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CMP and NMP players always stretch the video to the full extents of your display. If you wish to
correct the distortion this introduces, you need to add black bars into the video file itself, using a
video editing program such as Windows Movie Maker, which is included free with Windows XP or
Vista OS.
HMP and XMP players can be configured to automatically add black bars for certain types of displays.
You can set the output resolution in HMP-505’s browser configuration page to match the
native
resolution
of your display unit.
Some JPEG files cannot play on media player.
JPEG images can be created with either baseline or progressive compression. Baseline JPEG has
better support among devices. Progressive method is specifically for web site images which allows
large images to be displayed “progressively” as it downloads.
Make sure to save images as baseline JPEG in your photo editor, or resave them as baseline JPEGs
using free tools such as Paint.net (
http://www.paint.net/
).
Does my media player support video streaming?
No. IAdea media player downloads entire contents to player’s local storage before presenting them
on screen. This ensures the best possible presentation and impact of your video message. Video
streaming raises many playback quality issues such as stuttering, blocking, or blue-screens, costing
you valuable “air time” and losing your audience's attention.
Could the media player be controlled by external input devices or interfaces?
No, unless specifically developed for. Touch panel, bar code scanner, and motion sensors are popular
input devices for PC based digital signage media players, but RISC based players require considerable
effort to develop special hardware drivers for each I/O device.
Can I use a password-enabled USB drive to update a non-password-protected media player?
No, the password.txt on USB flash drive must be identical to the one on device’s storage. If there is
no corresponding password file on device side, the files will not be updated. In this case, delete or
rename the password file on your USB device to continue updates.
The media player is not playing. What should I do?
Since RISC-based media player usually lack of input devices such as keyboard or mouse like PC does,
troubleshooting are usually based on user’s knowledge and experience with the specific media player.
Always check on screen message and stats report (available to networked devices only). Bad play list
and timing issue are two major causes of playback problem. To determine if the problem is caused by
a bad play list, simply delete the play list and resume playback. The player should loop through all
media files, thus you'll know the play list is at fault. If the playback is scheduled to play at specific
time, check if device is set to right time zone. Wrong time zone setting delays or accelerates playback
from the intended time.
What is multi-zone? Can the media player play one video on each zone?
Multi-zone means splitting a display into different
zones
for displaying different channels of
information. Think of it in terms of a newspaper, which has different columns for different topics or
stories.
Each IAdea media player can play only one video at a given time. For HMP players, the screen can be
split up to 4 different zones for one video zone plus 3 text scroll or photo zones in any combination.
CMP and NMP players do not support multi-zone.
