 2640 178 IBM Mobile Systems HMM...
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Page 222: ...IBM Part Number 84H8101 Printed in U S A S84H 81 1...