4 Trouble Shooting
4.1 No Connection (Error: No Camera Available)
1) Have the monitor within 75 feet of your wireless router to ensure a strong Wi-Fi signal
2) Reboot the router by unplugging the power adapter from the wall outlet for 10
seconds. Once the router is powered on, wait for all indicating lights and symbols on
the router to turn on. Proceed to setup the monitor
3) Reboot the monitor by turning off the camera for ten seconds and then powering it
back on. (Power button is located on the back of the monitor)
4.2 No Wi-Fi Connection within LAN/Wi-Fi (Error: No Wi-Fi available)
1) Ensure your iOS device is connected to your home Wi-Fi
2) Check the USB cable is correctly connected to the iBaby monitor and your mobile
device
3) Have the monitor within 75 feet of your wireless router to ensure a strong Wi-Fi signal
4) Reboot the router by unplugging the power adapter from the wall outlet for 10
seconds. Once the router is powered on, wait for all indicating lights and symbols on
the router to turn on. Proceed to setup the monitor
5) If the above does not establish a Wi-Fi connection and enable video feed on the app,
please contact customer service at
4.3 iBaby monitor connects to Wi-Fi but has an unstable connection
1) Have the monitor within 75 feet of your wireless router to ensure a strong Wi-Fi signal
2) Reboot the router by unplugging the power adapter from the wall outlet for 10
seconds. Once the router is powered on, wait for all indicating lights and symbols on
the router to turn on. Proceed to setup the monitor
3) If the above does not establish a stable Wi-Fi connection and enable video feed on
the app, please contact customer service at
4.4 Audio is enabled but I cannot hear my baby
1) Increase the volume on your mobile device
2) For the best sound transmission, place the monitor within five feet of the baby
3) If your Wi-Fi network is weak, this will affect sound streaming and transmission
4.5 Audio is enabled but receive a static sound
1) Please make sure the distance between the mobile device and the camera is
within10 feet
2) Do not place the camera near any other electronic devices
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