Hyundai HST4020, Instructions Manual, Page: 15 / 17

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12.
Service information
We have competent service partners in all countries named on the guarantee certificate whose contact
details can also be found on the guarantee certificate. These partners will help you with all service re
‐
quests such as repairs, spare and wearing part orders or the purchase of consumables.
Please note that the following parts of this product are subject to normal or natural wear and that the
following parts are therefore also required for use as consumables.
]
* Not necessarily included in the scope of delivery!
In the e
ff
ect of defects or faults, please register the problem on the internet at www.ducar.cn.
Ple
‐
ase ensure that you provide a precise description of the problem and answer the following
questions in all cases:
a) Did the equipment work at all or was it defective from the beginning?
b) Did you notice anything (symptom or defect) prior to the failure?
c) What malfunction does the equipment have in your opinion (main symptom)? Describe this
malfunction.
Category Example
Wear parts* Spark plug, air filter, V
‐
belt, petrol
filter, blade (roller)
Consumables*
Missing parts