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www.caresens.co.nz
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Note:
If the error messages persist, contact your authorized
i-SENS sales representative.
Message
The blood sample
has abnormally high
viscosity or
insufficient volume.
There is a problem
with the meter.
Repeat the test after
inserting a new test
strip.
Repeat test after
inserting a CareSens N
test strip.
Do not use the meter.
Contact your
authorized i-SENS
sales representative.
What It Means
What To Do
This error message
may appear when
the wrong blood
glucose test paper is
used instead of
CareSens N blood
glucose test strip.
Problem
Troubleshooting
• Check whether the test strip is
inserted with the contact bars facing
up. Check if the strip has been
inserted completely into the test
strip port.
• Check if the appropriate test strip
was used.
• Check whether the batteries are
inserted with the ‘+’ side facing up.
• Replace the batteries.
• Check if the confirmation window is
filled completely.
• Repeat the test after inserting a new
test strip.
• Repeat the test after inserting a new
test strip.
• Check the "Use By" date of the test
strip.
• Check the meter.
The display is blank
even after inserting
a test strip.
The test does not
start even after
applying the blood
sample on the strip.
The test result doesn't
match the way you
feel.
General Troubleshooting
Note:
If the problem is not resolved, please contact your
authorized i-SENS sales representative.
