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7.
Appendix: FAQ
What video format can I play?
Video files encoded in MPEG-4 AVC up to 1920x1080 resolutions and 10Mbps bitrates should play perfectly. If a
certain video is not played as scheduled, or if it plays poorly, please search the support site for “transcode”
instructions.
The signboard is placed near my Wi-Fi access point, yet the connection is unreliable.
Wi-Fi appliances in general should be placed 10 feet (3 meters) from the Wi-Fi access point for reliable operation.
Try relocating the access point further away from the signboards to improve connection.
What can I do about the gap between video and video?
V
ideo gaps (blank screen) occur before and after each video are played. To minimize the gap, avoid back to back
video programming by scheduling an image between each video.
If both Ethernet & WiFi are connected, which one will take precedence?
If both connections are available, WiFi will be used.
What is the maximum file size for a single video file?
The maximum video file size for the XDS-1060/1062 is 2GB. We recommend reserving a safety margin to avoid
exceeding the limit (i.e. limiting files to 1850MB).
What should I do if I forgot my password?
In this case, please perform a factory reset.
Use the S/W RESET button located at the back of the signboard to restore factory settings. This will also clear the
signboard’s password.
How do I manage the playback of contents?
The media appliance is designed to be interoperable with leading 3
rd
party management software solutions or via
SMIL open standard commands.
Could the signboard display Flash or Microsoft PowerPoint presentations?
The signboard features limited PowerPoint support, but not Flash support.
While PCs can play many formats with varying degrees of success, RISC-based signboard are designed to reliably
play specific video formats (Please see spec for details). While Microsoft PowerPoint native files could not play
directly on a RISC-based signboard, the file is converted through other software (i.e. Adfotain Manager Express)
into an image format to be played as an image slideshow.
Why won’t some media files play properly?
The video data bit-rate used may have exceeded the recommended bit rate.
The video data bit-rate is the amount of video or audio data used per second to store or play the contents,
usually expressed in Mbps (mega-bits per second). Video encoded with excessive bit-rates will not playback
smoothly in the media signboard, likely due to storage i/o bottleneck.
Visit
http://support.iadea.com
for compatible media format presets.
Some JPEG images cannot be played in the signboard.
Progressive JPEG are not supported. Please convert to baseline JPEG for maximum compatibility.
JPEG images can be either of 2 types: baseline or progressive compression. Baseline JPEG offers greatest
compatibility, while progressive JPEGs are suitable for web site images. Progressive images are downloaded and
displayed “progressively,” being rendered more clearly as more data is received over the internet. Progressive
images are primarily supported on PCs. For media appliances, make sure to save images as baseline JPEG in your
photo editor, or resave them as baseline JPEGs using free tools such as IrfanView (
http://www.irfanview.com/
).
