Please check the details below before contacting Technical Support for repair or service.
If you need additional information, please contact the local Customer Care Center or visit www.hurom.com.
When applying for after-sales service, please have the manufacturer’s serial number or bar code available.
THE APPLIANCE DOES NOT WORK.
Make sure the power cord is properly plugged in.
Check if the hopper is assembled properly.
If the hopper has not been locked into place, the appliance will not operate for safety reasons.
Check if the appliance has been assembled according to the directions given in the manual.
Refer to the assembling instructions in the manual or consult with a local Customer Care Center for additional assistance.
THE HOPPER DOES NOT OPEN.
Is there lot of pulp left inside the chamber?
Press [ON] button to expel excess pulp.
Have you placed any foreign substances or solid objects such as hard seeds in the juicer?
Press the [Reverse/REV] button to bring the foreign objects back up toward the hopper chute.
DO NOT attempt to open the hopper by force. If the issue is not resolved after following the above process, contact the local Customer
Care Center.
THE APPLIANCE STOPS DURING NORMAL OPERATION.
Have you put in heavy loads or large pieces of ingredients into the appliance?
Read page 12 of the manual and follow the guideline for using [Reverse/REV] button.
If the issue is not resolved after following the above process, contact the local Customer Care Center.
THERE ARE FINE LINES OR SCRATCH MARKS ON THE PRODUCT.
These are molding marks resulting from the normal manufacturing process. This is a normal product and there is no problem for use.
WHAT IS THE DIFFERENCE BETWEEN FINE STRAINER AND COARSE STRAINER?
Use the fine strainer with smaller holes for clearer, less pulpy juice.
Use the coarse strainer with bigger holes for thicker, more pulpy juice.
Refer to page 3 of the manual for selection of suitable ingredients for each strainer.
JUICE LEAKS OVER THE BASE.
Is extraction seal inserted properly?
Juice could leak out when the extraction seal is loose or has not been inserted properly. Push the extraction seal all the way for a tight seal.
Juice is still leaking even with the extraction seal inserted correctly.
Overloading may be the problem. If the chamber is overloaded with ingredients, the extraction seal may be pushed out of position, allowing the juice to leak
out through the gap. Always juice small, manageable amount of ingredients at a time and avoid processing heavy loads.
THE CHAMBER SHAKES DURING OPERATION.
Slight shaking may be caused by the motor.
Depending on the texture of the ingredient, there may be slight to more pronounced shaking of the appliance.
There is some level of shaking when the auger is rotating. This is a normal occurrence and not a malfunction.
Hard ingredients (e.g. carrot, potato, radish, beet, etc.) may cause more shaking than soft ingredients.
TROUBLESHOOTING
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Summary of Contents for HJ SERIES
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