TROUBLESHOOTING PROBLEMS
Problem
Cause
Solution
Nothing appears on the
display.
Oven is not connected to power; or the
main power switch is not turned on.
Connect the appliance to
power supply; turn on the
main power switch.
Defective power cord.
Contact customer service.
Display is not working
normally.
Display screen is damaged.
Contact customer service.
Parts in circuit board are damaged.
The appliance fails to work.
Power supply is not connected
properly.
Connect the power supply
again.
Oven door is not closed properly.
Close the oven door again.
The appliance fails to work.
Water tank is not in correct position.
Reposition the water tank.
Circuit board is damaged
Contact customer service.
Water or steam leaks from
oven door during operation
Oven door is not closed tightly.
Close the oven door again.
Door sealing ring is damaged.
Contact customer service.
Oven lamp fails to light.
Lamp is damaged.
Contact customer service.
Master PCB is damaged.
Fan fails to work.
Fan motor is damaged.
Contact customer service.
Master PCB is damaged.
Button fails to work.
Control panel is damaged.
Contact customer service.
Master PCB is damaged.
Steam emission is slow or
unsmooth, or contains
white powdery residues.
Pipe clogged by water scale.
Clear the water scale.
No steam produced.
Water tube is stuffed or damaged.
Contact customer service.
Water tank is not inserted properly in
place.
Insert the water tank again.
Water pump is damaged.
Contact customer service.
Error code
Code
Describe
E-0
High temperature protection of the cavity higher than 280°C.
E-1
High temperature protection for evaporation plate at the bottom, the temperature cut-out
does not reset when temperature is higher than 220°C.
E-2
Open circuit protection for cavity sensor.
E-3
Short circuit protection for cavity sensor.
E-4
Open circuit protection for sensor of evaporation plate.
E-5
Short circuit protection for sensor of evaporation plate.
