SECTION 8 | WARRANTY
LIMITED WARRANTY
Warranty Statement—North America Only
LIMITED WARRANTIES
Subject to the terms, conditions and limitations set forth herein, Custom Equipment, LLC (the “Company”)
warrants to the first end-user (“Buyer”) that:
Limited Product Warranty
For a period of 12 months from the date that a new product manufactured by the Company (“Product”)
is delivered to the Buyer, the Product will (i) conform to the specifications published by the Company for
such Product as of the date of delivery; and (ii) be free of any defect in material and/or workmanship under
normal use and maintenance; and
Extended Structural and Chassis Warranty
For a period of 60 months from the date that the Product is delivered to the Buyer, the chassis and other
structural components of such Product will be free from defects in material and/or workmanship under
normal use and maintenance.
EXCLUSIONS / WHAT IS NOT COVERED
The following items are NOT covered under this Limited Warranty:
Defects in, and damage or loss relating to, any batteries incorporated by the Company into or made a part
of the Product. Any such defects, damage or loss shall be exclusively covered by the battery manufacturer’s
warranty, if any. For more information regarding the battery warranty, the Buyer should contact the battery
manufacturer using the contact information shown on the battery;
Damage or loss resulting from or caused by carrier handling;
Damage or loss resulting from or caused by normal wear and tear, weathering, lack of use or use with
incompatible equipment or software;
Damage resulting from or caused by improper maintenance, improper handling or storage, improper use,
abuse, neglect, operation beyond rated capacity, or operation after discovery of defective or worn parts;
Any part, component or assembly altered or modified in any way not approved in writing by the Company;
Damage to any equipment or parts not manufactured by the Company; and
Acts of God, accidents or any other causes beyond the Company’s reasonable control.
MAKING A WARRANTY CLAIM
As a prerequisite to making any claim under this Limited Warranty, Buyer must give the Company written notice
of any suspected defect promptly after discovery. Such notice shall specifically identify the suspected defect,
the original delivery date and complete Buyer identification and location information. The Company will not
accept any Product for warranty service without receiving Buyer’s written notice and issuing a return goods
authorization. If requested by the Company, Buyer shall return the defective Product, or parts, components
or assemblies thereof, to the Company, F.O.B, Company’s designated location. All returned Products or parts,
components or assemblies thereof that are replaced under this Limited Warranty shall become the property
of the Company. The Company reserves the right to review Buyer’s maintenance and operation records and
procedures to determine if the alleged defect(s) were due to any of the items listed in Sections 2 of this Limited
Warranty. The Company shall not be liable for any claim under this Limited Warranty if Buyer fails to satisfy the
conditions set forth in this Section.
MAINTENANCE & TROUBLESHOOTING
HB-P827/HB-P1027
SUPO-722
REV B
BY CUSTOM EQUIPMENT LLC
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