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© Erwin Hymer Group North America, Inc
Obtaining Service
When your Aktiv needs service, determine if the issue is with the Aktiv upfits or the Ram Promaster chassis.
For Aktiv upfits, contact your dealer. Start with the service writer, then the service manager and finally, if you are unable to resolve your issues with
the service department, contact the dealership managing partner or owner. Please keep notes of who you spoke with and dates.
For chassis-related issues, contact Ram Promaster service. Advise the service writer that you have a Promaster van, rather than a motorhome.
Some Ram dealerships do not want to work on motorhomes but most can service a Promaster. Again, start with the service writer, then the service
manager and finally, if you are unable to resolve your issues with the service department, contact the dealership managing partner or owner. If you
cannot resolve your chassis related issues at the dealer level, contact Ram's factory service.
Erwin Hymer Group NA typically cannot initiate a case with the chassis manufacturer, the owner must do that.
Contact
Erwin Hymer Group NA Service
after you have exhausted the process above. Please provide as complete a record as you can so that
your effort is not duplicated.
Erwin Hymer Group NA Service information
:
1-844-496-3735