IBM 3628, Installation And User Manual

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Chapter 5. Resolving problems
If you encounter problems when operating the drive, see the flowchart in
Figure 13. For explanations of codes on the single-character display (SCD), see
“Single-character display (SCD)” on page 17. See Appendix A, Getting help and
technical assistance before you call IBM Technical Support.
Procedure 1: Inspecting a cartridge for damage
If the cartridge fails to load or unload properly, complete the following steps:
1. Check that the leader pin is attached and properly seated (see “Repositioning a
leader pin” on page 65) by opening the cartridge door and observing the pin
placement.
Yes
1. Try another electrical outlet.
2. Try another power cord.
3. Refer to Appendix A in this document before you call IBM
Technical Support.
4. Contact IBM Technical Support.
Ensure that the SAS communication path
between the host and the drive is functioning properly
(refer to Procedure 3 in this chapter).
Refer to Appendix A in this document before you call IBM
Technical Support. Then contact IBM Technical Support.
1. Refer to the section about codes on the single-character
display in this guide.
2. Ensure that the latest level of firmware is installed on the
drive (refer to Procedure 1 in this chapter).
3. Refer to Appendix A in this document before you call IBM
Technical Support.
4. Contact IBM Technical Support.
Refer to Procedure 2 in this chapter.
No
No
No
Yes
No
No
Y es
Yes
Start
Does air flow
from the fan?
Does the
SCD and status
light indicate
an error?
Does the tape
cartridge load and
unload properly?
1. If you are still having
problems running the tape
drive refer to the pre-call
checklist in this chapter
before calling IBM Technical
Support.
2. Contact IBM Technical
Support.
Does the
tape drive
correctly communicate
with the server?
Does the
tape drive
power on?
Yes
Figure 13. Flowchart for analyzing maintenance problems
© Copyright IBM Corp. 2011
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