Appendix
A.
Troubleshooting
The
following
information
might
be
helpful
if
you
encounter
trouble
using
the
IBM
Rescue
and
Recovery
with
Rapid
Restore
application.
General
troubleshooting
information
The
following
information
might
be
helpful
if
you
encounter
trouble
using
the
Rescue
and
Recovery
with
Rapid
Restore
software.
v
When
new
Windows
users
are
created,
the
system
must
be
rebooted
before
the
new
users
can
be
backed
up.
v
Do
not
use
Rescue
and
Recovery
with
Rapid
Restore
in
conjunction
with
any
other
utility
software
that
modifies
the
master
boot
record.
Software
that
modifies
the
master
boot
record
of
your
hard
disk
might
render
your
backups
inaccessible.
Such
software
includes,
but
is
not
limited
to
Roxio
GoBack,
System
Commander,
and
PowerQuest
BootMagic.
v
Norton
Antivirus
5.0
might
not
be
able
to
read
the
boot
record
of
the
hard
drive.
Installation
troubleshooting
information
The
following
information
might
be
helpful
if
you
encounter
trouble
while
attempting
to
install
or
uninstall
the
IBM
Rescue
and
Recovery
with
Rapid
Restore
software.
Uninstalling
the
software
To
uninstall
Rescue
and
Recovery
with
Rapid
Restore
from
a
computer
running
Windows
2000
Professional
or
Windows
XP,
you
must
log
onto
the
computer
with
administrator
rights.
For
more
information
on
user
accounts,
see
the
help
system
provided
with
the
operating
system.
Backup
troubleshooting
information
Rescue
and
Recovery
with
Rapid
Restore
notifies
you
if
a
valid
base
backup
image
does
not
exist.
Then,
it
enables
you
to
create
a
new
base
backup
image.
The
following
information
might
be
helpful
if
you
encounter
trouble
while
attempting
a
backup
operation
using
IBM
Rescue
and
Recovery
with
Rapid
Restore
software.
v
User
accounts
are
included
in
backup
and
restore
operations.
Therefore,
if
you
restore
your
system
to
a
time
when
a
user
did
not
exist
or
had
a
different
password,
that
user
will
not
be
able
to
log
in.
v
If
the
Rapid
Restore
interface
is
closed
while
performing
a
Windows
incremental
backup,
Rescue
and
Recovery
with
Rapid
Restore
will
continue
to
backup
files
in
the
background.
Backup
operation
is
slow
Backup
performance
depends
upon
the
size
and
type
of
operation
being
performed.
Backup
operation
performance
can
be
optimized
by
performing
frequent
backups.
©
Copyright
IBM
Corp.
2004
9
Summary of Contents for 22P7196 - ThinkPlus Portable 40 GB External Hard...
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Page 58: ...Part Number 73P3317 Printed in USA 1P P N 73P3317...
