Hytera PT580H Plus, Manual

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8
Troubleshooting
Phenomenon Analysis
Solution
Terminals cannot be powered on. The battery power may be too low to power on the terminal. Charge the battery.
Network registration fails or network
cannot be found.
The terminal may be operating in DMO. Switch to TMO.
The terminal may be out of the network coverage in TMO.
Check the signal strength. Make sure the terminal is within
the network coverage.
The terminal may not be granted network access. Contact the network operator for the terminal authorization.
Calls cannot be established.
The terminal or the called party may be out of the network
coverage. Check the signal strength. Make sure the terminal is within
the network coverage.
The terminal may operate in an improper mode.
Check the operation mode. Make sure the terminal works in
the right mode.
A certain group call cannot be initiated or
received.
The terminal may not be a member of the target group.
Check whether the terminal is a member of the group. If
not, contact your dealer to add the terminal to the group.
The terminal may not be authorized to access the target group. Contact the network operator for the terminal authorization.
Calls are always interrupted.
The current channel may be assigned to emergency calls or
other calls with higher priority.
Wait until the channel becomes available and try again.
A half-duplex call cannot be established.
The predefined time period for establishing a call may expire.
Make sure the call is established within the predefined time
period.
The channel may be occupied by another terminal with higher
call priority.
Wait until the channel becomes available and try again.
The channel resources may be allocated to other services due
to overloaded network.
Wait until the channel becomes available and try again.
Abnormal disconnection occurs during a
call.
The terminal may be out of the network coverage in TMO.
Check the signal strength. Make sure the terminal is within
the network coverage.
The terminal may operate at an unfavorable position where
communication may be blocked by high buildings or frustrated
in the underground areas in DMO.
Move to an open and flat area, and restart the terminal.
As for the same status message ID, the
content displayed at the receiving party is
different from that of the sending party.
The parties may have associated the same status message ID
with different contents. Make sure the status message ID is associated with the
same content.
If the above solutions cannot fix your problems, or you may have some other queries, please contact us or your local dealer for more technical support.