OPERATION
19
Problem
The shade does not operate using the programming button.
Solution
Unplug the power cable from the motor, then plug it back in. An LED inside the
programming button housing should flash GREEN four times to indicate the
motor has power.
Check that the batteries in the battery wand, satellite battery pack, or C-size
satellite battery wand are correctly inserted and fresh.
Check that the power source is securely connected to the power cable and the
cables are not pinched or caught in the headrail or installation brackets. If you
have the rechargeable battery wand, check to see that the battery wand is
correctly positioned in the mount.
Problem
The shade is not responding to the PowerView
®
remote.
Solution
IMPORTANT:
A shade will not operate using the remote until it has been
joined to a group.
Check that the correct group number is selected.
Check that the batteries in the remote are correctly inserted and are fresh. The
LEDs that backlight the remote should come on full bright when
■
STOP is
pressed.
Problem
Batteries in the battery wand need to be replaced.
Solution
Replace the batteries in the battery wand.
Squeeze the cap latch to release
the cap and remove the cap from
the battery wand.
Install the batteries according to
the instructions on the battery
wand label.
Press the cap on until it latches.
NOTE:
Hunter Douglas recommends AA alkaline batteries for use with
our battery-powered shades. These will provide more than one year of
operation, depending on usage. Lithium and rechargeable batteries are not
recommended.
Cap
Latch
Battery
Wand
Squeeze
