OPERATION
20
Troubleshooting
If your shading is not operating correctly:
■
First review the guide that came with your control device.
■
Refer to the following troubleshooting procedures for specific solutions for your shading.
If questions remain, please contact the Hunter Douglas Customer Information Center at
1-888-501-8364.
Problem
The shading will not fit into the installation brackets.
Solution
If the shading has a battery wand, check that the wand is not interfering with the
installation brackets.
Check that the installation brackets are level and aligned. Adjust and/or shim to
level, if necessary.
Be sure the heads of the mounting screws are flush against the installation
bracket.
Check that the headrail is completely inserted into the installation brackets. See
“STEP 2 — Install the Shading” on page 10.
Problem
The shading does not operate using the manual control button.
Solution
Unplug the power cable from the motor, then plug it back in. A green LED inside
the manual control button housing should flash to indicate the motor has power.
Check that the batteries in the battery wand, satellite battery pack, or C-size
satellite battery wand are correctly inserted and fresh.
Check that the battery wand, satellite battery pack, C-size satellite battery wand,
or DC power supply is securely connected to the power cable and the cables are
not pinched or caught in the headrail or installation brackets.
Problem
The shading is not responding to the PowerView
™
remote.
Solution
IMPORTANT:
A shading will not operate using the remote until it has been
joined to a group
Check that the correct group number is selected.
Check that the batteries in the remote are correctly inserted and are fresh. The
LEDs that backlight the remote should come on full bright when
■
STOP is
pressed.
