IBM 3270, User Manual, Page: 40 / 58

Outside the United States, Puerto Rico, or Canada, contact your
local IBM representative or your Authorized IBM Supplier for
information on program services.
When you call, you should have the following information available:
Ÿ
Operating System version (Windows 95, Windows 98, or
Windows NT)
Ÿ
Emulation program type and version
Ÿ
Type of IBM 3270 adapter
Ÿ
PC brand, model, RAM memory, amount of free disk space,
operating system, and operating system level (for example,
ServicePack Applied)
Ÿ
PC BIOS name and revision
Ÿ
Host system model and host operating system level
Ÿ
Workstation controller type and model
Ÿ
The specific steps and other details to reproduce your problem
Ÿ
Customer number
If you have an IBM System/390, your customer number is associated
with the host serial number. To find out what your customer number
is, call the IBM Support Center at 1-800-237-5511 and ask to be
routed to the control desk.
When you are connected to the control desk, inform the customer
support representative that you have an IBM mainframe and that you
need to access your customer number.
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3270 Emulation PCI Adapter User’s Guide