HydraMaster Boxxer 423s, Owner'S Manual

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10-1: How to Order Parts
10 - How to Order Parts
To order warranty replacement parts or repairs, it is important that you read this section
which includes:
„
Warranty Parts Orders
„
Parts Orders
„
Emergencies
WARRANTY PARTS ORDERS
1. Call the local distributor where you purchased your equipment and ask for the
Service Department.
2. Have the following information ready:
a. Equipment Model
b. Date of Purchase
c. Unit Serial Number
d. Description of Malfunction
3. Once it has been determined which parts are needed to correct the problem with
your machine, make arrangements with your distributor to either perform the repairs
or ship the parts to you.
Any questions you have regarding the warranty program should be directed to the
Customer Service Department at (800) 426-1301, 7 a.m. to 5 p.m. Monday through Friday
(PT).
We shall always endeavor to be fair in our evaluation of your warranty claim and shall
provide you with a complete analysis of our findings.
HydraMaster warranty covers only defective materials and/or workmanship for the periods
listed. Diagnostic reimbursement is specifically excluded.
PARTS ORDERS
Call your local distributor. In most instances, they either stock or have access to parts
through a regional service center.
EMERGENCIES
If, for any reason, your distributor is unable to supply you with the necessary parts, they
may call us and arrange for expedited shipping.
HydraMaster sells parts only through authorized distributors and service centers.