17
Troubleshooting
Problem
Possible cause
Corrective action
My keyboard is connected, but
little or no keys are being
detected
The detection sensitivity is too low.
Raise the detection sensitivity setting and try again.
When typing, multiple and/or
erroneous keys are displayed in
addition to those I have pressed.
The detection sensitivity setting is too high.
Lower the detection sensitivity setting and try again.
Device is not resting on a firm flat surface
Reposition device to a firm surface.
My Smartphone doesn’t display
the battery indicator when enable
checkbox is clicked
Device is not pairing on a Bluetooth compatible
device
Start pairing the device.
My Smartphone doesn’t accept
the authentication of my
keyboard while pairing
Device is not entering matched passkey to
request authentication check
Re-start pair device to re-enter the matched passkey.
My Smartphone doesn’t emit
keyclicks when pressing a key
Sound affects, on your Smartphone, have not
been enabled.
Enable Sound affects on the Smartphone, device driver.
My keyboard is turned on but no
image appears.
Device is not charged
Charge device
Device is overheated
Move device to a cooler location and wait a few minutes
Device is not resting on a firm flat surface
Reposition device to a firm surface and verify that the micro-switch is fully
