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Release 5.3 (June 2013)

Hypermedia HG-3000

Product Manual

and 6U Cellular / PRI Gateways

Summary of Contents for HG-3000

Page 1: ...Release 5 3 June 2013 Hypermedia HG 3000 Product Manual 3U and 6U Cellular PRI Gateways...

Page 2: ...Technical Support support hyperms com Web site http www hyperms com PROPRIETARY AND CONFIDENTIAL Copyright 2013 by Hypermedia Systems Ltd All rights reserved No part of this document may be reproduce...

Page 3: ...er decompile modify or disassemble the PRODUCT or create derivative works based on the PRODUCT LIMITED HARDWARE WARRANTY The HARDWARE is protected against defects in material and workmanship under nor...

Page 4: ...mitation may not apply to you U S GOVERNMENT RESTRICTED RIGHTS For purchases made in the United States The SOFTWARE and any accompanying documentation are provided with restricted rights Use duplicati...

Page 5: ...in a note describes how the System functions or provides a tip on how best to use it Caution Information given in a message labeled caution refers to the safe operation of the System and provides war...

Page 6: ...r HBS Card 7 1 4 3 Preparing the PRI Connection 8 1 4 4 Inserting the SIM Cards 10 1 4 5 Inserting the SD Card 11 1 5 Powering Up and LEDs 12 1 5 1 Powering Up 12 1 5 2 LEDs 13 1 6 Cable Connections 1...

Page 7: ...des 35 3 5 MSN Values 36 3 6 Reset 37 3 7 Information Screens 38 3 7 1 Module Info 38 3 7 2 Serial Numbers 38 3 8 Locks 39 3 9 SIM Select 40 3 10 SIM Counters 41 3 11 SIM Auto Manage 42 3 12 Call Coun...

Page 8: ...LCR Resources 63 4 5 Rules 65 4 5 1 Creating a Rule 65 4 5 2 Deleting a Rule 66 4 6 Filters 67 4 7 Advanced Call Routing ACR 69 4 7 1 Modifying the Existing ACR Number List 69 4 7 2 Creating a New AC...

Page 9: ...er 92 6 1 1 Switch SIM per Slot 92 6 1 2 Switch SIM per System 95 6 1 3 Reset SIM Counter 96 6 1 4 Set Multi SIM 98 6 1 5 Manual Command 100 7 Console Suite and other Tools 101 7 1 Service Console 102...

Page 10: ...Hypermedia Systems Table of Contents Hypermedia Systems Ltd x This page is intentionally blank...

Page 11: ...kip the sections that do not apply to your system This section includes Contents of Package on page 2 Safety Information on page 3 System Components on page 4 Pre Installation and Preparation on page...

Page 12: ...yperGateway family of platforms the HyperConnect package is a corporate communications software add on that minimizes expenses of local national and international calls The scalable system provides se...

Page 13: ...ates the warranty Only a qualified technician should open the housing Before opening disconnect the power cable from the equipment The Hypermedia Gateway complies with all necessary safety standards E...

Page 14: ...of a backplane and slots for the system boards as described in the following Table 1 Placement of the boards varies according to product configuration The unit contains a single power supply module A...

Page 15: ...e cards can also support VoIP functionality The HBD supports dual PRI ports and the HBS supports a single PRI port MC1 1 and MC1 2 card These cards provide the PRI connectivity function Installed on P...

Page 16: ...electrical cabinets metal objects and windows with fold aluminum sheet Perform a cellular signal check before mounting the system This can be done by checking the Signal Strength and the Bit Error Rat...

Page 17: ...nd dynamic allocation of GSM channels E1 and PRI B channels Optionally these can also support VoIP connectivity The HBD supports dual PRI channels and the HBS supports a single PRI channel Figure 2 A...

Page 18: ...is the Hypermedia Gateway assumes that it is connected to a PBX as a Network Terminal Either leave it or change it to TE 2 Set the Clock Synchronization The default setting is Slave that is the PBX pr...

Page 19: ...Cable 1 Blue Blue 2 Blue White Blue White 3 n a n a 4 Orange Orange 5 Orange White Orange White 6 n a n a 7 n a n a 8 n a n a Table 3 Cross Cable PRI RJ 45 Pinout RJ 45 Plug RJ 45 Port RJ 45 Pin Cros...

Page 20: ...r to exit Remove the SIM drawer place the SIM card in the SIM drawer and replace the SIM drawer The SIM port is spring loaded Slide the SIM card into the slot and it will latch in place To remove a SI...

Page 21: ...and damage to cellular cards Caution The antennas are for indoor use only The antennas will be irreversibly damaged if placed outdoors d Place the antenna indoors where the reception level is high e O...

Page 22: ...e system Figure 7 Power Panel Note Redundant power supplies are optional When installed if one fails or if the system is powered up with just one power supply an alarm will sound To stop the alarm pre...

Page 23: ...Status On Off Blinking Green PRI connection OK Powering up Yellow Alarm Connection Error Normal Connection Error Table 5 HBS HBD status LEDs LED Status On Off Blinking 1 Ready Yellow Connected on 95...

Page 24: ...M card is not installed in this channel or the port is still being initialized LED is off No reception the channel is not registered to a cellular network Short blink Stand by the channel is registere...

Page 25: ...ight Ethernet cable to the Main ETH port at the HBX card 3 Ping the HG default IP address 192 168 9 2 to test the connection 4 Check and verify your PC Laptop IP is configured as follows IP 192 168 9...

Page 26: ...Hardware and Installation Cable Connections Hypermedia Systems Ltd 16 Figure 8 HG3100 Connection Settings...

Page 27: ...Hypermedia Systems Hardware and Installation Release 5 3 June 2013 17 Figure 9 HG3200 Connection Settings...

Page 28: ...fault IP address 192 168 0 2 to test the connection 4 Check and verify your PC Laptop IP is configured as follows IP 192 168 0 5 Subnet mask 255 255 255 0 5 Open the Server list application and add 19...

Page 29: ...nt Console HMC to configure and monitor a Hypermedia Gateway Access to the Gateway is over TCP IP using a standard version of Internet Explorer This section includes Installation section 2 1 Setting t...

Page 30: ...included with the Hypermedia Gateway CD ROM Figure 10 Hypermedia Gateway CD ROM The installation file name begins with the letter HMC and ends with the extension exe The specific name depends upon th...

Page 31: ...lt name is Hypermedia Click Next The Additional Tasks window is displayed 8 Optionally select the checkbox to create a Desktop shortcut Click Next The Ready to Install window is displayed Figure 12 Se...

Page 32: ...the top of the screen and from the dropdown menu click Allow Blocked Content Confirm your choice by clicking Yes at the confirmation message Figure 14 Hypermedia Gateway Server List Note To avoid recu...

Page 33: ...icates that the service was stopped successfully 6 On the IP Configuration line click Change The IP Address screen is displayed Figure 17 IP Address Screen 7 Enter the new IP Address parameters Note S...

Page 34: ...button Programs Hypermedia The Hypermedia program group expands 2 Click Hypermedia Management Console The program opens in the default browser Figure 18 HMC Connection Screen 3 Click the warning bar...

Page 35: ...branch b Expand the Server Settings branch c Select IP address The Server Address screen is displayed Figure 20 HMC Server Address Screen d Enter the IP address and click Apply Settings Note If the Ga...

Page 36: ...rization Request Note The default password is admin 6 Enter the password and click Submit A confirmation message is displayed which indicates that you have successfully connected to the Hypermedia Gat...

Page 37: ...Save All Settings configuration branch 2 4 2 Save All Settings on Cards Use this option to permanently save all the configuration settings in the Hypermedia Gateway This process might take up to 60 se...

Page 38: ...HMC Quick Start Save Backup and Restore Hypermedia Systems Ltd 28 This page is intentionally blank...

Page 39: ...n 3 3 PIN Codes section 3 4 MSN Values section 3 5 Reset section 3 6 Information Screens section 3 7 Locks section 3 8 SIM Select section 3 9 SIM Counters section 3 10 SIM Auto Manage section Call Cou...

Page 40: ...Therefore each card can hold up to 16 SIM cards The Hypermedia Gateway can include several cards The first SIM cards of each module are loaded into the spring loaded SIM port from the front of the Cel...

Page 41: ...tings screen of that cellular card is displayed 3 To increase the volume move the slider to the right Each module includes two sliders In In adjusts the volume heard by the party on the PBX or local n...

Page 42: ...x can be configured in any combination Routing can be assigned between any cellular channel and any other channel in the system including other cellular channels 3 3 1 Associating Linking Cellular Cha...

Page 43: ...t for Configuration Saved to be displayed 3 3 2 Auto Linking Enables associating all channels of one media card to another media card To create an auto link 1 From the Cellular Cards branch of the HMC...

Page 44: ...ak an allocation 1 From the Cellular Card branch of the HMC navigation pane click the Media Connections sub branch The Media Matrix is displayed 2 Click within a channel row The row turns yellow Figur...

Page 45: ...ng the PIN code To enter a SIM card s PIN code 1 From the Cellular Cards branch of the HMC navigation pane click the PIN Codes sub branch The PIN Codes screen is displayed Figure 31 HMC Cellular PIN C...

Page 46: ...extension on the PBX 1 From the Cellular Cards branch of the HMC navigation pane click the MSN Values sub branch The MSN Values screen is displayed Figure 32 Cellular MSN Values 2 If more than one slo...

Page 47: ...C navigation pane click the Reset sub branch The Reset screen is displayed Figure 33 Cellular Card Reset screen 2 If more than one slot is displayed select a specific Cellular Card The Reset screen of...

Page 48: ...Screen 2 If more than one slot is displayed select a specific Cellular Card The Module Info screen of that cellular card is displayed 3 7 2 Serial Numbers Use the Serial Numbers screen to view the GS...

Page 49: ...ellular operator the cellular modules support SIM locks 2 From the Cellular Cards branch of the HMC navigation pane click the Locks sub branch The Locks screen is displayed Figure 37 HMC Cellular Lock...

Page 50: ...SIM cards are associated with the SIM Auto Manage feature 1 From the Cellular Cards branch of the HMC navigation pane click the SIM Select sub branch The SIM Select screen is displayed Figure 38 HMC S...

Page 51: ...han one slot is displayed select a specific Cellular Card The SIM Counters screen of that cellular card is displayed 3 Optionally select from the following controls Reset Resets the counter for the sp...

Page 52: ...ble Auto Switch column The SIM column checkboxes and Minutes column fields are displayed 4 To assign a SIM card to a module select the checkboxes in the SIM column Note In Figure 40 each module has tw...

Page 53: ...Figure 41 HMC Cellular Call Counter Steps Screen To configure Counter Steps 1 If more than one slot is displayed select a specific Cellular Card The SIM Counters screen of that cellular card is displ...

Page 54: ...the CLI Blocking sub branch The CLI Blocking screen is displayed Figure 42 HMC Cellular CLI Blocking Screen 2 If more than one slot is displayed select a specific Cellular Card The CLI Blocking scree...

Page 55: ...t the gateway will wait for the call to be answered before ending the call Set the maximum length of an outgoing call When enabled enter a time duration measured in seconds that is the maximum permitt...

Page 56: ...lick the Cell Selection sub branch The Cell Selection screen is displayed Figure 44 HMC Cellular Cell Selection Screen 2 If more than one slot is displayed select a specific Cellular Card The Cell Sel...

Page 57: ...upport 1 From the Cellular Cards branch of the HMC navigation pane click the Settings sub branch The Cellular Card Settings screen is displayed Figure 45 HMC Cellular Card Settings Screen 2 If more th...

Page 58: ...reen is displayed Figure 46 HMC Cellular Card Network Parameters Screen 2 If more than one slot is displayed select a specific Cellular Card The Network Parameters screen of that cellular card is disp...

Page 59: ...ch Figure 47 HMC Cellular USSD SIM Balance Screen 3 Enter the Balance checking USSD string 4 Enter the Recharging USSD string 5 Select or clear the Check All checkbox When selected the Hypermedia Mana...

Page 60: ...module can support GSM CDMA or UMTS Operator This is the cellular network associated with the SIM card and the Cell ID RX Level This indicates the received power level in dBm The value can be between...

Page 61: ...ct a specific slot The Cellular Cards Reception screen for that card is displayed Figure 49 Specific Card s Cellular Reception Screen The screen displays the following information Operator This is the...

Page 62: ...ar Cards sub branch and select Status 2 Select a specific slot The Cellular Cards Status screen for that card is displayed Figure 50 Cellular Cards Status Screen 3 Review the status Common possibiliti...

Page 63: ...ring LCR This section includes Overview section 4 1 Linking to LCR section 4 2 Groups section 4 3 Resource Map section 4 4 Rules section 4 5 Filters section 4 6 Advanced Call Routing ACR section 4 7 N...

Page 64: ...s Note A best practice is a technique or methodology that through experience and research has been proven to efficiently and reliably lead to the desired result 1 Link media to the LCR module 2 Create...

Page 65: ...ach of the media type branches such as Cellular BRI PRI and VoIP includes a sub branch named Media Connections 4 2 1 Linking from a Media Branch To link a media to LCR 1 From the HMC navigation pane c...

Page 66: ...nfiguration dropdown boxes are hidden Figure 54 Channel Row Configured 6 Optionally repeat the process for additional channels and other media types 7 Click Apply Settings and wait for Configuration S...

Page 67: ...o link a media to LCR 1 From the HMC navigation pane s LCR branch click the Media Connections sub branch The LCR Media Matrix is displayed Figure 56 LCR Media Matrix 2 Click within a Resource row The...

Page 68: ...4 From the dropdown menus select the media and the Resource number Figure 58 LCR Row Dropdown Lists 5 Click Save The configuration dropdown boxes are hidden Figure 59 LCR Row Configured 6 Click Apply...

Page 69: ...becomes configurable 4 From the dropdown menus edit the settings 5 Click Save The configuration dropdown boxes are hidden 6 Click Apply Settings and wait for Configuration Saved to be displayed 4 2 4...

Page 70: ...l be cyclic Yes The LCR module begins searching for an available channel from the last used channel No The LCR module begins searching for an available channel from the first channel in that group 4 O...

Page 71: ...nation number is ignored 8 Select or clear the Report Calls checkbox When selected calls are sent to an external Hypermedia application for billing 9 Click Save Settings 4 3 2 Using the Default Group...

Page 72: ...R Resource Map to assign Resources to Groups 4 4 1 Sample Assignment The picture below illustrates Resource assignment The first 30 Resources are assigned to the PBX the second 30 are assigned to the...

Page 73: ...Resource Map sub branch The Resource Map screen is displayed Figure 64 LCR Resource Map Before Assignments 2 Click a cell to select it To select many cells hold down the Shift key and click a cell el...

Page 74: ...ll be associated with Figure 66 Group Dropdown List 4 Click Set The assignment is applied and saved 5 From the Resource Type dropdown list select either Bi Directional This Resource can be used for bo...

Page 75: ...n the first numbers of a mobile phone service provider 4 Configure the following 1st Group From the dropdown list select the Group to which the LCR module will first route calls with this prefix 2nd 3...

Page 76: ...ionally select a Default Rule This rule is applied when a call s prefix does not match one of the defined prefixes Time Frames are not applied to the Default Rule a From the dropdown list select a rul...

Page 77: ...branch click either the IN or OUT Filters sub branch The Filters screen is displayed Figure 68 LCR Filters Screen 2 Configure the following for up to eight filters Trim Left From the dropdown menu sel...

Page 78: ...t an In Filter The IN filter will be applied to calls entering the LCR module from one of the system s interfaces 6 Optionally from a Group s Out Filter dropdown menu select an Out Filter The OUT filt...

Page 79: ...applied from top to bottom d Set the default action to be carried out when none of the rules above it were a match or no rule provided an LCR group selection 4 7 1 Modifying the Existing ACR Number Li...

Page 80: ...ically updated 4 7 2 Creating a New ACR Number List File To define a number list 1 Create a new file whose file name ends with the extension csv 2 Open the file in a text editor such as Notepad 3 Ente...

Page 81: ...ndows browse dialog box is displayed 7 Locate the csv file containing the lists Select it and click Open The path to the csv file is displayed on the Number Lists Screen 8 Select either Overwrite When...

Page 82: ...Figure 71 ACR Rules Screen 3 Click Add new rule The Add New Rule screen is displayed Figure 72 Add New Rule Screen 4 In the Rule Name field enter the name of the rule 5 In the Check area from either...

Page 83: ...dentical to The rule checks if the On Source is exactly the specific digits or tag that appears on the list 6 Complete the dialog box and click Save 7 In the Actions area define what ACR does when it...

Page 84: ...y column to increase or decrease a rules prioritization Figure 74 Rule Prioritization Arrows 10 From the HMC navigation pane s LCR branch click the Rules sub branch The Rules screen is displayed 11 Fr...

Page 85: ...a Number Filter To create a Number Filter 1 From the HMC navigation pane expand the Manage branch 2 Click the Number Filters sub branch The Number Filters screen is displayed Figure 75 Number Filters...

Page 86: ...ple is an Out filter that adds the suffix 9 to all outgoing calls which have five or more digits for getting an outside line d d d d d 9 1 7 Using standard Regular Expressions enter the Match Pattern...

Page 87: ...ult in loss of CDR data The memory device should not be removed On PC based systems the CDR files are stored on the hard drive On all systems HBS HBD based as well as PC based the user is responsible...

Page 88: ...ring the CDR File A CDR line is created in the file each time a LCR call ends All CDR fields appear on a single line For example 12364 5003 0546858576 0546858576 1 2 2008 09 05 13 48 13 2008 09 05 13...

Page 89: ...he remote party had begun ringing if reported by the remote party and supported by the outgoing resource Answer Date Time The moment the call had been connected i e answered by the remote party Hangup...

Page 90: ...arameters The HGS Setup Parameters logon screen is displayed 3 Enter your password and click Submit The HGS Setup Parameters screen is displayed Figure 78 HGS Setup Parameters Screen 4 From the HGS Se...

Page 91: ...Edit The Value field becomes editable Figure 80 Editable Disable LCR Value Field 7 Enter 0 zero Zero indicates that LCR is enabled 8 Click Save 9 Click Submit 10 From the HGS Server system function l...

Page 92: ...Configuring LCR Activating LCR Hypermedia Systems Ltd 82 This page is intentionally blank...

Page 93: ...onfiguring the PRI Card Note For information on Callback and Callthrough see the Business Applications Users Guide This section includes PRI Media Connections section 5 1 Connection Settings section 5...

Page 94: ...Channels To associate a PRI channel with another media channel 1 From the PRI Card branch of the HMC navigation pane click the Media Connections sub branch The Media Matrix is displayed Figure 81 HMC...

Page 95: ...ted appears 6 From the second dropdown list assign this channel to a specific channel on the target card Figure 83 Assigning a PRI Target Link 7 Click Save The configuration dropdown boxes are hidden...

Page 96: ...k an allocation 1 From the PRI Card branch of the HMC navigation pane click the Media Connections sub branch The Media Matrix is displayed 2 Click within a channel row The row turns yellow Figure 84 B...

Page 97: ...Clock Sync ISDN device clocks must be synchronized Some PBXs are Masters that is they deliver the clock signal In this case the Gateway should be set to Slave Otherwise the Gateway should be set to M...

Page 98: ...N supports two dialing methods enblock all digits dialed within one message and overlap each message includes one or more dialed digits Select the dialing method required for calls from the PBX to the...

Page 99: ...r is dialed and until the remote party phone starts ringing OVERLAP mode is set on the Connection Settings branch see section 5 2 Connection Settings 1 From the PRI Card branch of the HMC navigation p...

Page 100: ...Card Status screen for that card is displayed Figure 87 PRI Card Status Screen 3 Review the PRI Status Errors and other PRI Status information are displayed above the channel status table 4 Review th...

Page 101: ...Hypermedia Systems Managing via the HMC Release 5 3 June 2013 91 6 Managing via the HMC This section includes Scheduler section 6 1...

Page 102: ...igure 88 Dropdown Menu of Tasks and Table of Scheduled Tasks 6 1 1 Switch SIM per Slot Use the Switch SIM per Slot task to configure a GSM slot to use specific SIM cards for a defined period of time 1...

Page 103: ...dropdown menu select the SIM card that that module will use Select As Is if the Gateway does not change the SIM activity Note Use the All dropdown menu to assign the same SIM card to all four modules...

Page 104: ...will start When you click the date the browser tab closes and the date and time are entered into the Start Time field d From the Repeat drop down menu select either Yes or No e If the task is configu...

Page 105: ...omatically advances to the next screen Figure 91 Task Scheduler Switch SIM per System Screen 4 From the Set Active SIM per System dropdown menu select the SIM card that the entire system will use 5 Cl...

Page 106: ...s 6 1 3 Reset SIM Counter Use the Reset SIM Counter task to configure a GSM slot s module to restart the recording of time in use 1 From the HMC navigation pane expand the Manage branch 2 Click the Sc...

Page 107: ...on as you click the date the browser tab closes and the date and time are entered into the Start Time field b Enter the time that the command will start c Enter the date that the command will start Wh...

Page 108: ...cheduler Set Multi SIM Screen 4 Configure the task parameters Slot Select or clear the checkboxes Each checkbox represents the cellular card located in the numbered slot counting from the left Module...

Page 109: ...er tab closes and the date and time are entered into the Start Time field b Enter the time that the command will start c Enter the date that the command will start When you click the date the browser...

Page 110: ...con A calendar opens in a new browser tab Note First set the time As soon as you click the date the browser tab closes and the date and time are entered into the Start Time field b Enter the time that...

Page 111: ...tems Console Suite and other Tools Release 5 3 June 2013 101 7 Console Suite and other Tools This section includes Service Console section PRI Cause Conversion section 7 2 Hypermedia Gateway Server Li...

Page 112: ...logon screen opens in the default browser 3 Click the warning bar at the top of the screen and from the dropdown menu click Allow Blocked Content Confirm your choice by clicking Yes at the confirmatio...

Page 113: ...rams 2 From the Hypermedia program group select PRI Cause Conversion The PRI Cause Conversion logon screen opens in the default browser 3 Click the warning bar at the top of the screen and from the dr...

Page 114: ...e click Edit A dropdown menu is displayed in the Convert to Value field Figure 100 Editable Value Field 6 Select a new value 7 Click Save 8 Click Submit 9 Two additional options exist Show Converted D...

Page 115: ...edia program group select Server List The Hyper Gateway Servers Address List screen opens in the default browser 3 Click the warning bar at the top of the screen and from the dropdown menu click Allow...

Page 116: ...Gateway Server List to open Table 8 Tools Available from the Server List Clicking Action Click Result Clicking the name that appears in the Server Name column Opens the Hypermedia Management Console C...

Page 117: ...cifications Ready LED Yellow does not light Error LED Red is blinking Card is either not inserted correctly or faulty Card is faulty Reinsert the card and restart the system If problem continues repla...

Page 118: ...Console Suite and other Tools Troubleshooting Hypermedia Systems Ltd 108 This page is intentionally blank...

Page 119: ...on 46 Card 44 Cell Selection 46 CLI Blocking 44 Connection Settings 87 Country Code 88 D dBm 50 Default Rule 66 Dial Method 88 Dial Plan 89 Direction 75 E Entire Card 40 Entire System 40 F Framing Typ...

Page 120: ...port Calls 61 Reset 37 41 Reset All 41 Reset Codes 104 Resource Map 63 Route to Group 60 Rules 65 Rules for Filter 75 RX BER 50 RX Level 50 S Scheduler 92 SD Card 11 Select module 46 Serial Numbers 38...

Page 121: ...Hypermedia Systems Index Release 5 3 June 2013 111...

Page 122: ......

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