IBM 330 Type 6577, User Manual, Page: 75 / 102

Ÿ
In all other countries, contact your IBM reseller or
IBM marketing representative.
Getting Help by Telephone
During the warranty period, you can get help and
information by telephone through the IBM HelpWare PC
Support Line. Expert technical-support representatives
are available to assist you with questions you might have
on the following:
Ÿ
Setting up your computer and IBM monitor
Ÿ
Installing and setting up IBM options purchased from
IBM or an IBM reseller
Ÿ
60-day, preinstalled-operating-system support
Ÿ
Arranging for service (on-site or carry-in)
Ÿ
Arranging for overnight shipment of
customer-replaceable parts
In addition, if you purchased an IBM PC Server, you are
eligible for Server Startup Support for 90 days after
installation. This service provides assistance for:
Ÿ
Setting up your network operating system
Ÿ
Installing and configuring interface cards
Ÿ
Installing and configuring network adapters
Please have the following information ready when you
call:
Ÿ
Serial numbers of your computer, monitor, and other
components, or your proof of purchase
Ÿ
Description of the problem
Ÿ
Exact wording of any error messages
Ÿ
Hardware and software configuration information for
your system
If possible, be at your computer when you call.
These services are available 24 hours a day, 7 days a
week (excluding some holidays).
1
Ÿ
In the U.S. and Puerto Rico, call 1-800-772-2227.
Ÿ
In Canada, call 1-800-565-3344.
Ÿ
In all other countries, contact your IBM reseller or
IBM marketing representative.
Getting Help Around the World
If you travel with your computer or need to move it to
another country, you can register for International
Warranty Service. When you register with the
International Warranty Service Office, you will receive an
International Warranty Service Certificate that is honored
virtually worldwide, wherever IBM or IBM resellers sell
and service IBM PC products.
For more information or to register for International
Warranty Service in the U.S. or Canada, call
1-800-497-7426.
1 Response time may vary depending on the number and complexity of incoming calls.
Chapter 6. Getting Help, Service, and Information
65