16
Before asking for repairs, check the symptoms with the following table.
Contact your dealer if a problem cannot be solved even after checking and trying the solution in the
table or a problem is not described below.
Symptom
Cause/solution
Reference
pages
Power is not turned
on.
When using a PoE device for power supply
• Are the PoE device (IEEE802.3af compliant) and the
RJ45 Network connector connected using an Ethernet
cable?
Check whether the connection is appropriately established.
• Depending on the PoE device, the power supply will
stop when the demanded power exceeds its total
power limit for all PoE ports.
Refer to the operating instructions of the PoE device in use.
Installation
Guide
When using DC power supply
• Is the power cord plug (accessory) firmly inserted into
the power supply terminal (12 V DC) of the camera?
Confirm the power plug is firmly connected.
• Is the AC adaptor in use compliant with the Specifications?
Check the Specifications regarding AC adaptor.
The camera does not
move to the preset
positions accurately.
• When the preset positions become inaccurate during
use, it is possible to correct the positions by executing
the position refresh function.
In addition, when “Position refresh” is set for the cre-
ated schedule, the camera position will be corrected
periodically. In some situations, reconfigure the preset
positions.
Operating
Instructions
When the camera is
panning/tilting, the
camera stops panning/
tilting and mechanical
noise comes from the
camera.
• The camera position may have become inaccurate.
Carry out the refresh position function from the [Default
reset] tab of the “Maintenance” page of the setup
menu.
Operating
Instructions
The camera starts
panning unpredictably.
• This may be caused by noise.
Check the exogenous noise level around the camera.
6
The LINK indicator
does not light in
orange even when the
Ethernet cable is con-
nected to the camera.
• Is the Ethernet cable connected appropriately?
Connect the Ethernet cable appropriately.
• Is the hub or router connected to the camera operating
appropriately?
Check if the hub or router in use is operating appropriately.
• Is the Ethernet cable connected to the camera broken?
Replace the cable with another one.
9
Troubleshooting