check the details below before contacting Technical Support for repair or service.
If you need information or if you have a problem, please contact the local customer care center or visit www.hurom.com.
When applying for after sales service, check the manufacturer’s serial number or bar code.
THE APPLIANCE DOES NOT WORk.
make sure the power cord is properly plugged in.
Check the hopper is assembled properly.
If the hopper has not been properly locked in place, the appliance does not work for safety reason.
Check if the appliance has been assembled according to the manual in an ordinary manner.
See the assembly in the manual or consult with the local Customer Care Center for help.
THE HOPPER DOES NOT OPEN.
are there lots of pulps left inside the chamber?
Press [ON ] button to discharge internal pulp somehow.
Have you placed any foreign substances or solid object such as hard seeds?
Press the [Reverse/REV] button to make foreign substances come up again toward the hopper chute.
do not attempt to open it by force or with too much pressure. Still it does not work following by the above process, contact the local Customer
Care Center.
IT STOPS DURING NORMAL OPERATION.
Have you put heavy loads of ingredient or thick/big ingredient?
Read the manual Page 12 and follow Reverse/REV button guideline.
Still the problem has not been solved, contact the local Customer Care Center.
THERE ARE THE GATE MARkS (FORMING MARk) RESULTING FROM THE MOLDING PROCESS.
it is a normal part and there is no problem for use.
WHAT IS THE DIFFERENCE bETWEEN FINE STRAINER AND COARSE STRAINER?
use fine strainer with ‘small holes’ if you want somewhat clear juice.
use the coarse strainer with ‘bigger holes’ if you want more pulpy juice or thicker juice.
regarding strainer selection for suitable ingredients, read the manual Page 3.
JUICE LEAkS OVER THE bASE.
is extraction seal properly inserted in?
Juice could leak when the extraction seal is not properly inserted in. Please push the extraction seal tight enough.
Juice is still leaking even though the extraction seal was inserted properly? did you put heavy loads?
If an amount of input ingredient is too much compared to the size of pulp outlet, the seal may be slightly pushed out and juice may leak through the gap.
Do not process heavy loads at a time and squeeze little by little.
THE CHAMbER SHAkES WHEN SQUEEZING.
Slight shaking may be occurred due to motor movement.
Large or small movements occur depending on the pulp texture of ingredients (hard or tough).
It is normal when the auger is rotating. Please note that it is not malfunction.
Hard ingredients (e.g: carrots/potatoes/radishes/beetroots, etc.) may shake the chamber more than soft and juicy ingredient.
TROUbLESHOOTING
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