IBM 24R9718 IB, User Manual

Page: 29 / 59

xxix
NOTE: “Region” means either Hong Kong or Macau Special Administrative Region of China.
A warranty period of 3 years on parts and 1 year on labor means that IBM provides warranty service
without charge for:
1. parts and labor during the first year of the warranty period; and
2. parts only, on an exchange basis, in the second and third years of the warranty period. IBM will
charge you for any labor provided in performance of the repair or replacement(s) in the second and
third year of the warranty period.
Machine type Topspin IB Switch Module for IBM eServer BladeCenter
Types of Warranty Service
If required, IBM provides repair or exchange service depending on the type of warranty service
specified for your Machine in the above table and as described below. Warranty service may be
provided by your reseller if approved by IBM to perform warranty service. Scheduling of service will
depend upon the time of your call and is subject to parts availability. Service levels are response time
objectives and are not guaranteed. The specified level of warranty service may not be available in all
worldwide locations, additional charges may apply outside IBM’s normal service area, contact your
local IBM representative or your reseller for country and location specific information.
Customer Replaceable Unit (“CRU”) Service
IBM provides replacement CRUs to you for you to install. CRU information and replacement
instructions are shipped with your Machine and are available from IBM at any time on your
request. Installation of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your
request, you will be charged for the installation. You may install a Tier 2 CRU yourself or request
IBM to install it, at no additional charge, under the type of warranty service designated for your
Machine. IBM specifies in the materials shipped with a replacement CRU whether a defective CRU
must be returned to IBM. When return is required, 1) return instructions and a container are shipped
with the replacement CRU, and 2) you may be charged for the replacement CRU if IBM does not
receive the defective CRU within 30 days of your receipt of the replacement.
3. On-site Service
IBM or your reseller will either repair or exchange the failing Machine at your location and verify
its operation. You must provide suitable working area to allow disassembly and reassembly of the
IBM Machine. The area must be clean, well lit and suitable for the purpose. For some Machines,
certain repairs may require sending the Machine to an IBM service center.
4. Courier or Depot Service *
You will disconnect the failing Machine for collection arranged by IBM. IBM will provide you
with a shipping container for you to return your Machine to a designated service center. A courier
will pick up your Machine and deliver it to the designated service center. Following its repair or
exchange, IBM will arrange the return delivery of the Machine to your location. You are
responsible for its installation and verification.
5. Customer Carry-In or Mail-In Service
You will deliver or mail as IBM specifies (prepaid unless IBM specifies otherwise) the failing
Machine suitably packaged to a location IBM designates. After IBM has repaired or exchanged the
Machine, IBM will make it available for your collection or, for Mail-in Service, IBM will return it
Country or Region of Purchase Warranty Period Type of Warranty Service*
Worldwide 1 year 1
* See “Types of Warranty Service” for the legend and explanations of warranty-service types.