I-CAN 2100T, User Manual

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7 Before Requesting Service
Before requesting service for your decoder, check the table below for a possible cause and solution of the problem you
are experiencing. Some simple checks or minor adjustments on your part may eliminate the problem and restore proper
operation. The most common problems are related to cable connections. Make sure that your decoder is properly
connected. To ensure that all the cables are in their place, disconnect and connect them again. If remedies indicated in
the table do not solve the problem, consult your vendor.
Installation issues
Symptom Remedy
Your decoder does not find channels. Adjust the antenna.
Make sure that it is possible to receive digital terrestrial signal in your
area.
Make sure that the antenna you are using is adequate for digital
signal reception.
If you are using a directional antenna, make sure it is directed
towards a digital TV transmitter.
Using indoor antennas is not advisable, as digital channels will be
hard or impossible to receive. Try switching to a standard outdoor
antenna.
Check the cable from the antenna.
If you cannot resolve the problem easily you may need to have your
antenna and installation tested by a professional.
General issues
Symptom Remedy
The standby indicator on the front panel of
the decoder does not light up.
Check if the power brick cable, SCART cable and antenna cable are
correctly connected and the decoder is switched on. Disconnect
these cables, and then reconnect them to ensure they are in place.
Check that power is available at the wall socket.
The standby indicator on the front panel of
the decoder is red.
Your decoder is in standby, press the button on your remote
control.
Your remote control fails to operate your
decoder.
Check the batteries in your remote control.
Make sure your decoder is in the operate mode.
Make sure that you are pointing your remote control at the front panel
of the decoder.
Make sure that there is no direct sunlight from behind of your
decoder.
There may be a temporary transmission error, or your decoder has
lost some of its software settings. Switch it off at the power source
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