16
V. Troubleshooting
Check List
Note
Before calling for assistance, check the information in this section to see if you can
remedy any problems yourself. If you do need assistance, please call the phone number
on the In-formation section or contact your dealer.
There is no image on the screen. I cannot turn on the monitor.
Q: Check whether the USB cable is connected correctly. Check whether the USB driver
is installed.
A: The USB monitor is recognized as a general USB device on a PC. If you turn the
monitor on or off quickly and repeatedly, a USB device problem may occur. Refer to
the USB device Troubleshooting section on the Microsoft customer support website.
1. Right-click the “My Computer” and click on “Properties”
2. The Device Manager is displayed.
3. From the “Action” menu, click ”Scan for hardware changes”. Reboot your PC.
The screen of the USB monitor freezes.
Q: Check the “Hardware acceleration” setting for your USB monitor in the “Display
Prop-reties” window.
A: Set the “Hardware acceleration” value to “Full”.
For more information on how to configure the settings, click here.
1. Right-click the “Windows Desktop” and click on “Properties”.
2. The “Display Properties” window appears.
Select the “Settings” tab and click on “Advanced”.
3. If the “Properties” window for your monitor is displayed, select the “Troubleshoot”
tab. Move the “Hardware acceleration” slide to “Full”.
My USB monitor is connected but the screen is blank.
Q: Does the Auto Installation program run when your USB monitor is connected?
A: Install the "USB Monitor Driver" from the provided CD. For more information on how
to install the driver, refer to "Installation and Installation Guide".
I have connected the USB monitor but it does not boot up...
Q: For the One-Board Type computer which uses an i815 chipset motherboard, change
the Legacy USB support option to [Disabled] in the BIOS Setup menu and reboot
the computer.
A: (Example) Phoenix BIOS
If you turn on the computer, the ”Press F2 to enter SETUP” message is displayed on
the bottom of the screen. Press [F2] to display the BIOS Setup menu.
Summary of Contents for KKW700B
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