21
7.
Appendix: FAQ
What video format can I play?
Video files encoded in MPEG-4 AVC up to 1920x1080 resolutions and 10Mbps bitrates should play perfectly. If a
certain video is not played as scheduled, or if it plays poorly, please search the support site for “transcode”
instructions.
The signboard is placed near my Wi-Fi access point, yet the connection is unreliable.
Wi-Fi appliances in general should be placed 10 feet (3 meters) from the Wi-Fi access point for reliable operation.
Try relocating the access point further away from the signboards to improve connection.
What can I do about the gap between video and video?
V
ideo gaps (blank screen) occur before and after each video are played. To minimize the gap, avoid back to back
video programming by scheduling an image between each video.
If both Ethernet & WiFi are connected, which one will take precedence?
If both connections are available, WiFi will be used.
What is the maximum file size for a single video file?
The maximum video file size for the XMP-2200/2300/2400 is 2GB. We recommend reserving a safety margin to
avoid exceeding the limit (i.e. limiting files to 1850MB).
What should I do if I forgot my password?
In this case, please perform a factory reset.
Use the S/W RESET button located at the back of the media player to restore factory settings. This will also clear
the player’s password.
How do I manage the playback of contents?
The media appliance is designed to be interoperable with leading 3
rd
party management software solutions or via
SMIL open standard commands.
Could the player display Flash or Microsoft PowerPoint presentations?
The player features limited PowerPoint support, but not Flash support.
While PCs can play many formats with varying degrees of success, RISC-based media players are designed to
reliably play specific video formats (Please see spec for details). While Microsoft PowerPoint native files could not
play directly on a RISC-based player, the file is converted through other software (i.e. Adfotain Manager Express)
into an image format to be played as an image slideshow.
Why won’t some media files play properly?
The video data bit-rate used may have exceeded the recommended bit rate.
The video data bit-rate is the amount of video or audio data used per second to store or play the contents,
usually expressed in Mbps (mega-bits per second). Video encoded with excessive bit-rates will not playback
smoothly in the media player, likely due to storage i/o bottleneck.
Visit
http://support.iadea.com
for compatible media format presets.
The media playback looks different on a PC compared to the media player’s screen. (Wrong aspect
ratio)
There are 2 major aspect ratios (width-to-height ratios) for video content, but many kinds of displays. If you play
4:3 video on a 16:9 display (or vice versa), a circle becomes oval, and the picture takes on a squeezed or
stretched look. To avoid this distorted look, adding black bars are a common technique.
The Network Media Player can be configured to automatically add black bars for certain types of displays. You
can set the output resolution in XMP-2200’s configuration menu to match the
native resolution
of your display.
Some JPEG images cannot be played in the media player.
Progressive JPEG are not supported. Please convert to baseline JPEG for maximum compatibility.
