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HYOSUNG MX-4000W, Operator'S Manual

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HYOSUNG MX-4000W Operator'S Manual Download Page 236

MX-4000W 7. Appendix

7- 16

Error Code

Description

Trouble shooting

D001900

SYSTEM ERROR

Transaction was denied by host

D002000

Surcharge screen should have been
displayed

Check the transaction from the host and try again.
Check BIN List

D002100

ROUTING LOOKUP PROBLEM

Transaction was denied by host

D002200

UNABLE TO PROCESS

Transaction was denied by host

D002300

TRANSACTION NOT SUPPORTED

Transaction was denied by host

D002400

Exceeds Issuer Withdrawal Limit

Check the transaction from the host and try again.

D003900

No Credit Account

Check the transaction from the host and try again.

D005100

Insufficient Funds

Check the transaction from the host and try again.
Try Balance Inquiry

D005200

No Checking Account

Check the transaction from the host and try again.

D005300

No Savings Account

Check the transaction from the host and try again.

D005400

Expire Card

Check the transaction from the host and try again.

D005500

Incorrect Pin

Check the transaction from the host and try again.

D005700

Transaction not Permitted – Card

Check the transaction from the host and try again.

D005800

Transaction not Permitted – Terminal

Check the transaction from the host and try again.

D006100

Exceeds Withdrawal Limit

Check the transaction from the host and try again.

D007500

PIN Tries Exceeded

Check the transaction from the host and try again.

D007800

No Account

Check the transaction from the host and try again.

D008000

Invalid Date

Check the transaction from the host and try again.

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Summary of Contents for MX-4000W

Page 1: ...MX 4000W Operator Manual Copyright 2011 Nautilus Hyosung Inc All right reserved...

Page 2: ...G Revision Record Date Version Page Description of Change November 2011 1 0 All New Publication 6 5 Added Packing Dimensions in Chapter 6 December 2011 1 1 6 6 14 Modified 6 2 System Installation of c...

Page 3: ...2 3 2 Pr cautions pour la s curit French 2 1 Sommaire 2 2 2 2 Description des symboles de pr caution 2 3 3 Hardware Specifications 3 1 Dimensions 3 2 3 2 Component Locations 3 3 3 3 LCD Customer Keypa...

Page 4: ...5 151 5 12 Quick Replenish 5 151 5 13 Quick Configuration 5 154 6 Installation 6 1 Installation Information 6 2 6 2 System Installation 6 6 7 Appendix 7 1 Error Code Table 7 2 7 2 Installation Guide...

Page 5: ...MX 4000W 1 Introduction 1 1 Chapter 1 Introduction...

Page 6: ...needs 1 2 Basic Features Important features of the model MX 4000W machine is highlighted in the following list Main Controller CPU S5PC100 834MHz ARM Cortex A8 SDRAM 256MB Flash Memory 256MB Memory NV...

Page 7: ...for normal operational use This manual contains Unit Specifications ATM Opening Closing Procedures Operator Functions Customer Transactions Error Recovery and etc Some of the information in this manu...

Page 8: ...ities Act 3 AP Application Program 4 Assy Assembly 5 BATT S W Battery Switch 6 CAM Camera Unit 7 CDU Cash Dispenser Unit 8 CE Control Electronics 9 Earphone Jack Voice Converter for Visually Disabled...

Page 9: ...iption 26 PNC Panel Control Board 27 PTR Printer mainly Receipt Printer 28 S W Switch 29 SIU Sensor and Indications Unit 30 SP Service Provider 31 SPR Slip Printer Receipt Printer 32 TTU Text Terminal...

Page 10: ...MX 4000W 2 Precautions for Safety 1 2 Chapter 2 Precautions for Safety English...

Page 11: ...s using the methods outlined in this manual please refer to contact information listed in the manual 5 Any change or modifications in construction of this device which are not expressly approved by th...

Page 12: ...a away from any combustible materials The equipment may catch on fire from overheating or short circuit of the power supply unit Disassembly Do not disassemble or modify the equipment unless you are a...

Page 13: ...N LINE CORD 2 RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE DISPOSED OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS 3 FOR PLUGGABLE EQUIPMENT THE SOCKET OUTLET SHALL BE INSTALLED NEAR...

Page 14: ...MX 4000W 2 Pr cautions pour la s curit 1 2 Chapitre 2 Pr cautions pour la s curit French...

Page 15: ...m thodes d crites dans ce manuel veuillez se r f rer aux informations de contact figurant dans le manuel s il vous pla t Certain changement ou des modifications dans la construction de ce dispositif q...

Page 16: ...cer l quipement seul Vous pouvez tre bless s par la chute de l quipement lourd Risque d incendie Placer l quipement dans une zone loign e de tous les mat riaux combustibles L quipement peut s enflamme...

Page 17: ...voquer un choc lectrique AVERTISSEMENT 1 POUR R DUIRE LES RISQUES D INCENDIE UTILISEZ UNIQUEMENT AWG n 26 OU LA LIGNES DE TELECOMMUNICATION PLUS GROSSE 2 RISQUE D EXPLOSION SI LA BATTERIE EST REMPLACE...

Page 18: ...MX 4000W 3 Hardware Specifications 3 1 Chapter 3 Hardware Specifications...

Page 19: ...4000W 3 Hardware Specifications 3 2 3 Hardware Specifications 3 1 Dimensions Below figures show the overall physical dimensions of the MX 4000W NOTE All the units in the dimension is mm and is inch sc...

Page 20: ...onsumer display and presses the corresponding function key Encryption PIN Pad During the transaction sequence the ATM prompts the customer to use the customer keypad to enter transaction information T...

Page 21: ...saction Power Supply The power supply 100W unit provides power to modules and the control board of the system Cash Dispenser The main function of the cash dispenser is to dispense the exact number of...

Page 22: ...customer display The customer selects from the choices shown on the consumer display and presses the corresponding function key Basic Specification of LCD Screen Size 8 s TFT Color LCD Resolution 800...

Page 23: ...r Direct Line Thermal 203dpi resolution 60mm paper in width used 3 6 Magnetic Card Reader The dip card reader is a manually operated device mounted directly to the ATM fascia The customer inserts an A...

Page 24: ...Operating Environment Environmental Specification temperature humidity Operating 5qC 35qC 41 95 Temperature In Storage 0qC 40qC 32 104 Operating 25 85 Humidity In Storage 10 90 Power Requirements Mai...

Page 25: ...MX 4000W 4 Operating Instructions 4 1 Chapter 4 Operating Instructions...

Page 26: ...Operating Instructions 4 1 Opening and Closing the Front Door Opening the Front Door 1 Insert a key into the lock case and turn it clockwise until it is stopped 2 Press the handle Push_End button and...

Page 27: ...MX 4000W 4 Operating Instructions 4 3 Closing the Front Door 1 Turn the handle Push_End button counterclockwise and press it 2 Turn the key counterclockwise and take it out to unlock the door...

Page 28: ...reject tray when power turns on again Auto Reject Function 4 2 1 How to load the notes into the cassette Preparing Notes The number of rejects depends directly on the loading procedure and the quality...

Page 29: ...d crinkled Dog eared with a folded edge exceeding 5mm Limp or moist Concave or deformed by prolonged storage Having strapping damage Combination of new and used notes in the same cassette may cause hi...

Page 30: ...cash cassette use the appropriate command from the host driver or application If the cash cassette should be removed while the CDU is in use the CDU will malfunction Pull out cash cassette gripping t...

Page 31: ...ARNING a Notes are sometimes thicker in certain parts They can also be cupped in the bundle b If the notes are turned the same way the pile will be unequal and the notes will be difficult to dispense...

Page 32: ...dle To avoid dispensing problems caused by bad aligning of note bundles must be aligned the front side of bundles 3 Concave bundle To avoid dispensing problems caused by cupped bundles turn all the bu...

Page 33: ...oth sides as shown It will make dispensing of notes from the VCDM easier Always place the bundles containing old notes into the cassette first and bundles containing new notes last 5 Release the pushe...

Page 34: ...slide the cash cassette into the machine Make sure the cash cassette is fully inserted The Cash Dispenser is now ready to execute commands from host or application 4 2 2 Collecting the rejected notes...

Page 35: ...before clearing jams All notes removed from the mechanism must be handled according to local procedures Removing notes in the note inlet area Inspect the note inlet area and remove any jammed notes Op...

Page 36: ...Instructions 4 12 NOTE After removing jam be sure to close the path guide properly Removing jammed notes using the knob Remove all visible jammed notes in the note transport by turning the knob wheel...

Page 37: ...re is remained paper press the feed switch to dispense it 2 Load the paper on the paper rack and deeply insert the end of the paper into the entrance Then the auto loading is started Cut the paper aft...

Page 38: ...ing Instructions 4 14 3 Check that the paper is normally dispensed by pressing the feed switch 4 3 2 How to remove jam 1 Press the feed button to feed the jammed paper and take it out through the rece...

Page 39: ...MX 4000W 5 Operator Function 5 1 Chapter 5 Operator Function...

Page 40: ...update in root path More precisely the structure of folder and file should be as like as below F update nh2700ce Master zip In case of Master file update F update nh2700ce Patch zip In case of Patch f...

Page 41: ...Function Key on ATM Main Screen on SPL of Rear Type Machine To enter Supervisor mode press the ENTER CLEAR CANCEL 1 2 and 3 keys in order In case of Rear Type Machine press the IN SUPERVISOR button Th...

Page 42: ...ing CANCEL key goes to in service mode Depending on authority there are three kinds of default password like below table Please make sure that default password should be changed to different password...

Page 43: ...DAY TOTAL O O O TRIAL DAY TOTAL O O O CASSETTE TOTAL O O O 1 SETTLEMENT TRIAL CASSETTE TOTAL O O O CLEAR JOURNAL O O O CLEAR TRANS SEQUENCE NO O O O PREV O O O NEXT O O O PREV 50 O O O NEXT 50 O O O...

Page 44: ...PRINT ALL SETUP O O O PRINT O O O CLEAR O O O PREV O O O ERROR SUMMARY NEXT O O O PRINT O O O REJECT ANALYSIS CLEAR O O O INITIALIZE O O X RECEIPT PRINTER O O X CASH DISPENSER O O X MODEM DIAL UP O O...

Page 45: ...ADDRESS PHONE NUMBER O O O PREV O O X EXTENDED BIN LIST NEXT O O X ADD O O X EDIT O O X DELETE O O X BIN LIST DELETE ALL O O X MOD 10 CHECK EN DISABLE O O X EN DISABLE O O X BALANCE AT START CONTINUE...

Page 46: ...ON O O X EN DISABLE O O X SCREEN 1 O O X SCREEN 2 O O X SCREEN 3 O O X SCREEN 4 O O X SCREEN 5 O O X DEFAULT SCREEN SCREEN 6 O O X SCREEN 1 EN DISABLE O O X SCREEN 2 EN DISABLE O O X SCREEN 3 EN DISAB...

Page 47: ...1 O O X COUPON2 O O X COUPON3 O O X COUPON4 O O X COUPON5 O O X COUPON COUPON SETTING ENHANCED COUPON COUPON6 O O X TIMER O O X SCREEN 1 EN DISABLE O O X SCREEN 2 EN DISABLE O O X SCREEN 3 EN DISABLE...

Page 48: ...X STANDARD3 OPTION CRC EN DISABLE O X X TERMINAL STATUS EN DISABLE O X X HOST ERROR EN DISABLE O X X STANDARD1 OPTION REVERSAL REASON EN DISABLE O X X DIALUP O X X COMMUNICATION TCP IP O X X GENERAL...

Page 49: ...y Available when SSL is set as ENABLE O X X SSL CERT DOWNLOAD FROM USB Only Available when SSL CERT is set as ENABLE O X X REVERSAL RETRY COUNT O X X YEAR O O O MONTH O O O DAY O O O HOUR O O O MINUTE...

Page 50: ...BLE O O O OPERATOR PASSWORD O O O SERVICE PASSWORD O O X CHANGE PASSWORD MASTER PASSWORD O X X HOST INITIAL STRING O O X RMS INITIAL STRING O O X MODEM PARAMETERS DIAL UP MODEM TEST O O X COUNTRY O O...

Page 51: ...ERY TIME O O X ANTI SKIMMING SANKYO ONLY APPLY O O X SOFTWARE UPDATE O O O REBOOT O O O BACKUP ALL JOURNAL TO USB O O O FROM O O O TO O O O BACKUP JOURNAL BY DATE TO USB SEARCH O O O BACKUP LOG TO USB...

Page 52: ...O X X KEY MODE O X X CHECK KEY O X X MASTER KEY TRIPLE O X X MAC MASTER KEY SINGLE O X X EDIT KEY KEY MODE DEPENDENT MAC MASTER KEY TRIPLE O X X PASSWORD1 O X X ENTER MASTER KEY CHANGE PASSWORD PASSWO...

Page 53: ...CHECK MESSAGE SEND INTERVAL O O X EN DISABLE O O X RMS RING COUNT DIAL UP O O X RMS EN DISABLE ATM LISTENING PORT TCP IP O O X EN DISABLE O O X URL En Disable TCP IP O O X PHONE NUMBER1 DIAL UP O O X...

Page 54: ...DISPENSE LIMIT O O X LB 0 O O X LB 1 O O X LB 2 O O X RB 0 O O X RB 1 O O X FAST CASH RB 2 O O X LOW CURRENCY CHECK EN DISABLE O X X 1ST CASSETTE O X X 2ND CASSETTE O X X 3RD CASSETTE O X X 8 TRANSACT...

Page 55: ...LIZE button if the error is caused by a device so it can be cleared by initializing Press OPERATOR FUNCTION button if you have to set up any information to clear the error And set up the information w...

Page 56: ...KeyPad Default KeyPad Character Table Screen Shift Status 0 1 2 3 4 5 6 7 8 9 NUMBER 0 1 2 3 4 5 6 7 8 9 UPPER Space Q Z A B C D E F G H I J K L M N O P R S T U V W X Y ALPHA LOWER Space q z a b c d e...

Page 57: ...ey 1 is pressed once it is SPACE pressed twice it is Q pressed third time it is Z in case of the Alpha mode When the desired character is selected press ENTER F keys move the cursor position in the AL...

Page 58: ...You can use this KeyPad in same way as a computer keyboard Default KeyPad Character Table Screen Key Character Table ABC Q W E R T Y U I O P A S D F G H J K L Z X C V B N M CAPS q w e r t y u i o p a...

Page 59: ...a Status of 2nd Cassette N A to MX4000W 9 The Media Status of 3rd Cassette N A to MX4000W 10 The Media Status of 4th Cassette N A to MX4000W 11 1st Cassette Remaining notes Denomination e g if 1000 no...

Page 60: ...NFIGURATION F1 SETTLEMENT F2 CUSTOMER SETUP F3 JOURNAL F4 SYSTEM SETUP F5 REPORT F6 HOST SETUP F7 DIAGNOSTICS F8 TRANSACTION SETUP In order to move to the in service mode press the 1 or CANCEL key in...

Page 61: ...INE TYPE TCP IP DIAL UP MESSAGE FORMAT STANDARD1 STANDARD2 STANDARD3 EPS TERMINAL ID 1234567 ERROR CODE 00000 00 STATUS CST1 Remaining Notes BILLS COUNT 1047 10 N A CST2 Remaining Notes BILLS COUNT 18...

Page 62: ...5 24 CST3 Media Status MISSING NORMAL LOW EMPTY FULL Not Available to MX4000W CST4 Media Status N A Not Available to MX4000W REJECT REJECT COUNT CDU 0 Card OK ERROR Pinpad OK ERROR Cash Dispenser OK E...

Page 63: ...operate the related function To go back to the previous screen press the CANCEL key in pinpad 1 ADD CASH Go to the next screen 2 DAY TOTAL Do settlement with host After settlement clear transaction in...

Page 64: ...o bottom Input the note count you want to add and press the ENTER key in the pinpad If you completed the all cassettes you have to press APPLY button to make the value changed NOTE The total note coun...

Page 65: ...0000 This may be useful if you switch processing or switch Terminal ID numbers and want to keep new records 3 PRINT JOURNAL The PRINT JOURNAL function is used to print out all the journals which have...

Page 66: ...urnal record will be displayed on the screen Use PREV or NEXT button to show just one data before or after and PREV 50 or NEXT 50 button are for data before 50 or after 50 EA If you use MOVE FIRST or...

Page 67: ...he index is valid 5 4 2 PRINT LAST X The PRINT LAST X function is used to print out recent journal data If you want to print recent journal data enter the count of data you want on JOURNAL main screen...

Page 68: ...on the screen as depicted as below 5 5 REPORT This report menu consists of 5 sub menus ERROR CODE ERROR SUMMARY SW VERSION PRINT ALL SETUP and REJECT ANALYSIS You can print out all information regardi...

Page 69: ...PREV NEXT buttons are to navigate previous and next error codes one by one and PREV 10 NEXT 10 are to do by 10 EA MOVE FIRST MOVE LAST buttons are to go to the first error code and the last one PRINT...

Page 70: ...ROR CODE You can search a specific error code if that exists In order to use the function please input the specific error code in the field and select OK button If there is no result in database INVAL...

Page 71: ...MX 4000W 5 Operator Function 5 33 5 5 2 SW VERSION This menu shows each software version Each versions will be displayed APPLICATION CDU EP CDU SP SPR EP SPR SP MCU EP MCU SP and etc...

Page 72: ...URRENT BILLS SERIAL NUMBER SPEAKER VOLUME HOST MODEM INITIAL STRING RMS MODEM INITIALI STRING 8 SYSTEM SETUP LANGUAGE MODE WELCOME MESSAGE INFO RECEIPT HEADER TAIL INFO RECEIPT ADDRESS PHONE INFO OPTI...

Page 73: ...le when SSL MODE is set as ENABLE 8 VERSION INFORMATION AP SP EP VERSION CURRENT CASSETTE REJECT CURRENT BILLS SERIAL NUMBER SPEAKER VOLUME ATM IP OPTION 9 SYSTEM SETUP LANGUAGE MODE WELCOME MESSAGE I...

Page 74: ...MX 4000W 5 Operator Function 5 36 HOST ADDRESS INFO HEALTH CHECK OPTION AUTO DAY TOTAL OPTION RMS OPTION MASTER KEY INFO...

Page 75: ...of times they occurred You can print these errors PREV NEXT buttons are to navigate previous and next pages and PRINT button prints all of error code history CLEAR button erases the history stacked in...

Page 76: ...displays 01 01 2000 00 00 00 in ATM machines which have never done the CLEAR function Caution After selecting CLEAR button as depicted as above If there is the error code about Reject Box is full in t...

Page 77: ...enus INITIALIZE RECEIPT PRINTER CASH DISPENSER MODEM or TCP IP CARD SCAN AUXILIARY UNIT and AGING Please press each button on this menu to go to next screen or to operate the related function To go ba...

Page 78: ...IPT PRINTER CASH DISPENSER and MODEM CASE 1 If you input test count 0 the test count will be UNLIMIT 2 If you input test count 10 the test will perform 10 times 3 If you cancel a test and then perform...

Page 79: ...r code Confirm the detailed error description in the ERROR CODE of REPORT MENU Accessing the RECEIPT PRINTER 1 Select DIAGNOSTICS in the OPERATOR FUNCTION 2 Select the RECEIPT PRINTER in the DIAGNOSTI...

Page 80: ...dem for any errors Input the desired PHONE NUMBER then press ENTER Key for TEST DIAL This function is used to check the function of the modem dial Accessing the MODEM 1 Select DIAGNOSTICS in the OPERA...

Page 81: ...ors Input the desired HOST ADDRESS HOST PORT SSL OPTION and SSL VERSION then select CONNECT for line test This function is used to check the function of the TCP IP Accessing the TCP IP 1 Select DIAGNO...

Page 82: ...nction of testing the magnetic stripe reader and the card itself Accessing the CARD SCAN 1 Select DIAGNOSTICS in the OPERATOR FUNCTION 2 Select CARD SCAN in the DIAGNOSTICS menu And if the display is...

Page 83: ...nd IC reader Accessing the CARD SCAN AND IC TEST 1 Select DIAGNOSTICS in the OPERATOR FUNCTION 2 Select CARD SCAN OR IC TEST in the DIAGNOSTICS menu And if the display is ready please insert and remov...

Page 84: ...ator Function 5 46 5 6 6 AUXILIARY UNIT This AUXILIARY UNIT contains SENSOR and FLICKER Please press each button on this menu to go to the next screen To go back to the previous screen press the CANCE...

Page 85: ...as the function of testing if all the sensors are in proper working condition The sensors are tested by turning the sensors on and off Accessing the SENSOR 1 Select DIAGNOSTICS in the OPERATOR FUNCTIO...

Page 86: ...l be displayed as GREEN COLOR And if any sensor detects an object or is abnormal the sensor will be displayed as RED COLOR Moreover if any sensor doesn t exist the sensor will not be displayed The scr...

Page 87: ...ensor will be displayed as GREEN COLOR And if any sensor detects an object or is abnormal the sensor will be displayed as RED COLOR Moreover if any sensor doesn t exist the sensor will not be displaye...

Page 88: ...KING To go back to the previous screen press the CANCEL key in pinpad In MX4000W there are no flickers attached to SPR MCU So N A would be displayed on the screen corresponding to the blank of SPR MCU...

Page 89: ...n each or ALL FLICKER 5 6 7 AGING The AGING function is only used at the factory Accessing the AGING 1 Select DIAGNOSTICS in the OPERATOR FUNCTION 2 Select AGING in the DIAGNOSTICS menu 3 All units wi...

Page 90: ...ION 2 Select ANTI SKIMMING in the DIAGNOSTICS menu And if the display is ready the screen would show you what is going on inside anti skimming board 3 INITIALIZE button will make the anti skimming boa...

Page 91: ...DE ADVERTISEMENT STANDARD3 OPTION and SELECT PROCESSOR Please press each button on this menu to go to the next screen To go back to the previous screen press the CANCEL key in pinpad STANDARD 3 NOTE S...

Page 92: ...u press the RECEIPT HEADER button the current display will be changed into the RECEIPT HEADER And you can set the receipt header message in the RECEIPT If you press the RECEIPT TAIL button the current...

Page 93: ...tion 5 55 Refer to figure of the Sample Receipt below for the location of the messages The default receipt format will not include any messages Spanish transactions will be printed in English Location...

Page 94: ...56 5 7 1 1 WELCOME MESSAGE The WELCOME MESSAGE function is used to edit the welcome text Please input the welcome message in the field and select OK button If it succeeded OPERATION SUCCESSFUL display...

Page 95: ...eipt header in the field and select OK button If it succeeded OPERATION SUCCESSFUL displays Function Key Type Touch Type 5 7 1 3 RECEIPT TAIL The RECEIPT TAIL function is used to edit the message at t...

Page 96: ...BER The RECEIPT ADDRESS PHONE NUMBER function is used to edit the message at the address phone number of receipt Please input the receipt address phone number in the field and select OK button If it s...

Page 97: ...transaction with the given BIN code ATM doesn t request any additional fee However it is necessary to confirm whether it would be uses or not You can input and edit it by using such as ADD DELETE EDI...

Page 98: ...w the BIN LIST This function support additional 3 000 BIN LIST exclusive of the basic 20 BIN LIST Use PREV or NEXT button to show BIN LIST before or after You can change EXTENDED BIN LIST via FILE UPD...

Page 99: ...CASHING ACCOUNTS SELECT RECEIPT and PRE DIALING Please press each button on this menu to go to next screen To go back to the previous screen press the CANCEL Key in pinpad NOTE 1 CHECK CASHING is disp...

Page 100: ...MX 4000W 5 Operator Function 5 62 5 7 3 1 MOD 10 CHECK MOD 10 CHECK is to check the card data s validation Please press EN DISABLE button to set up MOD 10 CHECK...

Page 101: ...s enabled the screen with which a customer can check his her balance will be inserted into the normal transaction flow Please press EN DISABLE button to set up BALANCE AT START and CONTINUE EN DISABLE...

Page 102: ...s one of the options of the Value Added Service which exchanges checks for cash To use the function you should call technical support The certification screen will appear if you didn t certified CERTI...

Page 103: ...CCOUNTS is to set up the accounts which is used on transaction You can see CHECKING ACCOUNT SAVINGS ACCOUNT and CREDIT CARD ACCOUNT however only CREDIT CARD ACCOUNT can be set up Please press CREDIT C...

Page 104: ...s ENABLED the ATM MACHINE will show the screen which a customer can select whether printing the receipt after a transaction or not Please press EN DISABLE button to set up SELECT RECEIPT If SELECT REC...

Page 105: ...mprove the performance speed of transaction by making a connection to the host server earlier than normal Please press EN DISABLE button to set up PRE DIALING and one of three buttons AFTER CARD ATER...

Page 106: ...card reader support IC transaction So to set the IC card transaction EMV up there is the EMV button in OPTIONAL FUNCTION1 screen as depicted as below If a supervisor of an ATM pushes or touches EMV bu...

Page 107: ...5 69 5 7 3 7 1 AID LIST If a supervisor of an ATM pushes or touches AID LIST button the screen would be changed into the one as depicted as below The AID is the abbreviation of Application ID and it...

Page 108: ...MX 4000W 5 Operator Function 5 70 5 7 4 OPTIONAL FUNCTION2 OPTIONAL FUNCTION2 menu contains DEVICE OPTION and SCREEN SERVICES To go back to the previous screen press the CANCEL Key in pinpad...

Page 109: ...TION Please press each button on this menu to set up items To go back to the previous screen press the CANCEL Key in pinpad 5 7 4 2 SCREEN SERVICES SCREEN SERVICES menu contains CHANGE BACKGROUND and...

Page 110: ...screens Please press EN DISABLE button on this menu to set up for CHANGE BACKGROUND To go back to the previous screen press the CANCEL Key in pinpad DISABLED ENABLED The change background image can b...

Page 111: ...n Please press SCREEN n EN DISABLE button to set up SCREEN n 5 7 4 2 2 DEFAULT SCREEN DEFAULT SCREEN function provides SIX different Background screens You can set up only one screen on the six scree...

Page 112: ...Function 5 74 5 7 4 2 3 NOTICE NOTICE menu contains TITLE and MESSAGE You can set up TITLE 1 line 30 column and MESSAGE 3 line 40 column If you set up NOTICE ENABLE ATM will be displayed notice inform...

Page 113: ...f the data of card contains BIN number that was entered during installation the surcharge warning message will not be displayed When the SURCHARGE MODE is enabled the SURCHARGE OWNER AMOUNT and SURCHA...

Page 114: ...6 5 7 5 1 SURCHARGE OWNER The SURCHARGE OWNER function is used to edit the surcharge owner Please input the surcharge owner in the field and select OK button If it succeeded OPERATION SUCCESSFUL displ...

Page 115: ...MODE 2 PERCENTAGE Set PERCENTAGE 3 WARNING MANNER Set whether to use maximum value or minimum value between PERCENTAGE and SURCHARGE AMOUNT GREATER Maximum value LESSER Minimum value 4 LOCATION Set s...

Page 116: ...4000W 5 Operator Function 5 78 5 7 6 ADVERTISEMENT ADVERTISEMENT function provides COUPON WELCOIME ADVERTISEMENT and TRANSACTION ADVERTISEMENT Please press each button on this menu to go to next scre...

Page 117: ...ANCED COUPON If you set the BASIC COUPON and select COUPON SETTING button BASIC COUPON setting screen will be displayed BASIC COUPON supports 2line 39column ENHANCED COUPON supports 16line 39column If...

Page 118: ...ASIC COUPON SETTING Please press each button on this menu to go to next screen 5 7 6 1 1 2 BASIC COUPON n Please press BASIC COUPON n EN DISABLE button to set up BASIC COUPON n Please press COUPON n T...

Page 119: ...81 5 7 6 1 1 3 COUPON n TEXT The COUPON n TEXT function is used to edit the coupon n text Please input the welcome message in the field and select OK button If it succeeded OPERATION SUCCESSFUL displa...

Page 120: ...r NOT USE Please press each button on this menu to go to next screen 5 7 6 1 2 2 ENHANCED COUPON n Please press ENHANCED COUPON n OPTION button to set up NOT USE ALWAYS and USE TIME START TIME and END...

Page 121: ...7 6 1 2 3 ENHANCED COUPON n TEXT The ENHANCED COUPON n TEXT function is used to edit the coupon n text Please input the welcome message in the field and select OK button If it succeeded OPERATION SUC...

Page 122: ...MX 4000W 5 Operator Function 5 84 Touch Type...

Page 123: ...press the TIMER button you can change the advertisement display timer and the range is between 5 and 30 in welcome screen Please press each button on this menu to go to next screen The welcome adverti...

Page 124: ...on provides SIX different screens If you press the TIMER button you can change the advertisement display timer and the range is between 5 and 30 in welcome screen Please press each button on this menu...

Page 125: ...MX 4000W 5 Operator Function 5 87 5 7 6 3 1 SCREEN n Please press SCREEN n EN DISABLE button to set up SCREEN n...

Page 126: ...information when Triton message is selected 1 STATUS MONITORING function is to decide whether status monitoring field in message is sent or not 2 COMMUNICATION HEADER function is to decide whether co...

Page 127: ...5 7 7 1 COMMUNICATION ID The COMMUNICATION ID function is used to edit the communication id Please input the communication id in the field and select OK button If it succeeded OPERATION SUCCESSFUL dis...

Page 128: ...is used to get the additional information when Triton message is selected 1 TERMINAL STATUS function is to decide whether terminal status field in message is sent or not 2 HOST ERROR function is to de...

Page 129: ...LECT PROCESSOR menu contains COMMUNICATION MESSAGE FORMAT EOT ENQ OPTION TCP IP TYPE and REVERSAL RETRY COUNT NOTE 1 EOT ENQ OPTION is displayed only if the Network is Dial up or TCP IP Type is VISA F...

Page 130: ...Host Select DIALUP or TCP IP In case of setting up DIALUP communicate with host using modem And in case of setting up TCP IP communicate with host using LAN NOTE In case of selecting IN SERVICE on OP...

Page 131: ...MX 4000W 5 Operator Function 5 93 5 7 9 2 EOT ENQ OPTION EOT ENQ OPTION contains GENERAL EOT OPTIONAL NO EOT REQUIRED and NO ENQ REQUIRED functions You can select one of these options...

Page 132: ...ype to communicate with a data processing company or bank in this menu STANDARD1 STANDARD2 STANDARD3 and EPS If STANDARD3 is selected STANDARD3 OPTION button is displayed on the CUSTOMER SETUP Screen...

Page 133: ...can decide whether ENABLE or DISABLE about SSL OPTION There are three kind of TCP IP type in this TCP IP COMMUNICATION menu STANDARD TCP IP VISA FRAMED TCP IP and ACK CONTROLLED TCP IP TCP IP TYPE scr...

Page 134: ...d by host to recognize the other side in communicating with each other is the method for secure transaction If a owner of ATM want to use the certificate issued by a host what he she have to do is to...

Page 135: ...et the try count of reversal transaction CURRENT REVERSAL RETRY COUNT displays count of current setting value You can enter the count and then press ENTER or CONFIRM if you want to change try count of...

Page 136: ...ODEM PARAMETERS TERMINAL IP DEVICE SETUP LANGUAGE EN DISABLE and SYSTEM CONTROL Please press each button on this menu to go to next screen To go back to the previous screen press the CANCEL key in pin...

Page 137: ...ess each menu the cursor will be positioned and you can change the value This value is saved by pressing APPLY key on the other hand to go back to the previous screen press the CANCEL key in pinpad 5...

Page 138: ...to DISABLE or DISABLE to ENABLE In case of DHCP is disabled IP ADDRESS SUBNET MASK GATEWAY and DNS buttons will be displayed If DHCP value is ENABLE ATM uses DYNAMIC IP to connect to host Otherwise AT...

Page 139: ...displayed in screen There are three types of language ENGLISH SPANISH FRENCH You can change default language pressing DEFAULT LANGUAGE SELECT button If you press each EN DISABLE button one of ENABLE D...

Page 140: ...three passwords OPERATOR PASSWORD SERVICE PASSWORD and MASTER PASSWORD 5 8 5 1 OPERATOR PASSWORD This menu enables you to change current operator password as new one To change the current password yo...

Page 141: ...word you should input the proper one in current password field The factory default value of service password is 222222 5 8 5 3 MASTER PASSWORD This menu enables you to change current master password a...

Page 142: ...ST INITIAL STRING and RMS INITIAL STRING functions are used to edit the modem initial string when the special circumstance is required by a nonstandard modem initial string Before editing the initial...

Page 143: ...ial string in the field and select OK button If it succeeded OPERATION SUCCESSFUL displays Function Key Type Touch Type 5 8 6 2 RMS INITIAL STRING The RMS INITIAL STRING function is used to edit the r...

Page 144: ...en NOTE When you change CDU Setup Information contact the service personnel NOTE When you want to set CDU in MX4000W there is no button named as CDU setup This is because there is only one cassette in...

Page 145: ...ttons COUNTRY CDU TYPE and CASSETTE VOLUME Then the CDU SETUP INFORMATION will be changed If you changed the information correctly press the EXECUTE button to APPLY 1 COUNTRY USA CANADA KOREA CHINA JA...

Page 146: ...ADER SETUP In CARD READER SETUP you can select CARD READER NH DIP Type MAGTEK DIP Type SANKYO DIP Type in the screen as shown as below If you choose SANKYO DIP type card reader button the hidden butto...

Page 147: ...er 3 TIME THRESHOLD Used to determine the time interval when an obstacle is attached to card reader For example if the value of TIME THRESHOLD is set as 10 seconds after 10 seconds from the time when...

Page 148: ...USB slot before pressing the button When BACKUP ALL JOURNALS TO USB BACKUP JOURNAL BY DATE TO USB or BACKUP LOG TO USB button is selected this data will be sent into USB flash drive When SOFTWARE UPD...

Page 149: ...you press the YES button the ATM will restart 5 8 8 2 BACKUP JOURNAL BY DATE TO USB Input the START DATE and END DATE using FROM and TO buttons And press the SEARCH button Then the journal date betwe...

Page 150: ...CLEAR SETTING This will delete all programmed parameters and make all information including passwords to the default settings This does NOT include the master keys which are stored in EPP denomination...

Page 151: ...g some manipulations in NH2700 or NH2700T there are no buttons as above This is because only in NH1800SE and MX4000W there is necessity to select the type of machine It means that S W itself can t dis...

Page 152: ...nd AUTO DAY TOTAL TCP IP This host setup menu contains KEY MANAGEMENT HOST ADDRESS TERMINAL ID HEALTH CHECK MESSAGE REMOTE MONITOR ROUTING ID and AUTO DAY TOTAL Pressing function key beside menu butto...

Page 153: ...s 128K START SCREEN Enter the PASSWORD 1 and PASSWORD 2 to execute KEY MANAGEMENT Default PASSWORD 1 is 000000 And default PASSWPRD 2 is 000000 as well If you enter PASSWORD 1 and PASSWORD 2 correctly...

Page 154: ...elect the KEY MANAGEMENT in the HOST SETUP menu 3 Select the KEY MODE in the KEY MANAGEMENT menu Change the KEY MODE 5 9 1 2 KEY INDEX The KEY INDEX function is used to set the KEY INDEX The range is...

Page 155: ...____ means it is in empty state The authorized people can verify the injected key s with this menu after key injection Accessing the CHECK MASTER KEY 1 Select the HOST SETUP in the OPERATOR FUNCTION m...

Page 156: ...8 5 9 1 4 EDIT KEY The EDIT KEY function is used to enter the Master Key Unique Key and Mac Key The authorized people by bank or DP will enter the Key s with this menu KEY MODE DES TDES DUAL MASTER KE...

Page 157: ...MODE UNIQUE KEY DES UNIQUE KEY TDES KEY MODE UNIQUE KEY MAC Accessing the EDIT KEY 1 Select the HOST SETUP in the OPERATOR FUNCTION menu 2 Select the KEY MANAGEMENT in the HOST SETUP menu 3 Select th...

Page 158: ...after confirming the check sum NOTE You have to input the SAME KEY INDEX for MASTER KEY PART A and MASTER KEY PART B B HOW TO EDIT UNIQUE KEY 1 Press UNIQUE KEY PART A button 2 Enter the UNIQUE KEY I...

Page 159: ...C KEY PART A the CHECK SUM will be displayed Press ENTER after confirming the check sum 6 Press MAC KEY PART B button 7 Enter the MAC KEY INDEX 8 Enter the MAC KEY PART B 9 Verify the MAC KEY PART B 1...

Page 160: ...tion 5 122 5 9 2 KEY MANAGEMENT EPP is 512K 5 9 2 1 ENTER MASTER KEY START SCREEN If you select KEY MANAGEMENT in HOST SETUP screen you will see the one as same as below STANDARD 1 RKT SUPPORTED STAND...

Page 161: ...as depicted as above you will see the screen as same as below to confirm whether you want to enter the screen for implanting master keys or not Enter the PASSWORD 1 and PASSWORD 2 to execute KEY MANA...

Page 162: ...MX 4000W 5 Operator Function 5 124 If you enter PASSWORD 1 and PASSWORD 2 correctly the main screen of KEY MANAGEMENT will be displayed as below...

Page 163: ...are 8 elements and these are used to support Remote Key Transfer RKT each The 6 elements from Top one EPP Serial Number should be needed to implement the environment of RKT 5 9 2 1 2KEY MODE The KEY M...

Page 164: ...3 CHECK KEY The CHECK KEY function is used to display the check sum of all injected Keys The key which is displayed as _______ means it is in empty state The authorized people can verify the injected...

Page 165: ...nction is used to enter the Master Key Unique Key and Mac Key The authorized people by bank or DP will enter the Key s with this menu If you choose MASTER KEY TRIPLE which is used to encrypt the Perso...

Page 166: ...0W 5 Operator Function 5 128 5 9 2 1 4 1 EDIT MASTERK3 If you select the button of MASTERK3 you will see the screen as depicted as below If you choose YES button you will see the screen as depicted as...

Page 167: ...see the screen as depicted as below If entering the first part 32 digit master key is successful you will see the screen as depicted as below In this screen if you want to import the first part 32 di...

Page 168: ...o import two master keys can be summarized as below SUMMARY FOR IMPORTING 2 DIFFERENT PIN MASTER KEYS 1 Select the HOST SETUP in the OPERATOR FUNCTION menu 2 Select the KEY MANAGEMENT in the HOST SETU...

Page 169: ...rong you will see the screen as depicted as below 5 9 2 1 4 3 EDIT MACK3 Editing MAC MASTER KEYS is same to editing PIN MASTER KEYS But if user choose TDES by KEY MODE button there is no need to impor...

Page 170: ...Function 5 132 For Example if a owner of ATM select TDES MAC 7 mode the screen as depicted as below will be shown on the screen And if you choose MAC MASTER KEY SINGLE button you will see the screen a...

Page 171: ...CHANGE PASSWORD If you want to change the password for entering KEY MANAGEMENT you can do that by just selecting change password in KEY MANAGEMENT screen If you push or touch the CHANGE PASSWORD butto...

Page 172: ...ECEIVING MASTER KEY he she can do that by just selecting KEY CONFIG DOWNLOAD on the KEY MANAGEMENT screen as depicted as 5 9 2 1 explained before After selecting it the screen as below would appear If...

Page 173: ...r First of all this RKT menu can only appear in the case of user s selecting the message format of STANDARD1 So do not be embarrassed at seeing no appearance of RKT menu If RKT EN DISABLE is set as EN...

Page 174: ...one number of host can be input You can input character number and special symbol up to 1 20 digits by using or This function is used to enter the primary phone number and the back up phone number of...

Page 175: ...NUMBER 1 HOST ADDRESS 2 and PORT NUMBER 2 Press PORT NUMBER 1 and PORT NUMBER 2 buttons and then the values can be input on this screen These values can be saved by pressing ENTER key HOST ADDRESS 1 a...

Page 176: ...ddress 1 in the field and select OK button If it succeeded OPERATION SUCCESSFUL displays Function Key Type Touch Type 5 9 4 2 HOST ADDRESS 2 The HOST ADDRESS 2 function is used to edit the host addres...

Page 177: ...he terminal id number of ATM Please input the terminal id in the field and select OK button If it succeeded OPERATION SUCCESSFUL displays Host will identify ATM by looking at terminal ID Terminal ID w...

Page 178: ...either ENABLE or DISABLE can be selected ATM sends its status periodically to the host when HOST SEND is set up to Enable The interval is dependent on SEND INTERVAL If you press SEND INTERVAL button...

Page 179: ...ent System RMS 1 RMS EN DISABLE function is used to connect to the RMS mode to enable or to disable The default option is ENABLE 2 RMS STATUS SEND EN DISABLE function is used to send the status messag...

Page 180: ...7 1 RMS EN DISABLE DIALUP Display which is to set the RMS RING COUNT for the reception on standby of the ATM TCP IP Display which is to set the RMS LISTENING PORT for the reception on standby of the...

Page 181: ...D Display whether RMS STATUS SEND function is ENABLE or DISABLE Set the value using EN DISABLE button 2 INTERVAL Display RMS STATUS SEND cycle unit hours Set the value using INTERVAL button Input the...

Page 182: ...the number from 1 to 24 3 URL EN DISABLE Display whether to use URL or IP ADDRESS If the value is ENABLE that means the ATM uses URL ADDRESS Set the value using URL EN DISABLE button 4 RMS ADDRESS Di...

Page 183: ...on 5 145 5 9 7 2 1 RMS ADDRESS The RMS ADDRESS function is used to edit the rms address Please input the rms address in the field and select OK button If it succeeded OPERATION SUCCESSFUL displays Fun...

Page 184: ...ber of ATM Routing ID refers to the Bank ID This field is contained to STANDARD 1 STANDARD 2 and EPS format Please input the routing id in the field and select OK button If it succeeded OPERATION SUCC...

Page 185: ...e same time your day s balance should match the host This information will appear as a journal record so you will need to access your journal to print or view the totals 1 EN DISABLE Display whether A...

Page 186: ...t must be a multiple of denomination And the maximum dispensed count a transaction must not be over a total of 40 notes eg You can t input amount over 4000 on DISPENSE LIMIT if the denomination is set...

Page 187: ...set the cash amount which is to be displayed on the FAST CASH screen The maximum amount must be less than the DISPENSE LIMIT You can set 6 kinds of values which are frequently requested by customer us...

Page 188: ...ing all the information of NVRAM the information of currency would be deleted So you must set the currency again as 10 20 50 100 200 If there is no information of currency the screen will display erro...

Page 189: ...f you press each menu SETTLEMENT JOURNAL REPORT DIAGNOSTICS CUSTOMER SETUP SYSTEM SETUP HOST SETUP or TRANSACTION SETUP then it will enter each sub menu 5 12 QUICK REPLENISH This menu provides conveni...

Page 190: ...ction 5 152 5 12 1 DAY TOTAL CASSETTE TOTAL It will perform DAY TOTAL and CASSETTE TOTAL first 1 DAY TOTAL Do settlement with host After settlement clear transaction information 2 CASSETTE TOTAL Clear...

Page 191: ...ount Cassette numbers are designated from top to bottom Input the note count you want to add and press the ENTER key in the pinpad If you completed the all cassettes you have to press APPLY button to...

Page 192: ...u consists of NETWORK SETUP MESSAGE FORMAT SETUP TERMINAL ID SETUP PASSWORD SETUP and RESULT CONFIGURATION 5 13 1 TCP IP This chapter shows how to configure for TCP IP Setup Information 5 13 1 1 COMMU...

Page 193: ...NABLE or DISABLE about SSL OPTION There are three kind of TCP IP type in this TCP IP COMMUNICATION menu STANDARD TCP IP VISA FRAMED TCP IP and ACK CONTROLLED TCP IP The screen except for USA NOTE When...

Page 194: ...can select one of these options 5 13 1 4 HOST ADDRESS HOST ADDRESS contains URL EN DISABLE HOST ADDRESS 1 and PORT NUMBER 1 Press PORT NUMBER 1 button and then the values can be input on this screen...

Page 195: ...DHCP value to DISABLE and press NEXT it goes to TERMINAL IP SETUP Screen NOTE When you press NEXT button if you configured DHCP to DISABLE then it goes to Section No 5 13 1 6 If not then it goes to Se...

Page 196: ...rocessing company or bank in this menu STANDARD1 STANDARD2 STANDARD3 and EPS STANDARD 1 is a HYOSUNG message type and STANDARD 2 is a CSP200 message type STANDARD 3 is Triton 9600 message type and EPS...

Page 197: ...8 ROUTING ID The ROUTING ID function is used to edit the Routing ID Number of ATM Routing ID refers to the Bank ID This field is contained to STANDARD 1 STANDARD 2 and EPS format NOTE When you press N...

Page 198: ...l information when Triton message is selected 1 STATUS MONITORING function is to decide whether status monitoring field in message is sent or not 2 COMMUNICATION HEADER function is to decide whether c...

Page 199: ...looking at terminal ID Terminal ID will be included in host message and will be printed on the receipt 5 13 1 11 PASSWORD SETUP MASTER PASSWORD This menu enables you to change current master password...

Page 200: ...MX 4000W 5 Operator Function 5 162 5 13 1 12 RESULT After performing QUICK CONFIGURATION the result will be shown as below...

Page 201: ...on 5 13 2 1 COMMUNICATION This is to set up a type of line to communicate with Host Select DIALUP In case of setting up DIALUP communicate with host using modem 5 13 2 2 EOT ENQ OPTION EOT ENQ OPTION...

Page 202: ...during communicating with Host You can select one of message type to communicate with a data processing company or bank in this menu STANDARD1 STANDARD2 STANDARD3 and EPS STANDARD 1 is a HYOSUNG mess...

Page 203: ...5 ROUTING ID The ROUTING ID function is used to edit the Routing ID Number of ATM Routing ID refers to the Bank ID This field is contained to STANDARD 1 STANDARD 2 and EPS format NOTE When you press N...

Page 204: ...l information when Triton message is selected 1 STATUS MONITORING function is to decide whether status monitoring field in message is sent or not 2 COMMUNICATION HEADER function is to decide whether c...

Page 205: ...looking at terminal ID Terminal ID will be included in host message and will be printed on the receipt 5 13 2 8 PASSWORD SETUP MASTER PASSWORD This menu enables you to change current master password a...

Page 206: ...MX 4000W 5 Operator Function 5 168 5 13 2 9 RESULT After performing QUICK CONFIGURATION the result will be shown as below...

Page 207: ...MX 4000W 6 Installation 6 1 Chapter 6 Installation...

Page 208: ...between 25 RH 85 Non Condensed 3 Avoid locations where intense direct light is reflected off the LCD screen 4 Avoid locations where strong static electricity can occur 5 Avoid placing the product nex...

Page 209: ...MX 4000W 6 Installation 6 3 ATM Dimension Plan View ATM Dimension Side View...

Page 210: ...is describing the areas required for installing and servicing the MX 4000W NOTE All the unit in the dimension is mm and is inch scale Hyousng recommends it is more convenient for your service personne...

Page 211: ...low for information on the dimensions of out box including two MX 4000W ATMs 1 760mm 29 92 2 920mm 36 22 3 840mm 33 07 NOTE 1 The dimensions of a boxed MX 4000W ATM are 620x770x425mm 24 41x30 31x16 73...

Page 212: ...d the packaging materials until you have verified any shipping damage claim Contact your distributor immediately if you see any shipping damage Store the box in a safe place to re use or discard of ap...

Page 213: ...ent damage can occur if the machine is not properly secured 1 Unlock the key lock and press the Push_End button to open the front door 2 Take out the cash dispenser unit by pulling it out and separate...

Page 214: ...MX 4000W 6 Installation 6 8 Attaching the mounting frame bracket separated from the ATM...

Page 215: ...MX 4000W 6 Installation 6 9 Attaching the mounting frame bracket using the hardware e g shank studs and so on...

Page 216: ...MX 4000W 6 Installation 6 10 To help meet ADA guidelines it is recommended that the bottom of the mounting frame bracket is 1m 39 37inch off the floor...

Page 217: ...MX 4000W 6 Installation 6 11 Hanging the ATM on the mounting frame bracket...

Page 218: ...MX 4000W 6 Installation 6 12 Hanging the ATM on the mounting frame bracket and fastening the screws 6ea...

Page 219: ...LAN cable from the ATM To take the power cable and LAN cable out of the ATM separate the bracket on the bottom inside the ATM After taking them out place the bracket on its original position Power LA...

Page 220: ...MX 4000W 6 Installation 6 14 The external appearance after the completion of installation...

Page 221: ...MX 4000W 7 Appendix 7 1 Chapter 7 Appendix...

Page 222: ...00 IC CARD ONLINE DATA ERROR 9730300 IC CARD ERROR 97913XX DEV_MCU Time over Error Code 1 Reboot ATM 2 Call your attendant 97923XX DEV_MCU FATALERROR WARNING 1 Reboot ATM 2 Call your attendant 9799301...

Page 223: ...ling thread is terminated 1 Reboot ATM 2 Call your attendant 93A560 0 Exception is occurred 1 Reboot ATM 2 Call your attendant 93A950 0 Fail to connect ESU or setting fail Check the connect status of...

Page 224: ...0 IC Card is not activated Call your attendant 3106600 IC Card returned ATR which is not supported ISO IEC7816 3 Call your attendant 3106900 IC Card returned ATR which does not match EMV2000 V4 0 Call...

Page 225: ...tion failure 1 Power Off On 2 Check DIP MCR 3 Check cable connection Receipt Printer Error Code Description Trouble shooting 9721000 Software Error System Reboot 9722010 Serial Port Open fail Communic...

Page 226: ...V008 Abnormal Note Management Flow Processing Error 4V009 Rejecting the Note Suspected as Ejected 4V00B Detecting Notes on the Path Before Start of Pick up 4V00C Too Many Pick up Events During Dispens...

Page 227: ...ispense Serial Number or Identifiaction Number of Dispense Command in case of the same value of Serial 4V01E ACK Message was not return from host after dispenser transmit response 4V01F Detect Notes i...

Page 228: ...Check3 Sensor is Always On 4V038 CST_IN3 Sensor is Always On 4V039 Path4 Sensor is Always On 4V03A Check4 Sensor is Always On 4V03B CST_IN4 Sensor is Always On 4V040 Path1 Sensor is Always Off 4V041...

Page 229: ...sor failure in the Cash Cassette4 40047 Not Detecting Cash Cassette1 before Start or for Operation 4005B Not Detecting Cash Cassette2 before Start or for Operation 4009F Not Detecting Cash Cassette3 b...

Page 230: ...n Cassette 4 Check Sensor or Path 4 4V089 Detect Note in Sonar Sensor before pick up 4V08A Detect Note in Diverter Sensor before pick up 4V08B Detect Note in Exite Sensor before pick up 4V08C Detect N...

Page 231: ...on the specified address are currently in use 1 Check modem cable 2 Contact to technician support team D030400 The disable address parameter contains dialing control characters that are not processed...

Page 232: ...01031 Failed to read Register of EPP Reboot ATM 9701040 Failed to produce Thread of EPP Reboot ATM 9701060 Failed to create buffer Reboot ATM 9701111 BCC error of EPP Check BCC logic of EPP 9701151 EP...

Page 233: ...1D6 Invalid Media Area size is larger than media size 1 Reboot ATM 2 Call your attendant 97221D7 Invalid Media Size of Media Name is exceeded to 2048 bytes totally 1 Reboot ATM 2 Call your attendant 9...

Page 234: ...OR WARNING 1 Reboot ATM 2 Call your attendant 97926XX DEV_PBM FATALERROR WARNING 1 Reboot ATM 2 Call your attendant 97928XX DEV_PIN FATALERROR WARNING 1 Reboot ATM 2 Call your attendant 9792AXX DEV_FN...

Page 235: ...nied by host D000700 INSUFFICIENT FUNDS Transaction was denied by host D000800 INELIGIBLE TRANSACTION Transaction was denied by host D000900 INELIGIBLE ACCOUNT Transaction was denied by host D001000 D...

Page 236: ...on from the host and try again Try Balance Inquiry D005200 No Checking Account Check the transaction from the host and try again D005300 No Savings Account Check the transaction from the host and try...

Page 237: ...inal ID mismatch Check the terminal setting from the host D009700 Response Type mismatch Reversal Check the terminal setting from the host D009800 Response Type mismatch Day Close Check the terminal s...

Page 238: ...al setting from the host D00A700 FS out after total surcharge amount Check the terminal setting from the host D00A800 FS out after config surcharge amount Check the terminal setting from the host D00A...

Page 239: ...phone company D120000 Transmission error Failed to receive the whole data within 5 seconds after requesting the modem to send the data 1 Check modem and modem cable connection 2 Contact telephone comp...

Page 240: ...onse from host for 60 seconds 1 Check modem and modem cable connection 2 Contact telephone company D160100 Disconnected by Bad Address 1 Check modem and modem cable connection 2 Contact telephone comp...

Page 241: ...EOT from HOST Check telephone line connection Test Modem Check host D230000 No response from Host Dialing time out to Host Check telephone line connection Test Modem Check phone number D250000 Cannot...

Page 242: ...roperly set Surcharge Amount Enter surcharge amount required F000400 Parameter is not properly set Adver Text refreshing timer Enter Ad text refresh timer F000500 Parameter is not properly set Adverti...

Page 243: ...umber required F001600 Default master password was not changed F001F00 Machine serial number is not set Check serial number 2 Set serial number F002F00 Host type is not set Check host type 2 Set host...

Page 244: ...shooting POWERAB UPS ABNORMAL Check UPS POWERAC POWER OUT OR AC OFF Check AC power status and environment POWERBA BATTERY LOW 1 Check AC power status and environment 2 Check UPS SDN0100 Service Panel...

Page 245: ...sending message from ATM to Host procedure number is 3 4 5 When receiving transaction success message from Host procedure number is 5 5 6 After confirming notes during withdrawal procedure number is...

Page 246: ...he NVRAM such as journal and configuration data To clear all of configuration and journal data to the initial status clear NVRAM after S W installation If you upgrade ATM machine operating in the fiel...

Page 247: ...MX 4000W 7 Appendix 7 27 2 Select SYSTEM SETUP menu 3 Select SYSTEM CONTROL menu...

Page 248: ...f you select CLEAR ALL button or CLEAR SETTING button the next screen would be changed as like as below to check the type manually After choosing the type of machine just push APPLY AND CLEAR button A...

Page 249: ...MX 4000W 7 Appendix 7 29 7 2 2 Installation Guide z DIAL UP INITIAL SETTING 1 DIAL UP SETTING 1 Input Master password to enter main screen 2 Select HOST SETUP menu...

Page 250: ...e sure to input the telephone numbers both in the HOST PHONE 1 and in the HOST PHONE 2 after selecting HOST PHONE 1 and HOST PHONE 2 menu and click ENTER on the pinpad 5 After above procedures press I...

Page 251: ...MX 4000W 7 Appendix 7 31 z TCP IP INITIAL SETTING 1 TCP IP SETTING 1 Input Master password to enter main screen 2 Select CUSTOMER SETUP menu...

Page 252: ...32 3 Select SELECT PROCESSOR menu 4 Select COMMUNICATION menu 5 Select TCP IP menu and message in the COMMUNICATION box will be changed from DIALUP to TCP IP 6 Click CANCEL button and SELECT PROCESSO...

Page 253: ...MX 4000W 7 Appendix 7 33 7 Select MESSAGE FORMAT menu in the SELECT PROCESSOR screen 8 Select STANDARD1 menu in the MESSAGE FORMAT screen Click CANCEL button to go SELECT PROCESSOR screen...

Page 254: ...SL CERT EN DISABLE as like as below If a owner want to use SSL CERT certificate issued by host to recognize the other side when communicating with each other please set the SSL CERT EN DISABLE as ENAB...

Page 255: ...once more to go to the OP MAIN screen And select SYSTEM SETUP menu 12 Select TERMINAL IP menu 13 Set DHCP EN DISABLE as DISABLE to activate buttons related with STATIC IP 14 Select IP ADDRESS GATEWAY...

Page 256: ...DRESS screen 18 Select HOST ADDRESS 1 PORT NUMBER 1 HOST ADDRESS 2 PORT NUMBER 2 in the HOST ADDRESS screen and set input values individually 19 After finishing all setting up press IN SERVICE button...

Page 257: ...RANSACTION PROCESS ENGLISH 7 3 1 1 AP MAIN This is a main AP screen and the customer can start to do transaction by inserting and quickly removing the card on card reader 7 3 1 2 SELECT LANGUAGE Langu...

Page 258: ...screen is to enter PIN of customer s card 7 3 1 4 SELECT TRANSACTION This screen is to select transaction type the customer wants to transact such as withdrawal balance inquiry and transfer is select...

Page 259: ...TICE This screen is to show a customer the information of surcharge Function Key Type Touch Type 7 3 1 4 2 WITHDRAWAL SELECT RECEIPT PRINTING OR NOT This screen is to ask a customer if he she wants to...

Page 260: ...0W 7 Appendix 7 40 7 3 1 4 3 WITHDRAWAL SELECT ACCOUNT Checking Saving Credit Card This screen is to ask a customer where he she wants to withdraw in checking saving credit card Function Key Type Touc...

Page 261: ...This screen is to select the amount of withdrawal If there is not any amount to withdraw please select the OTHER key and can input the amount the customer would like to withdraw 1 Amount Selection Fu...

Page 262: ...MX 4000W 7 Appendix 7 42 7 3 1 4 5 WITHDRAWAL CONNECTING HOST This screen is to show the customer that the transaction is in progress...

Page 263: ...4000W 7 Appendix 7 43 7 3 1 4 6 WITHDRAWAL DISPENSING MONEY AND TAKE MONEY This screen is to show the customer that his her request amount is dispensing and to notify the customer to take his her mon...

Page 264: ...W 7 Appendix 7 44 7 3 1 4 7 WITHDRAWAL PRINTING TRANSACTION AND TAKE RECEIPT This screen is to show the customer that his her transaction record is printing and to notify the customer to take his her...

Page 265: ...MX 4000W 7 Appendix 7 45 7 3 1 4 8 WITHDRAWAL THANK YOU This screen is to show the customer that the transaction has been successfully completed...

Page 266: ...This screen is to ask a customer if he she gets the receipt or not Function Key Type Touch Type 7 3 1 4 10 TRANSFER SELECT ACCOUNT TO TRANSFER FROM This screen is to ask a customer where he she wants...

Page 267: ...TO TRANSFER TO This screen is to ask a customer where he she wants to transfer to checking saving credit card Function Key Type Touch Type 7 3 1 4 12 TRANSFER ENTER TRANSFER AMOUNT This screen is to...

Page 268: ...MX 4000W 7 Appendix 7 48 7 3 1 4 13 TRANSFER CONNECTING HOST This screen is to show the customer that the transaction is in progress...

Page 269: ...W 7 Appendix 7 49 7 3 1 4 14 TRANSFER PRINTING TRANSACTION AND TAKE RECEIPT This screen is to show the customer that his her transaction record is printing and to notify the customer to take his her r...

Page 270: ...MX 4000W 7 Appendix 7 50 7 3 1 4 15 TRANSFER THANK YOU This screen is to show the customer that the transaction has been successfully completed...

Page 271: ...NTING OR NOT This screen is to ask a customer if he she wants to get the receipt or not Function Key Type Touch Type 7 3 1 4 17 INQUIRY SELECT ACCOUNT TO INQUIRE This screen is to ask a customer which...

Page 272: ...MX 4000W 7 Appendix 7 52 7 3 1 4 18 INQUIRY CONNECTING HOST This screen is to show the customer that the transaction is in progress...

Page 273: ...0W 7 Appendix 7 53 7 3 1 4 19 INQUIRY PRINTING TRANSACTION AND TAKE RECEIPT This screen is to show the customer that his her transaction record is printing and to notify the customer to take his her r...

Page 274: ...MX 4000W 7 Appendix 7 54 7 3 1 4 20 INQUIRY THANK YOU This screen is to show the customer that the transaction has been successfully completed...

Page 275: ...MAIN This is a main AP screen and the customer can start to do transaction by inserting and quickly removing the card on card reader 7 3 2 2 SELECT LANGUAGE Language a customer would like to use in tr...

Page 276: ...screen is to enter PIN of customer s card 7 3 2 4 SELECT TRANSACTION This screen is to select transaction type the customer wants to transact such as withdrawal balance inquiry and transfer is select...

Page 277: ...TICE This screen is to show a customer the information of surcharge Function Key Type Touch Type 7 3 2 4 2 WITHDRAWAL SELECT RECEIPT PRINTING OR NOT This screen is to ask a customer if he she wants to...

Page 278: ...0W 7 Appendix 7 58 7 3 2 4 3 WITHDRAWAL SELECT ACCOUNT Checking Saving Credit Card This screen is to ask a customer where he she wants to withdraw in checking saving credit card Function Key Type Touc...

Page 279: ...This screen is to select the amount of withdrawal If there is not any amount to withdraw please select the OTHER key and can input the amount the customer would like to withdraw 1 Amount Selection Fu...

Page 280: ...MX 4000W 7 Appendix 7 60 7 3 2 4 5 WITHDRAWAL CONNECTING HOST This screen is to show the customer that the transaction is in progress...

Page 281: ...4000W 7 Appendix 7 61 7 3 2 4 6 WITHDRAWAL DISPENSING MONEY AND TAKE MONEY This screen is to show the customer that his her request amount is dispensing and to notify the customer to take his her mon...

Page 282: ...W 7 Appendix 7 62 7 3 2 4 7 WITHDRAWAL PRINTING TRANSACTION AND TAKE RECEIPT This screen is to show the customer that his her transaction record is printing and to notify the customer to take his her...

Page 283: ...MX 4000W 7 Appendix 7 63 7 3 2 4 8 WITHDRAWAL THANK YOU This screen is to show the customer that the transaction has been successfully completed...

Page 284: ...This screen is to ask a customer if he she gets the receipt or not Function Key Type Touch Type 7 3 2 4 10 TRANSFER SELECT ACCOUNT TO TRANSFER FROM This screen is to ask a customer where he she wants...

Page 285: ...TO TRANSFER TO This screen is to ask a customer where he she wants to transfer to checking saving credit card Function Key Type Touch Type 7 3 2 4 12 TRANSFER ENTER TRANSFER AMOUNT This screen is to...

Page 286: ...MX 4000W 7 Appendix 7 66 7 3 2 4 13 TRANSFER CONNECTING HOST This screen is to show the customer that the transaction is in progress...

Page 287: ...W 7 Appendix 7 67 7 3 2 4 14 TRANSFER PRINTING TRANSACTION AND TAKE RECEIPT This screen is to show the customer that his her transaction record is printing and to notify the customer to take his her r...

Page 288: ...MX 4000W 7 Appendix 7 68 7 3 2 4 15 TRANSFER THANK YOU This screen is to show the customer that the transaction has been successfully completed...

Page 289: ...NTING OR NOT This screen is to ask a customer if he she wants to get the receipt or not Function Key Type Touch Type 7 3 2 4 17 INQUIRY SELECT ACCOUNT TO INQUIRE This screen is to ask a customer which...

Page 290: ...MX 4000W 7 Appendix 7 70 7 3 2 4 18 INQUIRY CONNECTING HOST This screen is to show the customer that the transaction is in progress...

Page 291: ...0W 7 Appendix 7 71 7 3 2 4 19 INQUIRY PRINTING TRANSACTION AND TAKE RECEIPT This screen is to show the customer that his her transaction record is printing and to notify the customer to take his her r...

Page 292: ...MX 4000W 7 Appendix 7 72 7 3 2 4 20 INQUIRY THANK YOU This screen is to show the customer that the transaction has been successfully completed...

Page 293: ...MAIN This is a main AP screen and the customer can start to do transaction by inserting and quickly removing the card on card reader 7 3 3 2 SELECT LANGUAGE Language a customer would like to use in tr...

Page 294: ...screen is to enter PIN of customer s card 7 3 3 4 SELECT TRANSACTION This screen is to select transaction type the customer wants to transact such as withdrawal balance inquiry and transfer is select...

Page 295: ...TICE This screen is to show a customer the information of surcharge Function Key Type Touch Type 7 3 3 4 2 WITHDRAWAL SELECT RECEIPT PRINTING OR NOT This screen is to ask a customer if he she wants to...

Page 296: ...0W 7 Appendix 7 76 7 3 3 4 3 WITHDRAWAL SELECT ACCOUNT Checking Saving Credit Card This screen is to ask a customer where he she wants to withdraw in checking saving credit card Function Key Type Touc...

Page 297: ...This screen is to select the amount of withdrawal If there is not any amount to withdraw please select the OTHER key and can input the amount the customer would like to withdraw 1 Amount Selection Fu...

Page 298: ...MX 4000W 7 Appendix 7 78 7 3 3 4 5 WITHDRAWAL CONNECTING HOST This screen is to show the customer that the transaction is in progress...

Page 299: ...4000W 7 Appendix 7 79 7 3 3 4 6 WITHDRAWAL DISPENSING MONEY AND TAKE MONEY This screen is to show the customer that his her request amount is dispensing and to notify the customer to take his her mon...

Page 300: ...W 7 Appendix 7 80 7 3 3 4 7 WITHDRAWAL PRINTING TRANSACTION AND TAKE RECEIPT This screen is to show the customer that his her transaction record is printing and to notify the customer to take his her...

Page 301: ...MX 4000W 7 Appendix 7 81 7 3 3 4 8 WITHDRAWAL THANK YOU This screen is to show the customer that the transaction has been successfully completed...

Page 302: ...This screen is to ask a customer if he she gets the receipt or not Function Key Type Touch Type 7 3 3 4 10 TRANSFER SELECT ACCOUNT TO TRANSFER FROM This screen is to ask a customer where he she wants...

Page 303: ...TO TRANSFER TO This screen is to ask a customer where he she wants to transfer to checking saving credit card Function Key Type Touch Type 7 3 3 4 12 TRANSFER ENTER TRANSFER AMOUNT This screen is to...

Page 304: ...MX 4000W 7 Appendix 7 84 7 3 3 4 13 TRANSFER CONNECTING HOST This screen is to show the customer that the transaction is in progress...

Page 305: ...W 7 Appendix 7 85 7 3 3 4 14 TRANSFER PRINTING TRANSACTION AND TAKE RECEIPT This screen is to show the customer that his her transaction record is printing and to notify the customer to take his her r...

Page 306: ...MX 4000W 7 Appendix 7 86 7 3 3 4 15 TRANSFER THANK YOU This screen is to show the customer that the transaction has been successfully completed...

Page 307: ...NTING OR NOT This screen is to ask a customer if he she wants to get the receipt or not Function Key Type Touch Type 7 3 3 4 17 INQUIRY SELECT ACCOUNT TO INQUIRE This screen is to ask a customer which...

Page 308: ...MX 4000W 7 Appendix 7 88 7 3 3 4 18 INQUIRY CONNECTING HOST This screen is to show the customer that the transaction is in progress...

Page 309: ...0W 7 Appendix 7 89 7 3 3 4 19 INQUIRY PRINTING TRANSACTION AND TAKE RECEIPT This screen is to show the customer that his her transaction record is printing and to notify the customer to take his her r...

Page 310: ...MX 4000W 7 Appendix 7 90 7 3 3 4 20 INQUIRY THANK YOU This screen is to show the customer that the transaction has been successfully completed...

Page 311: ...2MB 4 pq1 VID 0x3538 USB Mass Storage Device PID 0x0042 512MB 5 LEXAR Media VID 0x05DC JD FIREFLY PID 0A560 1GB 6 LG VID 0x090C USB Driver PID 0x1000 1GB 7 Memorex VID 0x12F7 TD Classic 003B PID 0x1A0...

Page 312: ...Genesys Logics inc 0x0606 2 INLAND Inland USB2 0 HUB 0x0409 NEC Corporation 0x005A 3 VAKO International Inc USB 2 0 Aluminum HUB 0x05E3 Genesys Logics inc 0x0606 4 PPA Int l I Connector PPA 4Port HUB...

Page 313: ...e following table describe the file name and path of advertisement images The path in blow table indicates image size is 1024 X 600 Welcome Advertisement File Name Path Screen 1 Adv_01 jpg ATM Adverti...

Page 314: ...re update program While updating program proceeds a line of message shows up in the main screen If you want to change the message just edit UpdateInfo dat The message length is up to 40 characters A s...

Page 315: ...D Card 2 Make NH2700CE folder in the UPDATE folder 3 Make PATCH folder in the NH2700CE folder 4 Copy UpdateInfo dat to under PATCH folder Optional 5 Make ADVERTISEMENT folder in the PATCH folder 6 Mak...

Page 316: ...96 The following picture describes the layout of the USB Drive or SD Card If you have the master media which get from Nautilus Hyosung you can see the same layout except Patch folder Patch folder is r...

Page 317: ...es can be installed or updated by Software Update tool in supervisor menu You can update advertisement images by software downloading with MoinView server Please refer to the MoinView manual for the d...

Page 318: ...B drive in USB slot and press left top function key SOFTWARE UPDATE 4 Press left function key YES When YES button is selected new software in USB drive is transferred to a dedicated directory ATM and...

Page 319: ...MX 4000W 7 Appendix 7 99 7 5 2 2 Enable Welcome Advertisement You can enable or disable Welcomoe Advertisement in the supervisor menu 1 Press CUSTOMER SETUP button...

Page 320: ...MX 4000W 7 Appendix 7 100 2 Press WELCOME ADVERTISEMENT button 3 Press WELCOME ADVERTISEMENT button...

Page 321: ...MX 4000W 7 Appendix 7 101 4 You can enable or disable Advertisement images to view by pressing SCREEN Key...

Page 322: ...MX 4000W 7 Appendix 7 102 7 5 2 3 Enable Transaction Advertisement You can enable or disable Transaction Advertisement in the supervisor menu 1 Press CUSTOMER SETUP button...

Page 323: ...MX 4000W 7 Appendix 7 103 2 Press ADVERTISEMENT button 3 Press TRANSACTION ADVERTISEMENT button...

Page 324: ...4000W 7 Appendix 7 104 4 You can enable or disable welcome dvertisement images to view by pressing SCREEN Key 5 You can enable or disable transaction dvertisement images to view by pressing SCREEN Ke...

Page 325: ...orted Image Format 1 Make PATCH folder 2 Copy UpdateInfo dat to under PATCH folder Optional 3 Make ADVERTISEMENT folder in the PATCH folder 4 Make 1024_600 folder in ADVERTISEMENT folder 5 Copy all im...

Page 326: ...of Zip file UpdateInfo dat PATCH ZIP ADVERTISEMENT 1024_600 Adv_01 jpg Adv_02 jpg Adv_03 jpg Adv_04 jpg Adv_05 jpg Adv_06 jpg TranAdv_01 jpg TranAdv_02 jpg TranAdv_03 jpg TranAdv_04 jpg TranAdv_05 jp...

Page 327: ...mages The path in blow table indicates image size is 1024 X 600 Background File Name Path Screen 1 Back_1 jpg ATM Screen Backs 1024_600 Function F K ATM Screen Backs 1024_600 Touch Touch Screen 2 Back...

Page 328: ...e update program While updating program proceeds a line of message shows up in the main screen If you want to change the message just edit UpdateInfo dat The message length is up to 40 characters A sa...

Page 329: ...6 Make Backs folder in SCREEN folder 7 Make 1024_600 folder in Backs folder 8 If ATM is function type make Function folder in 1024_600 folder 9 If ATM is touch type make Touch folder in 1024_600 folde...

Page 330: ...ges can be installed or updated by Software Update tool in supervisor menu You can update advertisement images by software downloading with MoinView server Please refer to the MoinView manual for the...

Page 331: ...B drive in USB slot and press left top function key SOFTWARE UPDATE 4 Press left function key YES When YES button is selected new software in USB drive is transferred to a dedicated directory ATM and...

Page 332: ...MX 4000W 7 Appendix 7 112 7 6 2 2 Setup change background You can set up change background option in the supervisor menu 1 Press CUSTOMER SETUP button...

Page 333: ...MX 4000W 7 Appendix 7 113 2 Press OPTIONAL FUNCTION 2 button 3 Press SCREEN SERVICES button...

Page 334: ...MX 4000W 7 Appendix 7 114 4 Press CHANGE BACKGROUND button 5 You can set up change background images to view by pressing SCREEN Key or DEFAULT SCREEN...

Page 335: ...der 6 If ATM is function type make Function folder in 1024_600 folder 7 If ATM is touch type make Touch folder in 1024_600 folder 8 Copy all image files to under Function or Touch folder check the fil...

Page 336: ...that will display weather information Weather information set up and updated only by MoniView ATM displaying weather information for today and tomorrow that gives How to register and update detailed w...

Page 337: ...d reader illegally If this is set once a offender attack the card reader the screen would be changed into the one as like as below This screen represents the current condition of the card reader under...

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