11
8. Analysis of common problems
Phenomenons
Causes
Solutions
The machine
suddenly stops
working during use
It may be that the machine runs too long, or
the ambient temperature is too high,
resulting in the machine's motor
temperature being too high ; the machine
starts the overheating protection program,
automatic shutdown.
Speed reset to "0", unplug the power,
wait for the machine to return to room
temperature can be restarted (generally
need 15-30 minutes, the room
temperature varies cooling time).
Turning the speed
knob machine does
not run
Check if the plug is in good contact with the
socket.
Verify that the power plug is plugged
into the outlet.
Check if the power is out.
Wait for power before operating
Check if the rise button spring back in
place.
Make sure the headstock is stuck in
place.
Excessive noise
when the machine
is running
①
The machine will work louder in high
speed than in low speed.
②
The amount of food stirred is too large,
resulting in overloading the machine.
③
Voltage is unstable.
④
Working time is too long.
①
Choose the right speed to stir food
according to the recommendations in
the manual
②
Reduce the amount of stirring.
③
If the voltage is unstable, wait for the
voltage to stabilize before using.
④
If the working time is too long, stop
and cool down for a while before using.
The machine speed
drops, or the speed
is unstable
①
Whether the room temperature is low,
causing the lubricant in the machine to
harden.
②
The ingredients stirred are too hard and
too much, resulting in too much load on the
machine.
③
Whether the voltage suddenly becomes
low.
①
Remove the mixing bowl and let the
machine idle for 5 minutes to soften the
lubricant in the machine and restore the
speed stability.
②
Reduce the mixing volume and let the
machine work according to the normal
workload.
③
When the voltage is stable, use the
machine again.
Machine swaying
①
Check if the foot pad on the base is off.
①
Check if the foot pad on the base is
and shaking when
working
②
Whether the machine is placed on a
smooth and flat countertop for use.
off.
②
Place on a smooth and flat countertop
for use
The headstock can't
spring back to reset
after putting on the
anti-splash cover
and mixing bowl
Check that the anti-splash cover is in place
and the mixing bowl is assembled.
Rotate the anti-splash cover and
assemble it in place, and assemble the
mixing pot in place.
Dough darkening
found after use
Black powder falls onto the dough at the
mixing head.
Please check that the mixing head and
hook are dry and that no water or dust is
present on the surface before use.
LED touch screen is
difficult to program
①
The touch is too fast.
②
The screen is dirty
①
Make several touchdowns to find the
right way (reminder : 1 sec touch to
program seconds, 3sec touch to
program minutes)
②
Ensure the screen is clean or You
don’t have some dough left on your
hands.