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37
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Troubleshooting
After inserting the Test Strip, if the Glucose Meter does not
display any message or start the test, please check the following
possible reasons and solutions.
Reasons
Solutions
The battery is weak or no battery is
installed.
Change to a new battery or install a
battery.
The battery is installed in the wrong
direction.
Ensure that the plus (+) sign of the
battery is facing upward.
The test strip is inserted in wrong
direction or is not inserted completely.
Ensure to insert the introduction zone
of the test strip firmly into the strip slot
which is located on the top of the
meter. Then insert the test strip to the
end of strip slot.
The glucose meter or the test strip is
not working.
The battery is weak or no battery is
installed.
After inserting the test strip and
turning on the glucose meter, the
glucose meter turns off automatically
and the glucose meter does not
operate for 1 minute.
Remove the test strip and insert the
strip in the strip slot again, wait until
the blood application symbols are
shown on the display, and draw in the
blood sample for testing.
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