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xi
To obtain warranty service contact IBM or your IBM reseller. In Canada or the United States, call
1-800-IBM-SERV (426-7378). In the EU countries, see the telephone numbers in
Table iii-1
.
Phone numbers are subject to change without notice.
NOTE:
IBM and Topspin are both available for more information. For support, contact IBM before
Topspin.
Before You Call
•
(Linux only; leave blank for Windows) Enter the
rpm -qa | grep topspin
command at your host to
view your RPMs, then provide this output.
•
Provide all relevant messages from system and console logs.
•
Provide the output from the
show running-status all
command.
•
Provide the firmware version of the host. For a Linux host, refer to
step a
; for a Windows host, refer
to
step b
.
a.
For Linux hosts, enter the
/usr/local/topspin/sbin/tvflash -i
command to view the firmware
version. In the example that follows, the image is
v3.01.0000 build 2.0.0.491
.
Example
b. For Windows hosts, perform the following steps:
1. Log in to your Windows host.
2: Click
Start
>
Programs
>
Topspin IB SDK
>
Utilities
. The
Utilities
window opens and
displays a list of utilities.
3: Enter
tvflash -i
command to display the firmware version.
Table iii-1:
EU Country Telephone List
Austria -- 43-1-24592-5901
Italy -- 39-02-482-9202
Belgium -- 02-718-4339
Luxembourg -- 352-360385-1
Denmark -- 4520-8200
Netherlands -- 020-514-5770
Finland -- 358-9-4591
Portugal -- 351-21-7915-147
France -- 0238-557-450
Spain -- 34-91-662-4916
Germany -- 07032-15-4920
Sweden -- 46-8-477-4420
Greece -- 30-210-688-1220
United Kingdom -- 01475-555-055
Ireland -- 353-1-815-4000
#
/usr/local/topspin/sbin/tvflash -i
HCA #0: Found MT23108, Cougar, revision A1 (firmware autoupgrade)
Primary image is v3.01.0000 build 2.0.0.491, with label 'HCA.Cougar.A1.Boot'
Secondary image is valid, unknown source
[root@enclus2 root]#
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